Mystiquejerseys Reviews 66

TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Absolutely blown away by the quality and service from Mystique Jerseys in Fermanagh! ⭐⭐⭐⭐⭐ From start to finish, the whole experience was top-class. The attention to detail is unreal— you can t... See more

Rated 5 out of 5 stars

A massive shoutout to Mystique Jerseys for hooking up our 23 under-11s with the coolest end-of-season gift ever! The kids were buzzing when they saw their jerseys – top quality, awesome designs, and p... See more

Company replied

Rated 2 out of 5 stars

I bought 3 jerseys, one premium, and two weird and wonderful. The premium jersey was excellent, a great quality kit that looks great, with a scarf, a badge and a profile of the team. However, the wei... See more

Company replied

Rated 2 out of 5 stars

This company offers a NO refund, NO exchange & NO return policy. I naively didn’t check this beforehand so don’t make the same mistake as me. Bought this for a jersey addict expecting to get a uniqu... See more

Company replied

Company details

  1. Soccer Store

Written by the company

We are the market leaders in genuine mystery jerseys! We have shipped to over 40 countries worldwide and have supplied over 50,000 jerseys to our customers.


Contact info

4.1

Great

TrustScore 4 out of 5

66 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

10/10 Recommend From Canada

Every single time I receive a kit, it is absolutely spot on. I love the little extras that come with the kit as well. It is great added value. I would 100% recommend. The kits always have a write up about the club they I always find interesting as well. Very well thought out!

May 13, 2025
Unprompted review
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Reply from Mystiquejerseys

Thank you for the review Kieran!

Rated 5 out of 5 stars

Great service

Just received my first jersey today , very quick delivery, ordered late wednsday night and received it 8am Friday , very impressed with jersey aswell player edition kit , will defo be ordering again soon

April 18, 2025
Unprompted review
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Reply from Mystiquejerseys

Thank you very much Gary!

Rated 4 out of 5 stars

Good items bad delivery

Very happy with the standard of items included in the mystery package (premium). However, considering the cost of the limited delivery options, I wasn’t happy that my 48 hour delivery parcel was delivered on the 25th despite being ordered on the 18th.

When there is little differentiation between the various companies that offer this service, timing and cost of delivery is a key differentiator so keep that in mind before purchasing.

It is appreciated that orders are fulfilled in a bespoke manner to account for specifications, rather than a generic box being sent as soon as an order is placed.

March 18, 2025
Unprompted review
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Reply from Mystiquejerseys

Hi Ben,

Thanks so much for your order and for the great feedback on the quality of the items – we're really glad you were happy with what you received in your Premium Mystery Box.

Just to clarify a few important points for future reference:

Royal Mail Tracked 48 does not guarantee 48-hour delivery – it aims to deliver within 2–3 working days from the date of dispatch, not the date of order.

We do not advertise 48-hour delivery on our website – we clearly state that we use Royal Mail Tracked 48.

The delivery charge of £3.99 was fully covered by the discount code applied to your order, so there was no actual cost to you for shipping.


We put a lot of care into the products we send out, so it's a bit disheartening to receive a review like this when the items themselves met your expectations. If you'd consider updating your review to better reflect the overall experience and product quality, it would mean a lot to us.

Thanks again for your support,
Shane – Mystique Jerseys

Rated 5 out of 5 stars

The best football shirt box in the…

The best football shirt box in the world i always get premium and u get ur moneys worth what a great company parcel comes within 48 hours and great quality shirts keep up the great work

March 28, 2025
Unprompted review
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Reply from Mystiquejerseys

Thanks James!

Rated 2 out of 5 stars

I was a bit disappointed with what I…

I was a bit disappointed with what I received. Paid for a premium package, but the level of content in my opinion was not to a good standard.

February 28, 2025
Unprompted review
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Reply from Mystiquejerseys

Hi Oliver,

We’re sorry to hear that your mystery box didn’t meet your expectations. We take great pride in delivering a high standard across everything we do—from the presentation of our packages to our efficient delivery.

Your premium package included:

✅ 1 x Genuine football shirt (Brand new)
✅ 1 x Football scarf (Brand new)
✅ 1 x Football badge (Brand new)
✅ 1 x Packet of mystery football cards

All for £44.99, which we believe offers excellent value compared to similar products on the market.

We know mystery boxes won’t always match personal preferences, but we ensure every item is high quality, brand new, and delivered as quickly as possible. If you had certain expectations or feel we could improve in any way, we’d love to hear your thoughts. Please feel free to reach out at info@mystiquejerseys.com, and we’d be happy to chat.

Best,
Mystique Jerseys Team

Rated 5 out of 5 stars

Good quality gear

I ordered 3 training tops and 2 jerseys from mystique.
All 3 of the training tops were excellent, Italian,Mexican and French clubs, very good quality, one had a price tag of 65euros.
The jerseys were from a top Spanish club and an obscure US team, the Spanish top was very good, wasn't so keen on the US jersey, but that's the chance you take.

January 18, 2025
Unprompted review
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Reply from Mystiquejerseys

Thank you for the review Rory!

Rated 5 out of 5 stars

Presented brilliantly

Presented brilliantly, fast delivery and correspondence from the staff was excellent and polite.

