While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the staff for their excellent work, highlighting their professionalism, efficiency, and helpfulness in resolving issues. Many people appreciate the quick and thorough approach of the technicians, who are often described as knowledgeable and communicative, explaining problems and solutions clearly. However, some people were dissatisfied with the company's service and customer service, citing difficulties in reaching real people for support and slow response times. A number of customers also mentioned concerns regarding pricing, specifically unexpected fees and charges, and some felt that repair costs were not always properly allocated or justified.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising individual technicians like Chris,... See more

Service

People report ambiguous experiences with service. While some customers praise the professionalism,... See more

Customer service

Reviewers mention ambiguous feedback about customer service. While some customers praise the professionalism,... See more

Price

Customers consistently note negative experiences with price, reporting numerous unexpected and excessive... See more

Response time

Consumers find response times to be ambiguous, with experiences varying greatly. Some reviewers praise the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Johnny Jones the maintenance technician does a great job, we really appreciate his hard work. He is always quick to figure out the issue and does a great job every time. Great customer service from J... See more

Rated 5 out of 5 stars

Jonathan is an excellent technician. He has a wonderful disposition and a keen eye for details. He solved our issue quickly and skillfully. The weather stripping on our front door and garage door was... See more

Rated 5 out of 5 stars

We had an issue with our garbage disposal, and Brian was fantastic from start to finish. He called ahead to let us know he was on the way, which we really appreciated. Once he arrived, he quickly diag... See more

Rated 5 out of 5 stars

Rebecca was very professional and respectful throughout the inspection. She explained her findings and advised me on how to address minor concerns. I like that she's personable and does not see this a... See more


Company details

  1. Property Management Company

Written by the company

We bring together world-class technology and local expertise to make it simple and convenient for investors to find, finance, insure, lease, manage, and sell single-family rental properties, and for residents to find great homes to rent in more than 25 markets across the country. If you require immediate support, please don't hesitate to contact us at reviewmynd@mynd.co, and our Experience Team will reach out to you.


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 57% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Pay attention to all the 1 star reviews!

This company loves to cut corners and leave residents at risks for injuries in their rental homes. The flooring is completely coming up in my rental home in every single room and it has been a fall hazard. They sent 2 different companies to do an estimate for repairs and both companies reported the entire flooring needed to be replaced in the whole home. In SLUM LORD fashion, MYND PROPERTY MANAGEMENT found a company that agreed to just come glue the flooring down. This is the SOLE REASON I will not renew my lease and will never rent from this company ever again and don't let me get started on their shady billing practices. They charge you every month for pest control, but when you call to get services, the particular pest you have an issue with, is NEVER a covered pest. I thankfully don't have roaches and it seems like that is the only covered pest.

Update: no one from senior maintenance management has ever called me or worked on my issue. The problem is still the same and it’s now 2/10/2026.

Update 3/6/2026 The flooring is still not fixed. Now I have received a notice of non renewal of my lease and I have to come up with money to move after I have been living in unsafe conditions for months so the below response from this company is not factual at all. They collected rent from me for months while leading me to believe the flooring would be repaired this entire time.

January 18, 2026
Unprompted review
Mynd Management logo

Reply from Mynd Management

Hi Tina,

Thank you very much for your thorough review. We have escalated your concerns to our senior maintenance team to ensure they have visibility to your concerns and can follow this to completion.

Mynd Experience Team

Rated 5 out of 5 stars

The technician Ahmed Mohamed sent out…

The technician Ahmed Mohamed sent out for our electrical issue was great! He was very through, explained the issue so we could understand it, and fixed tje problem. He is very skilled and had great customer service.

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

John is one of a kind!

John was amazing, very friendly and helpful. This wasn’t the first occasion he’s helped us on, and every time he comes he’s very knowledgeable and trustworthy. Definitely an employee that goes above and beyond. Thank you, John!

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

Jason was amazing tech

Jason was amazing tech, Was in and out super fast. Got the job done in one visit. Was super sweet and friendly when explaining his overview. Great Job.

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

Solid

AI feature took some time to open the ticket. But the team skipped troubleshooting the issue and immediately got a maintenance crew scheduled to get the issue fixed.

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

Weather Stripping Replacement

Jonathan is an excellent technician. He has a wonderful disposition and a keen eye for details. He solved our issue quickly and skillfully. The weather stripping on our front door and garage door was lackluster and let in a lot of outside air/chill/heat. He expertly spoke about the door issues and advised future steps to take as well.

January 13, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look