PNR: CLSXU0PS I am writing to express my serious dissatisfaction with the customer service I experienced regarding my booking (PNR: CLSXU0PS). For several days, I attempted to contact cus... See more
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I recommend this agency as they fast along with a good customer services. I am here just to address that I had make a mistake with a previous review without an accurate information, as I said that... See more
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i booked domestic flight in Saudi Arabia & still itinerary not received, amount got deducted form account , when called customer care it says the number is wrong
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I booked a ticket and completed the payment, but the invoice was not issued. The system showed a message stating that the invoice had been prepared and would be sent to the registered email within 3 h... See more
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Company details
Written by the company
يُعد Mytickets.ae وكالة سفر رائدة على الإنترنت متخصصة في تقديم خدمات شاملة لتنظيم السفر. نحن نقدم مجموعة واسعة من الخدمات بما في ذلك حجز تذاكر الطيران والفنادق، مما يجعل تخطيط رحلتك سهلاً وآمناً. بفضل واجهة الموقع البديهية، يمكنك العثور بسرعة على أفضل الخيارات لرحلتك بأسعار مناسبة. هدفنا هو ضمان أعلى مستوى من الخدمة والدعم لعملائنا في كل مرحلة من مراحل رحلتهم. اعتمد على Mytickets.ae في رحلاتك – شريكك الموثوق في عالم السفر.
Contact info
TTN Eesti OU 405 office, 4-7 F. R. Kreutzwaldi St., 10120 , Tallinn, Estonia
- +16467818051 +9718000320941 (United Arab Emirates)
- info@mytickets.ae
- mytickets.ae
2.5
Poor
597 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Very disappointing service.
I booked my ticket through Skyscanner via MyTickets, and this has been one of the most unprofessional experiences I’ve ever had. I requested a simple date change, and according to their own procedure, they are supposed to respond within 24 hours. I followed every step correctly.
I submitted the request yesterday, called several times, and even reminded them again this morning. Instead of giving any confirmation or support, they simply closed my request without informing me. On top of that, they are now trying to charge irrelevant and unjustified fees.
Their customer service is extremely slow, unresponsive, and careless. When customers need urgent changes, they expect proper support — not delays, excuses, and ticket closures without action. This is the first time I’ve seen such an irresponsible team.
Very disappointing service. I do not recommend booking through MyTickets.
April 17, 2026
Unprompted review
Reply from https://mytickets.ae/
Dear Customer,
We are truly sorry to learn that you were dissatisfied with your experience and regret the impression this situation has left.
In order for us to carefully review the details of your case and provide you with a proper response, kindly provide your booking reference number and the purchaser’s email address used when the order was created.
Once we receive this information, we will verify the case in our system and provide you with feedback accordingly.
WARNING – They are holding customers’ money and not refunding
I strongly advise everyone to stay away from this company.
Booking number: PT7TV1W5
I have sent more than 15 emails and keep receiving the same copy-paste responses claiming they are “waiting for the airline.” This is simply not true. I have official proof that the airline already refunded them weeks ago.
So where is my money?
At this stage, this is not a delay — this is them holding customers’ funds without justification.
After checking Trustpilot, it’s clear this is a recurring issue. Many customers are reporting the exact same situation: refunds confirmed by airlines but never passed on to the client.
This pattern is extremely concerning and raises serious questions about their practices.
If my refund is not processed immediately, I will proceed with a formal chargeback and escalate the matter further.
Avoid at all costs unless you are ready to risk losing your money.
March 20, 2026
Unprompted review
Reply from https://mytickets.ae/
Dear Sara Lahbibi,
We sincerely regret that you have had this experience, and we truly understand how frustrating delays like this can be.
We would like to assure you that we have carefully reviewed all the details related to your booking, your refund request, and all supporting documents you provided. The delay occurred because we were awaiting the completion of the settlement process required to proceed with the refund. In some cases, this may depend on processing timelines from payment systems, which are unfortunately outside of our direct control.
At this point, we have already initiated the refund process for the funds received from the airline and immediately forwarded your case to our financial department for urgent handling. Please be assured that we are prioritizing your request and will return the funds to you via the original payment method in the shortest possible time.
