Food didnt arrive on delivery day tried to call but it cuts you off after 10minutes of hold each time. On my 4th attempt now have had live chat open for 40minutes just to see if it replies soon... See more
Company replied
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See what reviewers are saying
I wanted to share some feedback regarding the menu. I was genuinely shocked to see that out of around 75 different meals, only 1 includes pork. To be honest, that feels quite ridiculous and extrem... See more
Company replied
The best tasting ready-made meals, with a huge range. They also have protein bars, cookies, muffins, and other items. Ordering online is a simple process, and setting up a subscription means you don't... See more
Company replied
Good quality and a realistic price point. The high protein meals are a plus, and the range is updated sufficiently regularly that you won't be bored. The meal composition is good, you won't feel like... See more
Company replied
Company details
- Meal Delivery
- Fitness and Nutrition Service
- Food Manufacturer
- Food Products Supplier
- Online Food Ordering Service
- Weight Loss Service
Written by the company
My Muscle Chef is all about offering smart nutrition that enables you to feel your best. We pair high-quality meals with exceptional taste with the ultimate convenience and ease, allowing you to focus on your holistic health needs and fitness goals. We take care of your meal prep, so you can spend less time in the kitchen and more time doing the things you love.
Contact info
Sydney, Australia
- 1300 364 993
- team@mymusclechef.com
- mymusclechef.com
2.9
Average
383 reviews
Replied to 68% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Eating
Perfect pre made meal preps for people struggling with keeping up with a diet and struggle with making food.
August 26, 2024
Reply from My Muscle Chef
Hi There, Thank you for your feedback! We’re glad to hear our pre-made meal options are helping those who find it challenging to stick to a diet or prepare meals. We’re here to make eating easier and more convenient for you! - MYMC Team
My Muscle Chef makes bulking and cutting easy for me
I signed up to My Muscle Chef while I was recovering from a surgery and was slowly getting back into gym.
I've been a customer for a year now and after sticking to my diet and training routine I'm seeing some really positive results, very happy with the experience and the product.
Could not recommend more!
ps. Try the chipotle chicken, it's excellent.
August 27, 2024
Reply from My Muscle Chef
Hi Will, We’re thrilled to hear that My Muscle Chef has made bulking and cutting easier for you, especially during your recovery. It’s fantastic to know you’re seeing positive results after sticking to your diet and training routine. Thank you for your high recommendation, and we agree— the chipotle chicken is excellent! - MYMC Team
Reply from My Muscle Chef
Hi William, Thank you! We’re glad you’re enjoying the healthy and great-tasting meals. Your feedback is much appreciated! - MYMC Team
Taste
I'm finding that some of the meals and quite tart and inconsistent with flavour. Some are amazing but it can be hit and miss unfortunately.
August 27, 2024
Reply from My Muscle Chef
Hi there, We’re sorry to hear about the inconsistency in flavor you’ve experienced. While we’re glad some of the meals have been amazing, your feedback about the tartness and variability is important to us. We’ll work on improving consistency to ensure a better experience. Thank you for sharing your thoughts. - MYMC Team
Reply from My Muscle Chef
HI Syke, Thank you for your feedback. We’re glad to hear that our meals are a convenient option for those who prefer not to cook.
If you have any suggestions on how we could improve or need assistance, please let us know. We’re here to help!
- MYMC Team
All good 👍
Meals are all a good size, huge variety and all taste really good. Pricing is great too. I’ve tried afew of these companies over the years and these guys are by far the best overall..
August 27, 2024
Reply from My Muscle Chef
Hi Elliott, Thank you for the 5-star review! We’re delighted to hear that you find our meals well-sized, flavorful, and reasonably priced. It’s great to know that you consider us the best overall among the companies you’ve tried.
-MYMC Team
Website/menu is easy to use
Website/menu is easy to use, selecting meals, order timing etc. Meals are good value and are delivered on schedule.
August 6, 2024
Reply from My Muscle Chef
Hi Dave, Thank you so much for your 5-star review! We’re thrilled to hear that you find our website and menu easy to use and that the meals offer good value. It’s great to know that everything from meal selection to delivery timing is meeting your expectations.
- MYMC Team
Great tasting meals
Great tasting meals! Portion size is great! Fantastic customer service!
