Order MSH2234 They indicate things might be slow due to Covid-19. But how does this affect responding to emails? There is something wrong here not even sure if there are any organic lifeforms inv... See more
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See what reviewers are saying
Just about to order a ring cam price is between £10 and £50 less than elsewhere, but thought I'd check the reviews of the company first as no PayPal payment option now , wondering whether this is beca... See more
Order no. #1311 Absolutely awful customer service. Order got cancelled after a three week wait and now I am two weeks into waiting for a refund, no reply from any of my emails. Absolutely disgrac... See more
Like many people previously I didn’t read the reviews before placing my order. Didn’t arrive in the time the said on their site or as advertised. Ended up cancelling after threatening charge back. To... See more
Company details
Written by the company
We're are an online Electrical store, specialising in smart products for your home! We stock a range of brands such as Google Nest, Ring, Hive and much more.
Contact info
Unit 1, 91 Loyd Road, NN1 5JE, Northampton, United Kingdom
- info@mysmarthub.co.uk
- mysmarthub.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
orer #1694
ordered 3 ring cameras , #1694 money paid no cameras delivered , waiting for update not sure if I've been scammed, can't get hold of company, seems to reply to this, can i be advised about delivery ?
They have taken payment not had…
They have taken payment not had delivery can’t get hold of them the one and only email they have no longer works!!
I have had to contact my bank for a fraudulent sale they can refund the money in full. Do not buy from this company
7 days later still no delivery date no…
7 days later still no delivery date no reply from customer service
Like many people previously I didn’t…
Like many people previously I didn’t read the reviews before placing my order. Didn’t arrive in the time the said on their site or as advertised. Ended up cancelling after threatening charge back. To be fair communication was ok but only false promises. I ordered directly with Ring and it arrived the following day. Worth paying the extra.
No sign of goods. No comms from company. Avoid!
Order placed 2 weeks ago and receipt for order received. No sign of the goods and no update since. Have emailed twice asking for an update. No response. Wish I had paid a few more pounds to support a more professional company. Will I ever see the goods - who knows.
I would give them 0 ⭐️ If I had the…
I would give them 0 ⭐️ If I had the option horrible horrible company I don’t know how in this day and age can these guys get away with ripping people off
Asked for feedback, haven't delivered
I made my order a week ago and you've asked for feedback by email before you've actually delivered me anything. I think that deserves 1 star
A month after my husbands birthday the…
A month after my husbands birthday the mug still hasn’t arrived
I will give zero stars if there is any.
I will give zero stars if there is any.
no correspondence and no item is received yet.
I will never use it again.
Not received my order so can’t really…
Not received my order so can’t really give any better rating
7days later no dispatch.
7days later no dispatch.
Cheap but takes much longer than other sites
I have sent numerous emails just asking…
I have sent numerous emails just asking if they have it in stock with no reply so I’m not holding my breath about a delivery for this item, can feel a charge back coming on with this one. Pay a few pounds more and go with someone reputable because this company certainly isn’t 😡
Buyers Beware
Just about to order a ring cam price is between £10 and £50 less than elsewhere, but thought I'd check the reviews of the company first as no PayPal payment option now , wondering whether this is because of the volume of chargebacks ?. Seems its being run by someone called Bob who doesn't answer email !!!! Think I'd prefer to buy elsewhere and pay a bit more for piece of mind
Ordered the Sphero Bolt in December…
Ordered the Sphero Bolt in December order was cancelled 2weeks later leaving me to find another one from somewhere. Still not got my refund. Spoke to someone on the phone several times keep telling me to check my account. If its not in tomorrow 21/01/21 ill be calling back AGAIN!! ORDER NO - 1531. Has anybody actually got a refund back off them at all....???
Order #1545 totalling £135.32 was…
Order #1545 totalling £135.32 was placed on the 5th December and I informed via email on the 16th that this has been cancelled. I chased my full refund on the 19th December and was told the refund would be actioned on the Monday (21st). Again no refund and chased on the 4th January to be told it would be refunded in the next 48 hours! Yet again NO REFUND! Bob please can you reply to my email and action this immediately. So far the customer service has been horrendous!
This company is a joke
This company is a joke - DO NOT BUY FROM THEM! I purchased 2 Google Nests in November. I didn’t receive them for 3 weeks. Then they sent the wrong colour (copper instead of black!). So I had to pay to return them as they do not cover postage. Since then, I have sent repeated emails requesting my refund, to be told it’s been processed and then being told today that it hasn’t been processed yet. I paid £350! Now forced to waste more time in chasing it through Paypal. Save yourself the bother - shop elsewhere.
One is too high ordered a camera on…
One is too high!! ordered a camera on 27th nov stated was in stock - money taken nothing delivered.. chased to be told it would be delivered 21st 22nd Dec its now jan and nothing have sent an email asking for a refund and nothing from the infamous Bob. So Bob if your reading either send the camera as is your obligation to do so as you have had payment since nov. Or refund me as its your other option. Otherwise legals will commence. Order number #1466

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