MyNextMattress.co.uk Reviews 

5,940
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 406 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and comfort of the mattresses, noting how well they meet their needs. Many highlight the exceptional delivery service, describing teams as friendly, efficient, and helpful, often assisting with installation. The ordering process is frequently straightforward, and overall service is excellent, with prompt communication. However, some customers noted delivery issues, including missing items, unexpected cancellations, or teams refusing expected installation/removal. Occasional reports also mentioned inadequate product packaging or mislabeled sizes upon arrival.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently praising the promptness and efficiency of... See more

Product

People report positive experiences with product, particularly highlighting the comfort and support of... See more

Staff

Reviewers highlight positive aspects of staff, particularly praising the delivery teams for their politeness,... See more

Service

Customers consistently note positive experiences with service, often highlighting its efficiency,... See more

Order

Customers had positive experiences with order, finding the process straightforward, easy, and quick, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hypnos Ortho Select Mattress, superking. Greatest service experience I had for last 10 years. Just quick and easy, very professional! That type of service we are all looking for, especially when spen... See more

Rated 5 out of 5 stars

I have waited 2 months to post this review, as seems pointless to offer thoughts when you haven't sampled the product? fantastic!!!! Service and comms from the company was excellent. some wait f... See more

Rated 5 out of 5 stars

Excellent service . We ordered the Hypnos elite pillow top in medium and after only one night sleeping we realised it is way too soft for us . We exchanged for the Hypnos legacy origins 5 in the mediu... See more

Rated 5 out of 5 stars

Easy to use website. Really helpful customer service. Fast and efficient. Easy to choose a delivery date which suited, and good contact for delivery date/times (delivery was also free). Shout out to t... See more



Company details

  1. Mattress Store
  2. Bed Shop
  3. Bedding Store
  4. Bedroom Furniture Store

About MyNextMattress.co.uk

Written by the company

Online since 2005, we’ve built years of experience in the bedding industry and, trusted by thousands of customers across the country, have earned a reputation as one of the UK's most reliable online mattress retailers.

We offer expert guidance, exceptional quality, and outstanding value, with a carefully selected range that includes memory foam, pocket-sprung, orthopaedic, and hybrid mattresses, as well as divan beds, bed frames, and bedroom essentials.

Buying mattresses and beds at MyNextMattress is safe, convenient, and hassle-free. We provide:

Secure Online Shopping
We use secure SSL payment systems and trusted gateways, ensuring your personal details are protected every step of the way.

Customer Service by Trusted Experts
Our team of mattress specialists is on hand to guide you to the right choice. Contact us online or by phone on 0116 274 75 45.

Leading Brands at Best Prices
We are official partners and retailers of top mattress and bed brands, including Hypnos, Vispring, Sealy, and more. This ensures you receive premium sleep solutions at competitive prices, complete with official manufacturer warranties. Looking for award-winning mattresses? You’ll find them at MyNextMattress.

Fast & Reliable Delivery
We offer next-day UK delivery on selected products, with flexible options including weekend and free two-person service. Your mattress will be delivered to the room of your choice, unpacked, and tracked online for convenience.

Sleep Trial
Enjoy a risk-free sleep trial on all our mattresses and beds. If you’re not completely satisfied, you can swap your mattress for any other mattress on our website.

Price Match Guarantee
We promise the best prices on all our products. If you find the same item cheaper elsewhere, we’ll match the price so you never overpay.


View Our Mattress Range
View Our Top Brands
View Our Hypnos Mattress Range
View Our Vispring Mattress Range
Sleep Trial Information

MyNextMattress.co.uk

Written by the company

Our Price Promise!

We'll always be the best price.

In the unlikely event that you find a price better than ours, worry not - we will beat it!

If you find a price better than ours, we will beat it by £5. This promise extends from pre-ordering right up to signing for your delivery!

We spend a great deal of time and effort watching our competitors prices and pride ourselves on being the most competitive online.