Highly recomend this company
August 24, 2024
Reply from My Muscle Chef
Hi Toula,
Thank you for the fantastic review! We’re thrilled to hear that you’re enjoying the taste and portion sizes of our meals, and that our customer service has met your expectations.
Your recommendation means a lot to us. If there’s anything more we can do for you, please don’t hesitate to reach out.
-MYMC Team
Very tasty food
August 27, 2024
Reply from My Muscle Chef
Hi Rishi, Thank you for your positive feedback! We’re delighted to hear that you find our food very tasty. Your satisfaction is our top priority, and we look forward to continuing to serve you delicious meals.
- MYMC Team
The Best Meal Preps
Lots to choose from the endless and delicious list of low calorie meals 👌🏼
August 26, 2024
Reply from My Muscle Chef
Hi Carol, Thank you for the great review! We’re excited to hear that you’re enjoying our wide selection of delicious low-calorie meals. It’s wonderful to know that our variety meets your needs and keeps you satisfied.
-MYMC Team
Straight up #1
Straight up, tried so many delivery food options and have been happy with many of them but compared to muscle chef in my opinion there all a distant 2nd. Food is flavoursome, tastes fresh, well packaged, portions great etc only blemish, they've scrapped my favourite meal lol
August 13, 2024
Reply from My Muscle Chef
Hi Ryan, Thank you so much for the high praise! We’re thrilled to hear that you find our food flavorful, fresh, and well-packaged. It’s fantastic to know that we stand out among other options you’ve tried.
We’re sorry to hear that your favorite meal has been discontinued. We always aim to offer a diverse menu, and your feedback will be taken into account as we plan future offerings. If you have any suggestions for new meals or need help with anything else, please let us know.
- MYMC Team
The quality of the meals especially…
The quality of the meals especially flavour is hands down the best we have ever had, we go the gym 5 nights a week so to be able to come home and have a flavourful, portion controlled meal in just minutes is amazing. I dropped one star simply due to app issues and not being able to alter meals in some of the bundles. More discounts for repeat customers with ongoing subscriptions would be nice as well. Also the meals are delivered on time with tracking without any issue every week. We love Muscle Chef.
August 18, 2024
Reply from My Muscle Chef
Hi Killoran, Thank you for the wonderful feedback and for giving us 4 stars! We’re thrilled to hear that you find our meals to be the best in terms of flavor and quality, and that they fit well with your busy gym routine.
We appreciate your comments about the app issues and the inability to alter meals in some bundles. We’re continually working to improve our app and user experience, and your feedback is invaluable in helping us make those enhancements. We’ll also consider your suggestion about offering more discounts for repeat customers with ongoing subscriptions.
It’s great to know that you’re satisfied with the timely delivery and tracking. We’re grateful for your support and look forward to continuing to serve you.
If you have any further suggestions or need assistance, please don’t hesitate to reach out.
-MYMC Team
Reply from My Muscle Chef
Hi There, Thank you so much for the 5-star review! We’re delighted to hear that you’re enjoying the taste of our food and that it’s consistently delivered on time. Your satisfaction is our top priority, and your positive feedback means a lot to us.
If there’s anything else we can do for you, please let us know!
-MYMC Team
The Good, the bad and things you cant control.
The Good:
Consistency, great selection of meals, nothing is dry, salt levels are naturally high (Which as a competitive bodybuilder works perfectly for me). Even more general meals not high in protein, are still high in protein, very thoughtful. Very good.
The Bad:
Prices are still high if I bulk buy, not enough deals on, can't alter my upcoming delivery order if I chimp out and forget that week.
Also, your god, damned, delivery guys seem to have made a game out of where they want to place my order each week. Sometimes its at the front door, sometimes its underneath the back verandah, sometimes its at the side of my gate, sometimes its out in the rain. Hell, the third mod recent one I found sitting vertically and tucked neatly into a set of shelves around the side of my house I pretty much never go to. I laugh my ar$e off frequently at this but could see how this might anger some other customers who take life a little too seriously.
