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See what reviewers are saying

Rated 2 out of 5 stars

The buttons are too hard to push (like it hurts my thumbs), bending the device feels like I’m going to break it, the app is confusing and shows a low level of user experience design testing—as do the... See more

Rated 5 out of 5 stars

Read about mystery vibes in a fashion magazing and checked out their site. Really beautiful and so different from all sex toy sites out there. Made me feel very welcome and safe. And the products foll... See more

Rated 5 out of 5 stars

Packaged beautifully (think iPhone). Exterior is soft and smooth. Charge cable is USB. Does not come with adapter. The app is a nice idea, but doesn’t stay connected (Bluetooth) and the buttons are... See more

Company replied

Rated 5 out of 5 stars

Amazing product looks like it was designed for me. Very comfortable, perfect feature, adjustable to all the needs. Very convenient, you can take it anywhere! Is very discreet, ppl honestly will ask i... See more

Company details

  1. Medical Equipment Manufacturer

Written by the company

MV.Health is an award-winning leader in Women's & Men's Health devices. These doctor-designed products adapt to the user's anatomy & deliver targeted vibrations to promote pelvic comfort, support natural lubrication, encourage penile blood-flow & enhance overall intimate health. MV's FSA/HSA eligible devices have won over 60 international awards including Red Dot, iF Design & Design Week. Backed by science & documented in 15 peer-reviewed journal papers, MV devices are recommended by leading doctors in US, UK & Europe and have improved the lives of over 200,000 users worldwide.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

265 reviews

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Replied to 75% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Customer Service & Tenuto Solo Experience

Lily did a great job letting me know when the product would ship. In addition, she was quite patient in providing all sorts of information on product use. Customer service is a priority for this company!

Kudos to the company for developing a product that can be used solo, male/female, and male/male couples. My first experience was solo. Getting the Tenuto on does take some getting used to, but I quickly learned the best way. I used the phone app and I was amazed at the stimulation in so many different areas. I let the app cycle through the different patterns and used different intensities to get an idea of what was possible. My body responded as one might expect and time to climax was much sooner than I expected. Another indication of a great product. Looking forward to trying this with my partners.

April 22, 2021
Unprompted review
Rated 4 out of 5 stars

I purchased the Poco for my wife…

I purchased the Poco for my wife because many vibes are just to powerful and the Poco was advertised as less aggressive on the low settings. Even at the low settings it was just over stimulating. Overall the product is very high quality and I would recommend it. I’m sorry things just didn’t work out for my wife.

April 19, 2021
Rated 1 out of 5 stars

I would not recommend this product if…

I would not recommend this product if you are average length or shorter(be honest with yourself). I also could not get my testicles through without a bit of discomfort. I'm sure it works great if you're lucky enough to be 6 inches plus though.

April 14, 2021
Unprompted review
MV.Health logo

Reply from MV.Health

Dear Radfishguy,

We are so sorry that you didn’t have a good experience with Tenuto and thank you for writing this feedback.

We designed Tenuto to stretch and adapt to a wide range of penis and scrotum sizes, however we appreciate it won’t work for everyone. Our product design team would love to speak with you as they are currently working on the next Tenuto and the more feedback they can incorporate into it the more people it will satisfy.

As a thank you from us for your time, we will add you to our pilot users so you will be the first to get our new product, on us. If you would like to feedback, please email me at support@mysteryvibe.com and I will liaise with you to set up the call.

Thanks again,
Lily

Rated 2 out of 5 stars

I found Tenudo simply does not work

I found Tenudo simply does not work. 1.) There is no way I can get my balls through the bottom hole. 2.) The opening for the penis keep sliding forward due to the recommended lube. 3.) Bluetooth connection (reason for purchase), frustrating slow. 4.) On/Off switch very small and impossible to operate. And I do not need 12 speeds or various vibrations. This tool should really be much more easily operable.

March 22, 2021
Unprompted review
MV.Health logo

Reply from MV.Health

Dear D’Harry

We are so sorry that you didn’t have a good experience with Tenuto and thank you for writing this feedback.
We designed Tenuto to stretch and adapt to a wide range of penis and scrotum sizes, however we appreciate it won’t work for everyone. Our product design team would love to speak with you as they are currently working on the next Tenuto and the more feedback they can incorporate into it the more people it will satisfy. As a thank you from us for your time, we will add you to our pilot users so you will be the first to get our new product, on us.
If you would like to feedback, please email me at support@mysteryvibe.com and I will liaise with you to set up the call.

Thanks again,
Lily

Rated 1 out of 5 stars

Don't buy

I bought a MysteryVibe Crescendo this last Christmas as a gift to myself, and boy do I regret it. The toy does nothing for me. It's hard to feel anything from it, even on the highest setting due to the strange design. Also it's bendable design doesn't really work. It just unbends while you're using it, moving it out of the spots you want it. And on top of all that, the app doesn't seem to work on Android devices.

So, upon finding the app doesn't work with my phone, I requested a return for my, at the time, unopened product. The only way to contact the company is through their website interface. Their email isn't listed (or wasn't at the time I was trying to contact them), they have no phone number to call, and nowhere to write. I tried on no less than 3 occasions to contact them through their website to request a return and a refund.