We truly appreciate your patience and understanding throughout this process. Your feedback means a lot to us, and once the refund is completed, we would be very grateful if you could consider updating your review to reflect the resolution of your case, as this is extremely important for our team.
If you have any further questions or need any assistance, please feel free to reach out at any time.
UPD 16/04
We would like to inform you that today we have refunded the full cost of your tickets to the purchaser’s bank account that was originally used for the payment.
We sincerely hope that this matter has now been resolved for you. If so, and if you feel comfortable doing so, we would be very grateful if you could take a moment to update your review and rating about your experience with us.
Thank you once again for your time and understanding.
Delaying Cancelled Ticket Refund for Months!
I have purchased two tickets from mytickets.ae dated
11.03.2026 (DXB-BKK) and 22.03.2026 (HKT-DXB). Both of the flights are cancelled by the airlines. Since then, the refund hasn't been issued and they have been delaying it with nonsense explanations. I have tried to contacted 20+ times just to receive an answer. Never ever again buying anything from them!
April 16, 2026
Unprompted review
Reply from https://mytickets.ae/
Dear Fethi,
To identify your case correctly and check the status of the refund request, please provide the booking number or the purchaser’s email address.
Once we receive these details, we will be able to review the information in our system and provide you with a more accurate response.
Unacceptable delays and lack of transparency regarding my refund
Date 15 april 2026
I am writing this to express my extreme frustration with the refund process. I have already received email confirmation that my ticket refund is "under process," but I have yet to see the funds.
More importantly, there is a serious issue regarding my luggage refund. The airline confirmed they refunded $70 USD for my luggage to this agency back on March 17th. I have provided all the evidence and details from the airline to the support team via email, yet I am being told they are still "waiting for confirmation."
What kind of confirmation are you expecting when the airline has already confirmed the money was sent to you nearly a month ago? It is clear that the process is being unnecessarily prolonged.
I am demanding a clear, written breakdown of my refund immediately—either via email or a response here. I need to know exactly:
What has been officially refunded.
The specific reason/confirmation you are claiming to wait for regarding the $70.
This lack of accountability and the delay in returning my money is completely unprofessional. I expect a resolution and a full breakdown immediately.
1. AED 1920 deducted from my credit card during ticket booking
2. Received email from ur team AED 1310 refund initiated.
3. Therefore, I'm expecting AED 610 more to be refunded asap.
Thanks vibha
April 15, 2026
Unprompted review
Reply from https://mytickets.ae/
Dear Vibha,
We would like to inform you that the refund for your tickets has already been processed on our side. In addition, today we also received confirmed information from the airline regarding the baggage refund, and this request has now been forwarded to our Financial Department for further processing as well.
Please rest assured that we will make every effort to ensure that the baggage refund is also returned to you in the shortest possible time. We kindly ask for a little more patience while the financial processing is being completed.
We understand how important this matter is for you and appreciate your patience. Please wait for the next update, which will be provided to you as soon as possible.
---
UPD 17.04
Dear Vibha,
Thank you for your patience.
We are pleased to inform you that the refund for the baggage has now been successfully processed on our side.
Please note that the refund for the ticket had already been initiated earlier, and at this stage all refundable amounts have been processed from our side.
Kindly allow a few business days for the funds to be reflected in your account, depending on your bank’s processing time.
We appreciate your understanding and remain at your disposal should you have any further questions.
Avoid them
They will never send you the refund. I have raised my refund request two months ago and since then they waiting for the airline while the airline already paid it one month ago and everytime i follow up they say witing for the airline. My ticket is DXB RUH round trip and ticket number is 202539447
February 1, 2026
Unprompted review
Reply from https://mytickets.ae/
Dear Hossam Abu Hamra,
In order for us to identify your booking and check the refund information in detail, please kindly provide your booking number or the purchaser’s email address used for the reservation.
Once we receive this information, we will review your case accordingly.
UPD 14/04
According to the email address you provided, we were unable to locate any booking information in our system.
Please kindly check whether the email address shared with us is correct, or alternatively provide your booking number so that we may continue checking your case.
