My Perfume Shop Australia Reviews 

4,162
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,741 reviews, most reviewers were somewhat happy with their experience overall. Customers generally appreciate the competitive pricing and the wide selection of fragrances available, often finding products unavailable elsewhere. Many also praise the detailed product descriptions, which help in making informed purchases, and the authenticity of the perfumes. When orders are fulfilled smoothly, people often report fast delivery and good packaging. However, some customers experienced significant dissatisfaction with order processing and delivery times, with many waiting months for their items. There are also concerns about communication, particularly regarding pre-orders and delays, and some reviewers felt customer service was inadequate or unresponsive. A few people also reported issues with product quality, noting that some fragrances did not smell as expected.

What people talk about most

Product

Clients share ambiguous opinions on product availability and quality. Many customers praise the authenticity,... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing significant frustration over... See more

Delivery service

People report ambiguous experiences with delivery service, with many praising fast delivery times and... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising specific agents... See more

Price

Customers had positive experiences with price, often highlighting the great and reasonable pricing for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Got my products at a good cost, Anne was very helpful with amending a problem I had with my order (2 fragrances were unable to be sourced). Other than that an excellent service and they were very help... See more

Rated 4 out of 5 stars

Overall experience wasn't the best, my order took almost two months to arrive, and with multiple queries as to where it is. But due to circumstances out of their control, one of the two items arrived... See more

Rated 4 out of 5 stars

I had an issue with shipping but the lovely Anne helped out and was resolved amicably Will return Ty My Perfume Shop 👍👍👌☺️

Rated 4 out of 5 stars

Trust the wait is worth it, these perfumes are authentically sourced straight from the makers and due to conflicts in Middle East order may take abit longer but believe me when I say the wait is worth... See more


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Beauty Supply Store
  4. Cosmetics and Perfumes Supplier
  5. Cosmetics Store

Written by the company

Welcome to My Perfume Shop, Australia's highest rated perfume store. We're also the team behind Cost Plus Perfume. Our mission is to offer luxury fragrances from leading brands to Australians, at the most affordable price possible.


Contact info

3.6

Average

TrustScore 3.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 8% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(4,162)

1,694 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Very disappointing experience

Very disappointing experience. I waited over 4 months for my order to arrive. Once it arrived, it was only one of the 2 items on the order. The other half had been cancelled without so much as an email to let me know. I only knew from the invoice. Their Perfumes are also being sold as a pre order but there is no mention of this on the website. They send an email after you purchase to tell you that you've made a non refundable pre order. I have another order that is 3 months old that im waiting on as well. I will never shop here again based on my experience and I would suggest everyone else steers clear as well. Read the other similar reviews if you have any doubts.

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

Found a new scent!

First I purchased a heap of sample perfumes to find a new scent as I hate going into shops to do this and honestly it is such a great idea! I ended up with little travel size perfumes and found 2 new favourite scents out of it! Came back and ordered the larger sizes ❤️

June 5, 2026
Unprompted review
Rated 1 out of 5 stars

Placed order on the 2nd May no issue…

Placed order on the 2nd May no issue received an email confirming order and 1 item was on pre order never seen that on product when ordered but never mind it was due in the day I ordered. It’s now the 9th June and still waiting for delivery every email response is different. One will state that the product has arrived just waiting for warehouse delivery the next is it’s been delayed due to global affairs. Requesting a refund just gets ignored first and last time I ever purchase from this company absolutely appalling service. If no delivery by end of this week the ACCC will be getting a call

May 2, 2026
Unprompted review
Rated 1 out of 5 stars

3 months and still waiting for my…

3 months and still waiting for my order. Possibly THE WORST business I’ve ever dealt with, and they still had the audacity to ask for a review, so Aubrey, here it is.
Your business is dreadful, and your customer service is a joke.
Do NOT buy from here.

June 9, 2026
Unprompted review
Rated 5 out of 5 stars

So impressed

So impressed, great website, easy to navigate. Lots of perfumes. Quick delivery. Using as my go to place for all my perfumes and for gifts.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Care Despite the Delay

Although my order was delayed much longer than expected and I eventually had to cancel it, I would like to thank AUBREY for your excellent customer service. Throughout the process, you were kind, professional, and always willing to help. You handled the situation with care and understanding, and the refund was processed smoothly. Your professionalism and positive attitude made a frustrating situation much easier to deal with. Thank you for your support and assistance.

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

Delivery was very fast

Delivery was very fast, 2 days in Sydney, and the fragrances smelt great. Highly recommend armaf club de nuit intense men parfum and lattafa khamrah qahwa EDP for winter.

June 5, 2026
Unprompted review

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