All started well with the shoulder products--two of them. Waited a long time to get them and immediately began the process following instructions. Used it never above 40 temperature. After about three... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Natural solution to aid chronic knee pain
2803 Philadelphia Pike, Claymont, 19703, Delaware, United States
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 39% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The device seems to be good, However watch which buttons you tick - I ended up with an ongoing subscription at USD 42.95 a month
I was fortunate enough to have Sofia receive my concerns and address them in a most timely manner. She went above and beyond the usual expectations, as well profusely apologize for the delay in receiving my refund for a returned product. I am so happy to give her best rating there possibly is!! Thank you, again, Sofia! Your most satisfied customer…Nancy Walker

Reply from RejuvaKnee
Very much dislike that you are signed up for a membership and monthly recurring charge that I knew nothing about. Also I did not order the knee product, I ordered the shoulder massager, but the billing is for RejuvaKnee. The massager works reasonably well, just not what I thought it would be when I ordered. Also the website makes you go through all these offers for more products before you can check out. I thought I had called to cancel when I noticed first charge but was told today that I had not cancelled. Hung up in anger. Called back later and was told the membership was cancelled. Guess I'll see next month.

Reply from RejuvaKnee
My partner bought the RejuvaKnee because she has terrible pain in her knee. While it does appear to have heat and vibration modes, the unit does not quite fit on my partner’s knee using the standard device belts, unfortunately. The belts are just not long enough to wrap around her knee. They do provide an “extension belt” which is supposed to work for people that have larger legs/knees. We tried the extension, but it is extremely awkward to use! With the extension, the whole appliance keeps slipping and sliding and cannot be used with any degree of precision. The extension belt does not attach securely either. I think if the circumference of my partner’s knee was an inch or two smaller, things might work better. But as is, my partner cannot use this unit. It just sits around the house—another example of medical device that doesn’t quite live up to its promises…

Reply from RejuvaKnee
Did not work and then they automatically signed me up for a subscription that I was unaware. Attempted to contact and representative was extremely rude and refused to cancel.
I was mistakenly enrolled in the membership contract after purchasing a massaging sleeve. Upon noticing the monthly charges in my credit reports I contacted the customer service department and heard back from Carlos within a few hours despite it being a weekend. He immediately resolved the confusion, canceling the contract and initiating a refund. Much appreciated!
This is a scam. I’ve been charged an additional 42.95 each month since I purchased this product. Which by the way didn’t do anything it said it was going to do. I tried to contact customer service but there reply was that they were unable to find an order linked with my email and asked me to show them the charge on my card. (That wasn’t going to happen..)I also filed a complaint with Better Business Bureau and they claimed they would reimburse me but that hasn’t happened yet.
I was sceptical about this being a scam but i was desperate to ease my shoulder pain so i had to give it a try. Within no time the parcel arrived and i got the shoulder massager on immediatly.
It was such a relief to feel the heat and the vibration.

Reply from RejuvaKnee
Order process was ok no confusion simple and direct.

Reply from RejuvaKnee
Straight forward and heard it's a great product. Cannot wait to try it. My friend is completely out of pain after 6 months.

Reply from RejuvaKnee
This company continues to charge my Mother every month for something she has never ordered and never receives anything. In addition, you attempt to call the alleged Customer Service number and it is non-working. This company preys on seniors and feels good about taking their money with no guilt.
My order was lost somewhere between here and there. It showed it was delivered but I never got it. So I contacted them about it. They sent me another one no problem. I got it yesterday. I am very pleased. And HAPPY! THANKS AGAIN REJUVACARE.

Reply from RejuvaKnee
while the product was not going to work for my wife after talking with her Doctor. THEY MADE IS EASY AND TROUBLE TO RETURN FOR FULL REFUND
One of the best companies I have I have worked with in many years definitely 5 star

Reply from RejuvaKnee
Goodly stuff that I invision good results

Reply from RejuvaKnee
I never received my massager. It never came!!! And I have recurring charges on my account for nothing!! And trying to get anywhere to get help is a nightmare. To try to cancel is a nightmare, too. I'm so upset with this company. Do Not have anything to do with them.
The shoulder wrap is everything that is advertised. Anytime I feel pain, I put it on, and within 15 minutes, the pain is gone. I highly recommend it for anyone with shoulder cuff problems or stiff shoulders.

Reply from RejuvaKnee
Repeated fraudulent transactions from this Merchant after I foolishly trusted them with my credit card details.
Heed the warnings!
It is beyond me that character and integrity are in such arrears these days that a company with a product that actually works as described has to scam you for a $42.95 per month subscription you know nothing about until you notice it on your credit card statement. Check your credit card statement people. These guys are stealing money from you!!!!
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.