Card will NOT be accepted by shein. I tried to contact My PrepaidCentre but the query would not be submitted because "First Name is Invalid". It is the name they used when emailling me re my setting... See more
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Review summary
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What people talk about most
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I received one of these virtual cards for almost $500 because one of my purchase items were re-called. I have almost $300 balance on the card and all the transactions keep getting declined. I calle... See more
Company replied
Absolutely garbage company, defintely wasnt shocked to see a million one star reviews. *****do not buy there gift cards**** there are a million better companies in this field. They are absolutely ho... See more
Company replied
Company details
Written by the company
Cardholder destination for managing American Express, Discover, MasterCard and Visa prepaid cards from InteliSpend Prepaid Solutions for employee recognition, sales incentives, business gifts, corporate expense management, corporate wellness incentives...
Contact info
United States
- myprepaidcenter.com
1.3
Bad
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Can’t use $25 MasterCard gift cad
Can’t use $25 MasterCard gift card I activated with this website anywhere. It declines no matter what site I use it on, even when trying to purchase something way below the card balance.
Also tried calling but unable to reach their support.
January 4, 2026
Unprompted review
Reply from My Prepaid Center
Hello Michal,
Thank you for sharing your feedback. We’re sorry to hear about the difficulties you’ve experienced using your card and reaching our support team. To assist you further, please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details to resolve this issue promptly. We appreciate your patience and look forward to helping you.
Regards,
Maurice V.
Myprepaidcenter.com
Horrible
Horrible, downright horrible. I've had one giftcard through this before and it was such a pain. Then I see I'm provided another giftcard through this trash and I'm already hitting a huge wall of annoying BS. WHY IS THIS CARD DECLINING??!!? I hate this sh*t.
December 30, 2025
Unprompted review
Reply from My Prepaid Center
Hello,
We’re truly sorry to hear about your experience and understand how frustrating it must be to deal with a declined card. We’d like to help resolve this as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we need a few details to look into your card and assist you further. Thank you for giving us the opportunity to make this right.
Warm regards,
Josh R.
Myprepaidcenter.com
They blocked my new card and their customer service is severely lacking
After using myprepaidcenter.com for years; I have a problem.
They blocked my newly received virtual card.
After repeated attempts to use my newest card; all of which failed. I called customer service. Customer service told me my card was blocked and needed to be replaced. Diego told me to stop cursing which I had not. He then made a comment about not being as stupid as me. After asking for a supervisor, he claimed there were none. He then hung up.
I have to wait for a replacement card for a card that shouldn't have been blocked in the first place, from people who block cards for no reason. Who don't return calls and may not even be doing anything. Who sent an email requesting photos of my ID, but don’t do anything to encourage trust(like calling back or talking to supervisors).
I have replied to the email but my hopes for a response are not high.
Myprepaidcenter.com responded to my review, however I still have not received the promised phone in call from a supervisor, nor an email.
In their response they say they want details. What specific details, I have no idea what they specifically want.
December 28, 2025
Unprompted review
Reply from My Prepaid Center
Dear Walter,
We’re very sorry to hear about your experience and understand how frustrating this situation must be. We want to review your case and assist you as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we need some additional details to help resolve this. Thank you for sharing your feedback and giving us the opportunity to make things right.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 12/31/2025:**
Hello Walter, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
It’s trash it doesn’t work
I tried to buy 3 different things from different companies and they all came back with we can’t use this card. The card doesn’t work and I really needed to buy underwear from Walmart because they are torn up. I just got disability but it’s going to be weeks before I get any money.
