My Muscle Chef Reviews 383

TrustScore 3 out of 5

2.9

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Rated 2 out of 5 stars

Food didnt arrive on delivery day tried to call but it cuts you off after 10minutes of hold each time. On my 4th attempt now have had live chat open for 40minutes just to see if it replies soon... See more

Company replied

Rated 1 out of 5 stars

I wanted to share some feedback regarding the menu. I was genuinely shocked to see that out of around 75 different meals, only 1 includes pork. To be honest, that feels quite ridiculous and extrem... See more

Company replied

Rated 5 out of 5 stars

The best tasting ready-made meals, with a huge range. They also have protein bars, cookies, muffins, and other items. Ordering online is a simple process, and setting up a subscription means you don't... See more

Company replied

Rated 5 out of 5 stars

Good quality and a realistic price point. The high protein meals are a plus, and the range is updated sufficiently regularly that you won't be bored. The meal composition is good, you won't feel like... See more

Company replied

Company details

  1. Meal Delivery
  2. Fitness and Nutrition Service
  3. Food Manufacturer
  4. Food Products Supplier
  5. Online Food Ordering Service
  6. Weight Loss Service

Written by the company

My Muscle Chef is all about offering smart nutrition that enables you to feel your best. We pair high-quality meals with exceptional taste with the ultimate convenience and ease, allowing you to focus on your holistic health needs and fitness goals. We take care of your meal prep, so you can spend less time in the kitchen and more time doing the things you love.


Contact info

2.9

Average

TrustScore 3 out of 5

383 reviews

5-star
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1-star

Replied to 68% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Try them - it'll sell itself!

Like many reviews here, I have tried many, many meals. As a shift worker and (over the years - dieter) I have been through almost every option on the market. It's been many years but a busy life meant I was returning to easy meals. I was even left disappointed in private chef prepped meals (not to mention the price of those services).

I couldn't ignore the significant amount of 5 star reviews from MYMC, along with a few word of mouth recommendations, and they were right! I've never been so consistently impressed with the taste of the meals from any other service. MYMC has truly nailed it, and I'll be long term customer. If you've been considering trying, give them a go, you won't find a better alternative.

February 1, 2024
Unprompted review
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Reply from My Muscle Chef

Thank you so much for taking the time to leave such a great review for us, Jaclyn! It was a pleasure to read this! It's great to hear that we've been able to provide convenient and tasty meals. Your support is greatly appreciated and we look forward to keeping you fueled and healthy in the coming months!

Rated 3 out of 5 stars

The presentation of the food could be…

The presentation of the food could be better, food flavour is nice, delivery packaging is dodgy always opened.

January 24, 2024
Unprompted review
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Reply from My Muscle Chef

Hi Brendan, thank you for taking the time to leave your review for us. We are terribly sorry to hear about your experience. We have requested more information so we can have a look into your account and deliveries. We look forward to hearing from you.

Rated 1 out of 5 stars

Great meals, poor customer service.

I purchase several meals fortnightly and have always been great. Just recently a meal was off prior to its expiration date. I contacted My Muscle Chef in relation to this and was met with unreasonable requirements in order to have the issue resolved. Will make me question using this company again and explore many other options out there.

Edit-There is no invoice as they were purchased in store at Woolworths.

February 1, 2024
Unprompted review
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Reply from My Muscle Chef

Hi Warren, thank you for taking the time to leave your review for us. We are terribly sorry to hear about your experience with us. We have requested further information in order to further investigate if you can please respond at your earliest convenience.

Hi Warren, we have tried to view your account with the information provided however cannot locate a account with the details. Can you please provide your most recent invoice number?

Rated 5 out of 5 stars

I have tried many meal plans, MYMC nails it

I have tried many meal plans, that are either not fulfilling or just plan boring. MYMC meals look small but are surprisingly filling, great tasting, (great sauces) cookies are good, easy to watch my macros, simple to achieve a calorie deficit, 20kg down. good work guys

February 5, 2024
Unprompted review
Rated 5 out of 5 stars

Couldn’t be happier

Compared to a lot of other meals on the market, I’m super happy with the level of quality these meals provide. They’re delicious, they’re affordable, they’re reliable with delivery and they help me stay on track with my nutrition intake. Not to mention that I don’t have to do a single thing and I have all my lunches prepared for the week. Super happy and it works perfectly for me and my lifestyle. Love My Muscle Chef meals

January 31, 2024
Unprompted review
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Reply from My Muscle Chef

Hi Kat, thank you for taking the time to leave your review for us! We’re thrilled to hear our range of meals and service is to your satisfaction and look forward to providing you with more healthy and tasty options throughout 2024!

Rated 1 out of 5 stars

Very poor customer service

Very poor customer service, my order was miss placed and the person I spoke to about it was very rude. Asked if I could speak to Someone else and they said someone would get a hold of me to sort it out and I never got a call. Very disappointing

January 21, 2024
Unprompted review
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Reply from My Muscle Chef

Hi there, thank you for taking the time to leave your review for us. We are terribly sorry to hear this. We have requested more information in order for us to further investigate if you could please get back to us at your earliest convenience.

