Food didnt arrive on delivery day tried to call but it cuts you off after 10minutes of hold each time. On my 4th attempt now have had live chat open for 40minutes just to see if it replies soon... See more
Company replied
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See what reviewers are saying
I wanted to share some feedback regarding the menu. I was genuinely shocked to see that out of around 75 different meals, only 1 includes pork. To be honest, that feels quite ridiculous and extrem... See more
Company replied
The best tasting ready-made meals, with a huge range. They also have protein bars, cookies, muffins, and other items. Ordering online is a simple process, and setting up a subscription means you don't... See more
Company replied
Good quality and a realistic price point. The high protein meals are a plus, and the range is updated sufficiently regularly that you won't be bored. The meal composition is good, you won't feel like... See more
Company replied
Company details
- Meal Delivery
- Fitness and Nutrition Service
- Food Manufacturer
- Food Products Supplier
- Online Food Ordering Service
- Weight Loss Service
Written by the company
My Muscle Chef is all about offering smart nutrition that enables you to feel your best. We pair high-quality meals with exceptional taste with the ultimate convenience and ease, allowing you to focus on your holistic health needs and fitness goals. We take care of your meal prep, so you can spend less time in the kitchen and more time doing the things you love.
Contact info
Sydney, Australia
- 1300 364 993
- team@mymusclechef.com
- mymusclechef.com
2.9
Average
383 reviews
Replied to 68% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Won't be back
Definitely not the customer service I expected, I'll advice sticking with Lite n' Easy. Charged me 1 week in advance and then when I requested a cancellation apparently it was past their 'cutoff' - 5 days before a 'fresh food' delivery!
December 20, 2022
Unprompted review
Keep receiving expired or short use by date meals
-MYMCI01886489-0002 - 3 Missing items: sent replacements
-MYMC1268209 - 9 meals to expire within 2-3 days: Partial credit
-MYMCI01886489 - 6 meals to expire within 4 days (1 expired on the day of delivery): Partial credit
- MYMCI01886489-0012 - Expired Vegan Lasagne: Credited
-MYMCI01886489-0015 - 15 meals to expire within the first week, 2 the following day, and the remaining 4 the day after. Leaving 5 days with no meals : Unresolved
- MYMCI01886489-0016 - Beef Stroganoff delivered 4 days out of expiry: Credited
December 5, 2022
Unprompted review
Easy quick meal when time challenged
Easy quick meal when time challenged. Bit on salty side but the high protein content overrides that. Delivered always on time. Watch peeling back plastic after heating as its very secure and can splatter. One of the better meal prep companies
August 26, 2022
Unprompted review
I had food poisoning from the chicken…
I had food poisoning from the chicken chipotle meal. The fish are really not good. Lasagna and bolognaise are pretty good.
July 20, 2022
Unprompted review
Reply from My Muscle Chef
Hi Marie,
Thank you for reaching out. and bringing this to our attention.
Sincere apologies for any concern or inconvenience this has caused regarding your order . We follow strict protocol that is in guidelines of HACCP so for such a matter to occur is very rare. Our Quality Assurance Manager and Executive Chef will be made aware of this matter.
To rectify and assist us further please call us on 1300 364 993
Looking forward to hearing from you
After giving this restaurant a try
After giving this restaurant a try, I was so astonished by the quality of their foods here and at the same time, taste really hits different compared to other brands I've tried.
Great experience so far! I would surely give them 5 stars.
July 5, 2022
Unprompted review
food poisoning
Had food poisoning from their meals but they were very helpful in organising replacement
April 23, 2022
Unprompted review
Poor customer service
I’ve been using this food service for quite some time and generally happy with it. 2 weeks ago my delivery was 4 meals short. I’ve made contact 5 times via email, Facebook and phone message but still not received a response. Currently reviewing alternate options.
Richard
Invoice Number MYMCI01563546-0035
March 29, 2022
Unprompted review
Reply from My Muscle Chef
Hi Richard,
Thank you for your time today as we hope we were able to resolve this matter for you.
Great meals straight to your door step.
Great meals straight to your door step.
If you wanna see changes that's the way to go.
March 16, 2022
Unprompted review
Reply from My Muscle Chef
Thank you so much for your kind words, Derrick. We really appreciate you taking the time to share your experience with us. We count ourselves lucky to have customers like you.
I am impressed with My Muscle Chef
I am impressed with My Muscle Chef, I like the way that it is delivered and that it is NOT frozen. I like that you can postpone orders and the interaction is simple. To be picky the flavor of some of the dishes is not as expected eg: Beef Lasagne, Thai Beef Power Bowl and the Protein shakes come immediately to mind, however the spaghetti bolognese and Roast Lamb was better than expected.
Keep up the good work.
February 3, 2022
Happy! Minor improvements needed.
Have been very happy with delivery, packaging & variety. Whilst happy with meals we have noticed there have been a few chicken meals that have been rather “dry”. Not enough sauce/gravy. Otherwise all good!
February 3, 2022
Life saver!
Life saver! I take these to work- not only am I full, I know I’m eating healthy.
February 3, 2022
Reply from My Muscle Chef
Thanks for the 5-stars Katie! We love to hear you're enjoying you My Muscle Chef experience.
Great variety of delicious meals!
Great variety of delicious meals!!
Love the portion sizes. More than enough!!
February 2, 2022
Reply from My Muscle Chef
Thank you for your positive feedback Linda. We hope to keep you full and fuelled this year.
Overall it was just ok
Overall it was just ok. I tried MYMC for 2 weeks to compare to my usual meal service (macros). The food was ok but tasted over processed and not as fresh. The delivery options meant that I couldn't get it delivered to my apartment building. And the vacuum seal packaging was difficult to remove and super awkward at work to peel off. There also was not as many dietary preferences for me so I had to double up on lots of meals. I have returned to my usual service.
February 2, 2022
Pretty average some meals
Pretty average some meals, other meals are pretty tasty though!!
February 2, 2022
Missing Meals from Delivery.
Meals are great. But on the delivery they Missed 9 meals from my order. There was a 7 day wait for the missing meals to be delivered. Which I thought was poor. I ended up getting a refund instead. There was no compensation for there error.
February 2, 2022
5 orders in
5 orders in - I like the food, packaging is good, delivery has been excellent but the price; I don't believe is value for money - not enough discount for large orders. disappointed not to be offered discounts. received an email after my first order offering free item with second order, didn't happen. I will try a little longer- but have to weigh up the value for money
February 2, 2022
Great meals on time and easy for on the…
Great meals on time and easy for on the go 👍
February 2, 2022
Reply from My Muscle Chef
Thank you, Robert for taking the time to leave us a 5 star rating - it's much appreciated!
Simply the best ready made meals we…
Simply the best ready made meals we have tried, and we've tried them all. A total lifesaver.
February 2, 2022
Reply from My Muscle Chef
Thank you Amanda. What a lovely review! We are pleased to hear you’ve had a pleasant experience with our service and enjoy our range of products.
The meals are very delicious
The meals are very delicious. Very helpful in a busy lifestyle. Support is always available and help with any issues promptly. Very satisfied with the service.
February 2, 2022
Reply from My Muscle Chef
Thank you Ryan. We look forward to fuelling your journey throughout 2022.
Great tasting meals an good portions
February 2, 2022
Reply from My Muscle Chef
Thank you for the 5 star rating.
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