December 18, 2025
Unprompted review
Reply from My Prepaid Center
Hello Heather,
Thank you for sharing your experience. We’re sorry to hear about the difficulties you’ve had using your card and understand how important this is for you. To assist you further, please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details to resolve this issue promptly. We appreciate your patience and look forward to helping you.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 12/30/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
Idk what’s going on but I need customer…
Idk what’s going on but I need customer support to reach me . I received a card and it’s blocked already can’t buy anything tried calling for 2 days man . I hope I can use this card . Pls contact me
December 26, 2025
Unprompted review
Reply from My Prepaid Center
Hello Scola,
Thank you for sharing your feedback. We’re sorry to hear about the trouble you’re experiencing with your card. To assist you further, please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details to resolve this issue promptly. We appreciate your patience and look forward to helping you.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 12/27/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
honestly what a huge let down
honestly what a huge let down. iv used a prepaid card before but honestly what was this?? it suddenly didn’t want to let me add my card to literally activate it and then i see a pop up saying “We apologize. We have identified an error on our side.
Please contact customer service” okay yeah great so i call up and even then they couldn’t help whatsoever?? there are several different customer service numbers for the US i genuinely thought i was getting scammed. one of the customer agents told me to wait on a email. i have yet to receive anything. it was so embarrassing when online i couldn’t buy anything. do better. please i’m begging add a email or something it’s been 24 hours since iv tried over and over again with my card.
December 25, 2025
Unprompted review
Reply from My Prepaid Center
Hello Damaris,
Thank you for sharing your experience with us. We’re truly sorry for the inconvenience you faced while trying to activate your prepaid card and for the frustration caused by the error message and delays. We understand how important it is to have a smooth process, and we want to make this right. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details from you to assist further. Your feedback is valuable, and we appreciate your patience as we work to resolve this.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 12/30/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (888) 371-2109; our team will help you.
Maurice V.
Myprepaidcenter.com
Holding my funds wrongfully
They are holding funds on my card saying wrongfully that I wasn't the intended person for the funds. This is simply wrong. To prove that the card belongs to me I had to send them a copy of my ID, utility bill and the original email with the card info. They are still denying me my money. I have never seen such badly run prepaid card company. I wouldn't use them if didn't have to. Unfortunately it wasn't my choice to receive the funds through this company's network.
December 25, 2025
Unprompted review
Reply from My Prepaid Center
Hello Erhan,
Thank you for sharing your feedback. We understand how important it is to access your funds and regret the inconvenience you’ve experienced. To assist you further, please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details to review your case and provide a resolution. We appreciate your patience and look forward to helping you.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 12/26/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
Card doesn’t work anywhere in the UK
I was given a card as a thank you, I put that I was in the U.K. but still got a card in dollars that I can’t use anywhere despite adding to my wallet as recommended
December 24, 2025
Unprompted review
Reply from My Prepaid Center
Hello Kathryn,
Thank you for sharing your feedback. We understand how frustrating this situation can be and we’d like to help resolve it. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some additional details to assist you further. Once we have your information, we’ll work on finding the best solution for your card issue.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 12/25/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
Reply from My Prepaid Center
Hello there,
We’re sorry to hear about the issue with your prepaid card link. To assist you further, please check the email sent from noreply.notifications@trustpilot.com. We need some additional details from you to investigate and resolve this matter promptly. Thank you for your cooperation.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 12/24/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
Absolute scam
Absolute scam. Got a $100 gift card from my company but it declines everywhere I try to use it. Customer service is useless, they put you on hold for 20+ minutes or until you just give up.
December 22, 2025
Unprompted review
Reply from My Prepaid Center
Dear Andrew,
Thank you for sharing your feedback with us. We’re very sorry to hear about the trouble you’ve had using your gift card and the frustration with reaching our customer service team. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to confirm some details to investigate and assist you further. We appreciate your patience and the opportunity to make this right.
Warm regards,
Josh R.
Myprepaidcenter.com
These cards are a disaster
These cards are a disaster - I received mine for giving up my seat on a flight. Of the 4 cards I used credits to purchase, one has never worked (was denied the first time I tried it), 1 only worked once, and the other 2 were fine. My efforts to resolve the issues with the 2 cards have resulted in nothing but endless waits in the phone loop and one email asking me to provide a bunch of information, after which they would respond in 48 hours. I jumped and provided everything - it's now been 7 days and nothing. This is such a frustrating scam with non-existent customer service.
