I give it 4 stars. This is the value for money factor. The product is sent from Germany despite it suggesting otherwise, and I’m fine with that. Wait time was minimal and service was good. The missing... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Mypicture are amazing. Any image that you want you can have printed onto many different formats including large canvas and framed photos. I have had many pictures printed and framed by Mypicture and h... See more
Company replied
Wow! I had decided that I needed to lower my expectations so as not to be disappointed. But when I received my order (10 88-piece jigsaws, each a different photo) I was absolutely blown away with the... See more
Company replied
10/10 for actual product. Online range is great- so easy to upload the pics you want, I like you can adjust the sizing and formatting. From order to delivery was 1 week- so helpful for Xmas pressies.... See more
Company replied
Company details
Written by the company
With over 15 years of experience, Mypicture.com.au specializes in turning your cherished memories into stunning wall art and personalized home decor. From elegant, framed prints to vibrant canvas prints, we offer a variety of ways to showcase your favorite photos. Looking for something unique? Our personalized blankets add a cozy touch to your space, while poster prints, and sleek metal prints provide a modern way to decorate your home. Each product is crafted with attention to detail, offering the perfect combination of quality and affordability to bring your memories to life in style. Whatever your vision, Mypicture.com.au has the perfect solution to enhance your home with personal, meaningful artwork.
Contact info
4.1
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 24 hours
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Reply from Mypicture.com.au
We appreciate you bringing this to our attention and apologize for any inconvenience. We will take your feedback into account to improve our services. Thank you for sharing your experience.
Super easy to organize the order and…
Super easy to organize the order and delivered within a week. Pictures look good and price is attractive.
October 12, 2024
Reply from Mypicture.com.au
Thank you for sharing your experience. We're glad to hear that the organization and delivery met your expectations. We appreciate your feedback on the pictures and pricing, and will take it into account for future improvements.
Great quality very clear and the colour…
Great quality very clear and the colour is good
October 12, 2024
Reply from Mypicture.com.au
Thank you for sharing your positive experience. We are glad to hear that you are satisfied with the quality and appreciate your feedback.
Great service and products look…
Great service and products look awesome, I think the speed of order to delivery is exceptional and the update on order progress really put my mind at ease
October 12, 2024
Reply from Mypicture.com.au
Thank you for sharing your positive experience. We are glad to hear that the service met your expectations. We appreciate your feedback and will take it into account as we strive to maintain our standards.
Fantastic!
Products came very quickly.
Fantastic quality and even better price.
Will buy again from this company and have recommended to family.
October 10, 2024
Reply from Mypicture.com.au
Thank you for sharing your positive experience. We appreciate your recommendations and will take your feedback into account. We look forward to serving you again in the future.
Reply from Mypicture.com.au
Thank you for sharing your positive experience! We're thrilled to hear that you enjoyed the canvas prints and appreciate your feedback.
Canvas pictures are great
Canvas pictures are great, easy to order, clear instructions
October 10, 2024
Reply from Mypicture.com.au
Thank you for sharing your positive experience. We are glad to hear that you found the process straightforward and satisfactory. Your feedback is appreciated.
Reply from Mypicture.com.au
Thank you for your positive feedback. We're delighted to hear that you are satisfied with our services. We appreciate you taking the time to share your thoughts and look forward to serving you again in the future.
Reply from Mypicture.com.au
Thank you for sharing your positive experience. We are delighted to hear you were satisfied with the service provided. Your feedback is appreciated and helps us maintain our commitment to excellence.
Reply from Mypicture.com.au
We regret to hear about your dissatisfaction. We appreciate your feedback and will take it into account as we strive to improve. Thank you for sharing your thoughts with us.
Bloody brilliant
Bloody brilliant, I've shown everyone, they all love it and are planning their own.
September 29, 2024
Reply from Mypicture.com.au
Thank you for sharing your positive experience. It's wonderful to hear that it has been well-received by others and has inspired them too. We appreciate your feedback!
Yes excellent
September 29, 2024
Reply from Mypicture.com.au
We appreciate your positive feedback and are glad to hear you had an excellent experience. Thank you for sharing your thoughts with us.
Reply from Mypicture.com.au
Thank you for sharing your positive experience. We're delighted to hear that you are very happy with your purchase. Your satisfaction is important to us and we appreciate your feedback.
Good product at a good price
September 29, 2024
Reply from Mypicture.com.au
Thank you for sharing your positive experience. We're glad to hear that you are satisfied and appreciate your feedback.
