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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional customer service, praising the team's helpfulness, quick responses, and willingness to resolve issues. Many people appreciate the product's functionality, especially for children, noting features like parental controls, GPS tracking, and communication capabilities as valuable. The overall shopping experience is often described as fantastic, with many expressing satisfaction with the product's quality and the support received. However, some customers also noted issues with product quality, such as watch bands breaking or the watch itself ceasing to function within a few months. Some people were dissatisfied with the response time for customer service, describing it as slow or unhelpful, particularly concerning order fulfillment and product returns. There were also mentions of network compatibility problems and difficulties with the charging functionality of the watches.

What people talk about most

Product

People report ambiguous experiences with the product. Many customers praise the watch's features, such as... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and quick... See more

Quality

Reviewers mention ambiguous feedback about quality. Many customers praise the watches, calling them "amazing"... See more

Order

Users describe ambiguous interactions with order. While some customers found it easy to place orders quickly... See more

Response time

Customers consistently note ambiguous experiences with response times. While some reviewers praise quick and... See more

Based on these reviews

Rated 4 out of 5 stars

We have been using this watch for 6 months now, and we've had a very good experience, especially when I compare it with the Xplora 6 we were using. This is a much better watch. Sometimes it shows ce... See more

Company replied

Rated 5 out of 5 stars

Ticktalk 5 has been the perfect watch for both my kids. Kids have been loving it since they got it for a year now, and they have been helping us stay connected with our kids when they are at a after s... See more

Company replied

Rated 5 out of 5 stars

We have a TickTalk4 that has a broken wrist strap. We contacted customer service and was promptly responded to by Evelyn. After several email exchanges with our questions, she gave us some options an... See more

Company replied


Company details

  1. Electronics Company

Written by the company

The trailblazing team at TickTalk designs the most advanced children’s smartwatches that foster a positive relationship between family communication and technology. By emphasizing responsible and healthy usage, over 275,000 families in 80+ countries trust a TickTalk smartwatch for their kids and preteens. Prominent media outlets praise TickTalk, including CBS News, Wirecutter, Time Magazine, Today, Parents, and USA Today, who have named the smartwatches among the best. Our latest model, TickTalk 5 includes all the core features TickTalk families love and trust to stay safely connected at an affordable price. This deluxe tool connects to a free Parental Control App to keep parents in the driver’s seat with location tracking, trusted contacts, emergency SOS alerts and the ability to block unknown numbers. A standalone 4G/LTE smartwatch, TickTalk 5 is a new-generation premium device with a revamped UI/UX interface that improves interaction and user experience, emphasizing simplicity, efficiency, and safety. The brand is COPPA Certified and committed to children's online safety and privacy. Strategically created without browsing access, games, or social media, TickTalk 5 is a powerful tool for parents searching for a way to stay in contact with their children with a safe cell phone alternative. TickTalk 5 allows children to ease into their first tech experience with kid-friendly apps. The most expansive messaging experience in a kid's smartwatch with seamless Talk-To-Text, quick responses, voice recordings, emojis, GIFs and group chats–all with end-to-end encryption. TickTalk 5 is designed with a simple and effective interface that ages pre-K to 6th grade can easily navigate. Explore more outstanding features: Connect More, Worry Less: TickTalk 5 enables voice and video calls over WiFi or data, offering communication for parents and children anywhere. TickTalk's signal booster offers unparalleled nationwide and global signal coverage, ensuring reliable communication and precise tracking for parental peace of mind. Lighter and Stronger: TickTalk 5 weighs 20% less than the previous model. Designed for rough play, featuring IP67 waterproof, shockproof and dustproof capabilities, it easily tackles the demands of childhood adventures. Improved Experience and Superior Quality: Battery standby time lasts up to 136 hours, reception boosted by 10%, and waterproofing enhanced by 20%. The Parental Control App has been optimized and now boasts a revamped interface for seamless operation. The new smartwatch comes with location tracking, historical routes, Emergency SOS, 911 response and the most parental control features than in any kids' smartwatch. Premium Features: Free music, podcasts and stories streaming powered by iHeartRadio Family*, activity tracking and a five-megapixel selfie camera. This high-resolution camera is equipped with 16 fun filters, allowing kids to get creative with their images and videos. "With TickTalk 5, our goal is to give every family an accessible, affordable solution for peace of mind," said the President and Co-Founder of TickTalk, Ying Gong. "Families with young children can enjoy our core communication and safety features and learn good habits for a positive and safe introduction to tech. At TickTalk, we strongly believe that children and parents staying connected shouldn't be a luxury but a right." TickTalk 5 purchases in the U.S. include a pre-installed nano-SIM using TickTalk Wireless, an affordable, pay-as-you-go cellular plan starting at $9.99/month + tax with no contracts or hidden fees. TickTalk 5 is priced at $149.99 MSRP in a range of colors. TickTalk 5 is available now! Visit myticktalk.com to shop for yours today! Every TickTalk 5 purchase comes with access to our dedicated Southern California based Support Team who are available Monday-Friday 9AM-6PM PST, 30-day money back guarantee, and our 1-Year Limited Warranty.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Viviane was super helpful in helping me…

Viviane was super helpful in helping me cancel my plan after my son lost his watch and then even provided me with a coupon for us to replace it at a lesser cost allowing us to stay with the TickTalk family. I wouldn't have stayed if it wasn't for her assistance. Thank you Viviane

January 27, 2025
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Reply from TickTalk

Thank you for your review, Ariel!

Rated 5 out of 5 stars

The sales department was extremely…

The sales department was extremely helpful. They got my order through and made sure everything was ready for shipping.

