Excellent buyer experience, easy to order and pay for the item I bought. Lots of options for the item I needed and the prices were very competitive compared to another online market place. Sadly th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
For the most part, great; however, one of the products arrived damaged, which, to their credit, they have dealt with the situation quickly and efficiently.
I've used my motor world 3-4 times and I've had no problems. If you order for next day delivery you get next day delivery. I like that if you're a member you can earn points and if you save enough you... See more
We ordered a car battery from you in January , it was the wrong fitting for my car , last week phoned on the off chance that you might swop for another one , lady I spoke to was a lovely lady Remi... See more
Company details
Written by the company
My Motor World offers an unbeatable range of car parts, car care and motoring accessories. Motor World, famous for its friendly staff and expertise has been a fixture on the British High Street for over 25 years, supplying drivers with a top-quality range of motoring supplies and car parts. Now online, My Motor World offers a wide range of leading brand parts, engine oils and car care products with a free-to-join membership scheme offering extra discounts and perks.
Contact info
United Kingdom
- mymotorworld.com
4.0
Great
3K reviews
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Prices are good but everything let own…
Prices are good but everything let down by using Evri as a delivery service. Next day delivery never arrived so after a week it was cancelled and another urgent next day delivery sent out to replace....same happened again. Waste of time using Evri. Customer service was good but not much use if you can't get product on time.
January 17, 2026
Unprompted review
Reply from My Motor World
Thank you for your feedback. I’m very sorry to hear about the repeated delivery issues with Evri. I completely understand how frustrating this must have been, especially when you were expecting next-day delivery on urgent orders.
We do our best to ensure fast and reliable delivery, but unfortunately, courier delays are sometimes outside of our control. I’ll be sharing your feedback with our team to review our delivery options and see how we can improve reliability in the future.
I’m glad our customer service was helpful, but I appreciate that it doesn’t fully make up for the inconvenience caused. Thank you again for taking the time to share your experience, and I hope future orders will reach you promptly.
Great service and fast delivery.
January 16, 2026
Unprompted review
Great company
First time using this company. First class service very quick delivery and the best price on the Internet, couldn't ask for anything more.
January 9, 2026
Unprompted review
Very, very good service
For the most part, great; however, one of the products arrived damaged, which, to their credit, they have dealt with the situation quickly and efficiently.
January 9, 2026
Unprompted review
A excellent service great products and…
A excellent service great products and never had any issues with them all the times I’ve used them. Would highly recommend.
January 14, 2026
Unprompted review
Good qualty diesil oil
January 11, 2026
Unprompted review
very good service
January 14, 2026
Unprompted review
great price and delivery service to the…
great price and delivery service to the door
January 8, 2026
Unprompted review
Sent wrong battery
Very nice to upgrade the battery,because the one I ordered was out of stock even though the website said it was in stock sadly it didn't fit and then they couldn't supply another one ,forcing me to look elsewhere now I have to return the battery and wait for refund, not sure if i'll use this company again, they should have known the battery wouldn't fit its make/model specific.
January 9, 2026
Unprompted review
Reply from My Motor World
Thank you for your feedback. We’re sorry for the inconvenience caused. As the battery you originally selected was out of stock, we upgraded you to an equivalent that matched the specifications of your original choice. Unfortunately, the replacement didn’t fit your vehicle, which can sometimes happen if the original selection wasn’t fully compatible.
We’ve arranged for the return and refund, and appreciate your patience. We’ll continue working to ensure fitment information is as clear as possible for all our customers.
Ordered a battery just to be told there…
Ordered a battery just to be told there is none in stock so they would send a equivalent which turned out to be a completely different battery that didn't fit my car and it was also damaged, now pushing for a refund which seems to be quite a task considering this is their error. I would/will not be ordered off this site again.
January 2, 2026
Unprompted review
Reply from My Motor World
Thank you for your feedback. We’ve checked our records and can confirm that the item supplied matches the product that was ordered. As the correct item was provided, we are unable to issue a refund.
We understand this may be frustrating, but we must follow our policy regarding correctly supplied orders.