UPD 14/04
Unfortunately, according to the ticket number you provided, we are also unable to locate any information in our system.
Could you please send us an email to info@mytickets.ae
from the same email address you shared here and attach your ticket in PDF format?
At the moment, we are unable to find any booking information in our system based on any of the details provided by you so far. It is therefore possible that the ticket may have been purchased through another service rather than through us.
They are now saying that I have to wait…
They are now saying that I have to wait 3+ months for my refund that Airline has already sent to them. What a lie!
Using people to keep the money, shame on you!
April 13, 2026
Unprompted review
Reply from https://mytickets.ae/
Dear Ms. Haljkovic,
Thank you for your feedback. We are truly sorry that this situation continues to cause you frustration and concern.
We would like to reassure you that your refund request has already been successfully processed from our side. In addition, we have forwarded the refund confirmations provided by you to the provider, and we are currently awaiting their confirmation of this information as well as the completion of the settlement process required for the refund to be finalized.
Unfortunately, for technical reasons, until the provider confirms the refund information and the corresponding settlement is completed, we do not yet have the technical possibility to process the refund on our side.
Please be assured that your case has not been left without attention. We have now sent a reminder and are currently checking the status of your refund request once again. As soon as we receive an update, confirmation from the provider, or the refund settlement, we will immediately inform you by email sent to the purchaser’s email address.
We fully understand how upsetting such waiting can be, and we sincerely regret the inconvenience this has caused you. Thank you for your patience while this process is still pending on the provider’s side.
---
UPD 17/04
Dear Ms. Haljkovic,
Thank you for your patience.
We would like to inform you that we have now received the authorization for the refund of your outbound flight, and the full amount for this segment has already been successfully processed back to you.
As for the return flight, the refund is still under processing with the provider. Please be assured that we are closely monitoring this case and doing everything possible to have it finalized as quickly as possible.
We sincerely understand how important this matter is for you and truly regret the time it is taking. As soon as we receive any further updates, we will inform you immediately.
Thank you for your continued patience and understanding.
Delay in ticket refund
I applied for ticket refund, its been three weeks and still havent received the amount. Contacted the customer care for 3 times. But they are saying they dont know when the refund is gonna to receive.
April 13, 2026
Unprompted review
Reply from https://mytickets.ae/
Dear Alby,
Please be assured that your ticket refund request has already been successfully processed from our side. At present, we have sent the refund request to the airline and are awaiting their authorization. Unfortunately, for technical reasons, until the airline authorizes the refund of your tickets, we do not yet have the technical possibility to complete the refund on our side.
We understand how important it is for you to receive clarity and your funds as soon as possible. Please rest assured that your case has not been ignored. As soon as we receive the airline’s authorization, we will immediately inform you by email sent to the purchaser’s email address.
We would also like to note that, as stated in refund policy, the refund must be approved by the airline and may take up to 3 months: https://mytickets.ae/en/content/manual-refund.html
We sincerely regret the inconvenience and kindly ask for your patience while the airline completes its part of the procedure.
Disappointed with service
My experience with Myticket.ae has been extremely disappointing. Their customer service is very slow and unresponsive—I sent multiple emails regarding a refund and received no reply. The only way to get any response was by calling them repeatedly. Its more than month now, still no update on my refund. I would not recommend purchasing tickets from this website.
March 3, 2026
Unprompted review
Reply from https://mytickets.ae/
Dear Jo,
Please be assured that your case is important to us. Your ticket refund request has already been successfully processed from our side, and we have sent the refund request to the airline. At this stage, we are awaiting the airline’s authorization.
Unfortunately, due to technical reasons, until the airline authorizes the refund request, we do not yet have the technical possibility to complete the refund on our side. As soon as we receive the airline’s authorization for your tickets, we will immediately inform you by email sent to the purchaser’s email address.
We understand how worrying and exhausting such waiting can be, and we are very sorry that the process has taken so long. We kindly ask for your patience a little longer while the airline completes its part of the procedure.
Satisfied Customer
I had a really good experience using mytickets.ae for booking my airline ticket. The whole process was simple, quick, and easy to follow, which made it very convenient. I was also happy to find that the ticket price was more economical compared to other websites I checked.
