Mymotorplus Reviews 6

If I could give zero stars I would. This Charlatan garage mis sold a warranty which could not be used for the vehicle I purchased (£500 - warranty) . There was a huge fault with the car , a fault they had contracted a repair for before they sold it to me. The fault re occurred , used HM Courts Money Claim which cornered them into agreeing to fix it. The car was never repaired - an auto electrician was contracted to override the amber engine light. To disguise the fact it had not had any repairs. Sickening. £3.5K bill left for me to find. Absolutely ignorant staff and ‘missing in action’ Ben the manager. It’s like the Muppet Show there. I would avoid at all cost and I have a legal case pending

Buyer Beware!!!

I purchased my Vauxhall Grandland X back in September of 2025, Shane was my salesman who at first seemed happy to help and answered all the concerns I had and also valued my 2012 1.6 TDI golf at £650. To which he told me Motorplus wouldn't get much more than £1200 at auction. Yet, It can be found on their website currently for sale at £2950. Please be careful when putting your car in for PX as they will rip you off.

The purchased Vauxhall was ready for collection within a week, We arranged collection at the same time as dropping off my Golf. During this time my newly purchased Vauxhall had an outstanding safety recall regarding the timing chain, I contacted Shane at Motorplus regarding this issue and he had gotten the car booked into Evans Halshaw Vauxhall Newport. I then took my Vauxhall back to Motorplus as they arranged to drop the car off to Vauxhall for me whilst I borrowed a courtesy car.

Motorplus left the car with Evans Halshaw Vauxhall Newport, who completed the recall work and gave it a service. However, when Motorplus went to collect the car it's engine light had been stuck on, Vauxhall cleared the light but, it again stayed on. This had been going on for 2-3 days since I dropped the car off with no update given to me by Motorplus. I had to call Shane at Motorplus for an update, to which I was told they are currently in a dispute with Vauxhall regarding who is liable for the issue. Another couple of days pass and I yet again had to chase Shane for an update. Terrible communication from Motorplus!!!

Shane advised that Vauxhall wanted to check wiring and required 2 hours worth of checks, Shane then advised me that the problem was mine and they are no longer helping with it, also that they wanted the courtesy car back which would leave me without transport for work!!!

I told Vauxhall to proceed with the work as I need the car, the engine light had been from someone disabling the adblue prior to my purchase. A simple fix that Vauxhall sorted within a day. I can't thank Dan enough at Vauxhall for his help. Motorplus could learn a lot on how business should be conducted from Evans Halshaw Vauxhall!!!!

It's illegal for a motor vehicle trader to sell a car with an outstanding safety recall. Funny thing is Motorplus had been liable for this issue by law, yet, they decide to ignore the law and continue as if it never mattered. This issue would have been found prior to my purchase of the car if they had done the recall work under there ownership, means I wouldn't of been £300 plus pounds out of pocket and having to get my finance company involved.

I contacted Shane at Motorplus to make a complaint regarding all of the above, I was told more than 5 times he was speaking with a manager about the issue and I would be contacted back. However, Shane and Motorplus decided to cut contact with me. No help, no apologies and no call back. I gave Motorplus multiple chances to rectify the issue but, they decide to cut all contact and ignore the issue. I was also told by Shane that he was unaware that it is illegal to sell a car with an outstanding safety recall, how can a car salesman not know the law for the industry he's employed in. Goes to show you what sort of car dealership Motorplus is, I also suggest you offer staff training regarding commutation and legality. It would have saved you a lot of trouble.

Based on all of this information and how disgustingly Motorplus handled this issue. I decided to seek legal advice and take action with my finance company who had been Admiral. I contacted Admiral regarding the issues I highlighted all failings from Motorplus and provided all of the proof required to back my complaint. It took a little over a month for Admiral to investigate this complaint due to Motorplus not cooperating with Admiral's investigations. Motorplus was found to be at fault.

Bought a second-hand vehicle from this company just over a year ago. Last week, it broke down and was towed to a garage. An independent report confirmed the turbo had failed prematurely, not due to wear and tear or misuse, with mileage only around 60k.

I’ve spent over a week trying to reach the After Sales manager. Despite multiple promises of callbacks, I’ve had no response. I was asked to email, still no reply. When I called again today, I was told, “What do you expect when you buy a second-hand vehicle?”

Absolutely disgraceful customer service. No accountability, no support, and no respect. If you value reliability and decent aftercare, look elsewhere

Unfortunately I have to give a one star review due to the poor service that was given by Shane. He description of the car condition was completely inaccurate, and he didn't do his due diligence with the car, which meant it couldn't be taxed on the day of collection. It had to be taxed at a post office, first. This is because it was previously a Motability car. He told me over the phone to drive it there myself UNTAXED and when I questioned this, he said it was "Only a couple of miles away" - Absolute waste of my time. He also offered nothing in the way of an apology.

I'M NOT DRIVING THE CAR ILEAGLLY BECAUSE OF YOUR INADEQUACIES

Thankfully Tyler got things sorted and was very helpful. I felt bad for him having to mop up after his incompetent colleague and I feel bad on the company writing this review but nonetheless it is my experience.

Had my car for 3 months and love it, no issues so far.
The sales man Ian was your typical sales person, he didnt know alot about what he was selling and made promises he could NOT keep. I asked if I put a deposit down could he guarantee the scratches on the back of the car would be repaired, he said yes. Howver I received a phone call the next day from one of his collegues advising they could not repair the scratches as they would have to renew back bumper. I asked if I could have anything knocked off, they said no. Anyway I had a black bumper guard put on it to cover the scratches. So avoid Ian at all costs.

Avoid Motor Plus, Newport at all costs — utterly shambolic experience

I bought a 2020 car with 29,000 miles from this dealership. Within 20 miles of leaving, the engine lost power, a warning light appeared, and it went into limp mode. I called the dealership straight away — they told me to “get it sorted through the warranty.”

I took the car to Eden Vauxhall in Swindon, where diagnostics revealed a severe engine fault. Their team warned me that driving it any further could cause irreversible damage, requiring a full engine replacement.

I phoned the dealership again. They said I should return the car but refused to cover transport costs. I asked if they’d take responsibility if the car broke down en route — they said, “if it breaks down, it’s on you.” I asked them to collect the car. They refused, saying “the customer has to return it.” They wouldn’t reimburse a transporter either, so I had to pay for the transporter and I was out of pocket to get it back to them.

Three days passed with no contact. When I chased for an update, they said “it’s with accounts.” No follow-up, no explanation. Two weeks later, I got an email asking me to return “documents,” with no clarification. I assumed they meant the service log and V5.

On day 21, I finally got a call saying they’d refund the car price — but not the cost of the warranty. They told me I had to chase the warranty company, despite the fact that I'd paid both car and warranty costs directly to them (Motorplus). It then took four more days while they supposedly “checked with a boss.”

Eventually, they agreed to refund the full amount and asked for my bank details, promising the money by the end of the day. Three days later — still nothing. I chased again, and was told the payment had been returned by the bank. What action did they take when they received it back? Nothing. Only after my call did they reprocess it, and it landed in my account an hour later.

The fault wasn’t “new” — Eden Vauxhall said it should have been known and flagged before the sale. I followed advice from Citizens Advice and the Consumer Rights Act, but the dealership took liberties at every turn.

I had to take days off work because i had no transport, i had to pay for Vauxhall diagnostics and curtesy car. i also had to pay for the transportation of the car back to the dealership. they have not offered or given me any compensation for my troubles.

Without question, the worst customer service I’ve experienced in all my years.

Stay well away.