The emails apparently never went through.

So I went to my bank to request a refund from them. At this point I decided I was never going to actually return this product and opened it to try it out using the controls on the device. It was AWFUL. All I ended up feeling was frustrated, both sexually and mentally. I gave it another chance a different day and it fared no better.

I just got a message from my bank that MysteryVibe has denied my request for a refund because they say I only contacted them once. Their website didn't work, keeping me from returning my unopened product.

Do not buy from MysteryVibe. Not only is the Crescendo a bad product, but their customer service is TERRIBLE.

February 12, 2021
Unprompted review
MV.Health logo

Reply from MV.Health

Dear Elizabeth,

We are very sorry to hear about your experience.

Customer support is our priority at Mysteryvibe. We double-checked our customer support system and we saw your message and had replied straight away, but maybe it ended up in Spam. You will find our contact email as well as a phone number on our contact us page, please do call us if you don’t see a reply to your message straight away.

Unfortunately, with Android, while we are constantly testing our app on new phones, due to the large number of brands and Android versions out there, it’s difficult for us to ensure Bluetooth compatibility with all of them. Please let us know which phone brand and Android version you have, and we will build the support for that in our next release.

We also encourage everyone to check out our Play Page so they can enjoy all the things Crescendo has to offer since it’s a very versatile toy and the app is a small part of it.

Please get in touch directly via email support@mysteryvibe.com on the particular issues you are experiencing on the app and if we can’t resolve them, we will get the fix added to our next App release.

Please also add our two main customer support emails: support@mysteryvibe.com and hello@mysteryvibe.com to your contacts so they will always go to your inbox.

Sorry again for the poor experience, we will make it right!

Kind regards,
Lily at MysteryVibe Support.

Rated 2 out of 5 stars

I want to ask Ed a question about his…

I want to ask Ed a question about his 7/29 review. I also just received my Tenuto and have yet to get it on securely. What else have you learned since writing your review?

August 14, 2020
Unprompted review
MV.Health logo

Reply from MV.Health

Dear Paul, Thanks for your feedback. I just spoke to our customer support team and they will send you a detailed email shortly. Soum x

Rated 5 out of 5 stars

Tenuto cured my age related delayed ejaculation

I purchased the Tenuto to help with a loss of sensation issue that is related to aging and being circumcised (delayed ejaculation). My urologist advised me to get a vibrator for the perineum to enhance sensation. The Tenuto has successfully enabled me to consistently climax once again. The opening provided for the penis and scrotum is very small and since the device is very stiff, it was initially very frustrating, painful and difficult for me to get the Tenuto seated and positioned properly. However I found by initially placing a very flexible silicone penis ring around both penis and scrotum before putting on the Tenuto, it was much easier and painless to get the Tenuto on and have it stay on without dislodging and falling off. There is definitely a learning curve, but with patience and practice it is all good now. The vibrations are variable since they can be adjusted for different modes and strengths. I am very pleased with the strength of the vibrations compared to other male vibrators on the market. The battery charge lasts a very long time and the device charges rapidly. I would prefer a remote option vs app. My understanding is the company is working on a remote for Tenuto. I have found that this company seems to carefully listen to their customers and thoughtfully responds to their emails. My company contact Soum has been wonderful.

July 29, 2020
Unprompted review
Rated 1 out of 5 stars

Do not purchase the MysteryVibe Tenuto…

Do not purchase the MysteryVibe Tenuto product if you expect $ 150.00 dollars worth of quality. The engineering on the on/off switch is clearly defective and almost impossible to find it under the rubber covering. The device is bulky, inflexible, and trying to open it up enough to put your testicles in it is impossible. Not sure who they made this thing for but it's clearly not worth the money.

May 26, 2020
Unprompted review
MV.Health logo

Reply from MV.Health

Hi Fred, Sorry to hear you are having trouble with your Tenuto! People often mistake the power symbol for the on/off switch (the button is right next to the symbol). We have found that the best way to use Tenuto is to make sure that Tenuto is turned on before putting it on. We also recommend connecting to the app in order to be able to control Tenuto whilst wearing it (you can control Tenuto without the app, but the location of the buttons make it slightly difficult once you're wearing it!). Before putting Tenuto on, generously apply a water-based lubricant on Tenuto, your penis, or both. Tenuto is easiest to put on during arousal. Stretch and open the “wings” outwards, as opposed to sideways to create a bigger opening to slide it on. Please send us an email on support@mysteryvibe.com so we can better help you with your experience of Tenuto.