Rated 1 out of 5 stars

Food quality is Questionable... as well as packaging

i am a first time user of Muscle Chef. I recently ordered from them last week on the 16th of Jan 2024 and i received my order this weekend and for argument sake, I live in QLD and its been extremely humid and hot these past few weeks and on opening the packed order, i noticed the lack of ice packs in there and the supplied pack inside had already defrosted and now two days on i have started feeling ill after consuming 2 meals since.

I'm not happy with the lack of adequate pack to accommodate a hot day when deliveries are left in high heat exposure.

January 20, 2024
Unprompted review
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Reply from My Muscle Chef

Hi Bradley, thank you for taking the time to leave your review for us. We sincerely apologise to hear about your experience. Our Customer Support Team informed us that your inquiry had been resolved yesterday. Once again, we apologise and assure you that your feedback has been forwarded to the appropriate departments. Please don't hesitate to reach out if we can help further.

Rated 2 out of 5 stars

Too high in salt!

The Meals are convenient, however I noticed that they tasted quite salty. I ordered from the low-cal options.
The recommended maximum sodium intake for adults in Australia is 2,000mg. Most of their low-cal meals have around 1,000mg each, some are even more than that and very few are less than that.
Unnecessarily high in sodium, which is unhealthy. I’m disappointed as they are apparently dietitian designed meals. I won’t be ordering again.

December 19, 2023
Unprompted review
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Reply from My Muscle Chef

Hi Sam, thank you for taking the time to leave your feedback. We are disappointed to hear this. We’ve developed our meal guidelines to be in line with the 'Eat For Health' recommendations developed by the NHMRC within the ‘How To Understand Food Labels’ resource. We always strive to create healthy meals for time-poor people and this includes having a sodium level that is even lower than this guideline, which luckily means most of our meals fall under this level. My Muscle Chef take customer feedback very seriously in which your feedback has been taken on board and forwarded on to our teams for further review.

Rated 1 out of 5 stars

Terrible product quality control

Terrible product quality control. I’ve had a few meals be completely off and no follow up to rectify the situation. Gave them a break and came back and still the same issue. Really oily and salty. Not sure if it’s even healthy which is the whole point?

December 4, 2023
Unprompted review
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Reply from My Muscle Chef

Hi Penny, thank you for taking the time to leave your review. We are extremely disappointed to hear this. Can you please send through your most recent invoice number so we can contact you directly?

Rated 5 out of 5 stars

Best tasting ready made meal on the market!

My partner and i decided to try my muscle chef to save time on meal prepping, and to track our calories/protein intake. We have tried over 25 of the meals and we are in LOVE. Currently on a weekly subscription plan which is so easy to edit or skip. Compared to all the other ready made meals out there (we have tried heaps in the past), this is by far the best tasting and tastes fresh even though its frozen and with great value for money. Although the portions may seem small at first, you actually feel full and satisfied after and in a way will also control your portion size.
Also got my sister and her partner on it and have also loved and felt its the best tasting meals on the market.

October 30, 2023
Unprompted review
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Reply from My Muscle Chef

Hi Angelica, thank you for taking the time to leave your review for us! We absolutely loved reading this! We are so thrilled to hear you are enjoying our fresh, healthy, filling and delicious meals! We look forward to continue fueling you, your partner and family throughout 2024!

Rated 5 out of 5 stars

Quick and Easy Process

Tried over 10 meals now, liked them all. Will order again when I'm back from holiday.

September 1, 2023
Unprompted review
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Reply from My Muscle Chef

Hi Joe! Thank you for taking the time to leave a positive review for us. We really appreciate it! We can't wait for you to order with us once you're back from holidays.

Rated 3 out of 5 stars

Spicy!

Packaging is great however 95% of the meals are spicy, so if you like spicy you’ll love mmc, but I’m very sensitive to spice so couldn’t eat most of the meals.

May 22, 2023
Unprompted review
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Reply from My Muscle Chef

Hi Tayla, thank you for taking the time to leave your review for us. We sincerely apologise to hear this. Would you be able to share your invoice number, alongside the meals and their use by dates so we can look into this for you? We look forward to hearing from you.

Rated 1 out of 5 stars

The quality has gone downhill recently

My partner and I have been ordering My Muscle Chef meals for two years. The quality in the past few months has declined rapidly, to the point of not even wanting to eat the meals we have in the fridge. Quite a few of the vacuum-sealed meals have started blowing up way before the expiry dates. They never respond to emails so we can't get a refund from these. This week our protein oats have changed to a pea protein powder instead of the protein granules, so it creates a grey sludge which is so horrible to eat. The only good thing they produce now are the cookies and oat slices. We're cancelling our subscription, the quality is just too bad now.

June 1, 2023
Unprompted review
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Reply from My Muscle Chef

Hi there, thank you for taking the time to leave your review for us. We sincerely apologise to hear of your most recent experience. Can you please send through your most recent invoice number so we can have a look into this and contact you directly?

