The Overall, the transfer service was excellent: perfectly on time, a spotless car, and the child car seat was ready and immaculate as requested. Special shoutout to the driver on our outbound journe... See more
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Review summary
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This was the first time I had used My Transfers to take us from Palma Airport to Puerto Pollensa. Overall the experience was good although the driver on the outward journey was not waiting for us wh... See more
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On airport arrival I received a text from the driver saying he was waiting for in a specific location with my name. Also on pick up I had the same driver again who messaged to say he was 15 mins early... See more
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Driver was waiting when we arrived. Very pleasant gentleman who looked after us very well. We rebooked again for pick up a week later. Again driver was there on time. Very pleasant and helpful. C... See more
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Company details
Information provided by various external sources
At MyTransfers we offer reliable airport transfers worldwide. Book Today your airport or holiday taxi or minivan transfer and save BIG. Pre-book your private door-to-door transfer anywhere in the world.
Contact info
United States
- bookings@mytransfers.com
- mytransfers.com
4.2
Great
19K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Reply from My Transfers
Thank you so much for your kind review! We're thrilled to hear that you enjoyed your experience with My Transfers. We appreciate your feedback and hope to serve you again soon!
Kind regards,
MyTransfers Team
Flight cancelled and wouldn’t send…
Flight cancelled and wouldn’t send anyone to pick us up at the new time.
Had to pay a second time for another cab
Unimpressed!!!
Reference number as requested 2406695
Thank you for your response but your driver was notified of the cancellation prior to pick up time and acknowledged not to come to airport at the originally booked time time
She also did tell us she couldn’t come to pick us up but made no effort to get another driver. We understand the terms of the booking but was totally beyond our control and had to pay for another cab
As far as we are concerned you know the flight was cancelled and took payment and didn’t go to the airport for the pick up.
Would not book with you in future as this is totally disingenuous
June 30, 2026
Reply from My Transfers
Dear Colin,
Thanks for your reply. Please note that as previously explained, changes or cancellations cannot be accepted within 24 hours of the scheduled pick-up time.
Unfortunately, a refund cannot be made for this booking for the reasons already explained.
Kind regards,
Romina.
Excellent service
Excellent service. On time, pleasant drivers, easy to deal with, good sized, clean vehicles. No complaints.
July 1, 2026
Reply from My Transfers
Dear GP,
Thank you so much for your kind review! We're thrilled to hear that you enjoyed your experience with My Transfers. We appreciate your feedback and hope to serve you again soon!
Kind regards
MyTransfers Team
Reply from My Transfers
Dear May,
Thank you so much for your kind review! We're thrilled to hear that you enjoyed your experience with My Transfers. We appreciate your feedback and hope to serve you again soon!
Kind regards
MyTransfers Team
Sent message to confirm
Sent message to confirm, was on time (before time), drove carefully and safe.
June 30, 2026
Reply from My Transfers
Thank you so much for your kind review! We're thrilled to hear that you enjoyed your experience with My Transfers. We appreciate your feedback and hope to serve you again soon!
Kind regards,
MyTransfers Team
Reply from My Transfers
Thank you so much for your kind review! We're thrilled to hear that you enjoyed your experience with My Transfers. We appreciate your feedback and hope to serve you again soon!
Kind regards,
MyTransfers Team
Reply from My Transfers
Thank you so much for your kind review! We're thrilled to hear that you enjoyed your experience with My Transfers. We appreciate your feedback and hope to serve you again soon!
Kind regards,
MyTransfers Team
Booking was very smooth
Booking was very smooth. Once we arrived, we had no clear instructions where to meet the driver. A guy met us outside and we had to walk with him for good 5 min than once we arrive to the pickup station he call the driver and said wait for 10 min. And that was not acceptable plus it was very very very hot
June 27, 2026
Reply from My Transfers
Dear customer,
We are incredibly sorry for the frustration and inconvenience caused by this situation. This is certainly not the level of service we aim to provide. To investigate exactly what happened and take the necessary actions, could you please share your reservation number with us? We want to look into this immediately.
Kind regards
MyTransfers team
was not present at the airport on june…
was not present at the airport on june 21; had to wait for 30 minutes and call the operator; very dissapointing if you fly business and loose the time with waiting for the transfer to come
June 23, 2026
Reply from My Transfers
Dear Robert,
We are incredibly sorry for the frustration and inconvenience caused by this situation. This is certainly not the level of service we aim to provide. To investigate exactly what happened and take the necessary actions, could you please share your reservation number with us? We want to look into this immediately.
Kind regards
MyTransfers team
I booked various trips
I booked various trips, minivans and minibuses , 2 in Rome, one very good but in the one to Civitavecchia the air conditioning didn’t work with 38 degrees.
