Food didnt arrive on delivery day tried to call but it cuts you off after 10minutes of hold each time. On my 4th attempt now have had live chat open for 40minutes just to see if it replies soon... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I wanted to share some feedback regarding the menu. I was genuinely shocked to see that out of around 75 different meals, only 1 includes pork. To be honest, that feels quite ridiculous and extrem... See more
Company replied
The best tasting ready-made meals, with a huge range. They also have protein bars, cookies, muffins, and other items. Ordering online is a simple process, and setting up a subscription means you don't... See more
Company replied
Good quality and a realistic price point. The high protein meals are a plus, and the range is updated sufficiently regularly that you won't be bored. The meal composition is good, you won't feel like... See more
Company replied
Company details
- Meal Delivery
- Fitness and Nutrition Service
- Food Manufacturer
- Food Products Supplier
- Online Food Ordering Service
- Weight Loss Service
Written by the company
My Muscle Chef is all about offering smart nutrition that enables you to feel your best. We pair high-quality meals with exceptional taste with the ultimate convenience and ease, allowing you to focus on your holistic health needs and fitness goals. We take care of your meal prep, so you can spend less time in the kitchen and more time doing the things you love.
Contact info
Sydney, Australia
- 1300 364 993
- team@mymusclechef.com
- mymusclechef.com
2.9
Average
383 reviews
Replied to 68% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great time saver for the family.
I have been ordering meals for the family while my wife is overseas. Not having the time to cook this service has been a lifesaver. The ordering process is straight forward, there is a good selection of meals to choose from and the delivery service is spot on.
August 27, 2024
Reply from My Muscle Chef
Hi Marc, Thank you for the wonderful review! We’re delighted to hear that our service has been a lifesaver while you’ve been managing things on your own. It’s great to know that you find the ordering process straightforward, enjoy the meal selection, and are pleased with the delivery service.
If you need any further assistance or have any suggestions, please feel free to reach out. We’re here to help!
- MYMC Team
Food is great
August 27, 2024
Reply from My Muscle Chef
Hi Tahli, Thank you for the 5-star review! We’re thrilled to hear that you think the food is great.
-MYMC Team
An overall terrible experience
An overall terrible experience. The online order platform/system is misleading, the window of time to Skip and order and absolutely no flexibility if this is missed is appauling. The refusal to offer a refund, then acting like it was a huge favour to offer a credit, then not giving me the chance to skip a week, forcing me to use the credit the next week - all is terrible. Customer service was completely inflexible and policies obviously lack any human understanding of error. Email was not responded to in over 2 days, meaning fgollow up on phone was needed, and all this resulted in no help anyway. I will be writing a review on google to express my disappointment with your company.
August 15, 2024
Reply from My Muscle Chef
Hi Freya, I’m truly sorry to hear about your negative experience and I appreciate you bringing these issues to our attention.
I apologise for the inconvenience with our online platform, the lack of flexibility, and the delay in responding to your email. This is not the standard of service we strive to provide, and I’m disappointed to learn that our customer service did not meet your expectations. I understand your frustration with the handling of your refund and credit. Your feedback is important, and I’ll make sure it is reviewed thoroughly to improve our processes and better address customer concerns in the future.
Thank you for your feedback, and I sincerely apologise for the frustration and inconvenience caused.
- MYMC team
Food is great
Food is great, very, very tasty. Have tried many other companies but nothing taste as good as MMC meals :)
August 27, 2024
Reply from My Muscle Chef
Hi There, Thank you for the fantastic 5-star review! We’re thrilled to hear that you find our meals very tasty and that they stand out compared to other companies.
If you have any favorites or need assistance, feel free to let us know. We’re here to help!
-MYMC team
Healthy
Healthy, tasty meals. And generous serves! Best ready made meals we have tried.
August 27, 2024
Reply from My Muscle Chef
Hi Michael, Thank you for the 5-star review! We’re delighted to hear that you find our meals healthy, tasty, and generously portioned.
We’re thrilled to be considered the best ready-made meals you’ve tried. If you need any assistance or have more feedback, feel free to reach out!
