My Muscle Chef Reviews 383

TrustScore 3 out of 5

2.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

Food didnt arrive on delivery day tried to call but it cuts you off after 10minutes of hold each time. On my 4th attempt now have had live chat open for 40minutes just to see if it replies soon... See more

Company replied

Rated 1 out of 5 stars

I wanted to share some feedback regarding the menu. I was genuinely shocked to see that out of around 75 different meals, only 1 includes pork. To be honest, that feels quite ridiculous and extrem... See more

Company replied

Rated 5 out of 5 stars

The best tasting ready-made meals, with a huge range. They also have protein bars, cookies, muffins, and other items. Ordering online is a simple process, and setting up a subscription means you don't... See more

Company replied

Rated 5 out of 5 stars

Good quality and a realistic price point. The high protein meals are a plus, and the range is updated sufficiently regularly that you won't be bored. The meal composition is good, you won't feel like... See more

Company replied

Company details

  1. Meal Delivery
  2. Fitness and Nutrition Service
  3. Food Manufacturer
  4. Food Products Supplier
  5. Online Food Ordering Service
  6. Weight Loss Service

Written by the company

My Muscle Chef is all about offering smart nutrition that enables you to feel your best. We pair high-quality meals with exceptional taste with the ultimate convenience and ease, allowing you to focus on your holistic health needs and fitness goals. We take care of your meal prep, so you can spend less time in the kitchen and more time doing the things you love.


Contact info

2.9

Average

TrustScore 3 out of 5

383 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 68% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality product and service

Customer service has always been exceptional. Best pre prepared meals out there. Real food, with plenty of variety, no change in quality over time and protein source is always high.

February 2, 2022
My Muscle Chef logo

Reply from My Muscle Chef

Hi Janelle, thank you so much for your positive feedback! We’re thrilled to hear our range of meals and service is to your satisfaction and look forward to providing you with more healthy and tasty options throughout 2022.

Rated 3 out of 5 stars

Product is great

Product is great. if the delivery team can just read the instructions, we will have a good relationship. Im home when you deliver, Ring my doorbell rather than leave out the front of an apartment building! You must lose a lot of stock!

February 2, 2022
Rated 5 out of 5 stars

Impressed

The meals are really tasty and a good size, there are a lot of options available and they always arrive well-packed and still cold by the time I bring them in from the delivery spot.

February 2, 2022
My Muscle Chef logo

Reply from My Muscle Chef

Hi Penelope, Thank you for the 5-stars! We’re thrilled to hear you are impressed with our range of meals and service. We look forward to fuelling your journey throughout 2022.

Rated 5 out of 5 stars

Amazing food

Amazing food, longtime buyer

February 2, 2022
My Muscle Chef logo

Reply from My Muscle Chef

Thank you, Shaun for leaving such positive feedback.

Rated 3 out of 5 stars

Convenient and decent quality. Portion sizes too small

The food was delivered promptly without fail every week, although sometimes there was a fair bit of residue on the packaging. The meals tasted decent. Not restaurant quality but good enough. However, the portion sizes were really small. I had to eat two meals in one sitting most days. At $10 a portion, this would amount to $20 per meal. In the long run, for me, it just wasn’t worth it. In saying that, I did enjoy the convenience of it all and the fact that there was a variety of meals to choose from. Also, for some people the portion sizes might be sufficient.

Overall, if the portion sizes were a bit bigger, or the meals slightly cheaper, I would personally reconsider signing on again.

February 2, 2022
Rated 5 out of 5 stars

Great food and reliable delivery

The food is tasty and deliveries are timely. Plus you can order based on your preferences of calorie control meals, high protein or what ever your objective is. Timely deliveries as well. Lots of great options to choose from too.

February 2, 2022
My Muscle Chef logo

Reply from My Muscle Chef

Hi Tania, thank you for sharing your positive feedback! We are pleased to hear you’ve had a pleasant experience with our service and enjoy our range of products. We look forward to fuelling your journey throughout 2022.

Rated 4 out of 5 stars

Great meals tried almost every one of…

Great meals tried almost every one of them now and a good selection of different quality tastes. The only thing I could be really fussy about is the plastic tub it comes in, the ridges hold majority of the best parts!

February 2, 2022
Rated 5 out of 5 stars

Awesome

This service is the best one yet

February 2, 2022
My Muscle Chef logo

Reply from My Muscle Chef

Thank you, Tia! This is what we love to hear. We appreciate the 5 star review.

Rated 5 out of 5 stars

Great for those on the go!

So perfect for those people who want to eat balanced meals, but don’t have the time nor energy to meal prep. The food is tasty and the app makes it so easy to switch up the upcoming meals. I heavily suggest this service for those on the go.

February 2, 2022
My Muscle Chef logo

Reply from My Muscle Chef

Hi Lauren, thank you for providing such positive feedback! We are thrilled to hear you are enjoying our service and enjoy our range of products. We look forward to bringing you more healthy and delicious meals throughout 2022.

Rated 3 out of 5 stars

Try the Raspberry Muffin!

The taste of the food is 5 star!

However, delivery and packaging issues on the last order made the overall experience average.

Wrong food was labelled/delivered - lamb shanks ordered and labelled but lasagne inside. Also the delivery driver delivered to our neighbours so unsure how long it sar outside for and one of the boxes were drenched.

Muffins - chocolate is a bit dry but the raspberry white chocolate is the absolute best!!!

February 2, 2022
Rated 5 out of 5 stars

The food is great quality

The food is great quality, convenient and delivery efficient and easy 👍👏.

February 2, 2022
My Muscle Chef logo

Reply from My Muscle Chef

Thank you Gary! We love to hear this.

Rated 5 out of 5 stars

Flavour is off thr chart

I've tried so many like these before, but hands down MMC are the best tasting! It genuinely tastes like its home made. I love it!

February 2, 2022
My Muscle Chef logo

Reply from My Muscle Chef

Hi Tee, we are so happy to hear you're loving your My Muscle Chef experience. Thank you for the 5 stars!

Rated 5 out of 5 stars

Good flavours and portion size

Good flavours and portion size, excited to see good amount of protein mostly (possibly the Beef Ragu a bit too much sauce and light on meat) but overall we are super happy. Thanks.
Incidentally I am a Caterer, so my husband's reaction to my ordering in was " oh no, you won't be happy!" as he knows I can be quite picky. So well done, you exceeded his expectations 🤣

February 2, 2022
My Muscle Chef logo

Reply from My Muscle Chef

Hi Penny, thank you for sharing such positive feedback! We’re thrilled to hear our range of meals and service is to your satisfaction and look forward to providing you with more healthy and tasty options.

Rated 2 out of 5 stars

Meals are great but the service is not.

Edited our meal plan to suit what we wanted in the right time frame to be able to receive the right meals in our next order and they sent the old meal plan but said they sent the new one! Very frustrating and now we have meals that we won’t eat. This is the second issue we have had with My Muscle Chef. Not good enough

February 2, 2022

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look