December 10, 2024
Unprompted review
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Reply from Mystiquejerseys

Thank you very much for your kind review! Shane

Rated 2 out of 5 stars

Time to call it a day

I have been ordering of Mystique jerseys for years now. To start with it was great, presentation perfect. My kids loved opening the box then the tissue paper to reveal their mystery jersey. The last few orders the jersey is thrown into the box with the team Information sheet on top which takes the excitement away for the kids. I’m sad to say I think it’s time to call it a day and give up ordering these as it’s been a disappointment the last lot of orders. My kids absolutely loved these as a gift right up until they were young adults

Oh I have previously left a good review just not on this account. The jersey was threw into the box same as it was the time before my latest order.

November 1, 2024
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Reply from Mystiquejerseys

Hi there,

We don't seem to have any orders under any information you have sent us.

Our items can be wrapped in tissue paper and this is something you choose at the checkout. This is something still done to this day. We definitely do not throw any shirts into boxes and this review may be about another business.

I am saddened to see a 2 star review after you have stated you have ordered for years and not left any positive reviews.

Shane

Rated 5 out of 5 stars

I ordered two shirts for my rugby mad…

I ordered two shirts for my rugby mad son for Christmas aged 12. Quick delivery in plain packaging which was a win! Lovely boxes with wrapped tops and a fact sheet on the teams. At first he disliked the Bavaria beach rugby top that looked like lederhosen but wore it all Christmas day and said he's taking it on tour in May! Will be ordering more for his birthday. Thanks so much. Great quality and fast delivery!

December 9, 2024
Unprompted review
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Reply from Mystiquejerseys

Thank you very much for your kind review!
Shane

Rated 5 out of 5 stars

Great fun and great service!

The past two Christmases we've bought football mystery boxes from Mystique Jerseys for our boys. They've both been very happy with their shirts and love that they are unique (in the UK, anyway!). This last order I accidentally ordered both jerseys to be sent in the same box but Shane was super helpful and sent an extra box out to me straight away, for just the cost of postage which is more than fair. I'm sure we'll be ordering from Mystique Jerseys again!

December 25, 2024
Unprompted review
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Reply from Mystiquejerseys

Thank you very Natalie for the kind review!
Shane

Rated 5 out of 5 stars

The people at mystique jerseys are…

The people at mystique jerseys are great, the quality is second to none and their customer service is flawless and quick, I can not fault the service at all, I would look past the negative reviews as they are clear and helpful with all aspects of the buying process and I have to admit Patrik was incredible in customer services and helped after I made a mistake within my order and he even got the boxes labelled to make the gifting part easier, I truly appreciate the great service and I hope you have a great break

December 20, 2024
Unprompted review
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Reply from Mystiquejerseys

Thanks a lot Paul! Appreciate the kind review!
Shane

Rated 1 out of 5 stars

Terrible

Terrible. I ordered two jerseys for two different people. Thinking they will each arrive in an individual box! No both arrived in 1 box.
I now can’t give this to the second person. I thought the whole point of this was a surprise for each shirt! You can’t return items!

December 21, 2024
Unprompted review
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Reply from Mystiquejerseys

Hi Kirsty,

Why would you think they would arrive in individual boxes when you choose 1 x box at the checkout?

This is an option you are required to select before completing your purchase and your order was sent as per your choices.

Customer has now left a 1 star review after realising their own mistake and never mentioned anything about a return to us.

Rated 5 out of 5 stars

My Mystique box came this morning

My Mystique box came this morning, I'm 42 years old and was like a kid opening it with excitement. First time I've used the site, on opening it I seen I got a PSG home kit, absolute quality! Ordered medium size came exactly as ordered, I also got an Athletic Bilbao scarf which is also excellent quality, Brighton v Arsenal mathday program, a packet of trading cards and a small figurine, to say im happy is an understatement. I highly recommend this company. Ps I'm in Ireland and delivery took roughly 4 days

August 21, 2024
Unprompted review
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Reply from Mystiquejerseys

Thanks Michael for the kind review!
Shane

Rated 5 out of 5 stars

Great experience

Shirt 1;
Very random, special colour, but a real nice Hummel-Shirt of high quality.

Shirt 2:
The FC Loch Ness jersey, that I have ordered, looks great, too.

It was a great experience. Thanks a lot, guys 😀

August 20, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Highly recommended - Great value for money.
I have bought a mystery shirt from this company and I got a Bayern Munich home shirt from 2 seasons a go and then I ordered a Mystery Jumper/Jacket box and got an awesome Ajax FC Adidas Storm Jacket that is really nice.
I got great value for money. I will be buying from this company again.

August 7, 2024
Unprompted review
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Reply from Mystiquejerseys

Thank you for the kind review Richard!

Rated 5 out of 5 stars

Great jerseys

Ordered twice from them. Great jerseys and comes very quick

June 5, 2024
Unprompted review
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Reply from Mystiquejerseys

Thank you for the kind review! We are glad to hear you love our service!

Rated 5 out of 5 stars

Top Notch

What a company and what a guy! Shane is amazing and always help where he can. Obviously behind the scenes there is Orla aswell. Brilliant work guy, love using you for my mystery shirts

July 20, 2024
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Reply from Mystiquejerseys

Thank you Luke, for the kind review! I'm glad to hear you enjoy our business! Even if we do pronounce every teams name wrong on our lives! Shane

Rated 5 out of 5 stars

Super Fast Delivery to U.S.

I can't believe how quickly my order to the US was fulfilled, and the kit selections have been spot on. Highly recommend!

July 16, 2024
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Reply from Mystiquejerseys

Thank you for the kind review!

Rated 5 out of 5 stars

Great product

Great product that arrived in a timely manner after ordering.

July 20, 2024
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Reply from Mystiquejerseys

Thank you Quintin for the kind review!

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