Update: 12/23/25 - I've provided the requested information and look forward to a response from your company. If only this vendor were as diligent in resolving complaints before people were forced to go public...
December 14, 2025
Unprompted review
Reply from My Prepaid Center
Dear T Menuez,
Thank you for taking the time to share your experience. We’re very sorry to hear about the difficulties you’ve had with your cards and the frustration caused by delays in resolving your concerns. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to confirm some details to investigate and assist you further. We appreciate your patience and the opportunity to make this right.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 12/25/2025:**
Hello T Menuez, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
Horrible time wasting experience
**UPDATE** did you get the information you requested from me?
Got a card from the company I work for as a Christmas gift. I've tried to use it at 2 different online retailers and every time it is declined. Spent time calling their UK in operations, completely useless AVR. No way to retrospectively go back and confirm the address details etc i had used when i registered the card in case I was in error. Now in a position where the card cannot be used. Useless
December 19, 2025
Unprompted review
Reply from My Prepaid Center
Hello there,
Thank you for sharing your feedback. We’re sorry to hear about the difficulties you’ve experienced using your card. To assist you further, we need to verify some details securely. Please check your email for a message from noreply.notifications@trustpilot.com and respond so we can gather the necessary information and help resolve this issue.
Regards,
Maurice V.
Myprepaidcenter.com
I was awarded $1000 by my company
I was awarded $1000 by my company. I successfully registered the card and made 2 purchases. Since then I have not been able to use it either in store anywhere or anywhere online. There is no customer support, just an automated loop hwich eventually cuts you off.
An extremley poor experience and I would advise any organisation to consider alternatives and to stay away from these scammers.
December 19, 2025
Unprompted review
Reply from My Prepaid Center
Hello there,
Thank you for sharing your feedback. We’re sorry to hear about the difficulties you’ve experienced with your card. We truly value your input and want to resolve this for you as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details to assist you further. Your satisfaction is important to us, and we appreciate the opportunity to make this right.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 12/20/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
I got a virtual Mastercard gift card…
I got a virtual Mastercard gift card from them. Turns out they do not allow you to use it anywhere except for a few places that no one orders from! Now I can't even get my money back from them and they will begin to charge me fees for not using the money in my account. Stay away from these scammers, I lost $350 to them.
December 18, 2025
Unprompted review
Reply from My Prepaid Center
Hello Spencer,
Thank you for sharing your feedback. We understand your concerns and want to assist you further. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some additional details to review your case and provide the best possible resolution. Your experience matters to us, and we appreciate the opportunity to make this right.
Regards,
Maurice V.
Myprepaidcenter.com
Facebook settlement --no way to get your rewards card number
I got a whopping 38.00 from the FB settlement for whatever stupid shit they're involved in once again. Redeemed my rewards card, but there's no way to get the card number. If you call customer service, there's no way to speak to a human. You can only get to canned responses. I tried every conceivable option to no avail
December 16, 2025
Unprompted review
Reply from My Prepaid Center
Hello Toni,
Thank you for sharing your feedback. We understand how frustrating this experience must have been and appreciate you bringing it to our attention. To assist you further, please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some additional information to resolve this issue promptly. Your satisfaction is important to us, and we’re committed to helping you access your rewards.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER 12/19/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
I wish I could throw it off a cliff but it's virtual
I got two of these damn virtual cards for the Google privacy class action payment. I have been trying to use the first card, which was supposed to have $7 on it, for over a year. It's only $7 but it was just sitting there, taunting me, and I couldn't let it go. It expires in January and I'm finally giving up.
I always get errors, no matter what I try to do.
Whenever I try to buy anything, it says the card is "unavailable".
I called the "customer service" line and entered my card number and it says the balance is 0. The only transaction was "10 cents on October 7" which I did not make. There is no option to speak to a human at all.
