Oplo Reviews 

179
TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

Stay far away. Offered to help during difficult period by reducing my loan payment only to default it at exactly 3 months after with no prior notice. Changed their name a few times too probably for ta... See more

Rated 1 out of 5 stars

Had nothing but issue after issue with this vile company. The interest rates are so high that despite paying hundreds of pounds every month the balance never reduces. If you miss one payment they cont... See more

Company replied

Rated 1 out of 5 stars

Useless… approve you then decline you the next day. Excuse was affordability but I was looking to consolidate to save money? Make sense? No! I afford £300 a month more currently. I can afford your rep... See more

Company replied

Rated 1 out of 5 stars

What sort of lenders ask you such personal questions? The lady said it’d take her 20mins to finish a pre-approved application. After 40mins long run of some very personal question I was told it wasn’t... See more

Company details

  1. Financial Institution

Written by the company

A friendly UK lender, established in 2004 with a range of loan products. Products range from Personal Loans, Home Loans & Car Finance.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

179 reviews

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1.6

All reviews

(179)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Debt free

All my debt has gone and iv got rid of credit cards thanks to these very helpfull guys, I am now stress free and happier I can sleep soundly.

October 27, 2020
Rated 5 out of 5 stars

The personal loan was approved when I…

The personal loan was approved when I needed it most.
This has helped me to clear my outstanding credit card balances which was consuming my earnings.
My natwest personal bank failed me when I needed them but Oplo came to the rescue.
Thanks very much.

October 23, 2020
Rated 1 out of 5 stars

1* is very generous

1* is very generous. A leech of a company, charging interest at a fixed rate that does not decline with the capital paid off. Charged during furlough, constant harassment by phone, email, text, post... targeting and exploiting the vulnerable at a time when they can really do without it. Avoid at all costs, not at all a responsible lender

August 13, 2020
Unprompted review
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Reply from Oplo

I'm sorry to hear that you had a poor experience with us. If you would like to make a complaint you can find all the details at https://www.myoplo.co.uk/complaints. We can then investigate your case and improve our service to our customers. Regards Oplo (formerly 1st Stop).

Rated 5 out of 5 stars

Big Help

Have to say 1st stop loans are brilliant.....all done on line gave me 3mnth break.... frm £194 a month to £64 a month a massive help....now back up and running and resuming....thank you

August 1, 2020
Unprompted review
Rated 1 out of 5 stars

Had to give one star but I wanted to…

Had to give one star but I wanted to give 1st stop loans 0 stars. I was furloughed and asked for a payment holiday. It took 5 weeks to sort it that should have took one phone call. In the mean time they was calling me to tell me I have missed a payment when I was on payment holiday. Nothing is easy with this company. They bombarded you daily with calls, letters, emails and texts asking if your circumstances have changed and I wasn’t even close to my 3rd months holiday. My company extended my furlough for another month and attempted to extend my payment holiday with 1st stop loans. My company extended my furlough because of childcare issues and they did not need a full team in at this stage. 1st point wanted me to jump through hoops and provide a letter from my daughters school, a letter from my work, bank statements and wage slips. 1st point contacted my employer and me being furloughed another month was confirmed by them but 1st point refuse to extend my holiday payments. I now have missed payments on my credit file. I can’t be the only customer they have treated like this. Terrible company with terrible customer service. God help us if there’s a second pandemic and we have to go through all this again. Don’t use this company and I will never use them again. They are like a dog with a bone and won’t let go. Constantly stalking you.

July 24, 2020
Unprompted review
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Reply from Oplo

I'm sorry to hear that your experience with us was so difficult. If you wish to raise a complaint so we can investigate further, please go to https://www.1ststop.co.uk/complaints/ where you will find a variety of ways to log a complaint. Regards 1st Stop.

Rated 1 out of 5 stars

New management and things has gone down

New CEO in charge and wow you can tell. I ended up calling in over 10 times, after 20 mins the line goes dead.

If you call just before closing time they put the phone down on you.

All I wanted to do was pay settlement figure. Won’t be using this company again.

July 23, 2020
Unprompted review
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Reply from Oplo

Hi Adam, I'm sorry to hear that you have struggled to get in touch with us. If you still need to contact us, the best way is by email as we are experiencing high call volumes. If you have a Personal Loan please contact pl@1ststop.co.uk, for Home Loans homeloans@1ststop.co.uk and for Car Finance hp@1ststop.co.uk. Regards 1st Stop

Rated 1 out of 5 stars

MAKING ME PAY WHEN IM ON FURLOUGH

Shocking company, the women called Isla should be sacked, she is patronising and damn right rude. I told her to ring me at a certain time, guess what she rings me everyday even before I get to work at 8.20am.... I will be contacting the ceo of this company and expressing my concerns.... making me pay my monthly instalments when I can’t pay my mortgage! You should be damn right ashamed of your self!

July 2, 2020
Unprompted review
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Reply from Oplo

Hi Dave, I'm sorry to hear that you have had problems dealing with our service team, if you wish to log a complaint please go to https://www.1ststop.co.uk/complaints/. We can then investigate your experience fully to ensure we can improve for other customers. Thanks for your feedback, regards 1st Stop

Rated 4 out of 5 stars

Don't knock them until you've tried them.

I applied for a personal loan and passed all the criteria, I was approved and the funds were in my bank within days. I found the Customer Service team extremely helpful and although the process was quite lengthy and repetitive I understand that they were checking my details thoroughly. Would definitely recommend them.

April 30, 2020
Unprompted review

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