Slight delay in arrival due to demand. Instructions weren’t entirely clear to open the sealed pouch to find the qr code. After that test was simple to carry out. Hopefully it’s accurate an overall... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The order for a cholesterol heart check came quickly and fitted through the letterbox. Following the instructions I was able to do the test within 20 mins, including the 10 min wait time for the test... See more
Company replied
Fantastic bit of kit this is, very easy to use with video instructions as well as written, once you’ve scanned the link code. Really great App with your results stored & brilliantly explained as well.... See more
Company replied
Very impressed with the test details much better then the GP which just gives you one number Pro Doc gives you good and bad cholesterol and breaks it down so I can understand in layman’s terms. I feel... See more
Company replied
Company details
Written by the company
PocDoc® digital platform has been developed with the vision of allowing anyone with a compatible smartphone or tablet to test their cardiovascular health. The PocDoc Healthy Heart Check integrates a full lipid test into the PocDoc Healthy Heart Check . Lipid levels form an important part of cardiovascular risk measurement, and having this test integrated within the PocDoc platform provides unparalleled risk assessment. The PocDoc Healthy Heart Check is processed using PocDoc’s in-app image upload and processing system - the patented HUESnap®AI platform to deliver results within 7 minutes of taking the blood sample. The PocDoc Results Dashboard displays the results next to NHS recommended targets. This quickly enables a user to determine how their lipid levels compare to recommended levels as well as their overall level of cardiovascular risk and their healthy heart age. Note : the lipid test requires a finger prick blood draw and collection.
Results Guarantee
PocDoc Healthy Heart Check
At PocDoc we want to make sure that everyone gets the results they need to better understand their heart health.
If there is a problem with your test, don't worry! Just reach out to support@mypocdoc.com and we'll send you a replacement free of charge.
Contact info
United Kingdom
- support@mypocdoc.co.uk
- mypocdoc.co.uk
4.3
Excellent
296 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Found using this test at home easy to…
Found using this test at home easy to do but definitely read the instructions first!
July 16, 2025
Unprompted review
Reply from PocDoc
Hi
We always recommend reading the instructions before using our test, we appreciate the time you have taken to use our test and write this review.
Thank you.
Kind regards
PocDoc Support
The test was really clearly explained…
The test was really clearly explained and it was very simple to experience. Good to get my results so I can make choices going forward.
July 25, 2025
Unprompted review
Reply from PocDoc
Hi,
Thank you for your review, we appreciate the time you have taken to provide us with your feedback.
Kind regards
PocDoc Support
Wanted to check my CVD risk
Wanted to check my CVD risk - bought this test at the chemist
July 21, 2025
Unprompted review
Reply from PocDoc
Thank you for sharing your great review with us.
Absolutely rubbish had total…
Absolutely rubbish had total cholesterol at 4.2 went to docs for blood tests and was actually 5.9 now on statins
Absolutely terrible waste of money and dangerous given results miles out
The reply from you is absolute rubbish I have absolutely not read the numbers wrong and the figures do not fluctuate that much
Not interested will not use this product again the number is absolutely 100% not incorrect
May 17, 2025
Unprompted review
Reply from PocDoc
Dear Richard,
Updated Reply
We appreciate you reading our reply. The number you have quoted as being the PocDoc result is incorrect. We would appreciate you contacting us directly to discuss this and any other issues you may have at support@mypocdoc.com.
Kind regards
PocDoc Support
-----------------------------------------------------------------------------------------------
Original Reply
Thank you for taking the time to provide feedback.
Could you please note that you have read the PocDoc result incorrectly. What you have included in your review is not the result you received.
We are obviously concerned about your comments: the performance of PocDoc Healthy Heart Check kit is a priority for us.
We are very confident in the accuracy of our medical device, as it has been through stringent clinical performance evaluation as part of our UK CA medical device registration. It is because of this accuracy performance, that the test is being adopted across multiple NHS organisations in the UK.
It is also important to note that cholesterol levels change over time, and even small differences can take a ‘green’ result, into a ‘red’ one. You can read more about fluctuations in levels here: https://pocdoc.co/articles/understanding-pocdoc-lipid-test-results. You can also read about the accuracy of our medical device here: https://pocdoc.co/articles/how-clinically-accurate-is-pocdoc.
If you have any further questions about our kit or how to use the correctly, please contact support@mypocdoc.com.
