My Perfume Shop Australia Reviews 

The customer service was helpful, and my package arrived when they said it would.

I had a great experience with my order even with a slight delay i had great communication from Aubrey and was very happy with their overall service. I highly recommend them for both there service communication and there products

Put in an order in February. Was advised that some of the order was not available so had to wait. Reached out again in May to be told some samples were not available so I ordered something different only to find they were not available. In the end ordered something else. Finally they were delivered but the balance of the order still has not come. Have become frustrated

So - through all the transport troubles, My Perfume Shop was able to rectify a problem and deliver on their promises.
The customer service officer, Anne was very helpful, understood the issue and fixed it.
Thank you

Awful experience with this company. Ordered a number of items. Once the order was placed, I got an email saying the items were "pre-orders" - this was the first I'd heard of that as nothing was said on the website. The items are woefully overdue. My request for a refund has been ignored even though they offer a refund in these circumstances. Won't be buying from them again.

Update 30/06/2026

Was told my items would be posted 2-3 days after 25 June. That did not happen.

Finally received a refund after a lot more back and forth and me advising i'd lodge a dispute with my bank.

Worryingly, one item was removed from my order. I queried this with the business and they advised there was "no availability on the wholesale market". But that item is still listed for sale on their website with no mention of its unavailability.

It bothers me they have items listed for sale even though they know they cannot get stock

I would be very wary of this business. It all seems very, very shady to me.

I placed the order and was never told my order was a pre ordered item. I only waited 3 weeks for delivery the website stated in stock shipped from Sydney. Then I asked to change address prior to shipment contact us said email or WhatsApp I went on WhatsApp only to be told to email.
Email replies took 3 days for a reply. Bad customer service I will never order from this company again

Do not waste your time.
I should have checked the reviews before ordering - absolutely disgusting communication and fraudulent company.
Take the $$$ then make excuses - won't refund or ship goods.
Ordered in mid-May, delivery indicated 2-8 June, now a lengthy delay. Will not refund, dispute logged.

DON'T WASTE YOUR MONEY!!!!
Ordered two samples on the 28th, May. They don't inform on the website if the samples are available to be shipped or if they are pre-orders. Guess what? Mine were both pre-orders, that means a huge delay. I received automatic e-mails, and lots of excuses. Until someone from customer service offered the option to swap the samples. I decided to do it, so at least I could get something. Nothing was confirmed about the change, and now they want me to wait some extra time to get the original one that I have ordered. I DON'T EVEN WANT THE SAMPLES THAT I CHOSE ANYMORE! What a joke!

The quality of products being is really great. The only problem which i feel is that u have to wait for around at-least 3 weeks to get the product delivered even if u are using fast delivery options

Great communication and prompt delivery of an outstanding fragrance

Order perfume on 3rd June. I even paid same day express shipping didn’t arrive. Apparently one perfume wasn’t in stock , blamed the war overseas for delay. Emails unanswered, dodgey company, poor extremely poor customer service. Wouldn’t ever recommend this company to anyone in the world. And it also needs to be removed off the shop app.

The product selection is decent. The iOS portal is simple to use. Prices felt fair.

I'm writing this review after wearing Terre d'Hermes for about six weeks. The earthy, woody scent is definitely masculine, but it's not overpowering. I get a few hours of solid projection before it settles closer to the skin. It's a classic for a reason, though I wish it lasted a bit longer on my skin.

I placed an order early April and have only just got my package. 16th June!
The run around and lack of communication was appalling.
They did not stock half of my order and what was on offer as replacement was rather limited.
Will never order from this site again.

Easy to use Website with every scent you could ever need at a great price highly recommend.

Bed experience

Do not shop here!! After purchasing a product on pre-order on April 1st, 2026 I was informed I would get my item by the 10th of April, after several emails from the company stating my pre-order had been delayed, I trusted the process and patiently waited for it to arrive. After the third email about another delay I started to grow more concerned and reached out personally for understanding of the delay. They stated due to the situation in the Middle East they couldn’t give an exact date my product would arrive, only a guess-timite. Unfortunately after 8 weeks I decided to ask for a refund and to cancel my order. I received no response back from my perfume shop. This forced me to dispute my transaction with my bank as I had not received my product. The following day I received a cancellation notification which stated I would get my refund in 1-3 business days. The day following that I get an email from my bank stating that the retailer provided a “tracking number” and my item had been delivered in April. All false claims on the retailers behalf. Be wary buying from them as their practices seem shady and unlawful.

Extremely poor service.BUYER BEWARE !!! My 18yo son placed an order for a $300 perfume for a birthday gift for me in March. He sent several follow up emails and has phoned them and there is still no resolution to date. It is now June and this company has not refunded his money.

All perfume are original I love that I can buy all types of perfume from same place

This company is a complete scam. I put in my order and I got an email saying it was on pre order, it didn't say that when I ordered. That was 2 months ago, they are impossible to contact sending only automated messages saying they are having trouble sourcing it. They are refusing to cancel my order and give a refund. I have reported them to ACCC.