RejuvaKnee Reviews 

1,964
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 1,483 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism and helpfulness, making interactions pleasant and productive. Many highlight the exceptional customer service, noting quick responses and effective problem resolution. People appreciate the personalized approach and the team's dedication to ensuring satisfaction, often describing the overall service as excellent and efficient. However, some customers noted product quality issues, with devices overheating or failing to charge. Others experienced problems with orders not arriving or unexpected monthly charges. A few also mentioned difficulties reaching customer service or concerns about the company's return policy.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and... See more

Product

People report ambiguous experiences with product, with many expressing significant dissatisfaction regarding... See more

Order

Users describe ambiguous interactions with order, with some finding the ordering process easy and... See more

Service

Reviewers mention positive feedback about service, with many describing it as excellent and giving 5-star... See more

Reviews shaping this summary

Rated 4 out of 5 stars

All started well with the shoulder products--two of them. Waited a long time to get them and immediately began the process following instructions. Used it never above 40 temperature. After about three... See more

Company replied

Rated 4 out of 5 stars

It appears the products are worthwhile however I have not received them from just ordering today. If they live up to the info provided it will be worth while and appreciated. I cannot rate them as s... See more

Company replied

Rated 4 out of 5 stars

My experience overall was terrible, with difficulty reaching a rep. (Lost a star for that). The person who assisted me, Will, was very helpful and polite and I would give him a 5 star.... See more

Company replied

Rated 5 out of 5 stars

I ordered FootRenew for my grandpa’s foot and leg pain. The product helped him so much that when they quit working within 90 days he was very disappointed. After messaging customer service and going t... See more

Company replied


Company details

  1. Health and Beauty Shop

Written by the company

Natural solution to aid chronic knee pain


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 39% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.1

All reviews

(1,964)

1,330 reviews in the last 12 months

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Rated 5 out of 5 stars

10 STARS FOR SOFIA

I was fortunate enough to have Sofia receive my concerns and address them in a most timely manner. She went above and beyond the usual expectations, as well profusely apologize for the delay in receiving my refund for a returned product. I am so happy to give her best rating there possibly is!! Thank you, again, Sofia! Your most satisfied customer…Nancy Walker

June 12, 2026
Unprompted review
RejuvaKnee logo

Reply from RejuvaKnee

Thank you so much for this wonderful review, Nancy! We're thrilled to hear Sofia took such great care of you and made sure your refund concern was fully resolved. We're lucky to have her on the team, and I'll be sure to pass along your kind words to her personally. Thank you for giving us the chance to make things right, and we truly appreciate your patience and support!

Rated 3 out of 5 stars

Beware of being signed up for memberships

Very much dislike that you are signed up for a membership and monthly recurring charge that I knew nothing about. Also I did not order the knee product, I ordered the shoulder massager, but the billing is for RejuvaKnee. The massager works reasonably well, just not what I thought it would be when I ordered. Also the website makes you go through all these offers for more products before you can check out. I thought I had called to cancel when I noticed first charge but was told today that I had not cancelled. Hung up in anger. Called back later and was told the membership was cancelled. Guess I'll see next month.

June 11, 2026
Unprompted review
RejuvaKnee logo

Reply from RejuvaKnee

We're truly sorry for the frustration. The membership terms should have been clearer at checkout, and your cancellation should have been handled right the first time. Your membership is now cancelled. RejuvaKnee is our company name, which is why it appears on your billing even though you ordered the shoulder massager. Please reach out to us directly if you see any further charges and we'll make it right.

Rated 2 out of 5 stars

My partner bought the RejuvaKnee…

My partner bought the RejuvaKnee because she has terrible pain in her knee. While it does appear to have heat and vibration modes, the unit does not quite fit on my partner’s knee using the standard device belts, unfortunately. The belts are just not long enough to wrap around her knee. They do provide an “extension belt” which is supposed to work for people that have larger legs/knees. We tried the extension, but it is extremely awkward to use! With the extension, the whole appliance keeps slipping and sliding and cannot be used with any degree of precision. The extension belt does not attach securely either. I think if the circumference of my partner’s knee was an inch or two smaller, things might work better. But as is, my partner cannot use this unit. It just sits around the house—another example of medical device that doesn’t quite live up to its promises…

June 10, 2026
Unprompted review
RejuvaKnee logo

Reply from RejuvaKnee

We're sorry the fit hasn't worked for your partner and that the extension belt didn't solve the issue. We did request more information through Trustpilot so we could look into this for you, but we haven't received a response yet. Please email us at support@rejuvaknee.com with your order details and we will be glad to find a solution, whether that's a fit adjustment or a return.

Rated 5 out of 5 stars

Rapid and Satisfactory response

I was mistakenly enrolled in the membership contract after purchasing a massaging sleeve. Upon noticing the monthly charges in my credit reports I contacted the customer service department and heard back from Carlos within a few hours despite it being a weekend. He immediately resolved the confusion, canceling the contract and initiating a refund. Much appreciated!

June 6, 2026
Unprompted review
Rated 1 out of 5 stars

This is a scam

This is a scam. I’ve been charged an additional 42.95 each month since I purchased this product. Which by the way didn’t do anything it said it was going to do. I tried to contact customer service but there reply was that they were unable to find an order linked with my email and asked me to show them the charge on my card. (That wasn’t going to happen..)I also filed a complaint with Better Business Bureau and they claimed they would reimburse me but that hasn’t happened yet.

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

I was sceptical about this being a scam…

I was sceptical about this being a scam but i was desperate to ease my shoulder pain so i had to give it a try. Within no time the parcel arrived and i got the shoulder massager on immediatly.
It was such a relief to feel the heat and the vibration.