Kind regards
PocDoc Support
A great experience
From ordering to results the experience with PocDoc was effortless and seamless. Ordering was simple and delivery as described. The home testing kit is ridiculously easy to use. The app displays the results clearly and provides sufficient clear output without having to have a doctorate to understand. I’ve taken the results and followed up with my GP, a process that is ongoing. 5 stars!
April 30, 2025
Unprompted review
Reply from PocDoc
Hi,
Thank you for your feedback. We really appreciate you taking the time to write this fantastic review. We will pass this feedback on to everyone.
It's great to hear that the PocDoc Healthy Heart Kit was easy to use and has helped you with your on going heart health journey.
Kind regards
PocDoc Support
Game Changer...
I have never done a test like this or been to the doctor for this test. So easy to setup and got results very quickly via email. Very efficient and provides peace of mind very reassuring to have info about cardiovascular risk. Great product, easy and efficient to use. Thank you PocDoc.
April 2, 2025
Unprompted review
Reply from PocDoc
Hi
We are so pleased that you found the PocDoc Healthy Heart Check easy to set up and use.
Thank you for finding the time to give us this amazing feedback, it's really appreciated.
Kind regards
PocDoc Support
A really easy test and process to use
A really easy test and process to use - clear results and informative how to videos. Would use the service again next year.
February 6, 2025
Unprompted review
Reply from PocDoc
Hi
Thank you for your 5 star review, your feedback is really important to us.
We appreciate that you have taken the time to complete this feed back.
Kind regards
PocDoc Support
What a waste of money ,do not buy one…
What a waste of money ,do not buy one of these kits while installing data the app froze could not continue the test ,£20 down the drain
April 24, 2025
Unprompted review
Reply from PocDoc
Hi Dan,
We are disappointed that your experience of the PocDoc Healthy Heart Check has not been a positive one. We want to make sure that everyone gets the result they need to better understand their Heart Health. If you contact us at support@mypocdoc.com we can try and help.
Kind regards,
PocDoc Support
So quick and easy to do this test at…
So quick and easy to do this test at home. I was worried about my cardiovascular risk as I haven't been to a doctor in over 15 years but thankfully a very great heart health assessment came through in under 10 minutes. This is a game changer and everyone should be doing this screening at home rather than taking up your own and nhs valuable time going to your GP. Well done PocDoc
March 31, 2025
Unprompted review
Reply from PocDoc
Hi Taz,
We value you taking the time to provide your feedback. We are happy that our product has helped provide you with valuable information about your health. Thank you for such a great review we appreciate it.
Kind regards
PocDoc Support
Excellent product
Excellent product backed up with great customer service.
My first attempt was unsuccessful - I was automatically sent another test that arrived promptly. I found the videos that accompany each stage of the process very helpful - the results were clear explicit with additional information.
I was relieved with my results as I'd been worried about my heart health. I'm now motivated to reduce saturated fats.
I've recommended this product to friends family colleagues both in and outside of the UK.
It's thorough quick and empowering - beats waiting for a gp appointment
March 19, 2025
Unprompted review
Reply from PocDoc
Hi Rosie,
We appreciate you taking the time to provide us with your feedback. The product team will be really pleased that you found the step by step video's helpful and clear. We love that getting your results has motivated to make positive changes.
We value your support and thank you for recommending our healthy heart kit.
Kind regards,
PocDoc Support
Great service from the company
Great service from the company, had to do the process twice only because I didn’t read the instructions properly the first time. Got a second kit almost immediately. Easy to use and gives peace of mind. Would recommend.
March 7, 2025
Unprompted review
Reply from PocDoc
Hi,
We appreciate the time you have taken to write this amazing review. We are really pleased that you found our service great, and will let the operations and customer service team know that their hard work is appreciated.
Thank you for your recommendation.
Kind regards
PocDoc Support
Easy to use
Easy to use. If you did Covid tests at home then you'll find this one pretty similar. Admittedly, no one enjoys pricking their finger but the spring loaded lancet works well and gets it done! Only drawback for me was that my Samsung Galaxy J6 couldn't use the App, so I borrowed my son's phone to run it.
March 10, 2025
Unprompted review
Reply from PocDoc
Hi Robert,
We value that you have taken time to write us such a great review. We are glad that the lancet worked well for you. We have noted that you could not use your Samsung Galaxy J6 and will pass this on to our product team to ensure that they are aware.
Thank you we really appreciate you feedback and support.