And in Ibiza we payed for a minibus and we got a minivan
June 30, 2026
Reply from My Transfers
Dear Guillermo,
We are incredibly sorry for the frustration and inconvenience caused by this situation. This is certainly not the level of service we aim to provide. To investigate exactly what happened and take the necessary actions, could you please share your reservation number with us? We want to look into this immediately.
Kind regards
MyTransfers team
Good with room for improvement
On time. Could do with option to track vehicle adding to confidence car will arrive.
June 29, 2026
Reply from My Transfers
Dear Richard,
Thank you so much for your kind review! We're thrilled to hear that you enjoyed your experience with My Transfers. We appreciate your feedback and hope to serve you again soon!
Kind regards
MyTransfers Team
Driver was excellent
Driver was excellent. Arrived at least 20min early. Was very kind and friendly to me and my family. Vehicle was spotless and very comfortable. It was the perfect service that met all and any expectations we had. Dropped directly at Rome departures door. I would highly recommend and will use their service again.
June 29, 2026
Reply from My Transfers
Dear Niall,
Thank you so much for your kind review! We're thrilled to hear that you enjoyed your experience with My Transfers. We appreciate your feedback and hope to serve you again soon!
Kind regards,
MyTransfers Team
No problem with anything
No problem with anything. On time and very friendly and professional driver. Highly recommended.
June 28, 2026
Reply from My Transfers
Dear Aneta,
Thank you so much for your kind review! We're thrilled to hear that you enjoyed your experience with My Transfers. We appreciate your feedback and hope to serve you again soon!
Kind regards,
MyTransfers Team
Reply from My Transfers
Dear Niamh,
Thank you so much for your kind review! We're thrilled to hear that you enjoyed your experience with My Transfers. We appreciate your feedback and hope to serve you again soon!
Kind regards,
MyTransfers Team
Booking process and communication
June 22, 2026
Reply from My Transfers
Dear costumer,
Thank you so much for your kind review! We're thrilled to hear that you enjoyed your experience with My Transfers. We appreciate your feedback and hope to serve you again soon!
Kind regards,
MyTransfers Team
I would never use this company again
I would never use this company again. Sent a coach for a private pick up and the driver was on his phone on the way to apartments, then on way back was late turning up so had to get taxi.
Use at your own risk.
June 6, 2026
Unprompted review
Reply from My Transfers
Dear Darren, regarding your booking 2391127
We are sorry to learn that the service did not meet your expectations.
After carefully reviewing your comments and the service, we must respectfully decline your claim.
Please note that the minicoach vehicle is considered an upgrade, offering greater capacity and a higher category than the vehicle originally booked, and it was supplied at no additional cost.
As stated in our Terms and Conditions, while we always aim to provide the vehicle category selected at the time of booking, operational requirements may occasionally require it to be replaced with one or more vehicles of an equal or higher category and capacity. In your case, the replacement did not result in any reduction in category, capacity, or the value of the service provided.
Regarding your concern about the driver's use of a mobile phone, we would like to mention that our drivers are experienced professionals drivers who would not knowingly place the safety of our passengers or themselves at risk. As there is no objective evidence to support this allegation and the driver disputes it, we are unable to uphold this part of your complaint.
We appreciate your feedback and thank you for your understanding.
Kind regards,
MyTransfers Team
Great service
The chatbot is rubbish but the drivers are excellent. And waited despite our issues getting through the new eu tourist registration.
June 29, 2026
Reply from My Transfers
Dear Mr Owen,
Thank you so much for your kind review! We're thrilled to hear that you enjoyed your experience with My Transfers. We are sorry for the frustration caused by the chatbot; we will work on improving it.
We appreciate your feedback and hope to serve you again soon!
Kind regards,
MyTransfers Team
Driver arrived on time .Very reliable…
Driver arrived on time .Very reliable and nice service.Will use them again next time
June 28, 2026
Reply from My Transfers
Dear Costumer,
Thank you so much for your kind review! We're thrilled to hear that you enjoyed your experience with My Transfers. We appreciate your feedback and hope to serve you again soon!
Kind regards,
MyTransfers Team
Great service and very helpful
Great service and very helpful. Both drivers were very nice and friendly. Transfer from the airport to accommodation was smooth.
June 28, 2026
Reply from My Transfers
Dear Costumer,
Thank you so much for your kind review! We're thrilled to hear that you enjoyed your experience with My Transfers. We appreciate your feedback and hope to serve you again soon!