-MYMC Team
Easy to order and use app,
Easy to order and use app,
Low calorie options need to increase
August 5, 2024
Reply from My Muscle Chef
Hi Brendan, Thank you for the 4-star review! We’re glad to hear that you find our ordering process and app easy to use.
We appreciate your feedback about increasing the low-calorie options. Your suggestion is valuable, and we’ll take it into account as we continue to expand our menu.
If you have any other suggestions or need assistance, please let us know!
-MYMC Team
Great delivery service
Very easy to order, reasonable vegetarian options which are all tasty and excellent delivery.
August 21, 2024
Reply from My Muscle Chef
Hi Jo, Thank you for the 5-star review! We’re delighted to hear that you find our ordering process easy, appreciate our tasty vegetarian options, and are satisfied with the delivery service.
- MYMC Team
Food is health and nutirition
Food is health and nutirition , control your caloreis and protein per day . small meal for multiple time , control my diet , just one more thing need to be improve , price a little be higher
I use those as main meal on both training day and non traing day , energy boost up and work efficient plus good sleep at night time
August 26, 2024
Reply from My Muscle Chef
Hi Peng, Thank you for your feedback and for the positive review! We’re glad to hear that our meals help with your health, nutrition, and dietary control, and that they provide you with an energy boost and improved sleep.
We appreciate your input regarding pricing. We are always looking for ways to offer better value while maintaining the quality of our meals.
If you have any further suggestions or need assistance, please let us know. We’re here to support your goals!
- MYMC Team
The best.
I have been using these guys consistently for over a year now, getting a box delivered each week, to save me from kitchen slavery. The best. Great food, quality, and service. Also, it's easy to track your calories with their meals for any nutrition goal, wether it is burning fat or building muscle.
August 26, 2024
Reply from My Muscle Chef
Hi There, Thank you for the fantastic review! We’re thrilled to hear that our meals have been a consistent and helpful part of your routine for over a year. It’s great to know that you find our food, quality, and service to your satisfaction, and that our meals help with tracking your nutrition goals.
- MYMC Team
I don't have to think about measuring…
I don't have to think about measuring my portions or calculating the amount of protein. Also, since they started they have added a lot more variety and options.
August 26, 2024
Reply from My Muscle Chef
Hi Thomas -Thank you for the 5-star review! We’re delighted to hear that our meals make portion control and protein calculation easy for you. It’s also great to know that you appreciate the increased variety and options we’ve added.
If you have any more feedback or need assistance, please feel free to reach out. We’re here to help!
- MYMC Team
See previous e-mail,
August 11, 2024
Reply from My Muscle Chef
Hi Alex, Thank you for your feedback. If you are still facing issues, please reach out to us directly so we can review the details of your previous email and work towards a resolution.
-MYMC Team
Always delivers on time
Always delivers on time, meals well packaged to keep them cool and fresh
Only thing I would like improved is the frequency. If the option of 3 weekly was available, that would stop me having to change delivery frequency so much to line up with my FIFO swing
August 26, 2024
Reply from My Muscle Chef
Hi Declan, Thank you for the 5-star review! We’re glad to hear that our deliveries are on time and that the meals are well-packaged to stay cool and fresh.
We appreciate your feedback about delivery frequency. We’ll consider offering a 3-weekly option to better accommodate different schedules.
If you have any more suggestions or need assistance, please let us know!
- MYMC Team
Convenient & quality
I order MMC when I know I'm going to have a busy week.
It stops me using food delivery services where I can't do portion control which has been key to me losing 30kgs over the past two years.
It's convenient & you can taste the quality.
August 12, 2024
Reply from My Muscle Chef
Hi There, Thank you for the 5-star review! We’re thrilled to hear that our meals help you manage your portion control and support your impressive weight loss journey. It’s great to know that you find our service both convenient and high-quality.
If you have any further feedback or need assistance, feel free to reach out. We’re here to support you!
- MYMC Team
Continuous improvement
The meals are always the tastiest pre-made meals available with a lot of variety to choose from. The packaging for delivery could be improved with more care taken to ensuring boxes are closed and sealed properly to keep the cold from the ice packs in.