Overall, it was a smooth and hassle-free experience, and I would definitely consider using this service again in the future.
April 8, 2026
Unprompted review
Reply from https://mytickets.ae/
Dear Yahiya Ali Khan Mohammed,
Thank you very much for your wonderful review.
We are delighted to know that you had a good experience booking your airline ticket with mytickets.ae and that you found the process simple, quick, and easy to follow.
It is also a pleasure to hear that you were satisfied with the ticket price and found it more economical compared to other websites.
We truly appreciate your trust in our service and will be glad to assist you again in the future.
Reply from https://mytickets.ae/
Dear Rijwan Sorathia,
Thank you very much for your positive feedback.
We are pleased to know that you had a good experience and were satisfied with the speed of our service.
Your support is truly appreciated, and we hope to assist you again in the future.
MyTickets.ae is not recommended, as it may not be a reliable or trustworthy company
Hello everyone ,
Im writing this to make inform you that mutickets.ae one of the worst flight agency you can deal with them , they gave invalid information and no trust , taking alot to do refund and with no supportive , professional customer service unit, really its a very bad experience and not recommended to deal with such company ,
This is the 2nd time to write this review but this based on real experience as i still facing issue with them till now ,
Update ;
As i mentioned flynas snaps shared from their system showing that amount refund to you since 9 match for both tickets , also 1st ticket refunded partially
March 9, 2026
Unprompted review
Reply from https://mytickets.ae/
Dear Mohamed Zakaria,
Thank you for your feedback and for continuing to stay in contact with us regarding this matter.
We would like to inform you that the refund for the outbound ticket in the amount of 608 AED has already been processed by us on April 4, 2026.
Regarding your return tickets, at this time we have still not received the refunded amount from the airline for the inbound flights. However, we have reactivated your refund request, which you may also verify in your personal account, and we have sent an additional request to the airline to clarify the information you provided stating that the refund has already been made.
Please be assured that we will make every effort to provide you with an update regarding the refund for the return tickets as soon as possible.
We are truly doing our utmost to assist you and move your case forward.
Thank you for your patience, loyalty, and understanding while this matter is being reviewed.
UPD 10/04
We would like to inform you that the refund for your tickets has already been completed from our side. The last payment for the return tickets was processed by us on April 7. The funds were returned via reverse transaction to the same bank account of the purchaser that was originally used to pay for the tickets.
We understand how stressful and frustrating a long refund process can be, and we are sorry that this situation left such a negative impression on you.
Should you have the possibility, we would be grateful if you could update your review and rating about our company and let us know whether your issue is now fully resolved and closed.
Worst Travel Experience I’ve Ever Had
Honestly the worst experience I’ve ever had with a travel agency.
I booked a flight through them (Order: GGU95S4G), and from start to finish it was just frustration. I was passed around between multiple customer service agents, some of whom literally hung up mid-conversation. No one took responsibility, and I kept getting different answers every time I reached out.
There’s zero sense of trust or proper supervision in how they handle customers. It felt like no one actually cared about solving the issue.
I’m asking for a full refund and compensation for the time, stress, and overall terrible experience.
Would not recommend at all.
March 23, 2026
Unprompted review
Reply from https://mytickets.ae/
Dear Hawamdah,
Thank you for taking the time to share your feedback.
We are truly sorry to know that your experience with our service left such a negative impression. We understand how frustrating and stressful it can be when you need clear support and instead feel that the communication is inconsistent or unresolved. Please be assured that we do take such comments seriously.
According to the information available in our system, your request for the date/route change was successfully processed by our team in accordance with the flight availability provided by the airline. At the same time, please note that the requested changes were not confirmed, as the payment for the change was not completed by the purchaser within the time limit set by the system. For this reason, the request was closed automatically and no changes were applied to the ticket.
As for your refund request, unfortunately, according to the fare rules of your ticket, it is non-refundable. This means that we are unable to approve a full refund outside the conditions permitted by the airline’s tariff rules.
