myrahpenaloza.com Reviews 46

This company is a scam. I had very similar experiences to the ones described by others. I should have used their cancellation policy as a huge warning on how they do business. I have sent 7+ emails to the company to track progress on my order as they have not communicated anything helpful. Then they stopped responding to messages. If this is how they treat customers, how do they treat their employees? They told me the same thing described here, production issues, my items made it to quality control. It has been over two months. Of course as soon as they are reported to my credit card platform and their payment platform, they are pretending to magically make progress on my order to hold onto my money. They do no live by a single value they preach. I have never had such a terrible experience. I placed my order over two months ago and have nothing to show for it. I do not think they ever intended to try to send anything, but we’re happy accept my money to plan their family vacations and create inauthentic Instagram content. DO NOT GIVE THEN MONEY, unless you are into making donations to families. It’s pretty wild that they are able to stay on such a reputable payment platform with the way they do business.

I waited an extra long time for the clothes item to be delivered. The sizing is one size fits all, but it didn’t fit and wasn’t flattering. When I reached out to return I was told of their no return policy… and if I want a store credit I have to pay shipping costs. Back to Canada? So now I’ve spent a lot of money on a basic blend fabric outfit that doesn’t fit.

Ordered in July 2022 haven't been sent my order, have requested a full refund over 900 GBP, still waiting.

DONT BUY FROM THIS COMPANY

I placed an order in mid-July and their website stated that all orders would be shipped within 28 days - not business days, just days. I reached out after several weeks to inquire about my order and was told that because they received a large volume of orders it would take longer than 28 business days to ship. Waited another week or two to follow up and still nothing. I was told after several days that my item was in final production and should ship the following week. It never shipped. I was given the run around several times and finally asked for a refund. Fortunately they processed it but I believe it’s because I had also complained and opened a claim with Sezzle, the payment processor. I completely understand and love the idea of slow fashion but this was clearly a scam. I do not believe they intended to send my order and you can tell it’s a shady situation because their instagram account has limited who can share comments on their posts… they don’t want bad reviews. Don’t trust this company.

Do not order from this company. First of all, they claim to be a Canadian company but digging into their website shows they actually ship from Bali. There are stories all over social media of people being charged exorbitant customs fees when their DHL packages arrive... maybe 1-2 months after ordering and paying. They're lucky, though, considering my package NEVER arrived. I ordered June 8, 2022. On July 12, I received a text from MP (this is the only way they communicate) that my items were shipped. I checked the tracking info they provided for DHL, and DHL's system showed the package delivered... on July 5. Scribble of a signature and no one was home, I wasn't even in the STATE on that day. I advised MP of the issue (again, via text) and no one there even deigned to respond to me. Crickets since then.