I also preferred the old packaging that had the macronutrient breakdown for all 3 macronutrients on the front of the cardboard cover, this made it much quicker and easier to select the best meal to meet my macronutrient needs for that day.
August 26, 2024
Reply from My Muscle Chef
Hi Ryan, Thank you for the 4-star review! We’re glad to hear that you enjoy the variety and taste of our meals.
We appreciate your feedback regarding the packaging. We’ll review our packaging process to ensure that boxes are closed and sealed properly to maintain the cold from the ice packs. We also value your input on the macronutrient breakdown and will consider this for future packaging improvements.
If you have any further suggestions or need assistance, please let us know!
- MYMC Team
I’ve found the quality of the food has…
I’ve found the quality of the food has gone down in the last year and they’re using poorer quality ingredients
August 26, 2024
Reply from My Muscle Chef
Hi Glen, Thank you for your feedback. We’re sorry to hear that you feel the quality of our food has declined. We hold ourselves to a high standard when it comes to quality and ingredient sourcing, so your concerns are taken very seriously.
Please reach out to us directly at Team@mymusclechef.com so we can go through your concerns in detail and address any specific issues. We appreciate you bringing this to our attention and look forward to resolving it for you.
- MYMC Team
Tasty, convenient, great service
Tasty food, super convenient, and very reliable service. Can't fault MuscleChef at all, it's an impressive business.
August 26, 2024
Reply from My Muscle Chef
Hi Graeme, Thank you for the 5-star review! We’re thrilled to hear that you find our food tasty, convenient, and our service reliable. Your positive feedback is greatly appreciated.
- MYMC Team
Subscription Reminder always come…
Subscription Reminder always come through and food is fantastic
August 26, 2024
Reply from My Muscle Chef
Hi Frank, Thank you for the 5-star review! We’re glad to hear that our subscription reminders are helpful and that you’re enjoying our food.
-MYMC Team
Great food
Great food , easily delivered and affordable . Mind you l purchased on the special
August 1, 2024
Unprompted review
Reply from My Muscle Chef
Hi Brett, Thank you for the positive feedback! We’re thrilled to hear that you find our food great, delivery easy, and affordable, especially with the special offer.
If you have any more feedback or need assistance, feel free to reach out. We appreciate your support!
- MYMC Team
It's disappointing
It's disappointing. It was okay when I ordered it for the first time, but after that, I could not even finish half the meal. It was too salty, taste awful.
August 15, 2024
Unprompted review
Reply from My Muscle Chef
Hi Nassim, Thank you for your feedback. I’m sorry to hear that your recent experience didn’t meet your expectations. We strive to maintain high standards for flavor and seasoning, so your comments about the saltiness and taste are concerning.
Please reach out to us directly at Team@mymusclechef.com so we can address your concerns and work towards a resolution. Your feedback is important to us as we aim to improve our meals and service.
-MYMC Team
BAD DELIVERY + POOR CUSTOMER SERVICE EVER
food was good, delivery service was bad. but the experience with customer service even worse.
im extremely disappointed with the customer service. i reached out for help. initially, they responded, but after some interactions, they completely stopped replying. i was left hanging with no solution and no follow-up. this experience has left a bad impression since i just tried ordering from muscle chef.
it was the delivery guy fault, but the customer service just said because it's delivered to the right address they wont give any compensation. i mean who going to send to the wrong address for 1 week food?
doesnt make any sense.
for the first package it was open and i dont mind.
second one missing.
great job, might cancel the subscription.
August 7, 2024
Unprompted review
Reply from My Muscle Chef
Hi Shem,
Thank you for sharing your feedback. I’m genuinely sorry for the issues you’ve faced with our service.
We did deliver your meals as scheduled, but the driver was unable to access the mail room and left the package at the front door. We sent texts before and after the delivery to keep you informed. I understand how this, combined with your experience with our customer care, has been frustrating.
I’m particularly sorry that our customer care team fell short of your expectations. This is not the standard we strive for, and I’ll make sure your feedback is used to improve our service.
Thank you for your patience and understanding.
Best regards,
The MYMC Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.