New wipers…no show…
Despite paying for “Express delivery” I have been waiting 5 days plus for my replacement wipers. Now raining and old wipers destroyed when auto wipers kicked in during the frost last week. Sold as 1-2 days from order. 15 miles from my nearest auto factors. Desperately poor service…..
January 8, 2026
Unprompted review
Reply from My Motor World
I’m very sorry to hear about your experience and completely understand your frustration, especially given the weather and the issue with your old wipers. You’re right, our “Express Delivery” service is meant to get items to customers within 1–2 days, and it’s clear we didn’t meet that expectation here.
Please accept our apologies for the delay and the inconvenience this has caused. We’re reviewing what went wrong with this order to ensure it doesn’t happen again.
Thank you for your feedback, it’s invaluable in helping us improve our service.
The most I dislike the most is a courier…
The thing I dislike the most is a courier decided to deliver my parcel somewhere else so with this experience, not very happy
January 9, 2026
Unprompted review
Reply from My Motor World
I’m really sorry to hear about your experience. I completely understand how frustrating it must be to have your parcel delivered to the wrong place. This is not the service we aim to provide, and I appreciate you taking the time to share your feedback.
Thank you for your patience, and again, I’m very sorry for the inconvenience.
Easy to navigate website
Easy to navigate website, prices are very reasonable, quick delivery.
I have used other car part companies and quite often the incorrect part or a part not suitable for my car was sent - I am very pleased to say this has not been the case with my motor world.
January 7, 2026
Unprompted review
Next day delivery turned into 3days and…
Next day delivery turned into 3days and then they delivered 2 new car batteries instead of 1.
Every time you message them you get what appears to be an AI response and the track my parcel app doesn't work.
January 8, 2026
Unprompted review
Reply from My Motor World
Thank you for your feedback, and I’m very sorry for the frustration caused by your recent order. It’s completely understandable to be disappointed when next-day delivery turns into three days, and then receiving two batteries instead of one adds to the confusion.
I also appreciate your comments regarding our messaging and tracking systems. We aim to provide clear communication, and I’m sorry that you felt the responses were automated and the tracking app didn’t work as expected.
Please be assured that we are reviewing these issues internally to prevent this happening in the future. If you still have the extra battery or any other concerns about your order, we’d be happy to help resolve them promptly.
Thank you for bringing this to our attention.
Good service very helpful value for…
Good service very helpful value for money
January 5, 2026
Unprompted review
Desperately needed a part and delivered…
Desperately needed a part and delivered next day. Great service!
January 6, 2026
Unprompted review
Very 👍 for quick delivery as ordered
Very 👍 for quick delivery as ordered
January 7, 2026
Unprompted review
Cheapest price for the alternator I…
Cheapest price for the alternator I needed by far. Fast delivery too. I will definitely be ordering from them again.
January 6, 2026
Unprompted review
Disgusting customer service
I typed in my car registration? To match the product I need to the car. It’s given me the wrong item which clearly know nothing about hence why I used their service. To be met with broken english, repeating what I’ve said. To then give me attitude because they couldn’t solve my issue. Remi, needs a few English classes and to be taught not to give attitude to customers.
January 8, 2026
Unprompted review
Reply from My Motor World
Thank you for your feedback. I’m sorry you feel frustrated with the service you received.
For clarity, our system matches parts to vehicles based on the information provided at the time of order. In this case, the part you ordered (BOS1457433585) is not compatible with your vehicle, which is why we could not offer a direct exchange. Our team followed our standard returns procedure, and we provided you with a Returns Authorisation Number so the item can be returned for a full refund.
We do take all customer feedback seriously. However, abusive language and personal attacks toward our team are not acceptable, and we cannot tolerate them. We always aim to assist with returns and replacements in a professional manner.
If you choose to return the item, we’ll process your refund promptly once it arrives at our warehouse.
Great site will definitely buy again
Easy site to use your plenty of parts to choose from and recently cheap too highly recommend people buy from here fast delivery and good quality products
January 2, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.