Great resolution
Uploaded a photo off my phone for a 120x80 canvass, thrilled with how it came out - resolution and colours much better than it looked on my phone, really pleasantly surprised with whole process. Easy. Cheap. Looks great.
September 25, 2024
Unprompted review
Reply from Mypicture.com.au
We're delighted to hear that the final result exceeded your expectations and that you found the process convenient and affordable. Thank you for sharing your positive experience!
First time satisfied customer for Mypicture canvas
This is the first time I have used Mypicture and my order was prompt and the two canvas pictures I ordered were exactly as described and packaged very well for delivery. I would definitely recommend Mypicture and will be using them again. Thank you
September 15, 2024
Reply from Mypicture.com.au
We're glad to hear that your experience met your expectations! Thank you for choosing us and for your recommendation. We look forward to serving you again in the future.
I am writing to express my…
I am writing to express my disappointment with the aluminium prints I recently ordered from your company. These prints were intended for an upcoming exhibition, and I placed the order well in advance to ensure everything would be perfect.
Unfortunately, upon receiving the prints, I was shocked by the poor quality. Each print had several issues:
The corners of each print were crushed and not square.
The surface of the prints was not smooth as expected for aluminium prints; instead, they appeared to have a matte finish.
There were visible lines through some of the prints, which significantly affected the overall appearance.
I would like to emphasize that the packaging was intact and well-done, so the damage and quality issues seem to be related to the printing process itself.
Additionally, I attempted to go through the proper channels to file a complaint, but I encountered significant difficulties. The system repeatedly threw me out when I tried to upload photos and required me to click the “I’m not a robot” checkbox multiple times. Despite trying for over an hour, I was unable to successfully submit my complaint.
Given the importance of these prints for my exhibition, I request an immediate reprint of all the affected prints with the correct specifications: smooth aluminium finish without any lines or damage. Alternatively, I would appreciate a full refund.
September 25, 2024
Unprompted review
Reply from Mypicture.com.au
We are sorry to hear about the issues you experienced with your order. We will take your feedback into account and review the concerns mentioned. Please send us your order number or contact information so we can reach out to you via email to discuss this further.
Great quality prints…
Thoroughly impressed with the quality of the prints and really liked seeing the status of my order throughout the whole process.
September 15, 2024
Reply from Mypicture.com.au
We are thrilled to hear about your positive experience. Thank you for sharing your feedback. Rest assured, we will take it into account as we continue to improve our services.
JUST DON'T BOTHER. TRY ELSE WHERE PRINTING IS DONE PROPERLY IN AUSTRALIA
Needed large artworks prints for a special birthday surprise. Canvas prints came back with white edges even though I selected a 'stretch' edge border as they come highly recommended on their website. Their website even shows how it would look with a 'stretch' edge when choosing that selection. It gets delivered and the canvas prints which are dark art prints have completely white edge borders. I email back for help as they say they are "passionate" about printing and they accuse me that the white edge border comes from my print data?!!! That's the whole point of a stretch border...you stretch it! Especially if the artwork is a dark image. Not only that, some of the white edge is on the front of the print so it looks like they can't even stretch the canvas or use a stapler properly. If you can't be bothered why go into the printing business?!!! You are not going to get very far in the small business world if you can't admit you and your staff get things wrong and offering up a discount but with "a limited time to respond" to coerced me to spend more money when I wouldn't have to talk to you and spend more money if you got it right in the first place!!!
September 18, 2024
Unprompted review
Reply from Mypicture.com.au
Thank you for sharing your feedback. We invite you to elaborate on the issues you've described with your order. Please send us your order number or contact information, so we can reach out to you via email to discuss further. We take your feedback seriously and will take it into account.
Do not buy from this company horrible canvas
Do not buy from this company horrible quality prints on the canvas my family photos where taken by a photography the print quality is horrible the pixels are blown out across 5 different pictures I went off the reviews thinking it looked good but I was wrong I don’t believe any positive feedback i have read after what I received shipping and delivery is just as bad no I lie is worse! Horrible system in place I would recommend anyone looking to use this company don’t bother it is cheap and nasty buyer beware it is not worth the disappointment
September 20, 2024
Unprompted review
Reply from Mypicture.com.au
We appreciate your feedback and are sorry to hear about your experience. We take all feedback into account and would like to discuss the issue in more detail. Please send us your order number or contact information so we can reach out to you via email.
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