*UPDATE* Still no resolution after two weeks. Myprotein acknowledged the issue and initially stated they would cover the return postage; however, their return label/voucher system did not work. I... See more
Company replied
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See what reviewers are saying
I ordered a lot of the vegan supplies as I wanted cleaner protein. I loved the deals that were offered and have really enjoyed all the supplements. I placed an additional order for some items that inc... See more
Company replied
I would like to share my excellent experience with customer service agent name Matt. I was missing my some orders and Matt helped me out to solve this issue. And he took action right away with his... See more
Company replied
aran was helpful and helped me resolve the issue. however on the other hand i am throughly disappointed withe my protien as a brand. i have been waiting for my products since almost 3.5 weeks no in... See more
Company replied
2.0
Poor
205 reviews
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Website needs review
The customer service is good, however, of late the products have not been reaching their destinations and have been out of stock or cancelled. It would be nice for the website to reflect items that are not in stock before they are ordered. I had an order that was waiting over 6 months before I had to cancel the item myself.
November 26, 2020
Unprompted review
Reply from Myprotein
Thanks for the review, Connor.
I can advise we do expect all items on site to be in stock. If you have any issues, please contact us via Live Chat.
I do apologise to hear of this stuck order, we are always happy to assist.
Kind regards,
Matt
Very good and appreciate
November 25, 2020
Unprompted review
Reply from Myprotein
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Matt
great customer service from Aran.
November 24, 2020
Unprompted review
Reply from Myprotein
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Matt
Never delivered my order and useless…
Never delivered my order and useless tracking number
November 19, 2020
Unprompted review
Reply from Myprotein
Thank you for taking the time to leave your review.
I am sorry to hear of this matter and I do want to get this looked into.
At present I cannot locate your account, can you please either update your review with an order number or contact us via your account, Live Chat or Social Media.
I look forward to getting this resolved.
Kind regards,
Matt
I spoke with Dominic and he was able to…
I spoke with Dominic and he was able to resolve my query.
November 17, 2020
Unprompted review
Reply from Myprotein
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Matt
I spoke with aran
I spoke with aran, he was very helpful with the problem i had
November 3, 2020
Unprompted review
Reply from Myprotein
Cheers for leaving your 4 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Matt
Aran was a lot of help thx
November 3, 2020
Unprompted review
Reply from Myprotein
Thank you for sharing your experience and it is always a pleasure to receive this feedback from our loyal customers.
I will pass your thanks on to Aran.
Kind regards,
Tracie
Aran was great
Aran was a great help and very quick! You would be lucky yo chat with him for advice or help.
November 1, 2020
Unprompted review
Reply from Myprotein
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Matt
Whey Isolate Info
I was inquiring about the whey isolate that I ordered and received, I wanted to confirm some of the ingredients and gram amounts per serving. I spoke with Dominic who was able to answer my questions in a very professional and efficient manner.
Thank You Very Much,
Paul
October 22, 2020
Unprompted review
Reply from Myprotein
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Matt
Good communication amd able to solve…
Good communication amd able to solve the issue
October 20, 2020
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving your review.
I am pleased to hear that you are happy with our products and services and look forward to your next order.
Sue
I have spoken to Dominic
I have spoken to Dominic, and he provided the most pleasurable customer services. I responded very kindly with details, and I am very satisfied with it. Thank you so much.
October 12, 2020
Unprompted review
Reply from Myprotein
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Matt
Very helpful!
Very helpful with all my questions and pointed out the perfect product for me.
October 11, 2020
Unprompted review
Reply from Myprotein
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Matt
Fast and efficient customer support…
Fast and efficient customer support from dominic
October 9, 2020
Unprompted review
Reply from Myprotein
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Matt
Quick and professional service through…
Quick and professional service through their chat!
October 7, 2020
Unprompted review
Reply from Myprotein
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Matt
Reply from Myprotein
Thank you for taking the time to leave your review!
I am so pleased to hear this, we strive to provide smooth buying experiences.
Have a great day,
Matt
I would like to share my excellent…
I would like to share my excellent experience with customer service agent name Matt.
I was missing my some orders and Matt helped me out to solve this issue. And he took action right away with his professionalism and my problem was solved immediately. I would like to say big thank you Matt. You did great job and company has to be proud on you. Because of people like you will make company greater and bigger !
Best wishes,
Zack 💪🏻
October 5, 2020
Unprompted review
Reply from Myprotein
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Matt
I’ve received fast and great assisting…
I’ve received fast and great assisting from agent Aran
October 1, 2020
Unprompted review
Reply from Myprotein
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Matt
Really appreciate the service.
September 30, 2020
Unprompted review
Reply from Myprotein
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Matt
Quick answer
September 30, 2020
Unprompted review
Reply from Myprotein
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Matt
Aran was a great help
Aran was a great help! They were very informative and were able to help me resolve my issue with my order in no time. After orignnally trying to get assistance through the message setting on my account, no help was really given. Once entering the live chat and speaking with Aran, my issue was resolved in a matter of a few minutes. Thank you Aran, you are a great help and deserve the best!
Cheers!
September 25, 2020
Unprompted review
Reply from Myprotein
Hi Hugo,
Thank you for leaving this great review.
Aran will be so pleased to hear that you are happy with the customer service you have received.
Thanks,
Tracie
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