Rated 2 out of 5 stars

Lasted 5 minutes

I received my crescendo, set it up to charge, paired it to my app, downloaded the update, never connected properly in the 5 minutes that it actually worked before it turned itself off and now refuses to charge/turn on. Charger works fine, flashing green light but no pulse light coming from the vibe. Very disappointed, sent email with no response as yet. So I have in my possession the most expensive vibrator and also the shortest lifespan all in one unit. *insert sad face*

May 25, 2020
Unprompted review
MV.Health logo

Reply from MV.Health

Hi Benjamin, Sorry to hear you're having trouble with your Crescendo. We responded to your email yesterday from "hello@mysteryvibe.com" - did you not receive the email? let us know if you're still having issues! Thanks, Kelly

Rated 5 out of 5 stars

Beautiful 'welcoming' design

Read about mystery vibes in a fashion magazing and checked out their site. Really beautiful and so different from all sex toy sites out there. Made me feel very welcome and safe. And the products follow through on that design - really elegant and non-threatening. Easy to introduce into the bedroom and play with your partner. Good job guys, keep creating cool new toys!

December 30, 2019
Unprompted review
Rated 4 out of 5 stars

Well I havent gotten to the end with…

Well I havent gotten to the end with the issue I am having infact it's a little too early to expect me to give any type of a glowing review yet I havent even sent my unit in for repairs which it needs so far I will follow through un the end I promise

December 17, 2019
Unprompted review
Rated 1 out of 5 stars

I purchased the Crescendo through a…

I purchased the Crescendo through a Touch of Modern. I was excited to try it. First of all, the instructions were pretty non existent and the app is worse. The buttons didn't work as they were supposed to. At one point, the phone showed it was paired, but it never showed actively connected to the Bluetooth. I'm looking to figure out how to return it. Extremely disappointed.

December 14, 2019
Unprompted review
MV.Health logo

Reply from MV.Health

Hi Lisa, Sorry to hear you're having trouble with your Crescendo. Could you please get in touch with us on support@mysteryvibe.com so we can help you with your Crescendo. Love, Kelly x

Rated 1 out of 5 stars

Can somebody explain to me why You…

Can somebody explain to me why You still can pre-order TENUTO When they have Still problems to deliver And keep customers On a leash and D don’t let you know that they have a long delivery time before you pay that’s you have to read In the order confirmation when you buy it in September you get the messages in the end of November when they go deliver I have a messageFrom them I have to wait to the end of December

November 17, 2019
Unprompted review
MV.Health logo

Reply from MV.Health

Hi Marco, Tenuto is a preorder item and ordering earlier ensures you get it as soon as we have availability. At the time of your order you should have received an estimated delivery date. If you could email us on support@mysteryvibe.com, I can look into your order and see when the expected shipment time will be. We are really sorry about the delay between order and delivery time. If you would prefer to wait and order again when we have Tenuto in stock for immediate delivery, send us an email and we can arrange this for you. Big love, Kelly x

Rated 1 out of 5 stars

Does Tenuto even Exist

For a company that's apparently worth millions of dollars, they have a very poor handle on their products.
Bought a Crescendo when they first came out but unfortunately the charger was lost during a house move. Contacted Mysteryvibe about a replacement and the guys were generous enough to sent a whole new Crescendo (cheers for that by the way) but somehow shortly after arriving it broke just behind the first motor and the charger doesn't seem to work with the original one so now I'm stuck with 2 Crescendo's that don't work properly

As for Tenuto, I'm starting to wonder if it's a real product or just a scam to make a few billion dollars then disappear to the canary islands or somewhere similar and leave us all in the lurch.
Paid for mine in May 2018 with an estimated arrival date of Aug 18
Recieved an email in Aug stating that production was on track with an estimated arrival of late Aug early Sept.
September got another update saying that there were delays due to motor and battery parts being unavailable but are going to be shipping products out 1 week after they arrive.
Start of October another update, the parts have arrived but their factory was closed due to "Chinese Golden Week" and won't be opened again till 8 Oct.
Was supposed to be getting an address confirmation a week later but that didn't happen till the start of November.
March of this year I sent an enquiry as to the whereabouts of my order and got told that it was in the factory being made but wasn't due to be delivered until late May.
Start of October I finally received some communication from them stating that improvements had to be made between batches (even though mine was being made back in March apparently) and delivery date was supposed to be at the end of October.
It is now November and still no product.
I've seen Tenuto advertised on Amazon and according to the add even they don't know when it will be "back in stock" ("back in stock" to me tends to mean that they had some stock at some stage).
After reading reviews it seems that the only people that have actually received their order are the ones that complain about waiting since November last year. The only other reply to the complaints I've read so far is if they email Mysteryvibe and the guys with "check your order status"
I've never heard of a product that can take so long to be manufactured. It must be made out of 1 the rarest materials on the planet. 18 months I've waited for mine and still no sign of it. Starting to wonder if I even want it anymore or a refund. Pretty sure that it's not that good that it'll compensate for the time waiting and a refund won't either
NOT VERY HAPPY

November 12, 2019
Unprompted review
MV.Health logo

Reply from MV.Health

Hi Azza, sorry to hear about your experience. You should have received communication from us to confirm your address and/or received your Tenuto by now. Could please email us on support@mysteryvibe.com so I can look into your order as we have fulfilled or contacted everyone who brought in May 2018. We are really sorry about the original delay, however we needed that extra time to make the product as perfect as possible. If you could also let me know about your Crescendo order I can look into getting you a replacement. Big love, Kelly x

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