I am very pleasantly surprised by how the company approached solving my problem. The escalation team led by Alero contacted me immediately and did everything to solve my problem as soon as possible an... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Problem solved, I am delighted with Mr. Jamal's attention, the whole process was super fast and he is one of the few companies that has a quick response, thank you very much!!!!!
Beware! Profesionals Scammers. They steal your money and every week, they buy on their own website with your card details. I have reported it to the police… They tell you that if you give them a... See more
Customer service of mytimelesshair.com was great. The staff were very polite. Especially, Emily that helped me get through this task. She was very kind and helpful, to guide me with my request.
4.3
Excellent
102 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Issue is being handled well
Issue is being handled well. ANNE reached out to assist. Helpful Support.
February 13, 2025
Unprompted review
A very good company
A very good company! Nice products! Thank you so much!
February 7, 2025
Unprompted review
Customer first
I am very pleasantly surprised by how the company approached solving my problem. The escalation team led by Alero contacted me immediately and did everything to solve my problem as soon as possible and kept me informed about the current status. Now the problem is solved exactly as I requested. I give it 5 stars.
January 29, 2025
Unprompted review
Thank you Paula for your speedy…
Thank you Paula for your speedy response and rectifying my default application. I am most grateful to you and the company. Kindest regards Anne
January 29, 2025
Unprompted review
Well im glad that people here are very…
Well im glad that people here are very accommodating. He/she assist me very well.. Well thank you for that and im happy
Thank you very much ❤️
Mike
January 9, 2025
Unprompted review
Thank you Emerald for your help!
December 30, 2024
Unprompted review
"Issue addressed by Kenny,
December 28, 2024
Unprompted review
Problem solved
Problem solved, I am delighted with Mr. Jamal's attention, the whole process was super fast and he is one of the few companies that has a quick response, thank you very much!!!!!
November 28, 2024
Unprompted review
Customer service of mytimelesshair.com…
Customer service of mytimelesshair.com was great. The staff were very polite. Especially, Emily that helped me get through this task. She was very kind and helpful, to guide me with my request.
December 10, 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.