Mysteryboxshop Reviews 

218
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Ordered 3 mystery boxes. An 11 year olds gadget box, a mans mystery box and a womans mystery box. We were all shocked and happy with the quality and usefullness of the items in the boxes... See more

Rated 5 out of 5 stars

Top customer service. I messed up and duplicated my order. They got in touch personally and cancelled one for me

Company replied

Rated 5 out of 5 stars

Absolutely fantastic!!! From ordering to delivery is pretty damn quick? Ordered 3 boxes and they arrived well within the estimated delivery time? They outdo themselves at every turn, filling the boxes... See more

Rated 3 out of 5 stars

I ordered a mystery box from Mysteryboxshop and found the experience to be average. The items were decently packaged and varied, but some of the contents felt cheap and could easily be found at a lowe... See more

Company replied

Company details

  1. Gift Shop

Written by the company

Mystery Boxes are perfect for birthdays, anniversaries & any other occasion. Give the gift of suprise & joy today.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

218 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(218)

9 reviews in the last 12 months

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Rated 5 out of 5 stars

The stuff inside was not as good as

The stuff inside was not as good as I hoped not worth £50
I was giving it to kids for Xmas has I had no idea what to get them they suggested mystery box so I order from you and it’s not great . I loved the ones we got off you a few months ago but these are not . So now I got to go find more presents
Thanks anyways

November 25, 2023
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Reply from Mysteryboxshop

Hi Mel, Thank you for your review. We just tried calling you twice to see if we can help with this. Will try again.

Rated 5 out of 5 stars

So happy with my purchase I'm wanting more

Recieved my 49.99 mystery box and it was so much better than I expected definitely worth more than I paid for it. Will be ordering another 3 but unsure if I will get duplicates as 1 will be for me again and 2 as gifts will also be ordering a home one to try have recommended to everyone I know many thanks 😊

November 23, 2023
Unprompted review
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Reply from Mysteryboxshop

Thank you, Sarah. We are delighted that you liked it. Note of caution: duplicates are definitely a possibility so please be aware before you make a concrete decision.

Rated 5 out of 5 stars

Order 2 boys junior and 1 girl teen and…

Order 2 boys junior and 1 girl teen and got some good products. Fab items in them and fast delivery. So good for Christmas. Thank you

November 24, 2023
Unprompted review
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Reply from Mysteryboxshop

Thanks, Chelsea. We wish you all a superb one!

Rated 5 out of 5 stars

Happy customer

I've had 2 boxes from these guys and I was happy with most of the contents. I had a beauty box and a women's box, and both box contents were worth more than the box price. I will use most of the products that I received as well.

I did had an issue at first but this was rectified and I was very happy with the outcome. It's clear that they value their customers.

I will definitely be ordering again in the future.

Thank you Mysteryboxshop

November 18, 2023
Unprompted review
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Reply from Mysteryboxshop

Thank you, Gemma. We appreciate the feedback and were happy to help.

Rated 5 out of 5 stars

Fabulous customer service

Fabulous customer service and they have gone above and beyond my little boy is extremely happy and would recommend to everyone this Christmas :) massive value for money

November 17, 2023
Unprompted review
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Reply from Mysteryboxshop

Thank you, Mary. This is very kind of you. We are delighted to learn that you and your little boy are happy :-)

Rated 5 out of 5 stars

Perfect customer service, quirky items

After a initial issue, of which I was unsure how to review my experience, Shamus from customer service has been so kind, honest and human I can only say this is the kind of company I will buy from again and recommend to others as to be honest it's not how well a company deals with praise but how they turn negatives into positives.

November 9, 2023
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Reply from Mysteryboxshop

Hi Keeley, sorry to have disappointed you. We just tried calling to put it right but you were busy. Will try again. Thanks.

