MyNextBike Reviews 

Sold 2 bikes - one on 19 Feb the second on 24 Feb just received our monies today 21 April!!
The selling process is excellent cannot fault it So easy to set upon the web it is just the chasing up we had to do to receive our monies it caused us a lot of anxiety a third party is involved in the payment side and this is what we got told held things up the Director and Harry apologised for the delay numerous times but we were on edge about when we were going to receive our monies
The site is let down by this and as in previous selling reviews their answer is it is in the process of changing All the buyers reviews are fantastic ones probably due to the great bikes that are sold on there Our two although a few years old were in mint condition
Would I sell through them again - probably not until they get the payment of monies due to the customer sorted it should have taken no more than 30 days for 1st bike and no
More than 14 days for 2nd bike according to the website but it was way way over this
They broke their contract with us and when we mentioned taking the matter further it was then things speeded up and we received our monies
Good luck My Next Bike for your future success and please sort the payments to the seller out only then will you be the number 1!!

Quick and very helpful responses by customer support and personalised solution suggested that goes beyond usual customer service.

I sold my bike through my next bike fast pick up and nice and easy
Good communication
Payment took a bit longer than described
But emailed in got a reply from there director Matt and a 20% discount on fees and payment was made swiftly I would definitely use them again

Not used this site before. Has my bike on the ’usual' second hand platform - it wasn't selling. Tried Mynextbike - it sold in days for almost the full asking price. Collection was so quick and so easy - just had to take of the pedals....that's it. Had a query about the payment and Harry emailed me all the info, he was quick, knew his stuff and was very helpful. Overall, a really excellent service and the next time I sell a bike, it'll be the only site I use. Highly recommended.

Had excellent dialogue with Harry, one of their representative advising on the best wording and price to sell my bike

A very straightforward website.Easy to load information about a bike I wanted to sell with lots of support from the webteam.
FAQ answered all my queries.
In the end I sold my bike to a friend and withdrew my bike at no cost. I would highly recommend this site based on my experience.

The whole process, from listing to selling, was seamless. I was very surprised to sell the bike in 1 day. When I had additional questions, the customer service from Harry and Matt was excellent.

Considering the risks and complications involved in selling bikes, MNB gives you peace of mind through well-thought-out protections.

Payment was received in accordance with their terms and conditions for a first-time seller. I would not hesitate to recommend this company again.

It's a great scheme and really takes the worry about buying second hand. The system works really well and the courier service ensures that the bike arrives safely but importantly you don't have to re-assemble which would have been impossible for me. Just removed one star as the communication could have been a bit better at the later stage but overall, excellent.

Advertising and selling my bike on the platform worked satisfactorily. Once sold, I then opted to have the bike collected and this arrangement also worked well.
The company went slightly beyond their “normal” payment period however this is probably be due to the Easter period.
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Matt (the Co director) resolved the payment promptly and then followed this up with a courtesy call where he apologised for the minor delay and explained some of the improvements they’ve put in place recently to address this.

I would have no hesitation in using Mynextbike again to buy or sell a bike.

The response is very quick

Great for looking for bikes but i find it highly unlikely that they serviced my bike like what I payed for as there was no mention of the brakes needing a bleed and the front brake pads replaced I didn't even want them to fix it only tell me so I could have the stuff ready to do it myself and the chain need to be oiled and cleaned im very disappointed and will not be using them again

Update they reached out to me and refunded me for the service and shipping great customer service would use again and it's not them what do the service it's another company

Excellent throughout.

I recently sold 2 bicycles on MyNextBike. With these sales they used 2 different couriers. I found the first courier's booking system overly complex and poor. They appeared at my house without an agreed booking and when I complained to their manager he was rude. Their second courier was an improvement with polite employees. However both couriers used vans without a decent racking system but they did protect the bikes with blankets. Neither would issue a receipt for my bicycles. MyNextBike's payment system was very slow and with both sales I had to chase payment. They also change their payment system but it did not speed up payment. That said they always responded quickly by e mail and payment was made. Overall a slightly worrying, dis-jointed process which needs system improvement.

Excellent service from mynextbike,got a great bike at a cracking price,small problem with courier who broke down hence my bike was later coming,not a problem though wasnt couriers fault,these things happen! Recommend this company to get you a bike.

This company is great, they sold my bike with no problems along the way, Matt & Harry were amazing very responsive and always at hand to answer any queries.They managed to sell my bike for more than I was expecting which was fantastic.
Would definitely recommend this company.

Mark Horne.

I recently purchased a second-hand bike from mynextbike, and I couldn’t be happier. From start to finish, the communication was second to none. They showed an immense amount of customer care, ensuring I was comfortable with the purchase and answering every question I had. It’s rare to find this level of professionalism in the used market. I cannot speak highly enough of these guys, if you’re looking for a bike, look no further. Thank you guys! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Great communication, speedy responses. Bike as described, spot on

Fast transaction and delivery.

A great service making it easy and safe to purchase a second hand bike.

Quick and easy service. Staff were great with questions and queries.