Kind regards,
MyTransfers Team
Do not use Mytransfers for international flights!! Abandoned at Athens Airport
I do not recommend Mytransfers based on my recent experience. Their policy is to wait only one hour at the airport which can be highly problematic for international travelers who may experience delays due to customs and baggage claim. Our international flight arrived at the gate at 1:53 PM and the driver notified me at 2:45 PM that he was leaving the airport. I notified him at 2:50 PM that we had received our luggage and were on our way to the meeting place but he was already gone. When I contacted mytransfers customer service I was told to take a taxi instead. I was advised to contact their quality department to request a refund but was told they would not refund the fee. I am very disappointed in the service provided by my transfers and would recommend international travelers to use Uber or a taxi instead.
I am unable to respond to MyTransfers response, so I am updating my review to include my booking number as they requested: 2422664.
After this incident, I contacted your Quality Department and was told that your arrival-time calculation is based on when the aircraft touches down, regardless of how long it takes to taxi to the gate. No allowance is made for passengers deplaning, clearing customs, or collecting luggage.
My flight reached the gate at 1:53 PM. My traveling companion had recently undergone knee replacement surgery and was using a cane, so we were given priority through customs. Without that accommodation, the process could easily have taken much longer. The customs lines were lengthy and moving slowly.
After customs, we had to wait for our luggage. Unfortunately, another flight was using the same carousel, and our bags could not be unloaded until the previous flight's luggage had been cleared and there was room on the belt. Throughout this time, my driver was aware that we had arrived and were waiting for our luggage. We had received our luggage and were at the meeting point at 2:50 PM, which is less than 60 minutes after my plane reached the gate.
What I do not understand is the 60-minute waiting policy. I believed MyTransfers was a reputable company with experience handling international airport transfers, particularly at Athens Airport. Clearly, that was not my experience. Anyone familiar with international travel knows that passengers need time to deplane, walk to customs, clear immigration, and collect baggage. The fact that we completed the entire process in less than an hour after reaching the gate was actually remarkable.
When I made the booking, I was not given an option to adjust the pickup time. Had that option been available, I would have selected a later pickup time or canceled the reservation altogether. I was only made aware of the 60-minute waiting limit after receiving my confirmation. I assumed that MyTransfers and its drivers understood the realities of international arrivals and factored in the time required to deplane, clear customs, and collect luggage.
The confirmation also does not clearly state that the 60-minute clock begins when the plane touches down rather than when passengers actually arrive at the gate. In fact, the confirmation reassures customers that the driver will wait and states, "your driver will still be there for you." That was certainly not my experience.
I called the emergency number twice. The first time, the call was disconnected. The second time, I was simply told to take a taxi. No effort was made to locate another driver or provide any meaningful assistance. I was told instead to contact the Quality Department regarding a refund.
I did not post this review immediately because I wanted to give MyTransfers an opportunity to resolve the situation and refund the fee. Unfortunately, my refund request was denied solely because of the time the aircraft touched down. The driver left 5 minutes before I retrieved our luggage.
I am posting this review to help other travelers avoid the same mistake I made. An Uber or taxi the way to go. Our Uber arrived within 10 minutes and was cheaper than Mytransfers as well.
June 20, 2026
Reply from My Transfers
Dear Victoria,
Thank you for taking the time to provide additional information regarding your experience. We have carefully reviewed your case once again under booking reference 2422664.
As previously communicated by our Quality Department, your case was thoroughly investigated. Our agents reviewed all of the information available and obtained the corresponding evidence from the assigned driver, confirming that the service was operated according to the booking details provided at the time of reservation. The driver was dispatched based on your flight arrival information, monitored the flight as requested by the booking, and completed the guaranteed waiting time in accordance with our waiting policy.
We understand your concerns regarding the time required to disembark, pass through immigration, clear customs, and collect baggage. However, our airport pickup waiting policy is clearly established and is available on our website before, during, and after the booking process, as well as in the booking confirmation
We have also verified that your reservation was created on June 17 and that no modifications or special requests were submitted before the service, including within the 24 hours prior to the pickup. In situations such as yours, where additional time may be required due to personal circumstances or other travel considerations, customers have the option to request a specific pickup time instead of flight monitoring. In those cases, the driver is scheduled to arrive at the requested pickup time rather than monitoring the flight arrival. Unfortunately, no such request was received for this reservation.
We sincerely regret the inconvenience this situation caused and apologize that the service did not meet your expectations. However, after carefully reviewing all of the evidence, we must confirm that the service was assigned and operated based on the information provided in the reservation and in accordance with our published terms and waiting policy. For this reason, we are unable to offer a different resolution.
We appreciate your feedback, as it helps us continue improving the information we provide to our customers throughout the booking process.
We thank you for your understanding
Kind regards,
MyTransfers Team
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