My email inquiries were followed up immediately and answered in full. I was in constant contact with the seller. I felt the communication was clear and sincere. The products have arrived simply and sa... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Bad service, I bought 3 of the oil and I received 2 opened, and when I sent them they said that this is from delivery, this is the last time I buy from this website
This oil is what the shop promised it would be: natural and functional. Delivery was very fast.
The site promises same-day shipping and next-day delivery in NL, one more day for delivery in Belgium. I placed my order on Thursday, 4 days have passed and nothing has arrived yet. I haven't received... See more
Company replied
3.6
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Extremely satisfied
Extremely satisfied. I ordered for two bottles of Jamaican Black castor oil at about 10pm. I received an email instantly notifying me I would receive my package the following day between 17:00-19:00 but by 16:45, my delivery was already at my door. Mind you, I had never bought nor ordered anything from Castorolie before. I appreciate the transparency, the packaging was great, timely and the delivery guy was polite. Looking forward to the benefits of the oil.
January 27, 2019
Unprompted review
Fast delivery and great product
December 8, 2018
Unprompted review
Just started using my castorolie
Just started using my castorolie. Love it👌
November 1, 2018
Unprompted review
The products arrived fast and looks…Prices and delivery time
The products arrived fast and looks good. But they was not precise about the delivery time in the order and the prices are a lot higher than the supplier website.
October 22, 2018
Unprompted review
Snelle levering en prettige…
Snelle levering en prettige communicatie over de levering. De website is duidelijk.
August 23, 2018
Unprompted review
Efficient
Efficient. Easy order process and products delivered the next day. No problems.
July 9, 2018
Unprompted review
The oil was not well protected
The oil was not well protected. i had leakage in the package.
June 20, 2018
Unprompted review
I am satisfied with my product but when…
I am satisfied with my product but when I recieved it the cover was broken and oil was spilling out.
May 23, 2018
Unprompted review
Reply from Mysupernaturals
Dear Mon,
We are very sorry to hear that. If you send us an email (info@castorolie.nl), we can see what we can do for you.
Rosa
Happy with this product Works.well.
Happy with this product Works.well.
Delivery was prompt. I would recoomend this seller.
May 22, 2018
Unprompted review
Uitsekend!
Uitsekend, i use it the night before the day i am washing my hair!
May 20, 2018
Unprompted review
Heb de volgende producten besteld en…
Heb de volgende producten besteld en ben er zeer tevreden over
Shampoo: Shea Moisture Coconut and hibiscus Curl and Shine
Conditioner:Manuka Honey and Mafura Oil Intensive Hydration conditioner
Haarmasker: Raw shea butter deep treatment masque with sea kelp and argan oil
De shampoo ruikt supperlekker en het haar voelt zacht en ziet er gehydrateerd uit na het wassen!!!
April 13, 2018
Unprompted review
Very good product and quick delivery
Very good product and quick delivery. A bit pricy.
March 12, 2018
Unprompted review
Super producten 👍
December 18, 2017
Unprompted review
Top Service!
October 17, 2017
Unprompted review
Super snelle levering!..top!
June 20, 2017
Unprompted review
Excellent service
Excellent service, even after the shopping they have answer all my questions.
May 7, 2017
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.