Got my products at a good cost, Anne was very helpful with amending a problem I had with my order (2 fragrances were unable to be sourced). Other than that an excellent service and they were very help... See more
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Company details
- Perfume Store
- Beauty Product Supplier
- Beauty Supply Store
- Cosmetics and Perfumes Supplier
- Cosmetics Store
Written by the company
Welcome to My Perfume Shop, Australia's highest rated perfume store. We're also the team behind Cost Plus Perfume. Our mission is to offer luxury fragrances from leading brands to Australians, at the most affordable price possible.
Contact info
81-83 Campbell Street, 2010, Surry Hills, Australia
- 1800242635
- help@myperfumeshop.com.au
- myperfumeshop.com.au
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 8% of negative reviews
Typically replies within 2 weeks
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Very disappointing experience
Very disappointing experience. I waited over 4 months for my order to arrive. Once it arrived, it was only one of the 2 items on the order. The other half had been cancelled without so much as an email to let me know. I only knew from the invoice. Their Perfumes are also being sold as a pre order but there is no mention of this on the website. They send an email after you purchase to tell you that you've made a non refundable pre order. I have another order that is 3 months old that im waiting on as well. I will never shop here again based on my experience and I would suggest everyone else steers clear as well. Read the other similar reviews if you have any doubts.
Customer service rep did an amazing job…
Customer service rep did an amazing job updating me on an order that was late. Very friendly and cool
Quick delivery
Quick delivery, very well and securely packaged, great communication and follow up service, love the sample,
Other then at times of war
Other then delayed shipping because of the Iran war and blockage I have not had any issues with them and they were very forthcoming about it.
Found a new scent!
First I purchased a heap of sample perfumes to find a new scent as I hate going into shops to do this and honestly it is such a great idea! I ended up with little travel size perfumes and found 2 new favourite scents out of it! Came back and ordered the larger sizes ❤️
Good reliable discounter
Good reliable discounter of niche, designer and dupe fragrances for Australia
It’s excellent service and sms to keep…
It’s excellent service and sms to keep in you the loop. Highly recommend using this service
Placed order on the 2nd May no issue…
Placed order on the 2nd May no issue received an email confirming order and 1 item was on pre order never seen that on product when ordered but never mind it was due in the day I ordered. It’s now the 9th June and still waiting for delivery every email response is different. One will state that the product has arrived just waiting for warehouse delivery the next is it’s been delayed due to global affairs. Requesting a refund just gets ignored first and last time I ever purchase from this company absolutely appalling service. If no delivery by end of this week the ACCC will be getting a call
Communication
Good Clear communication With the overall shipping of the product.
Getting the perfume I can't get…
Getting the perfume I can't get anywhere else at the moment. Easy to order, well priced.
3 months and still waiting for my…
3 months and still waiting for my order. Possibly THE WORST business I’ve ever dealt with, and they still had the audacity to ask for a review, so Aubrey, here it is.
Your business is dreadful, and your customer service is a joke.
Do NOT buy from here.
Product was deliver very promptly and…
Product was deliver very promptly and smelt amazing! I have reviewed so many compliments. Would definitely order again!!
I gave them one because there is no zero
I gave them one because there is no zero
Thank you Anne
Thank you Anne, for helping me to find my back order. Thanks a lot Gary
So impressed
So impressed, great website, easy to navigate. Lots of perfumes. Quick delivery. Using as my go to place for all my perfumes and for gifts.
Verity of top quality fregrance
Verity of top quality fregrance,
I would like to thank Aubrey whom help me alot and provide great costumer service
Genuine perfumes with best price
Stocking genuine perfumes of almost all the brands. it is easy and convient to shop from one site
Great Customer Care Despite the Delay
Although my order was delayed much longer than expected and I eventually had to cancel it, I would like to thank AUBREY for your excellent customer service. Throughout the process, you were kind, professional, and always willing to help. You handled the situation with care and understanding, and the refund was processed smoothly. Your professionalism and positive attitude made a frustrating situation much easier to deal with. Thank you for your support and assistance.
Delivery was very fast
Delivery was very fast, 2 days in Sydney, and the fragrances smelt great. Highly recommend armaf club de nuit intense men parfum and lattafa khamrah qahwa EDP for winter.
Really great website.
Really great website.
Ordering was easy
Product was superb
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