Mytopia Reviews 204

Highly recommended. Would buy again.

Happy with quality of product & delivery time

Great shopping experience excellent communication and prompt delivery. Would not hesitate to shop with you again. Awesome.

Thanks for the great E-Bike - easy assembly and so much fun to ride! But the biggest recommendation is for the Customer Service Team... any question gets a quick answer and the after-sales service is fantastic. Congrats to Mytopia for putting together such a great team of experts. Plus I've been spreading the word! Thanks again, Greg.

This is exactly what I needed value for money is excellent it did come into what I could afford I can throughly recommend

There were delays in my purchase, which does happen.
It appeared that i was sold a product that was sold out!
2 weeks late overall.
Transport was good, took only 3 days to arrive.
Only early days, but happy with my purchase so far.

Great item! Perfect for intended purpose. Great quality too!

My wife and I bought one each, to take with us on a motorhome holiday, due to Covid were not able to take the holiday but have used the City Hoppers to great advantage finding them even better than we had hoped additionally that they are just perfect for exploring city wide bike paths or popping to the shops also they easily fit in our small SUV - perfect.

we ordered treadmill PROFLEX TRX7 since 16 July 2020, still NOT receiving ?
Very bad delivery

I can highly recommend Mytopia and I would like to thank the staff, for their no fuss and quick response in dealing with an item damaged in freight. Absolute pleasure to do business and I will definitely return.
Shaun C

Wade was great to deal with I got two e bikes of him 27.5 and 29 mountain bike after his recommendation.
I had one small issue the front disk was bent out of shape on the 29 ,Wade sent me a new one within a few days all good to go now. Great bikes to ride and would highly recommend Wade and the Mytopia team.
Thanks again Max.

Don't go near them! I bought an airconditioner off them which never worked properly. It required me to put in 3 cups of water every 20 minutes and still never cooled the room it was in (21000 BTU unit btw) It cost $580, cost me $230 to return and they refunded $460.It was returned in unmarked as new condition. I will never purchase from them again and if this review stops even one person from wasting money with them, that it has served its purpose!!!

Sun lounge open, but not used. The item I received was used and damaged. Screws and washers missing. Two screws bent.Nuts missing. Holes damage the nut will go thru. When I asked for a refund , they sent me information how to assemble it. This company selling non usable items for new.

Stay right away from these Clowns - their Customer Service and connection to the Australian People - with communication from a Senior Manager HEAD OFFICE Sydney is NON- EXISTENT,
If Paul & Dave started off with the Aussie Consumer in mind _ i can assure you that is now long forgotten as their huge turnover grew and grew.

They - thats the Owners and Senior managers, got fatter on the profits with a thanks for your money suckers attitude and built a moat and firewall around them to protect at all costs. Rather than revert and serve the very people who helped them grow.

MANAGEMENT @ MyTopia, Edisons, Mills Brands @ circa -Seven Hills Warehouse -please may I have a RETURN CALL asap.
I thank you..

Bought a scooter a couple of months ago. It stopped working. They will not respond to emails. Do not use this store.

Woeful. Scammers.
My item arrived damaged in a sealed yet undamaged box - through Koganwhich mytopia sell through
It took over two months to get information from them on how to return; then they refused to provide a refund

I was told initially to keep the faulty, damaged item as it was still functional
No refund! Just suck it up basically
Say what?!
I paid for a new item, not a factory second yet this company thinks it’s ok and then make returns physically impossible so you are forced to keep the goods without refund or exchange

Despite many many photos sent, and near-daily messages, I still never received return information until two months later - which they wanted me to cover courier costs to get the item to an Australian post office to deliver an oversized heavy item to them.

I still haven’t been refunded and had to now refer the matter to department fair trading to get some resolution

They don’t care about Australian consumer laws or their customers making it impossible to return or exchange without extra expense to the buyers

Don't buy they deal with factory seconds and try to pass them off as new.
Scammers