Therefore, if you don’t have the time to hunt around for the best price, order with us and we will honour our price match promise until you have taken delivery of your new bed or mattress. This leaves you safe in the knowledge that you will take delivery as fast as possible, for the lowest price possible!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(5,940)

398 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

very easy to deal with

very easy to deal with, they honoured their price match policy without quibble after a link was provided from a competitor, they kept me fully updated with the delivery, of my British manufactured, king sized mattress, great value for just under £400.00 in February 2026

February 17, 2026
Unprompted review
Rated 2 out of 5 stars

Disappointed with the experience of buying with MyMatress

I liked the experience of buying with MyMatress and thought the price and service was good but very disappointed that they declined the Quidco cashback despite me meticulously following the guidelines. Seemed very petty in the grand scheme of things especially as i had spent over £1400 with them.
So the response was a generic there are issues with cash back sites and they have neither investigated or contacted me at all about this, poor customer service

January 27, 2026
Unprompted review
MyNextMattress.co.uk logo

Reply from MyNextMattress.co.uk

Craig,
We're looking into this, but it appears some cash back schemes are advertising our website without permission.
MNM

Rated 5 out of 5 stars

Mattress Order

Easy to order mattress. Arrived on the day I chose with no problems at all. Delivery people phoned beforehand and arrived when they said. They were polite and brought old mattress downstairs and took new one up.

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service , super quick delivery and the guys who delivered did an excellent job , removed and recycled old mattress and put the new one up in our bedroom and unpacked , couldn’t ask for more , would highly recommend this company and products .

February 11, 2026
Unprompted review
Rated 3 out of 5 stars

Good quality, very comfy

Mattress delivered on time however, packaging was damaged. Box was broken and mattress had fallen out, luckily was well wrapped in polythene. Also, only one person delivered mattress which was far too heavy for him and I had to try to help which was not what I expected and very difficult.
The mattress itself is, so far, extremely comfortable and very good quality. Fits on my King size divan base perfectly. Really impressed that it has a 10 year guarantee not like others with only a few years. Price was very good considering the quality. Would definetly reccomend. Just need to ensure it is a two person delivery

January 30, 2026
MyNextMattress.co.uk logo

Reply from MyNextMattress.co.uk

We're sorry to learn about this, Trina.
We have asked the couriers for information, especially as to why only 1 person was delivering to you.
MNM

Rated 4 out of 5 stars

MNM - good company accept for minor incident

MNM who supplied my new bed kept me informed of the progress of my order and when it would be delivered. On the day of the arranged delivery my old bed was removed and new bed installed very efficiently. However the supplied mattress cover and case was left for me to fit. On opening the mattress case its contents were wet and caused a stain on the new mattress. An unfortunate accident

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Experience

Easy to use website. Really helpful customer service. Fast and efficient. Easy to choose a delivery date which suited, and good contact for delivery date/times (delivery was also free). Shout out to the delivery guys too, who were fab. Also the price was so much cheaper than elsewhere. Would recommend to anyone.

January 29, 2026
Rated 3 out of 5 stars

Carry it up ourselves?

I thought the delivery team were supposed to carry the mattress to your bedroom?

February 5, 2026
Unprompted review
MyNextMattress.co.uk logo

Reply from MyNextMattress.co.uk

They absolutely are, William!
We're sorry to learn that this was not done. We will contact the couriers now for an explanation.
MNM

Rated 5 out of 5 stars

Excellent Service

The delivery guys were brilliant and handled everything with care. The quality of the bed was exactly as I had hoped and expected and the mattress, well Hypnos, nothing more to say. All of the delivery was very well packaged so even though the weather was foul, everything was in perfect condition. Very happy.

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

An excellent company to deal with

An excellent company to deal with. Mattress arrived a day after ordering it ( other companies had up to 6 week wait) An issue we had with our invoice was swiftly dealt with ( it was our mistake) by a very courteous lady.Would recommend MyNextMattress anytime.

January 29, 2026

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