First, I did not receive a notification about the arrival of my order, so I thought that it never arrived. I called the customer service, who was very helpful. They told me that the order had arrive... See more
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See what reviewers are saying
It was a smooth transaction, I did not have any problems with the delivery. Service is very fast, accurate and very reliable. This is a very trustworthy site that provides great and fast service on wh... See more
I ordered a LED cabinet light and screen protectors. Protectors were okay, but the light was Chinese crap. It made weird noise, charging port was shady and the battery was bad. I returned it, but ot... See more
Company replied
Product was what I hoped for. Even though it came mid-Europe warehouse and made in China, it had instructions that Temu products don't have. I was hoping European product because of the price was kind... See more
Company details
Information provided by various external sources
MyTrendyPhone.fi myy laadukkaita tarvikkeita matkapuhelimiin, iPodeihin ja muihin MP3-soittimiin, kamera- ja videokameratarvikkeita, PC & kannettavien tietokoneiden lisätarvikkeita sekä Bluetooth-laitteita. Yli 90 000 erilaisen tarvikkeen tuotevalikoimalla meillä on vahva jalansija matkapuhelinmarkkinoilla.
MyTrendyPhone
Written by the company
- Aukioloajat
- Maanantai - perjantai: Chatti: 09h-22h Puhelin: 11h-19h
- PREMIUM ASIAKAS TRENDY CLUBISSA
- Trendy Club on meidän tapamme sanoa "Kiitos" ja palkita kanta-asiakkaamme. Trendy Club-jäsenyys on ilmainen ja lisäksi sillä on erityisetuja. -7% alennus kaikista tuotteista hinnasta riippumatta -Erikoistarjouksia valikoiduista tuotteista -Viimeisimpiä päivityksiä matkapuhelintarvikkeista
- SUURI VALIKOIMA ALHAISIN HINNOIN
- - 100 % Turvallista Ostamista - Nopea toimitus - Päivittäinen toimitus - Alhaiset hinnat - Tarjoamme 30 päivän hintatakuun - Laaja tuotevalikoima - Yli 90 000 tuotetta - Henkilökohtainen asiakaspalvelu: Chatti: 09h-22h Puhelin: 11h-19h
Hintatakuu
MyTrendyPhone tarjoaa 30 päivän hintatakuun
MyTrendyPhone tarjoaa 30 päivän hintatakuun. Jos löydät täsmälleen saman tuotteen (kaiken pitää olla yhtäläiset väriä ja paketointia myöten) saman määräisenä, mutta halvemmalla hinnalla, (hinta tarkoittaa: kokonaishinta – sisältäen lähetyskulut), kuin minkä ostit MyTrendyPhonesta, hyvitämme erotuksen hinnassa.
Contact info
Luna House, Mannerheimintie 12B, FIN-00100, Helsinki , Finland
- (+358)841541368
- asiakastuki@mytrendyphone.fi
- mytrendyphone.fi
3.9
Great
23K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Dishonest company
Advertised delivery time was 1-2 days. This was the reason why I chose mytrendyphone over other suppliers, I was in a hurry. Needless to say this estimate didn't hold. The products arrived a week after the order. At that point I was not in the country anymore and was not able to receive the package and it went back. I contacted mytrendyphone they replied quickly (plus for this!) and promised they will send the package again (plus for this too!). Well, they didn't. I contacted them again (again a quick reply). The package was finally sent 67(!!!) days after my initial order. Quite a difference to the promised 1-2 days.
Mytrendyphone asked me to review the items. I was not completely satisfied with the items and less with the fact that the product descriptions were mostly inaccurate (I was like 3/5 satisfied, so didn't want to return them), so I decided to give the reviews they asked for. I wrote honest reviews of the products and even gave feedback about their product descriptions, not forgetting to give credit to the quick responses from the support. I used a lot of effort writing them. I included my experience about the ordering process and the delays in the review and deducted one star for that, so I gave 2/5.
Well, they decided not to publish my completely honest and well written reviews! This was the last straw for me so I decided to come here write this review, and deduced one star again.
Mytrendyphone is a distrustful company in my experience and I discourage you to order from them. Their prices are cheap and products are OK, so if those things are the only important things for you, then why not go for it. But remember not to trust in anything they say. Estimated delivery times don't hold, the product descriptions might be inaccurate, and they only publish positive reviews.
Products, descriptions and prices 3/5. 1 star deduced from slow deliveries, 1 star deduced from dishonesty. Total 1/5.
April 4, 2020
Unprompted review
Very well packaged and first class…
Very well packaged and first class product!
March 30, 2020
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Product good but long delivery time
Product good but instead of delivery time 2-3 days it took 10 days
Slow response when contacting them
March 27, 2020
Unprompted review
Reply from MyTrendyPhone.fi
Hello Fjek,
Thank you for your feedback!
Please accept our sincere apologies for any inconvenience caused. We assure you that we will do our best to learn from bad experiences to improve service. Of all our efforts to deliver orders as quickly as possible, it can sometimes happen that some are delayed or accidentally lost in the postal service.
Thank you for your patience and understanding.
