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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the staff for their excellent work, highlighting their professionalism, efficiency, and helpfulness in resolving issues. Many people appreciate the quick and thorough approach of the technicians, who are often described as knowledgeable and communicative, explaining problems and solutions clearly. However, some people were dissatisfied with the company's service and customer service, citing difficulties in reaching real people for support and slow response times. A number of customers also mentioned concerns regarding pricing, specifically unexpected fees and charges, and some felt that repair costs were not always properly allocated or justified.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising individual technicians like Chris,... See more

Service

People report ambiguous experiences with service. While some customers praise the professionalism,... See more

Customer service

Reviewers mention ambiguous feedback about customer service. While some customers praise the professionalism,... See more

Price

Customers consistently note negative experiences with price, reporting numerous unexpected and excessive... See more

Response time

Consumers find response times to be ambiguous, with experiences varying greatly. Some reviewers praise the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Johnny Jones the maintenance technician does a great job, we really appreciate his hard work. He is always quick to figure out the issue and does a great job every time. Great customer service from J... See more

Rated 5 out of 5 stars

Jonathan is an excellent technician. He has a wonderful disposition and a keen eye for details. He solved our issue quickly and skillfully. The weather stripping on our front door and garage door was... See more

Rated 5 out of 5 stars

We had an issue with our garbage disposal, and Brian was fantastic from start to finish. He called ahead to let us know he was on the way, which we really appreciated. Once he arrived, he quickly diag... See more

Rated 5 out of 5 stars

Rebecca was very professional and respectful throughout the inspection. She explained her findings and advised me on how to address minor concerns. I like that she's personable and does not see this a... See more


Company details

  1. Property Management Company

Written by the company

We bring together world-class technology and local expertise to make it simple and convenient for investors to find, finance, insure, lease, manage, and sell single-family rental properties, and for residents to find great homes to rent in more than 25 markets across the country. If you require immediate support, please don't hesitate to contact us at reviewmynd@mynd.co, and our Experience Team will reach out to you.


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 57% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Jonathan

The person who inputted the new smoke detectors arrived earlier than expected, worked efficiently and was friendly.

January 12, 2026
Unprompted review
Rated 1 out of 5 stars

Negative Star Review Available?

Is there a negative star on the reviews? If you ever plan to rent and the property management is Mynd, you must RUN! They never respond to your claims, if they do they will send the WORST VENDORS and when all is done, they will keep your deposit money claiming false damages and repairs.

December 14, 2025
Unprompted review
Mynd Management logo

Reply from Mynd Management

Hi Jaime,

Thank you for taking the time to share your feedback. We take all concerns seriously and follow established procedures when reviewing move-out related questions.

We previously reached out with information and an invitation to discuss further; however, we have not received a response. For privacy reasons, we’re unable to address individual matters publicly, and we encourage you to contact our office directly so we can assist.

Mynd Experience Team

Rated 5 out of 5 stars

Thomas (John) has been to my location…

Thomas (John) has been to my location for several different repairs. He never cancels, he is always on time. He explains what the issue is and what he is doing to repair the issue. He is certainly an asset to MYND.
Rob
Osprey Way

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

Rafael is always great at communicating…

Rafael is always great at communicating and getting the job done whenever he is here and if he can’t do it then he makes sure we get referred to someone who can. He is one of the only good things about this company because there are very little things that are good about this company and it’s employees

January 8, 2026
Unprompted review
Rated 5 out of 5 stars

Jasyline Nealy The inspector was very…

Jasyline Nealy The inspector was very friendly and professional. She was very nice, respectful, and made the whole inspection process easy and stress-free. She explained everything clearly and did her job efficiently. Overall, a great experience. Highly recommend.

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

Easy Home Inspection

Jazz was very kind and made the inspection very easy. She came in, explained all the steps needed and performed the inspection in a very quick and professional matter. Jazz also took personal interest in making sure all issues with the home were documented so they could easily be resolved.

January 7, 2026
Unprompted review
Rated 1 out of 5 stars

*sigh*

*sigh*
I'm so fed up with this company after the 3 years we just spent dealing with them. I'm frustrated and exhausted. I really hope my review can help someone from having to deal with them in the future. There is no communication amongst their team. One person will tell us one thing and then a different person will tell us another. We have been lied to, ignored, overcharged. We have had to wait up to a month at times for maintenance. We've been harassed by the school district and had cops come to our door asking for proof of residency due to homeowners continuing to use our address and insisting they still live there. I could go on and on and on about the absurdity that we've had to deal with. I'm so relieved to finally be done with them because it has truly been a nightmare. PLEASE save yourself the time, the money, the horrendous headache and do not ever lease a house that is managed by this company.

January 4, 2026
Unprompted review
Mynd Management logo

Reply from Mynd Management

Hi Zoey,

Thank you for taking the time to share your feedback. We recognize the importance of clear communication and consistent service, and we appreciate you highlighting areas where expectations were not met.

Feedback like this is reviewed internally and shared with our team as part of our ongoing efforts to evaluate our processes, identify opportunities for improvement, and enhance the overall experience moving forward.

We wish you the best in the future!
Mynd Experience Team

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