My Toilet Spares Ltd Reviews 

I needed a toilet seat buffer for my guest accommodation after one literally ‘went down the pan’. The toilet is quite an old model and I feared a new seat might be the only solution..... but the lovely folk at MTS worked their magic and found me the right ones!! Such great customer service. I highly recommend them.

Excellent Service
Kirsty went above and beyond to check I had the correct toilet seat even to the point of ringing the manufacturer.
I would definitely recommend them.

They did what they said they would do, when they said they would do it, polite, pleasant people. Richard, who I delt with, corrected me and identified the correct part I needed, a big thank you!

Ordered part before Christmas it was expensive, it arrived how ever it was not the complete unit and the part I needed was missing. Sent back a month ago and still no refund. I am off sick from work with cancer so every penny counts, they wont even check it has been returned!! Total rip off company. Avoid at all costs!!!

If you want to keep your sanity and stop yourself going mad DO NOT USE THIS COMPANY. In over 35 years of being in the heating industry I have never ever used a company as useless as MTS Ltd. They took our money beginning of December for a part they claimed was in stock, still not part and still no refund. Complete con company. AVOID AT ALL COSTS

Their reply below is a complete lie. I have copies of all their emails which are one lined standard responses and not the response they claim below. I think the amount of dissatisfied customers on this site is enough to prove they're worth or lack of it!

Complete con company.
Not even going to go into detail...
They clearly have internal failings and then blame the customer.
Unfortunately the customer loses out!!

The prices look competitive and first class delivery tempting. However, delivery times are slow ... 6 days to put the items in the post and so over a week before delivery. Will not be using them again.

Terrible customer service. Accidentally ordered a toilet seat & hinges instead of what I thought, due to the picture and ambiguous title, was a complete toilet. Firstly it arrived a week after ordering with no communication as to when I could expect it and then when I realised my mistake they would not accept it back despite being able to prove that the parcel hadn't been opened so no hygiene worries. Get your spares somewhere else

Great service. Having purchased two toilet seats and had to return them as they wouldn't fit, with another supplier. MTS identified the correct product first time and kept me informed, as it was initially out of stock. Great Customer Service and they really understand their products.

I was so impressed by the service provided by MTS. They were able to help me identify the part I needed to fix the toilet and then this arrived exactly when they said it would. Brilliant!

Avoid at all cost.....buy your parts anywhere else. Rude staff who just hang up on you when they sell/post you totally the wrong product

Dire customer service. Best avoided!

Excellent. Can not recommend them enough.

Terrible Company with Awful Customer Service.
This company are on the make. I paid £10 delivery charges for toilet hinges that could have been sent for £1.40. I opened the pack to discover they were the wrong ones so asked for a refund. I was told this was not possible as the pack had been opened and so £50 later (for them) I am left with 2 useless hinges. These hinges I have since discovered are widely available at £20 elsewhere on the internet. Their customer service policies are self serving and a complete rip off. Avoid them.

Don't buy from these people- we bought a Duravit toilet seat for £150(!) less than 18 months ago and about 6 weeks ago it broke. They say we damaged it (we didn't - had a previous identical one for about 8 years with no issues, just discoloured) and won't enter into any further correspondence. They didn't even bother to reply to letters sent by 'Signed For' post.

We were told warranty issues after 30 days (!) were direct with the manufacturer, Duravit, but when we called them, they said Mytoiletspares were not authorised dealers, so no warranty.
If I bought a £15 seat from B&Q it would last years, and we had a reasonable expectation of some durability from a seat costing £150, which has not been the case, and Mytoiletspares have
just washed their hands of it (no joke intended) after charging us this huge amount of money for an obviously faulty toilet seat & cover.

Would not recommend buying from this company or from Duravit, better off with something cheap that will last.

not bad ordered it came in a 4 days and its fitted and it works not much else to say really

I have been dealing wirh them this morning. Very rude and unhelpful as I phoned to inform them that I had a problem with a toilet seat I puchased from them last week. It was fitted late yesterday and this morning in the daylight we could see 3 but now I have found 4 dents in the seat which are clearly manufacturing flaws not easily noticeable when I checked it in the box. I was told it couldnt be replaced due to hygiene purposes which I suppose was me being honest. I could have said it hadnt been fitted yet! However the hygiene argument does not stack up as this seat should not be sold to another gullible customer as it is faulty and flawed! I asked instead for some monetary compensatio.n as this was a £100 loo seat and told rudely that there would be none as my plumber could have damaged it! If I had found the flaws on delivery then presumably they would have said the same rhat I could have damaged it myself!!! I am extremely disgusted at the way I was treated and last week when they wanted my money they were falling over themselves to match the price of their rival site. Now I know why!!!! Avoid this lot and go to toiletspares.co.uk their rivals!!!! Not even an apology for damaged goods so £100 might as well have burned it. Our previous seat which has wear & tear has been in place 14 years so this company clearly deal with damaged/faulty seconds to try and compete on price so please if you can go elsewhere.

5 stars says it all!
Excellent customer service

I bought a couple of items to replace parts in an older concealed flush cistern, which were otherwise impossible to source; even two plumbers that came to take a look had struggled to identify a source for the items. The parts were despatched promptly to me, and work perfectly. I have saved myself a considerable plumbing bill as a consequence. Also, when I contacted MTS by phone and email, the individuals with whom I communicated were courteous and efficient. I would recommend MTS without reservation.

At least I obtained a refund. This company kept saying they had the toilet seat in stock and would dispatch today and deliver shortly. Never happened. After an order on 21st Feb I eventually obtained a refund on 7th April after several phone calls chasing delivery.