Order MSH2234 They indicate things might be slow due to Covid-19. But how does this affect responding to emails? There is something wrong here not even sure if there are any organic lifeforms inv... See more
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See what reviewers are saying
Just about to order a ring cam price is between £10 and £50 less than elsewhere, but thought I'd check the reviews of the company first as no PayPal payment option now , wondering whether this is beca... See more
Order no. #1311 Absolutely awful customer service. Order got cancelled after a three week wait and now I am two weeks into waiting for a refund, no reply from any of my emails. Absolutely disgrac... See more
Like many people previously I didn’t read the reviews before placing my order. Didn’t arrive in the time the said on their site or as advertised. Ended up cancelling after threatening charge back. To... See more
Company details
Written by the company
We're are an online Electrical store, specialising in smart products for your home! We stock a range of brands such as Google Nest, Ring, Hive and much more.
Contact info
Unit 1, 91 Loyd Road, NN1 5JE, Northampton, United Kingdom
- info@mysmarthub.co.uk
- mysmarthub.co.uk
1.2
Bad
124 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Hello Bob
Hello Bob, ordered a ring floodlight over a week ago and still not got a dispatch notification. The floodlight was was a matter of emergency as we had an attempted break in. After reading the reviews in here I am now very concerned and would like my money back if I do not receive the item this week.
March 7, 2021
Unprompted review
What a joke!
Placed an order over a month ago and still nothing. After chasing, they got back to me saying they don’t know when they will be able to deliver as the product it’s not in stock. There was no indication of this at the time of purchase. What a joke!!
March 5, 2021
Unprompted review
Terrible customer service
Terrible customer service. Website suggested they had an item in stock so I made a purchase. Two weeks later I hadn’t received any update so I contacted them to find out when I should I expect delivery and they cancelled my order with out agreement from myself. When I checked the item on the website, it was in stock again but the price had gone up. It’s worth paying a bit extra to avoid this company.
March 3, 2021
Unprompted review
The item still has not arrived and…
The item still has not arrived and these people have not even bothered to tell me when it will ship and if it will even be shipped or if there’s a problem... absolute terrible customer service from this company!
March 2, 2021
I had to cancel my order and to be…
I had to cancel my order and to be fair, they refunded within 5 days
March 1, 2021
Unprompted review
Disaster
Disaster. £550 on nest fire alarms, nothing delivered, no response to emails, no phone number. DO NOT USE. I suspect the whole company us a total con.
February 26, 2021
Unprompted review
Daylight Robbery!!!!…
I am worried very worried after reading theses reviews I have spent £183.96 order number #1642 and been waiting for over a month nothing but silence from this company. The worst online company I have ever bought from I want my money back!!! It seems you have no intention of honouring my order whatsoever. A message to all out there AVOID AVOID AVOID daylight robbery I will be contacting my solicitor I hope you read this review Earl Beckles
February 26, 2021
Unprompted review
They take your money but don't have stock.
They take your money when they don't have any stock. I ordered a Ring Floodlight Camera as they were significantly cheaper than anywhere else but two weeks later they still do not have any stock and cannot say when they will be able to fulfil the order.
I have now cancelled the order and am waiting for a refund.
February 23, 2021
Unprompted review
DO NOT BUY !!
DO NOT BUY !!! WASTE OF TIME !! NO STOCK. NO DELIVERY DATE. NO CONTACT.
TRUST DO NOT BUY !!!
February 23, 2021
Unprompted review
Order never arrived so I requested a…
Order never arrived so I requested a refund.
Email came saying it had been cancelled, no explanation as to why they couldn't provide the products. I'm also still waiting on a refund.
Avoid like the plague, companies like these need closing down ASAP
February 21, 2021
Unprompted review
Good price but no actual product
Ordered nest fire alarms but three and a half weeks later they hadn’t arrived.
Charlotte at Smart Hub did respond to emails and cancelled the order to initiate the refund.
Just very odd as the same products are on sale now with Smart Hub and they obviously pay to appear in Google search results. They just don’t have the product to send you!
Best avoided.
February 17, 2021
Unprompted review
Untrustworthy Company
I ordered a smart camera which they advertised on their website as being available but in fact they never had it. The money left my account at the point of order but they have been very slow at refunding. There is no telephone number to call them on and you have to rely on them replying by email. Very poor service, very untrustworthy and strongly recommend people consider alternative online companies.
February 16, 2021
Unprompted review
Incredibly poor customer service
Incredibly poor customer service, despite multiple attempts to contact them regarding my order they have never responded.
February 15, 2021
Unprompted review
No communication or dispatch date!
February 14, 2021
Ordered my product over a month ago and…
Ordered my product over a month ago and still not received it
February 14, 2021
No item and no idea when it might come!
Order smoke alarm 3 weeks ago. I’ve not received any update on order or when I can expect to receive. Various emails sent without reply.
February 14, 2021
Refunded straight away
I ordered and paid for the Ring Floodlight, after a week I questioned when delivery was expected and unfortunately the item was not in stock and a date couldn’t be given. I requested a refund and this was actioned straight away. Checked my bank and the refund has been made. Gave 3 stars because no notification was given regarding stock levels.
February 12, 2021
Poor communications and delivery times
2 weeks later and no information on my order even after chasing.
February 12, 2021
I still haven’t receive my Nest smoke…
I still haven’t receive my Nest smoke detectors, and I am getting concerned this is fraudulent?
February 12, 2021
i ordered and payed for a fitbit 15…
i ordered and payed for a fitbit 15 days ago the money was debited from my account but ive never recieved my order
after 7 days i emailed to ask why and was told there were none in stock
no offer of a refund to me
February 11, 2021
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