Sandra was very helpful with booking 1-1 with pensions. I explained i was having issues with setting password and i emailed team for support. Sandra sent email i can reset my password which i tried. I... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Nirin was very polite, patient and supportive. Nirin went over information for me even though it was recorded. Nirin provided me with the information beyond that which was provided and that I was no... See more
Company replied
Katie on the chat was really helpful. She explained everything to me, it was, after her explanation, painfully obvious, but I was grateful of her help and she didn't make me feel silly for asking!
Company replied
Nirin the advisor on the call made me feel at ease. Explained the process of accessing a Shared AVC in great detail. I was reluctant to take the first step in learning more after receiving daily em... See more
Company replied
Company details
Written by the company
Over 985,000 public sector employees keep more of what they earn with My Money Matters. Offering flexible salary advances, savings automated on payday, and bigger and better retirement pots.
Contact info
First Floor, 5 Fleet Place, EC4M 7RD, London, United Kingdom
- 01252 959 779
- support@my-money-matters.co.uk
- mymoneymatters.com
4.9
Excellent
314 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Excellent customer service, prompt and efficient
Kelsey was particularly helpful and demonstrated excellent customer care, quickly identifing the problem, correcting it with no fuss, just provided a solution promplty and efficiently.
June 8, 2026
Reply from my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Very efficient …
Sandra was able to assist and provide the information I required which I was struggling to find. I wish I’d used this service earlier .
June 5, 2026
Reply from my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Nirin was very helpful and phoned me…
Nirin was very helpful and phoned me straight back when the phone connection was lost.
June 5, 2026
Reply from my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
I was a bit baffled by the AVC and it…
I was a bit baffled by the AVC and it was good to speak to someone who could explain how it works and fits with the LGPS. very good customer service.
June 5, 2026
Reply from my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Professional advice given in a friendly…
Professional advice given in a friendly manner.
June 4, 2026
Reply from my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Sandra did it for me!
Sandra did it for me!
She deserves a pay rise - aye, she's that sort of employee. Please give her the pay and the praise she deserves!!
June 4, 2026
Reply from my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Katie was excellent
Katie was excellent. She understood my reason for calling and was able to update my salary on the system immediately. She also advised me about meximum contribution level. Assistance much appreciated
June 4, 2026
Reply from my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Really helpful pension webinar
Gary was really clear, he explained everything in plain English so I’m a lot clearer about pensions and AVC’s.
Half the battle with pensions is understanding how it all works and how to best invest.
Thanks Gary
June 4, 2026
Unprompted review
Reply from my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Great session
Great session, explained technical issues really clearly and understandably. Great information and signed up for a 121 next week with a view to sign up to SAVC. Thanks so much
June 4, 2026
Unprompted review
Reply from my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
Excellent session and really very…
Excellent session and really very helpful. supported understanding of how to make my pension and shared avc work harder for me. Great information and explanations re tax options - thanks 😊
June 4, 2026
Unprompted review
Reply from my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
Pension seminar
Very useful seminar on pension. The speaker explained things clearly and in a way that was easy to remember
June 4, 2026
Unprompted review
Reply from my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Presenter was extremely knowledgeable…
Presenter was extremely knowledgeable and answered many questions after the session; even extended the timeslot to do so.
June 4, 2026
Unprompted review
Reply from my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Greg’s session was really helpful and…
Greg’s session was really helpful and informative. Provided lots to think about and reflect on.
June 4, 2026
Unprompted review
Reply from my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Clear and knowledgeable advice to…
Clear and knowledgeable advice to provide an understanding of the benefit of a shared cost AVC to support retirement.
June 4, 2026
Unprompted review
Reply from my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Great session
Great session, very informative. Would like to see more like this.
June 4, 2026
Unprompted review
Reply from my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Knowledgable staff and a quick solution…
Knowledgable staff and a quick solution to my query
June 4, 2026
Reply from my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
Fantastic pension webinar with Greg March
Fantastic webinar with Greg March on pension superpowers and AVC. Very informative and easy to follow.
June 4, 2026
Unprompted review
Reply from my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Pension superpower webinar
Really useful session talking about the pension superpowers. Greg March was excellent at explaining the things that should be done to increase pension pots now. Will definitely be taking his advice.
June 4, 2026
Unprompted review
Reply from my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Content of the webinar was spot on
Content of the webinar was clear, concise and tailored to LGPS which is what I needed. Greg March very knowledgeable shared in an engaging manner
June 4, 2026
Unprompted review
Reply from my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Reply from my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
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