Myprotein Reviews 92

TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

Customer service representative Sadia, Matthew and Vicky was very helpful in helping to sort out issue with my order promptly. Also I love the consistency of MP’s whey protein and the clear whey prote... See more

Company replied

Rated 2 out of 5 stars

Cheap prices, good sales. Very poor international delivery to Hong Kong. Exceeded "estimated delivery date" by two weeks with no help provided other than "wait until a month has passed before contacti... See more

Company replied

Rated 5 out of 5 stars

I would like to thank the Myprotein Quality Team for looking into the quality issue of the delivered Myprotein product seriously. I have received some vitamins with the "Best Before End" dates pr... See more

Company replied

Rated 5 out of 5 stars

Much protein snack let me select. I love high protein / Fibre, low cabs protein Bar very well. Please try to make more any like as tea flavor...e.g. Indian Masala Chai, Chinese Oolong tea, Japanese Am... See more

Company replied

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3.9

Great

TrustScore 4 out of 5

92 reviews

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Rated 3 out of 5 stars

Reasonable price but the taste of high…

Reasonable price but the taste of high protein bar and lean cookies is totally awful. The taste of layered protein is just okay.

October 6, 2020
Unprompted review
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Reply from Myprotein

Thank you for the review, Chung.

I am pleased to hear you like the prices. We provide a wide range of protein bars and snacks so everyone can find some they love, I am sorry to hear you did not like the protein bars.

Kind regards,
Matt

Rated 4 out of 5 stars

if myprotein sells shoes would be even…

if myprotein sells shoes would be even better. Provide different kinds of clothing, like shirts.

October 6, 2020
Unprompted review
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Reply from Myprotein

Thanks for the review, Wong.

I can advise we provide a wide range of gym and everyday clothing. At present we do not provide formal wear like shirts.

I will pass your feedback over regarding this.

Cheers,
Matt

Rated 5 out of 5 stars

Much protein snack let me select

Much protein snack let me select. I love high protein / Fibre, low cabs protein Bar very well. Please try to make more any like as tea flavor...e.g. Indian Masala Chai, Chinese Oolong tea, Japanese Amazake...

October 2, 2020
Unprompted review
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Reply from Myprotein

Cheers for leaving your 5 star review!

This is what I love to hear regarding your buying experience.

Have a good day,
Matt

Rated 5 out of 5 stars

Satisfied is not enough term

Super reliable and great products. If something is wrong with the order they’ll quickly solve it. Extremely happy with their service and will definitely keep on buying their products 🙂

October 2, 2020
Unprompted review
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Reply from Myprotein

Cheers for leaving your 5 star review!

This is what I love to hear regarding your buying experience.

Have a good day,
Matt

Rated 1 out of 5 stars

Low price and Low Quality

Quality of Product is low. and support is not kindly. Only Low Price is good things.

October 1, 2020
Unprompted review
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Reply from Myprotein

Thanks for the review, Sam.

I can advise we strive to provide the highest quality products at affordable prices, I have attached a link to our quality assurance page.

https://www.myprotein.com/about-us/quality.list

I cannot see any messages on your account regarding any issues. We are always here happy to help.

Kind regards,
Matt

Rated 5 out of 5 stars

Fast delivery

Fast delivery. Taste good.

October 1, 2020
Unprompted review
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Reply from Myprotein

Cheers for leaving your 5 star review!

This is what I love to hear regarding your buying experience.

Have a good day,
Matt

Rated 5 out of 5 stars

The products are great in every way

The products are great in every way, taste good and effective, package is good.
Website is quite clean n clear, easy to use. Awesome!

October 1, 2020
Unprompted review
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Reply from Myprotein

Cheers for leaving your 5 star review!

This is what I love to hear regarding your buying experience.

Have a good day,
Matt

Rated 5 out of 5 stars

Fast delivery and excellent protein…

Fast delivery and excellent protein powders at great prices!

October 1, 2020
Unprompted review
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Reply from Myprotein

Cheers for leaving your 5 star review!

This is what I love to hear regarding your buying experience.

Have a good day,
Matt

Rated 1 out of 5 stars

delay one month

October 1, 2020
Unprompted review
Myprotein logo

Reply from Myprotein

Thank you for the review.

I am sorry to hear of this delay, Sa.

We are working with International Couriers to make sure all orders arrive as soon as possible, due to Covid19 there are some delays.

If your order has still not arrived, please message us via your account.

Cheers,
Matt

Rated 5 out of 5 stars

I love all the products!

I love all the products!
I have tried Whey Protein, Whey Isolated Protein and Vegan Protein, perfect for training!

September 24, 2020
Unprompted review
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Reply from Myprotein

Hi Ray,

Thank you for leaving this great review.

We are pleased that you are happy your shopping experience.

Thanks,
Tracie

Rated 4 out of 5 stars

Good protein with a reasonable price.

Good protein with a reasonable price.
It would be better if the protein dissolve better and taste better. Still a very good product though.

September 24, 2020
Unprompted review
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Reply from Myprotein

Hi Dan,

Thank you for leaving this great review.

We are pleased that you are happy your shopping experience.

Thanks,
Tracie

Rated 4 out of 5 stars

the Hojicha shake is way too sweet

the Hojicha shake is way too sweet, i cannot even finished a cup of it :(

September 15, 2020
Unprompted review
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Reply from Myprotein

Hi Chowey,

Thank you for sharing your comments.

Sorry to hear that the product is not to your expectation, please contact through your account if you would like for us to help you.

Thanks,
Tracie


Rated 5 out of 5 stars

Plenty of selection for people from different area

I like myprotein because they provide a variety of healthy products for human-being. They amis to make the world better so they created Myvegan collections. They manufacture new products for us who like eating unhealthy food around the world:P

September 11, 2020
Unprompted review
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Reply from Myprotein

Hi,

It's always a pleasure to hear of our customers satisfaction.

Many thanks for leaving this positive review.

Tracie

Rated 1 out of 5 stars

My order damaged causing the reduction…

My order damaged causing the reduction of quantity and quality

September 11, 2020
Unprompted review
Myprotein logo

Reply from Myprotein

Hi,

We are so very sorry to hear this. I have located your account and I can see that this is the first you have brought this issue to our attention.

Please can you contact us through your account provide us with further details and a member of the team will be more than happy to help you.

Thanks,

Tracie

Rated 5 out of 5 stars

Good experience

September 11, 2020
Unprompted review
Myprotein logo

Reply from Myprotein

Hi,

It's a pleasure to hear that you are happy with your shopping experience.

Thank you for your positive review.

Tracie

Rated 2 out of 5 stars

Poor International Delivery to Hong Kong

Cheap prices, good sales. Very poor international delivery to Hong Kong. Exceeded "estimated delivery date" by two weeks with no help provided other than "wait until a month has passed before contacting help" despite stating on its website delivery would be 5-10 days. Happy with product but not with service. Will not be using this service again.

May 10, 2020
Unprompted review
Myprotein logo

Reply from Myprotein

Thank you for the review.

I am sorry to hear of this matter and I do want to get this looked into.

At present I cannot locate your account, can you please update your review with an order number?

Alternatively, you can contact me via your account or Live Chat, ask for Matt on the Customer Relations Team.

Kind regards,
Matt

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