Rated 1 out of 5 stars

Careful of steam burns

I do like these meals and are always cautious when heating them but the seal on containers is really tough and I received a very painful steam burn after heating for 3mins.
There should be better warnings as this is a health hazard.

May 24, 2023
Unprompted review
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Reply from My Muscle Chef

Hi Luke, thank you for taking the time to leave your review and we apologise to hear this. As per the instructions on the sleeve of our meals we do advise to let the meal stand for one minute after heating. We hope this helps! We apologise once again Luke. Please do not hesitate to reach out if you have any further feedback.

Rated 2 out of 5 stars

Tastes bad

I'm 22 meals in and quitting. Most meals taste bad. Weird flavours. Chewy gross meat. Soggy unfresh veggies. Food often looks like vomit. Mostly meat and carb options. They also feel undersized. MrMeals tastes much better. Service is good.

April 26, 2023
Unprompted review
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Reply from My Muscle Chef

Hi there, thank you for taking the time to leave your review and we apologise to hear of your experience with us. Can you please kindly provide your most recent invoice number so we can contact you directly?

Rated 2 out of 5 stars

Be wary

I have had 3 orders, 2 good. Last order which was delivered 11 days ago. Food has been terrible. Chicken was red after cooking, which led to me being sick. Packages near use by dates. Most of the meals where nothing like what I previously ordered, lack of vegetables and food tasting yuk. Complained to MC even though they gave me credit, I am wary of ordering again. Tonight had the vegetable lasagne, it was disgusting, look and tasted terrible.

April 25, 2023
Unprompted review
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Reply from My Muscle Chef

Hi Debbie, thank you for taking the time to leave your review and we apologise to hear of your experience with us. We have reached out to our Customer Support team and can see that our team have assisted with your enquiry. We apologise once again and if there is any further feedback you wish to provide, please don't hesitate to contact us by raising
a ticket here: https://mymusclechef.zendesk.com/hc/en-us/requests/new

Rated 1 out of 5 stars

HEAVILY UNDER-WEIGHED MEALS

This company continues to scam me order after order. After having issues with almost every single meal in past orders, I stopped using them.
Almost every meal contains no where near the macro content they advertise (mostly missing the protein), they load their meals up with carbs and sauce. After having a feeling the protein content was heavily overstated I began weighing the protein in the meals, and to no surprise it was not even a fraction of what they’d advertise, often with just a few bits of protein.

I recently noticed they had new “Large” meals so they maybe I’ll give this a go, once again upon opening the first one I noticed the same thing, weighed the protein in the meal, no where near what they advertise.
I’ve since opened several others meals all of which have the same issue.

I’ve sent them several emails requesting a refund for the underweight meals, they eventually respond with ridiculous questions, like asking if the weight on the scale includes the weight of the plate.

Stay away from this company, they are blatantly scamming their customers, they will claim an error in the kitchen however they’ve been doing this for years.
Contact me on my email if you would like evidence. I genuinely believe all the positive reviews here must be fake, no one with any shred of knowledge would accept or rate these meals.

April 6, 2023
Unprompted review
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Reply from My Muscle Chef

Hi Shady, thank you for taking the time to leave your review for us. We apologise for your experience. We have responded via Product Review earlier today if you could please check your messages at your earliest convenience.

Rated 1 out of 5 stars

Say no to plastic containers

I use to be a regular subscription muscle chef user but despite numerous requests, they have made zero attempts to change their plastic food containers over the years. Its a major product they use and they don’t care about the thousands of plastic containers that their users dump into landfill everyday. Other companies like leprivatechef.com are using biodegradable or dineamic.com using recyclable food containers. The food isn’t as good but still switched over and continue to use them because they at least are making ethical business decisions.

March 17, 2023
Unprompted review
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Reply from My Muscle Chef

Hi Clark, we are currently exploring and researching various sustainable packaging options that would meet our high standards for freshness and quality, while also minimising our environmental impact.
Please know that we are committed to finding a solution that works for both our customers and the planet, and we will continue to make every effort to find a solution.

In the meantime our black meal containers and cardboard meal sleeves can be popped into your kerbside recycling bin and our vacuum meal seals can be disposed in your kerbside rubbish bin.

Rated 1 out of 5 stars

PREPARE FOR SPAM & WASTED FOOD

Essentially all of the protein packed treats taste really, really bad. I couldn’t finish a weeks worth of meals. Great marketing sucked me in; but the shakes still taste like any other horrible protein shake out there. The vegan MEALS were actually delicious - yet only a handful of meals mean they don’t reach the minimum spend for delivery.

PS. DONT GIVE THEM YOUR PH NO. (OR EMAIL) - no matter how many times I Unsub Im still receiving their spam. Horrible business etiquette.

February 17, 2023
Unprompted review
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Reply from My Muscle Chef

Hi Sage, we sincerely apologise that you have had this experience. To best assist you with this we have sent you a request to privately message you.

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