January 27, 2025
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Reply from TickTalk

Thank you for your review, Mabel!

Rated 5 out of 5 stars

TickTalk has been an excellent option…

TickTalk has been an excellent option for me and my kids; as their safety online is very important to me...and so is my desire to be able to contact them and message them. My customer service experience has also been excellent. Recently I have been working with Jorge and he has assisted me greatly in dealing with a damaged device.

January 27, 2025
Unprompted review
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Reply from TickTalk

Hi Andrew, we're thrilled you're loving your smartwatch! We're happy to hear Jorge was very helpful during your call. Thank you for your feedback!

Rated 5 out of 5 stars

Purchased for 2 kids and a big success!

I purchased the watches for my 9yrs old son and 7yrs old daughter for last Christmas. It was a big hit! They wear them all the time, to school, to after school activities and to playdates. They now have ways to communicate with me and do a video call and even takes photos with their friends. The best part is that I can control their access by setting up "Do not Disturb" during their school hours! Highly recommend!

January 23, 2025
Unprompted review
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Reply from TickTalk

Hi Mina, we're thrilled to hear you're loving your TickTalk smartwatches! Thank you for sharing your experience!

Rated 5 out of 5 stars

Good product and good customer service

We have three school age children and each has a watch. They are extremely helpful with communicating with them. As well as the communicate with each other. During school hours we have it set for them not to use.

Today, I had to order a replacement wristband due to my son being adventurous. When ordering the replacement I had several questions. Each question was answer. Also customer service is very responsive and polite.

January 23, 2025
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Reply from TickTalk

Thank you for choosing TickTalk to keep your family safely connected. We appreciate your feedback!

Rated 5 out of 5 stars

What a great watch

What a great watch! I have this for both my kids and we absolutely love it because we can communicate with our kids and track them.

January 15, 2025
Unprompted review
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Reply from TickTalk

Hi Chris, we're thrilled your family is loving TickTalk 5! Thank you for your feedback!

Rated 5 out of 5 stars

My experience was amazing because it…

My experience was amazing because it was such a seamless process. We are repeat buyers as my little one had the TickTalk 4. The band cane off and we were unable to replace the band. I contacted customer service and once I reached a representative that knew what I was trying to do, the process was seamless. Getting the right person to assist you truly makes a difference in making these types of transactions.

January 9, 2025
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Reply from TickTalk

We're happy to hear our support team was helpful during your call! Thank you for your feedback!

Rated 5 out of 5 stars

Great customer service

Super responsive customer service / support. They always make an effort to find a solution.

January 8, 2025
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Reply from TickTalk

Thank you for your feedback Sam!

Rated 5 out of 5 stars

Good customer service.

I was pretty unhappy that I had to replace my daughter's TickTalk 4 simply because of a broken band. The representative I chatted with Jorge offered a good discount after I asked about the possibility. Because of the discount I was happy to upgrade.

January 8, 2025
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Reply from TickTalk

Hi Dave, we're happy to hear Jorge was helpful during your call. Thank you for your review!

Rated 2 out of 5 stars

No promo codes

No promo codes, very expensive. Can't find how to videos or info for how it works and about is negative reviews on gps. I'm worried.

January 8, 2025
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Reply from TickTalk

Hi there! We currently have a Winter Sale happening now, offering $20 off the TickTalk 5! Regarding setup, all customers receive an email after purchasing their watch, guiding them through the setup process. You can also access our setup videos on our website here: https://www.myticktalk.com/pages/tt5-setup-videos

We understand your concerns about GPS tracking, and I want to assure you that our team has worked diligently to enhance this feature. We recently introduced a new Location SmartPin feature in our Parent App to improve tracking accuracy and provide more peace of mind.

If you have any further questions, please feel free to reach out—we’re here to help!

Rated 5 out of 5 stars

I love how there’s literally no wait…

I love how there’s literally no wait time when you call. Also, you get to talk to a real person who is from the US basically immediately! How amazing is that?!

January 6, 2025
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Reply from TickTalk

Hi there! We're thrilled our support team was helpful during your call. Thank you for your review!

Rated 5 out of 5 stars

great customer service

great customer service, my kid loves the watch and we are very happy with the service

January 6, 2025
Unprompted review
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Reply from TickTalk

Thank you for your feedback, we're thrilled your kids are loving TickTalk 5!

Rated 5 out of 5 stars

Had issues, but great customer service fixed it all!

I had an issue with my first TickTalk 5 about a month after I first purchased it, and it was under warranty so they replaced it. The new one has a cracked screen, as I did not realize that I should put screen protectors in it. I will definitely do that moving forward. Throughout all of these issues the customer service team has always been very understanding and helpful with replacements and advice. I love the watch as it helps my kiddo keep in touch with us when he needs to. I feel
Safer knowing he has it.

January 2, 2025
Unprompted review
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Reply from TickTalk

Hi Anna, thank you for sharing your experience with us! We’re glad to hear that TickTalk 5 has been helpful in keeping your child safe and connected. We're thrilled our support team has been very helpful, we’re always here to support you. Thank you for being a valued part of the TickTalk family!

Rated 1 out of 5 stars

Order very late !!!

I was told by estimate that my order would be delivered on Dec 29-30, but all of a sudden it changed to Jan 9. I was looking to give this for my son’s New Year gift. Highly dissapponed

December 30, 2024
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Reply from TickTalk

Hi Yulia, we’re sorry to hear that you weren’t able to give this to your son as a New Year’s gift. Unfortunately, since your order was placed on December 28th and shipped via USPS, standard delivery can take up to 5 business days.

We sincerely apologize for any inconvenience this may have caused. Please don’t hesitate to reach out if you have any further concerns.

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