With regard to your comments about the consultations provided by our support team, we fully understand why this part of your experience was particularly disappointing. Clear, respectful, and consistent communication is extremely important, and we sincerely regret that your interactions with our specialists gave you a different impression. We will make sure that this situation is reviewed internally in detail so that this misunderstanding can be properly analyzed and addressed.
We always aim to support our customers within the rules and possibilities available in each booking, and we regret that in your case this process caused additional stress instead of reassurance.
SCAM WEBSITE! FAKE AGENCY! DONT TRUST IT!
Worst website to book your ticket ever. Worst customer service ever. It is a scam. Please don't book with them they are the worst and they exist to steal your money only. I have booked a ticket got the flexible ticket to be able to change the dates without any fares but they were asking double the price of the original ticket. Customer service hanging in customers faces, being rude and not speaking properly. This is just a big SCAM fake website. Don't Trust it.
March 24, 2026
Unprompted review
Reply from https://mytickets.ae/
Dear Customer,
In order for us to carefully review the details of your case and check all communication and conditions applied to your request, we kindly ask you to provide your booking reference or the email address used for the purchase. Once we receive this information, we will be able to identify your order and look into the matter in more detail.
PNR not received with confirmation mail ,fees deducted
Please share again on correct e-mail/SMS TXT address as confirmation mail is not received yet
I received initial booking number(T687HX3Z) on website on mytickets.ae website and ticket fees deducted but still PNR not received and confirmation mail not received and am unable to check booking on airlines website,
March 22, 2026
Unprompted review
Reply from https://mytickets.ae/
Dear Mohammed Torkey,
To allow us to identify your booking and check the details in our system, please provide your booking number or the purchaser’s email address.
UPD 23/03
Thank you for providing the details needed for identification.
We would like to inform you that your tickets have been successfully issued. We have just resent your electronic itinerary receipt (e-ticket) to your email address. Please kindly check your email inbox.
Please also note that your electronic itinerary receipt contains the PNR field, where the airline booking reference is indicated.
If your issue has now been resolved, we would be very grateful if you could update your review and rating about our service.
UPD 23/03
We have just resent your tickets to your email address once again.
You can also download your tickets from your personal account on our website. To do this, please log in to the "My Account" section using the email address you used when purchasing the tickets.
Bad since I paid I can’t…
Bad and disaster since I paid I can’t manage my book g by acceding to site while I click on mange my booking to amend my fight due to sick emergency I have certificate I can’t even access the page. I can’t call take international number I’m waiting more credit . The email they don’t respond
March 19, 2026
Unprompted review
Reply from https://mytickets.ae/
Dear Norah Al,
Thank you for your feedback. We are sorry to hear about your situation and hope you feel better soon.
Please note that no technical issue has been detected on our side, and the website is currently working in the normal mode. We recommend trying to change your internet connection provider and access your booking again using another Wi-Fi network or mobile internet, as this may help you open the Manage My Booking page successfully.
If the issue still persists after that, please contact us again by email, and we will continue checking your case.
Reply from https://mytickets.ae/
Thank you for your feedback, Al Amin!
We’re glad to know that your experience was good. Thank you for choosing our service.
Mytickets appears to be doing the opposite by refusing a refund for a flight that was cancelled due to the war situation
Cancellation email sent after the flight date - WOWW
Across the GCC, airlines and travel agencies are supporting stranded passengers during this difficult situation ( WAR). Unfortunately, Mytickets appears to be doing the opposite by refusing a refund for a flight that was cancelled due to the war situation, which was completely beyond the passenger’s control.
Worst response ever . Please dont book from this site ever.
This was not a voluntary cancellation from my side. I was stranded in Riyadh, incurred additional hotel expenses, and had to travel back to the UAE by bus after a long and exhausting journey.
March 2, 2026
Unprompted review
Reply from https://mytickets.ae/
Dear Farhan Ahmed,
Please note that your booking was issued for travel on 25 February. On that date, there was no forced cancellation by the airline related to the situation you described. According to the information available in the system, the flight operated with minor changes and was not cancelled. Therefore, the circumstances mentioned in your review do not apply to your booked flight date.
According to the airline’s fare rules, your tickets are non-refundable.