Things you guys can't control:
- Considering cancelling subscription for the short term as cost of living is getting worse and I've recently discovered Aldi can do multiple frozen meals around the same macro nutrient profile for literally half the cost and what other things I need to rely on for nourishment are sold at ridiculous discounts at Costco. So just a heads up in the future on that.
August 27, 2024
Reply from My Muscle Chef
Hi Joshua, Thank you for your detailed feedback and for awarding us 4 stars! We’re pleased to hear that you appreciate the consistency, meal selection, and protein content of our offerings.
We understand your concerns about pricing and the lack of deals, as well as the challenges with altering your upcoming orders. We’re always looking for ways to improve, so your feedback is valuable and will be considered as we work on these aspects.
Regarding the delivery issues, I’m sorry to hear about the inconsistency and placement of your orders. This is definitely not the experience we aim to provide. I’ll make sure to pass your comments along to our delivery team to ensure they’re aware of this and work towards bettering the service.
We also appreciate you letting us know about your current situation with cost of living and alternative meal options. We understand that circumstances change, and we hope to continue offering value that fits your needs in the future.
If you have any other suggestions or need assistance, please don’t hesitate to reach out.
Thank you for your support.
- MYMC Team
I have been using MMC for over a year…
I have been using MMC for over a year now and the convenience is exceptional. The ordering is simple, the food is delicious, the customer service is flawless and the delivery is prompt. Can't see myself stopping or moving anytime soon.
August 27, 2024
Reply from My Muscle Chef
Hi Nadim, Thank you so much for the 5-star review! We’re thrilled to hear that you’ve enjoyed the convenience, delicious food, flawless customer service, and prompt delivery over the past year. Your continued support means a lot to us, and we’re delighted to know that you’re satisfied with our service.
If there’s anything more we can do for you, please feel free to reach out.
-MYMC Team
I found the food very tasty
I found the food very tasty. I would however, like to see a bit more Veg. accompanying the tasty chicken, beef etc.
August 26, 2024
Reply from My Muscle Chef
Hi Gerry, Thank you for the 4-star review! We’re glad to hear that you find the food very tasty.
We appreciate your feedback about incorporating more vegetables with our meals. Your suggestion is valuable, and we’ll definitely consider it as we plan future menu options. Our goal is to provide meals that are both delicious and balanced.
If you have any other suggestions or need assistance, please let us know!
- MYMC Team
Reply from My Muscle Chef
Hi Louise, Thank you for the 5-star review! We’re thrilled to hear that you’re satisfied with our service and food. Your positive feedback means a lot to us.
-MYMC Team
The meals are convenient and delicious
The meals are convenient and delicious, with a range of variety to choose from.
August 27, 2024
Reply from My Muscle Chef
Hi Carol, Thank you for the great feedback! We’re delighted to hear that you find our meals convenient and delicious, and that you appreciate the variety we offer.
-MYMC Team
MYMC food is great but they use external delivery service
The food is tasty. The menu is curated carefully which is nice. What I don't like is the delivery service used. I have witnessed drivers dropping my box order at my front door which means my delivery note was ignored. I raised this issue 3 times over the chat with MYMC and the communication was fine but having an external delivery service means my complaint doesn't need a resolution really, because it's passed onto the delivery service and ends there.
August 6, 2024
Reply from My Muscle Chef
Hi There, Thank you for your feedback and for awarding us 3 stars. We’re pleased to hear that you enjoy the taste of our food and appreciate the curated menu.
I’m sorry to learn about the issues you’ve experienced with our delivery service. It’s concerning to hear that your delivery note was ignored and that your complaints haven’t been fully resolved. While we work with an external delivery service, your feedback is crucial, and we will continue to address these issues with them to improve the overall experience.
If there’s anything specific we can do to help or if you have any further concerns, please let us know. We value your feedback and aim to provide a better experience.
- MYMC Team
Customer service is excellent.
Customer service is excellent.
They are always willing to help if possible.
The food is great and love that you change up the menu and specials.
Thank you
August 27, 2024
Reply from My Muscle Chef
Hi Karen, Thank you for the 5-star review! We’re thrilled to hear that you’re pleased with our customer service and that you appreciate the food and menu variety. Your kind words and support mean a lot to us.
If there’s anything else we can assist you with or if you have any more feedback, please don’t hesitate to reach out.
- MYMC Team
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