Rated 5 out of 5 stars

Personal touches

As soon as my order went though, I immediately got a text and phone from Shamus, he was so lovely and wanted to make the boxes special and individual as I ordered 4 boxes! I chose for Women.. these are for Christmas, so unfortunately I have not seen what’s in the boxes.I have seen other people’s boxes though, so I’m pretty excited to see the recipients reactions! I would definitely order again and I would highly recommend Mystery Box to anyone looking for something different to give as gifts,

November 12, 2023
Unprompted review
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Reply from Mysteryboxshop

Thank you very much! You're making us blush! We do hope you love the contents of the box, once you open them :-)

Rated 5 out of 5 stars

Great value

October 31, 2023
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Reply from Mysteryboxshop

Thank you, Melanie. We are happy to see that you enjoyed your Mystery Box Shop experience.

Rated 5 out of 5 stars

I had ordered 8 boxes 4 male and 4…

I had ordered 8 boxes 4 male and 4 female and they are amazing,and the customer service that I received was outstanding and I would happily order from this company. Again so many thanks from one happy customer.

October 31, 2023
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Reply from Mysteryboxshop

Thank you, Tracy. It was a pleasure to serve you and we hope that everyone loves the surprises inside the boxes.

Rated 5 out of 5 stars

Christmas

Very good box was happy with everything in there
It was a Christmas box
And the things I would use came in handy for my daughters
And family
Nothing was bad or tacky

October 30, 2023
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Reply from Mysteryboxshop

Thank you, Debbie. We are so chuffed to read this. You are very kind to take time out for us and we appreciate it.

Rated 5 out of 5 stars

Great things

October 28, 2023
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Reply from Mysteryboxshop

Thank you, Mark. We are pleased that you liked them and appreciate your custom.

Rated 5 out of 5 stars

Always a good selection and fast…

Always a good selection and fast delivery. I have ordered 3 times now and had 2 boxes eaxh time. I will be back buying more next week and end of the month.
I hope they keep up the quality, quantity and variety 😁

October 27, 2023
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Reply from Mysteryboxshop

Thank you, Karen. We love preparing your boxes for you and appreciate your custom.

Rated 5 out of 5 stars

No opened the boxes yet as they’re for…

No opened the boxes yet as they’re for Xmas but just want to say that the customer service for this company is amazing! Thank you so much for your help!

October 26, 2023
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Reply from Mysteryboxshop

Hi Sally, Thank you very much for this kind review. It's very rare to get a review prior to the boxes being opened and so we are grateful to your for taking the time out.

Rated 4 out of 5 stars

Fast postage

First of I just want to say how fast there postage is. I watched cole and Abbie open the women's,men's and junior box's and also watched gazza open £30 dog box iv had £50 men's,£50womens,£30 women's,£30 beauty,£30 teen boys,£30 dog all for Xmas gifts the only box similar to Abbie n Coles was a teen boys the dog box is full of cheap things toys was for a puppy otherwise not really much use for the rest but will donate the bits not needed was expecting better things in the dog box after watching gazza the rest of box's are ok I will order again just not the dog one as the toys will all be broke in seconds as our dog is a adult collie

October 24, 2023
Unprompted review
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Reply from Mysteryboxshop

Hi Lora, Thank you for the feedback and the review. We are very grateful to you.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service when first parcel got delivered to unknown address! Quick to sort and send another. Excellent selection of items.

October 17, 2023
Unprompted review
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Reply from Mysteryboxshop

Thank you, Amanda. It was a pleasure and we are relieved that you have them.

Rated 4 out of 5 stars

Womens £29.99 mystery box

Womens £29.99 mystery box

Reasonable contents, nothing particularly WOW!! about it. The makeup included for brows and contour were all dark, so of no use to the very fair person it was bought for, but I swapped these out with some other makeup I got in a £19.99 box. On comparing the £19.99 box I purchased a couple of months ago with this £29.99 box, the cheaper box seemed better value. A few same or similar items. The "extra" items in the more expensive box were a little strange. A dress up outfit?? A mesh laundry bag?? Reusable snack bags?? Would suggest these might be more suited to teenage girl or household box respectively. Items definitely worth the £29.99 I paid, but not worth double. Will this box make a great birthday gift for a friend, YES. Would I buy more, YES. Just be prepared to get some very random, although quite useful or amusing, items.

October 14, 2023
Unprompted review
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Reply from Mysteryboxshop

Thank you, Emalou. We will do better next time and yes, it's a random mix in every mystery box! We appreciate you taking the time out to give us a review.

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