We would also like to note that the fare rules are made available to every customer before the payment is completed. This information is provided in open access so that each customer can review the applicable conditions in advance and understand what to expect in case of changes to travel plans.
waste site don't buy tickets from this…
Waste site don't buy tickets from this site.
They will cheat you 101% sure
January 8, 2026
Unprompted review
Reply from https://mytickets.ae/
Dear Mr. Yoonus,
We are sorry to hear that you had a negative experience. Could you please tell us what exactly happened?
In order for us to check the situation and assist you, kindly provide your booking number.
Thank you in advance.
Poor costumer support
PNR: CLSXU0PS
I am writing to express my serious dissatisfaction with the customer service I experienced regarding my booking (PNR: CLSXU0PS).
For several days, I attempted to contact customer support through phone calls and emails concerning a minor issue involving a missing last name on my ticket. Despite the urgency of my upcoming travel date, I received no meaningful response, no proper assistance, and no timely support. The complete lack of communication during such a time-sensitive matter was extremely frustrating and unprofessional.
Because the issue was not resolved and my departure date was approaching, I was forced to cancel my ticket and purchase a new one to avoid travel complications. This resulted in additional financial loss and unnecessary stress, all due to the absence of responsive customer support for what should have been a simple correction.
I have submitted a refund request and expect it to be processed promptly and in full. Given the circumstances and the failure to provide adequate assistance, I believe a fair and timely refund is the minimum appropriate resolution.
I sincerely hope the company reviews its customer support system to prevent other customers from experiencing similar situations.
thank you.
February 27, 2026
Unprompted review
Reply from https://mytickets.ae/
Dear Az Bz,
Thank you for your feedback. We’re sorry to hear about your experience and the inconvenience caused.
Please note that all ticket-related actions such as passenger data change requests or refund submissions are handled by the buyer/passenger directly via the Personal Account on our website.
Regarding your request to change passenger details submitted on 1 March, it was reviewed and processed by our team on 1 March. Unfortunately, the airline does not allow this type of change, so we were unable to apply the correction.
As for the refund request you submitted today, it was also processed by our team today. Your request has been successfully handled, and our response has already been sent to the buyer’s email address.
Additionally, we could not locate any email inquiries from the email address used to purchase the ticket. Please double-check which address you sent your message to and ensure it was sent to our official support email: info@mytickets.ae
I would strongly advise others to think…
I would strongly advise others to think carefully before booking through mytickets.ae.
I requested a refund almost a month ago after the airline rerouted my flights due to the geopolitical situation in Iran. Because of the new route, I had to cancel the trip. This was not a last-minute change, it was due to circumstances outside my control.
Since submitting the refund request, I’ve received no real progress or clear answer. Each time I contact support, I’m told to “wait” first it could take a week, then two weeks, then up to months. There has been no transparency, no updates, and no accountability.
What made the situation even more frustrating is that I asked them to cancel my return ticket a full week before the flight. Despite this, the ticket was never cancelled and I even received a check-in email. When I contacted them, they simply said they don’t know what happened, which is unacceptable, as cancelling the booking was their responsibility.
This experience has been extremely disappointing. Cheap prices don’t mean much if customer service disappears when you need help.
I would not recommend booking through them.
February 5, 2026
Unprompted review
Reply from https://mytickets.ae/
Dear Momen Ajouz,
We’re sorry for the frustration and inconvenience this situation has caused, especially given that the schedule change was driven by circumstances outside your control.
Your refund request was successfully reviewed and processed on our side, and we have already submitted the official refund request to the airline. At this stage, we are waiting for the airline’s authorization. Due to technical and procedural restrictions, we are not able to finalize the refund (or issue the payment back) until the airline confirms and authorizes the refund request.
Please note that you submitted your refund request on 6 February 2026. According to manual refund policy, the refund must be approved by the airline and the overall process may take up to 3 months: https://mytickets.ae/content/manual-refund.html
As soon as we receive the airline’s authorization, we will immediately inform you via the purchaser’s email with the next confirmed update (including the refund status and any timelines provided by the airline). Thank you for your patience while we await the airline’s decision.
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