MyNextBike Reviews 

Excellent communication

Update to review: payment received following an out of hours call from director Matt, he sorted straight away thanks Matt. Outside of this blip it’s a good service. I sold my husbands bike on here (he passed away recently) bike was collected in the 20th April, payment was promised for the 21st May, no sign of it! I’ve chased on 23rd and heard nothing. Starting to panic now!
Help desk ticket. 1568956290+68cmdl

Sold my e-bike on my next bike was told it would take 30 days for payment before I sold it
And received the moneys today many thanks for your help

Just taken delivery of a bike purchased off this site. Paid for it on Wednesday, received it two days later. Really effective communications from the company. Many thanks, a fantastic experience from start to finish.

Just to update my review, I received a call first thing this morning from My Next Bike and my money was paid within 10 minutes. I am advised that the IoW issue is now resolved and I trust that they have now learnt from this and other feedback and have upped their game.

I appreciate the quick response and should I use them again I would expect to see a real improvement in their customer service as the fundamentals of the business are sound.

Adding my very poor experience to the long list of disappointed customers! Still waiting for my money over a month since the buyer collected the bike. Before that I had several failed sales one of which was because they seemed in capable of shipping to the Isle of White which, last time I checked, was in the UK. Communication is abysmal and whilst some replies seem plausible there is no action following up.

It was a great experience and the response from the team is amazing.

After returning a bike - not as described- it took a while to receive a full refund. It turned out to be that the seller was away for 3 weeks and return delivery delayed. This was not the fault of the company but I was unaware of this as I suspect the company was too. Very prompt communication from very nice staff!

Like most sellers, I was concerned about putting my £7000 bike for sale on a website I had not used before. The sale to the buyer, collection, delivery etc all went perfectly. After my 30day wait for funds (regulated by the payment company) my funds didn't appear (expected on a Thursday). I read some of the other reviews and my stomach sank. I contacted My Next Bike and wrote a 1 star review here after 24hrs. However, in fairness to Matthew, he personally contacted me Monday morning to explain and sort out the payment issue. Within five minutes, my money had been paid. Mistakes happen in business, so I always judge a company on how they respond after these. Matthew was as good as his word and dealt with the issue. Hence the deserved new review.

I purchased a bike and booked the service as well. few issues found on service with bike but mynextbike made sure issues sorted out on the service. I have been looked after by my next bike and the service team. I would highly recommend them.

From start to finish the layout assistance and prompts helped me to create the advert in as clear and detailed way.

The website is good and trust worthy, there are some kinks like when I went to choose the date for collection it only let me pick a date within a weeks period but I actually needed to pick a date further away. Customer support is good as well. The payment takes long to arrive after you sell a bike which is annoying but they have their reasons.

Receiving my monies

Initially, I had problems getting the money owed. However, once the company became aware of the problem they have worked hard to rectify the issue and within 2 working days it has been sorted. I liked all other aspects of the process, especially the concerns about transportation which would encourage me to use this company again.

Really happy with my purchase. And also the great help and support from the MNB team. Really, very helpful and fast responses.

The Mycle folding e bike from my next bike arrived reasonably quickly and in visibly good condition. On unfolding the bike I found the brakes did not work.
I made a few adjustments and although I could get working the mechanical caliper mechanism would over rotate and disengage the pad leaving no back brake at any point in time! With no trust in the absolutely garbage mechanical disc brakes Mycle have on their bike I’ve swapped the brakes for a cheap pair of shimano hydraulic brakes. Buyer beware I suppose and on a positive you can return the bike if you wish! My next bike only seems to have option for return. It would be good if there was an option to raise a complaint when you don’t want the hassle of returning and can fix the item yourself so as to negotiate some sort of agreement with the seller when the seller would obviously have sold the item knowing of faults!

I really liked the fact the bike I was struggling with to sell, it got sold within days after I advertised. Communication was nice, efficient and smooth during the whole process, as well as collection. Staff were flexible and supportive at all times responding my questions.

It took more time than expected processing the payments and also I didn't get my full payment at first, having to get in touch again but issue got sorted within hours.

Last thing I wasn't expected was the revalue of the components of the bike, if I would've know better I had probably taken the bike and fix it myself, so I got a bit disappointed as the actual price which it was already low went down another 50% which I ended up accepting due to avoid more hassle.

Overall, was a great experience but with will prepare and advise better next time.

Thanks very much

I had my bike on sale for 2 days and they had it sold. from the sale and the courier collecting it and delivering to delivering it to the buyer was exceptionally 5 Star 100%.

I would recommend MyNextBike to everyone out there that’s either buying or selling your bikes!!! You are in safe hands with these guy!!!

Had some very minor delays with payout but they ended up going above and beyond to sort the issue so very happy with the outcome.

I sold my bike through MyNextBike and found the platform clear, professional, and easy to use. The front-end experience was strong, and the collection and delivery process worked well.

There was a delay in the final payment process, which caused some concern at the time. However, once I raised the issue, Matt contacted me directly, clearly explained the position, and resolved the matter professionally.

Overall, I think MyNextBike has a strong proposition and offers a useful service for people selling good-quality bikes. I hope they continue to develop the communication process for sellers, especially around payment timelines.

Based on my overall experience and the way the issue was resolved, I am happy to leave a positive review and wish the business well.

I hadn’t heard of this amazing service until I tried a Google search and I have to say it was a fantastic experience. Customer service second to none and speed of co ordination was exemplary.
Can’t speak highly enough of Harry who helped me through the process and made it smooth sailing and worry free. Already recommending to friends and would 100% recommend to anyone wanting to sell a bike or buy a new one.
Thank you so much my next bike for an excellent business concept that took the worry out of online selling.

MyNextBike is simply amazing, in every way, I would give them 10 stars if that was an option. Their product plugs a real gap in the market and is the only place where you can legitimately sell e-bikes in the UK, with a peace of mind. The user experience could not be smoother, and their customer service is simply outstanding. The support team are great, very knowledge and quick to respond, with Harry being an absolute STAR. He could not have been any more helpful and went the extra mile with every single query I had (literally) and made the whole selling experience really easy and enjoyable. MyNextBike has clearly been created by individuals who are not only passionate about bikes, but also understand what really matters when it comes to matching sellers and buyers successfully online. Their website is simple and super easy to use, with all the essentials and no unnecessarily frills. There were two features in particular that stood out for me, as a seller: (1) you can have multiple offers on the go until a sale is confirmed and (2) you are notified if potential buyers have added the bike you are selling to their wish list so that you can make an offer to them, increasing the chances and the speed of finding a new home/owner for your bike. I sold my bike within days of listing. I also liked the fact that I could upload a large number of photos, with no size limitations, which removed the stress of having to choose which photos to add – and also gave full transparency to interested buyers about the condition of the bike. Additionally, they offer equally fair protection to both buyers and sellers and remain involved throughout the entire selling/buying process which was a bonus. I was expecting to find a 'but' somewhere, but there was none. I could not recommend MyNextBike more highly – if you are looking to sell or buy a pre-loved bike, this is THE place, with no competition. I wish there were similar websites for other products! Congrats to the entire team and thank you again for the amazing support from the team.