Best regards,
MyTrendyPhone.fi
High quality product, low price and fast delivery
High quality product with the cheapest price in the market. Fast delivery and packaging is perfect. No complaints. I will be ordering more from MyTrendyPhone.fi!!
March 23, 2020
Unprompted review
I have not received the item in 11 days…
I have not received the item in 11 days after order and bill
March 11, 2020
Unprompted review
Reply from MyTrendyPhone.fi
Dear,
Please accept our sincere apologies for the inconvenience we have caused.
Your feedback brought this unfortunate issue to our attention.
We would like to inform you that we have made sure that delivery time is clearly visible on product's page, and we do update our customers about waiting time.
Despite all of our efforts , it may occur that the shipment is delayed and that causes further inconveniences.
Our customer service is available 24/7, every day in the week, including weekends, via chat, email or telephone.
Please contact us in order to find the satisfactory solution for the issue that has occurred.
We thank you in advance for your understanding,
Kind regards,
MyTrendyPhone.fi
no package yet
Package still did not came even though it suppose to be here 30.01.2020
February 6, 2020
Unprompted review
Reply from MyTrendyPhone.fi
Hello Monika,
Thank you for the feedback!
Accept our sincere apologies for this inconvenience. Despite our best efforts to ship orders as quickly as possible, there may sometimes be delays. Because this is a standard letter, we're unable to provide tracking information. Please contact our customer service if you need further assistance. We will do our best to help you resolve this issue.
Thank you for your patience and understanding.
Best regards,
MyTrendyPhone.fi
The product was cheap and good…
The product was cheap and good quality.Works perfect and was arriving in an nice protected pack.For me it was the perfect deal.Thanks
January 29, 2020
Unprompted review
Tuote on mainio
December 12, 2019
Unprompted review
Great service and fast delivery.
October 18, 2019
Unprompted review
Customer service telephone line in…
Customer service telephone line in English for residents in FINLAND who do not speak Finnish.
September 3, 2019
Unprompted review
Everything worked well
Everything worked well. I gave 4 stars instead of five because the e-mail of the shipment didn't have the tracking id.
August 18, 2019
Unprompted review
TOTAL RIPOFF
TOTAL RIPOFF! Worst service I've ever had. They simply sent me the wrong product, which happens, so I tried to contact them various times by phone and email. It has been THREE WEEKS and still no reply! I tried to send them pictures as requested, but apparently their email system couldn't receive them. Still, they shouldn't take 2+ weeks to answer a simple email. Will not order again, and neither should you!
August 14, 2019
Unprompted review
Reply from MyTrendyPhone.fi
Hello,
Thank you for taking time to rate our online store.
We are truly sorry for the inconvenience this unfortunate issue may have caused you.
We have checked our correspondence with you regarding this issue, and our customer service representative has contacted you and provided a solution: we will issue an immediate refund for item you are not pleased with.
The item you ordered is Privacy glass screen protector. The privacy filter of this tempered glass screen protector only blurs the display when you look at it from the sides. When looked at directly, the screen appears normal. Also, this tempered glass is smaller in size than the actual displays, so it will only cover the flat part of the screen.
Please be so kind to contact us in case you have any other doubts regarding this issue, we will do our best to help you. Our customer service is available 24/7, every day in the week, including weekends, via chat, email or telephone.
In spite of everything, we hope that you will consider making use of our service in the future.
Looking forward to hearing from you.
MyTrendyPhone.fi
Tuote on viallinen
July 14, 2019
Unprompted review
Reply from MyTrendyPhone.fi
Terve,
Arvostamme asiakaspalautteesi.
Olemme erittäin pahoillamme siitä, että sinulla oli huono kokemus verkkokaupassamme.
Olemme tanskalainen yritys ja meillä on kotipaikka Helsingissä. Valitettavasti RMA-pyyntöjä käsitellään tanskalaisessa osastollamme, joten joskus voi kestää pidempi aikaa kuin yleensä käsitellä vaatimusta.
Pahoittelemme jälleen kerran, ja vakuutamme teille, että teemme parhaamme parantaaksemme järjestelmää ja lyhennämme odotusaikaa.
Pyydämme sinua ottamaan meihin yhteyttä, jos tarvitset lisäapua.
Toivotamme teille hyvää päivää ja toivottavasti nähdään pian uudelleen.
MyTrendyPhone.fi
Reply from MyTrendyPhone.fi
Kiitos palautteesta,
Ikävä kuulla ettei ostettu tuote vastannut odotuksia.
Asiakaspalvelumme on jo ottanut yhteyttä teihin sähköpostitse, ehdotimme tuotteen palautusta.
Kiitos ymmärryksestä
Asiakaspalvelupäälikkö
Annika Levonen
simple, reliable and reasonably quick
May 19, 2019
Unprompted review
everything is perfect
March 24, 2019
Unprompted review
Why are glass screens too small
It seems to be impossible to get protective glass for a phone that fits the screen. However I dont see this as My trendyphone fault. But it would be nice if they could find a firm that makes the right size of glass
February 11, 2019
Unprompted review
Fast and good customer service
February 5, 2019
Unprompted review
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