Kind regards
PocDoc Support
Could do with clearer guidance
It would be useful to have some clearer guidance in the leaflet, maybe with pictures for each step. I was confused about where exactly to apply the blood drops and I wasn’t sure if the results were valid as the sample didn’t apply evenly on the surface.
March 9, 2025
Unprompted review
Reply from PocDoc
Hi Marie,
Thank you for your feedback. We value the time that you have taken to explain your experience. We will be passing this on to our product development team for further review, as we are always looking for ways to improve our product.
We are available at support@mypocdoc.com to answer any questions you may have.
Kind regards,
PocDoc Support
So easy to use… a must try!
So easy to use… really enjoyed the process and the info was detailed and gave me a great insight into my health.
March 4, 2025
Unprompted review
Reply from PocDoc
Hi Barnaby,
We really value your amazing review. We are pleased that you found using the kit enjoyable, the product team will be happy to hear this. We love when our customers let us know that results are insightful to support their health.
Thank you,
PocDoc Support
Very easy to use
Very easy to use. Instructions very clear. Quick results. All round very convenient
February 11, 2025
Unprompted review
Reply from PocDoc
Hi Tracey,
We are really pleased that you found using our healthy heart kit easy to use, that the instructions were clear, and found using it very convenient. We appreciate this amazing review. Thank you for taking the time to post this.
Kind regards,
PocDoc Support
Excellent product
I was very impressed with the speed of delivery and the clear instructions , it was easy to follow as was the app for the results. I would highly recommend and have me peace of mind due to family health risks. Good value for money . My first test didn’t work ( my own fault for not drinking enough water beforehand ) and I was given a replacement free .
February 3, 2025
Unprompted review
Reply from PocDoc
Hi Belinda,
Thank you for such a great review. We appreciate your feedback. So pleased that you found the instructions clear and the results easy to understand. We have a results guarantee in our kit to make sure that everyone gets the results they need to better understand their health.
Kind regards
PocDoc Support
I found the test easy to do and the…
I found the test easy to do and the instructions were clear and precise. The timer was a nice touch too. The results were accurate and tied in with other tests I’ve had done at the drs over the years.
It was so good, I got one for my partner and he thought it was excellent too. We will both be redoing in a years time.
February 20, 2025
Unprompted review
Reply from PocDoc
Hi Ceri,
Thank you for your positive review, we appreciate the feedback and the support. We are really pleased that you found the product easy to use, the instructions clear and the development team will be chuffed that you love the timer.
It's great to read you will use our product again.
Kind regards,
PocDoc Support
Great Idea
Brilliant idea and easy to use but you need a steady hand to apply blood from pipette to test area. Finger pricker (the same as hospitals use) iwas positively brutal and I got blood everywhere!! Being a sceptic it is a useful tool for the GP to coerece you into taking statins. My result was on the high side so now have to have a health check or speak to the clinical pharmacian. (Statins by stealth?)
February 16, 2025
Unprompted review
Reply from PocDoc
Hi Margaret,
Thank you for taking the time to give us your review. We really appreciate it. We have forwarded you comments to our developments team regarding the lancet and blood collection.
if you are looking for further support please contact support@mypocdoc.com our team are waiting to help.
Kind regards,
PocDoc Support
Not accurate????
The test kit was easy to use and having a video to watch was great.
But …… the results were way off compared to the Drs test I had.
Very confusing. Not sure if the Dr was lying just to get me to have statins or not.
But something is not quite right here.
Thanks for contacting me. It was great to hear your views on this issue. And thank you for sending me another test kit to recheck my results.
Great communication from this company.
February 28, 2025
Unprompted review
Reply from PocDoc
Hi,
Thank you for your feedback. We are happy to hear that you found using the kit and watching the videos great.
We are sorry to hear that you think our test may have been inaccurate. As a medical device our test has been through stringent performance evaluation and we are confident in its accuracy. We would like to explain that cholesterol levels do change over time, so if you would like us to contact us at support@mypocdoc.com we can support you further.
Kind regards
PocDoc Support
Home test for Cholesterol levels
I read about this home test for heart health and cholesterol levels in a newspaper article, and immediately ordered one. Arrived promptly, straightforward to use, and instant results. Enabled me to check my cholesterol levels without the faff of making a doctor appointment. I'll definitely use again.
March 1, 2025
Unprompted review
Reply from PocDoc
Hi Heather,
Thank you for taking the time to write such a great review. We are pleased that you found our kit straight forward to use and really happy that you will use our test kit again.
Kind regards
PocDoc Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.