There is no way to get merchant information for this 10 cent transaction or find out why the rest of my balance is gone.
It's only $7 but it's the principle. I'm now angrier than I would be if Google had just violated my privacy and given me NOTHING, because I spent time doing this crap when I could have been doing something useful.
Stay away from this thing at all costs.
December 9, 2025
Unprompted review
Reply from My Prepaid Center
Dear Jay,
Thank you for sharing your experience with us. We understand how frustrating it must be to encounter issues when trying to use your virtual card, especially after investing time and effort. We’d like to look into this further and help resolve the situation. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details from you to assist properly. Your feedback is important to us, and we appreciate the opportunity to make this right.
Warm regards,
Josh R.
Myprepaidcenter.com
I received 3 $25 codes and all say…
I received 3 $25 codes and all say expired with no other explaination
December 13, 2025
Unprompted review
Reply from My Prepaid Center
Dear Amy,
Thank you for sharing your experience with us. We’re sorry to hear that the codes you received are showing as expired without explanation, and we understand how frustrating that must be. We’d like to look into this and help resolve the issue as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we need some additional details to assist you further. Your feedback is important to us, and we appreciate your patience while we work to make this right.
Warm regards,
Josh R.
Myprepaidcenter.com
Virtual Prepaid Card is trash!
I received the virtual card from Motivosity, as it is listed as a supported merchant for using my accrued funds. I was successfully able to create the virtual prepaid card and can confirm the funds are visible on myprepaidcenter.com. However, my attempts to link or use the card for payment on platforms like PayPal, Google Wallet, my local e-commerce sites, and Amazon have all been declined. This is incredibly frustrating. Furthermore, I have reached out to support regarding this issue but have yet to receive any reply.
December 12, 2025
Unprompted review
Reply from My Prepaid Center
Hello there,
Thank you for sharing your experience. We understand how frustrating this must be and appreciate you bringing it to our attention. To assist you further, we need to gather some details about your card and transaction attempts. Please check your email for a message from noreply.notifications@trustpilot.com and respond to it so we can work with you directly to resolve this issue as quickly as possible.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 12/16/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
Two 200$ cards - no one works
I have got 200$ cards from my company as a gift, but can't use them on any website. Just declined all the time, even if I use an accurate billing address assigned to each of cards.
What the point in virtual cards if I can't use it?
Avoid this service.
December 11, 2025
Unprompted review
Reply from My Prepaid Center
Hello Dmitrii,
Thank you for sharing your feedback. We understand how frustrating it can be when your cards are not working as expected. To assist you further, we need to verify some details related to your cards. Please check your email for a message from noreply.notifications@trustpilot.com and respond so we can gather the necessary information and help resolve this issue promptly.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 12/13/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
I was totally skeptical about this…
I was totally skeptical about this and wondered why the law firm wouldn't just cut a check to the class action awardees, but maybe that is just too old school? This site is legitimate although you need to educate yourself as to how to use a virtual gift card as others have mentioned here.
I opted for the prepaid online card and that sign up process was easy to navigate. I then went to Amazon and reloaded a gift card with the full balance (minus the cents and really, it's bonus money you're receiving so sometimes you need to let that bit of change go) and it was approved almost instantly.
My recommendation is to not treat this one like a debit card but to instead load your balance on a single gift card at a big name retailer which you use regularly like Amazon, Target, Starbucks, Walmart etc. Once the funds are on that virtual gift card, you are good to go and don't have to worry about being declined on every separate transaction. Good luck!
December 12, 2025
Unprompted review
Reply from My Prepaid Center
Hello Robin,
Thank you for sharing your experience and for the great recommendation! We’re glad to hear the process was smooth and that you found a convenient way to use your prepaid card. Your tip about loading the balance onto a retailer gift card is excellent advice for others looking to avoid declined transactions. We appreciate your feedback and your trust in our service. Enjoy your rewards!
Regards,
Maurice V.
Myprepaidcenter.com
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