MyNextMattress.co.uk Reviews 

5,939
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 406 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and comfort of the mattresses, noting how well they meet their needs. Many highlight the exceptional delivery service, describing teams as friendly, efficient, and helpful, often assisting with installation. The ordering process is frequently straightforward, and overall service is excellent, with prompt communication. However, some customers noted delivery issues, including missing items, unexpected cancellations, or teams refusing expected installation/removal. Occasional reports also mentioned inadequate product packaging or mislabeled sizes upon arrival.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently praising the promptness and efficiency of... See more

Product

People report positive experiences with product, particularly highlighting the comfort and support of... See more

Staff

Reviewers highlight positive aspects of staff, particularly praising the delivery teams for their politeness,... See more

Service

Customers consistently note positive experiences with service, often highlighting its efficiency,... See more

Order

Customers had positive experiences with order, finding the process straightforward, easy, and quick, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hypnos Ortho Select Mattress, superking. Greatest service experience I had for last 10 years. Just quick and easy, very professional! That type of service we are all looking for, especially when spen... See more

Rated 5 out of 5 stars

I have waited 2 months to post this review, as seems pointless to offer thoughts when you haven't sampled the product? fantastic!!!! Service and comms from the company was excellent. some wait f... See more

Rated 5 out of 5 stars

Excellent service . We ordered the Hypnos elite pillow top in medium and after only one night sleeping we realised it is way too soft for us . We exchanged for the Hypnos legacy origins 5 in the mediu... See more

Rated 5 out of 5 stars

Easy to use website. Really helpful customer service. Fast and efficient. Easy to choose a delivery date which suited, and good contact for delivery date/times (delivery was also free). Shout out to t... See more



Company details

  1. Mattress Store
  2. Bed Shop
  3. Bedding Store
  4. Bedroom Furniture Store

About MyNextMattress.co.uk

Written by the company

Online since 2005, we’ve built years of experience in the bedding industry and, trusted by thousands of customers across the country, have earned a reputation as one of the UK's most reliable online mattress retailers.

We offer expert guidance, exceptional quality, and outstanding value, with a carefully selected range that includes memory foam, pocket-sprung, orthopaedic, and hybrid mattresses, as well as divan beds, bed frames, and bedroom essentials.

Buying mattresses and beds at MyNextMattress is safe, convenient, and hassle-free. We provide:

Secure Online Shopping
We use secure SSL payment systems and trusted gateways, ensuring your personal details are protected every step of the way.

Customer Service by Trusted Experts
Our team of mattress specialists is on hand to guide you to the right choice. Contact us online or by phone on 0116 274 75 45.

Leading Brands at Best Prices
We are official partners and retailers of top mattress and bed brands, including Hypnos, Vispring, Sealy, and more. This ensures you receive premium sleep solutions at competitive prices, complete with official manufacturer warranties. Looking for award-winning mattresses? You’ll find them at MyNextMattress.

Fast & Reliable Delivery
We offer next-day UK delivery on selected products, with flexible options including weekend and free two-person service. Your mattress will be delivered to the room of your choice, unpacked, and tracked online for convenience.

Sleep Trial
Enjoy a risk-free sleep trial on all our mattresses and beds. If you’re not completely satisfied, you can swap your mattress for any other mattress on our website.

Price Match Guarantee
We promise the best prices on all our products. If you find the same item cheaper elsewhere, we’ll match the price so you never overpay.


View Our Mattress Range
View Our Top Brands
View Our Hypnos Mattress Range
View Our Vispring Mattress Range
Sleep Trial Information

MyNextMattress.co.uk

Written by the company

Our Price Promise!

We'll always be the best price.

In the unlikely event that you find a price better than ours, worry not - we will beat it!

If you find a price better than ours, we will beat it by £5. This promise extends from pre-ordering right up to signing for your delivery!

We spend a great deal of time and effort watching our competitors prices and pride ourselves on being the most competitive online.

Therefore, if you don’t have the time to hunt around for the best price, order with us and we will honour our price match promise until you have taken delivery of your new bed or mattress. This leaves you safe in the knowledge that you will take delivery as fast as possible, for the lowest price possible!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(5,939)

396 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The best price when we looked for our…

The best price when we looked for our Simba mattress. Plus free pillows, albeit basic ones, still free. Delivered on days of our choice with option to pay more for specific delivery time or weekend. Called before arrival, lots of text alerts too. Thank you.

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

A good quality product

A good quality product, delivered on the date requested (ahead of scheduled time).
Regular updates provided.
Helpful delivery crew

March 18, 2026
Rated 2 out of 5 stars

I’m quite disappointed with the delivery experience for my order

The original delivery was scheduled for Saturday 7th of March, however the courier arrived with only two pillows and a cover, the mattress itself was missing, which was quite surprising for a king-size item.
What made the situation more frustrating was the lack of communication. I was told multiple times that someone would come back to me within 48 hours, but this never happened. Each time, I had to chase updates myself by phone or via chat support, rather than being contacted proactively.
Even now, it has been a week since I have been waiting for a further response, and once again no one has come back to me, which is unfortunately consistent with the communication throughout this experience.
Because of this, I was left without clear information for several days and had to rearrange my schedule and remain at home waiting for updates, instead of being able to go into the office as planned. My old mattress collection had already been arranged, so this also created unnecessary stress about potentially being left without a bed.
The mattress has now been delivered, which I appreciate, but the overall experience was far from smooth and the communication throughout was not at the level I would have expected.
I hope the company can take this feedback on board and improve both delivery coordination and customer communication going forward.

March 6, 2026
Unprompted review
MyNextMattress.co.uk logo

Reply from MyNextMattress.co.uk

We're sorry about this, Alex.
The delivery process was a mess, and we're sorry for the inconvenience caused. We're still waiting for the courier's report as to what happened, but we can assure you did everything we could but we had no information to give you whilst the couriers were locating the missing mattress. We do accept that the communication should have been better.
MNM

Rated 4 out of 5 stars

This is the second mattress I’ve had

This is the second mattress I’ve had. They were both Sealy mattresses We have found this mattress very comfortable, but after two weeks, we can already see the impression in the mattress. I am giving it time The company Is very good to deal with kept me informed and delivered on the day. Thank you M Knight

March 2, 2026
Rated 4 out of 5 stars

The delivery was very smooth

The delivery was very smooth, although we did not get the promised telephone call 30 minutes in advance of the van arriving.
Have turned the bed once since delivery almost two weeks ago. The bed is firmer than expected, so hoping that 4 to 6 weeks use will help to soften it so that we don’t have to use a mattress topper on our new mattress.

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

Superb service and superb Hypnos…

Superb service and superb Hypnos mattress ... this is our 3rd from there and cannot fault any part of their service or products. Andy and his team are very on the ball and knowledgeable and give an impeccable service all round. So much so that all my friends buy from there now too!

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Best value for money

Best value for money. Great communication regarding delivery and arrived within 48 hours from order being placed. A very comfortable mattress.

March 3, 2026

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