May 12, 2026
Unprompted review
RejuvaKnee logo

Reply from RejuvaKnee

Thank you for your feedback, Colin. We’re delighted to hear that you decided to give the product a try and that it arrived promptly.

It’s wonderful to know that you experienced relief as soon as you began using the Shoulder Massager and that the heat and vibration features provided comfort for your shoulder pain. We appreciate you taking the time to share your experience and are pleased that the product has made a positive difference for you.

Thank you for your support.

Rated 5 out of 5 stars

It was easy

It was easy. The visual was excellent

May 19, 2026
Unprompted review
RejuvaKnee logo

Reply from RejuvaKnee

Hi Sandy,

Thank you for sharing your experience with us.

We’re glad to hear that the ordering process was easy and that you found the visual presentation helpful and clear. Creating a smooth and informative experience for our customers is very important to us, so we truly appreciate your feedback.

Thank you again for your support, and we hope you continue to enjoy your experience with RejuvaCare.

RejuvaCare Customer Support Team

Rated 5 out of 5 stars

Order process was ok no confusion…

Order process was ok no confusion simple and direct.

May 18, 2026
Unprompted review
RejuvaKnee logo

Reply from RejuvaKnee

Thank you for your feedback. We’re glad to hear that your ordering experience was simple, direct, and easy to follow. We appreciate you taking the time to share your experience with us.

Rated 5 out of 5 stars

Straight forward and heard it's a great…

Straight forward and heard it's a great product. Cannot wait to try it. My friend is completely out of pain after 6 months.

May 17, 2026
Unprompted review
RejuvaKnee logo

Reply from RejuvaKnee

Thank you for your feedback. We’re glad to hear that your ordering experience was straightforward and that you’re looking forward to trying the product. It’s also wonderful to know you’ve heard positive results from your friend’s experience.

We appreciate you taking the time to share your thoughts and hope the product provides you with a positive experience as well.

Rated 1 out of 5 stars

This company continues to charge my…

This company continues to charge my Mother every month for something she has never ordered and never receives anything. In addition, you attempt to call the alleged Customer Service number and it is non-working. This company preys on seniors and feels good about taking their money with no guilt.

May 16, 2026
Unprompted review
Rated 5 out of 5 stars

My order was lost somewhere between…

My order was lost somewhere between here and there. It showed it was delivered but I never got it. So I contacted them about it. They sent me another one no problem. I got it yesterday. I am very pleased. And HAPPY! THANKS AGAIN REJUVACARE.

January 18, 2026
Unprompted review
RejuvaKnee logo

Reply from RejuvaKnee

Thank you for your feedback, Teresa. We’re glad to hear that although there was an issue with the original delivery, our team was able to assist you promptly by sending a replacement without hassle.

We’re pleased to know that you received your order and are happy with the resolution. Thank you for taking the time to share your experience with us.

Rated 5 out of 5 stars

Best Service ! while the product was not going to work…

while the product was not going to work for my wife after talking with her Doctor. THEY MADE IS EASY AND TROUBLE TO RETURN FOR FULL REFUND
One of the best companies I have I have worked with in many years definitely 5 star

May 15, 2026
Unprompted review
RejuvaKnee logo

Reply from RejuvaKnee

Thank you for your feedback, George. We’re pleased to hear that although the product was ultimately not the right fit for your wife after consulting with her doctor, your return and refund experience was smooth and hassle-free.

It’s wonderful to know that our team was able to make the process easy for you. We truly appreciate your kind words and your 5-star recommendation.

Rated 5 out of 5 stars

Goodly stuff that I invision good…

Goodly stuff that I invision good results

May 16, 2026
Unprompted review
RejuvaKnee logo

Reply from RejuvaKnee

Thank you for your feedback, Quado. We’re glad to hear that you’re optimistic about the product and looking forward to positive results.

We appreciate you taking the time to share your thoughts and hope you have a great experience with your purchase.

Rated 5 out of 5 stars

Ease of use.

May 14, 2026
Unprompted review
RejuvaKnee logo

Reply from RejuvaKnee

Thank you for your feedback. We’re pleased to hear that you found the product easy to use. We appreciate you taking the time to share your experience with us.

Rated 1 out of 5 stars

I never received my massager

I never received my massager. It never came!!! And I have recurring charges on my account for nothing!! And trying to get anywhere to get help is a nightmare. To try to cancel is a nightmare, too. I'm so upset with this company. Do Not have anything to do with them.

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

The shoulder wrap is everything that is…

The shoulder wrap is everything that is advertised. Anytime I feel pain, I put it on, and within 15 minutes, the pain is gone. I highly recommend it for anyone with shoulder cuff problems or stiff shoulders.

May 16, 2026
Unprompted review
RejuvaKnee logo

Reply from RejuvaKnee

Hi Segio,

Thank you so much for sharing your experience.

We’re very happy to hear that the shoulder wrap has been helping relieve your pain and providing comfort when you need it most. Knowing that you’re seeing positive results so quickly means a lot to us.

We also appreciate your recommendation and your trust in RejuvaCare. Feedback like yours encourages our team to continue providing products and support that customers can rely on.

Thank you again for taking the time to share your thoughts, and we’re glad to be part of your wellness journey.

RejuvaCare Customer Support Team

Rated 1 out of 5 stars

Misguided greed

It is beyond me that character and integrity are in such arrears these days that a company with a product that actually works as described has to scam you for a $42.95 per month subscription you know nothing about until you notice it on your credit card statement. Check your credit card statement people. These guys are stealing money from you!!!!

May 15, 2026
Unprompted review

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