Be careful when buying from Myprotein! They offer 'Free Shipping' if you spend over 320 ₪, but the tax-free limit in Israel is $75 (around 227 ₪). They trick you into spending more money to save on sh... See more
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See what reviewers are saying
Be very careful before buying any whey powder! When I checked the product web page, it stated, in the flavors list that the specific product contains 91% whey - when I got it, it stated on the bac... See more
I hade an issue with over payment for delivery and Jade was quick to help and polite and good fun to chat with.
Company replied
Great website, maybe too many promotional emails Great fast shipping, however the shipping costs are a bit high...maybe free or low shipping over specific price?
Company replied
3.0
Average
84 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Shipping company is charging me way…
Shipping company is charging me way more than it should and the support can't help me with this
July 21, 2026
Unprompted review
Reply from Myprotein
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your Trustpilot account?
We look forward to getting this resolved.
Kind Regards,
Sam
Macey was great and help me really…
Macey was great and help me really fast.
I feel like she really made sure I will get the right treatment
July 17, 2026
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,Natalia
False marketing
Be careful when buying from Myprotein! They offer 'Free Shipping' if you spend over 320 ₪, but the tax-free limit in Israel is $75 (around 227 ₪). They trick you into spending more money to save on shipping, which automatically forces your package into customs where you get hit with over 100 ₪ in unexpected government VAT and carrier fees. Total scam marketing."
July 9, 2026
Unprompted review
Reply from Myprotein
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your Trustpilot account?
We look forward to getting this resolved.
Kind Regards,
Sam
Overpayment issue resolved
I hade an issue with over payment for delivery and Jade was quick to help and polite and good fun to chat with.
July 1, 2026
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Decent products, terrible experience
The products are decent and reasonably priced. The delivery is a gamble, half the time the option you pick (home delivery or designated pick up spot) are completely ignored and the customer support is terrible and are not helpful at all.
February 14, 2026
Unprompted review
Reply from Myprotein
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Sam
Reply
Order number 588639822
Letting everyone know if you get overcharged on custom fees and shipping and handling fees (When the website specifically says handling fees should not be charged from the customer!) you will not be refunded once the shipping courier hands the package over to customs. I was told multiple times from customer support that they will check why im being charged handling fees, and after letting them know that the parcel will be handed over to customs if the VAT fees wont be paid on time, they reassured me to just wait for an answer from their courier department, and now that the parcel is with customs they just take your money and say there is nothing that can be done. Horrible service, never have I ever seen something like this!
October 6, 2024
Unprompted review
Reply from Myprotein
Hello,
I am sorry to hear of this issue.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I have just sent you.
I will be able to get this sorted.
Kind regards,
Sam
MYPROTEIN the best
They are really professional and give excellent support, and have really amazing products
February 28, 2024
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Wery
a very nice man, thank him very much, everything was quickly resolved!
November 22, 2023
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Live chat experience
I should have got 25% off an order. Apparently the order didn’t qualify but it wasn’t well posted so Thandolwethu helped explain the situation and apologised for the miss understanding as well as giving some credit.
September 20, 2023
Unprompted review
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Refund accidentally paid shipping
Skylar Was nice and patient.
Her response Was great and fast.
August 3, 2023
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
I had a question about couple of items…
I had a question about couple of items and Skyler from the support team helped me a lot with great explanations.
July 18, 2023
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Great
Great website I order regularly from.
The customer service is great, thanks Agent Skylar for the help
July 18, 2023
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
i just wanted a discount
i just wanted a discount , the agent told me to look forward for promotions in my email so i will keep on waiting...
July 4, 2023
Unprompted review
Reply from Myprotein
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Great service
Jenine was very kind and patient, took care of my request and made sure that someone gets back to me with an answer. Thank you
June 8, 2023
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
He really helped me. We sat down and went through every detail He was really patient and nice
May 29, 2023
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Skylar was very attentive and helpful…
Skylar was very attentive and helpful to my issue and helped me resolve it in no time.
May 23, 2023
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Item was missing- lindi was great
Lindi take care of my problem, just take responsibility next time on my protein mistakes. Tnx lindi you were very kind .
May 2, 2023
Unprompted review
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sam
Its was ok…..
April 12, 2023
Unprompted review
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
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