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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality and effectiveness, noting how well they meet expectations and provide noticeable results. Many people appreciate the thoughtful design and luxurious feel of the items, along with a user experience that is often described as easy and convenient. The delivery service is frequently highlighted for being fast and reliable, with careful packaging. However, some customers reported issues with shipping status visibility immediately after ordering. A few other people also felt a bit disappointed with certain products, finding them not as easy to use as anticipated or experiencing difficulties with tracking numbers.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the high quality,... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the high quality and good... See more

User experience

Users describe positive interactions with the user experience. Many customers find the devices high-quality,... See more

Delivery service

Consumers find the delivery service to be positive. Many reviewers praise the fast shipping and careful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I absolutely love this beauty product! The texture feels luxurious on my skin, and it absorbs quickly without leaving any residue. After just a few uses, my complexion looks brighter, smoother, and mo... See more

Rated 5 out of 5 stars

I had a minor issue finding the shipping status immediately after ordering. I emailed support team and received a fast reply. The tracking was updated on the website by the following day. The product... See more

Rated 5 out of 5 stars

Their products are designed well. The EMS pelvic floor trainer works and I have only used it three times! The vibrating eye massager is also very relaxing. Be patient, some of their products ship... See more

Rated 5 out of 5 stars

Love Company! Fast shipment to USA, very carefully packaging. Products Are Amazing! I have Neck Massage Medic- very helpful, easy to operate. Made in Japan from exlusive materials. I have a Head Massa... See more


Company details

  1. Health and Beauty Shop

Written by the company

At MYTREX, we believe in the power of small, sustainable changes. We’re committed to making self-care smart and effortless — whether it’s relaxing the scalp, soothing muscles, rejuvenating skin, or enhancing your silhouette. With MYTREX, wellness BECOMES a lifestyle, NOT another to-do list. We have successively launched a range of products, including a scalp massager, neck traction device, vibrating eye mask, mini massage gun, and beauty device. More exciting innovations are on the way—stay tuned.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

51 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

Refuse to refund for a bad product

I purchased the MYTREX Global ‘Dr. Heat Neck Massager’ before Thanksgiving. It doesn’t work, and the company has refused to issue a refund. I do not recommend any products from this company and will never purchase from them again.

December 21, 2025
Unprompted review
MYTREX Global logo

Reply from MYTREX Global

Dear Rae,

Thank you for bringing this to our attention. We sincerely apologize for the frustration and concern you experienced with our Dr. Heat Neck Massager.

We would like to inform you that we have just processed your refund for this item before you leave this bad review here. Our customer support team has also sent an refund notification to the email address on file (ensure to check your email messages). The refund amount of Dr. Heat Neck is now pending and should be reflected in your original payment method within approximately 10 business days, depending on your bank or financial institution’s processing time.

We appreciate your patience and understanding as the refund completes.

Regards,
MYTREX Global Team

Rated 1 out of 5 stars

I have wrote the message and I didn’t…

I have wrote the message and I didn’t hear back anything from you.

November 13, 2025
MYTREX Global logo

Reply from MYTREX Global

Dear Mei Yu Yeh,

Thank you for reaching out here.

Upon checking our records, we see that our customer support team did reply to your initial inquiry on November 21, 2025, via online chat, providing you with a direct link to purchase the additional Rakuno Fit Calf Massager you requested. The message was successfully delivered, as confirmed in our system.

We understand that it's possible the message may have been missed or not received on your end due to email filters or notification settings. However, we want to assure you that our team did respond in a timely manner and did not ignore your request.

We are always here to help. If you still need assistance ordering the additional leg or have any further questions, please feel free to contact our customer support team by emailing support@mytrex.global.

Thank you for your understanding.

Best regards,
MYTREX Global Team

Rated 5 out of 5 stars

Great purchase

I ordered a few items during the holiday. The help desk really helps out when I wanted to change my order. I cannot wait to use the equipment I ordered :)

November 30, 2025
Unprompted review
Rated 5 out of 5 stars

I really like it

I really like it. I always have a neck and shoulder pain because of my work. But much better now and can sleep well.

December 16, 2025
Unprompted review
Rated 3 out of 5 stars

Need more instruction for using Aqua Outto EMS Pelvic Floor Trainer

I bought Aqua Outto EMS Pelvic Floor Trainer from the recommendation of a YouTuber. I thought it would be an easy using product, but I felt a little bit disappoint after I got the product.

First, when I got it, it only contained Japanese manual, so I had to get English version from the web site. From website, it seems having more than English to choose, but it seems it will end up in English only.

Second, the instruction in English is so simple, I wish I could get a video demo on how to use it. I learned from the YouTuber, she suggested for people age over 50, it better to select strong stimulation levels to get better treatment, but your instruction didn’t say anything about stimulation levels. This is a device to release people’s uncomfortable, hope you can provide more instruction for people to get better result after using it.

I also like you put some video in YouTube, so we can get better idea on how to use it.

December 10, 2025
Unprompted review
MYTREX Global logo

Reply from MYTREX Global

Dear Sharon,

Thank you for your honest review. We sincerely apologize for the frustration caused by the language barrier and the lack of detailed instructions. We are taking your feedback very seriously, and our customer support team will be reaching out to you directly to assist.

As some of our products can be more technical to use, we always recommend contacting our support team first if you encounter any issues. You can reach us directly at support@mytrex.global, and we will gladly provide personalized guidance and clarify any questions regarding stimulation settings.

Additionally, we are currently in the process of developing comprehensive video tutorials and improving our user manuals to ensure a smoother experience for all customers. We truly appreciate your feedback, as it helps us improve our products for users like you.

Thank you again for bringing this to our attention.

Sincerely,
MYTREX Global Team

Rated 5 out of 5 stars

Their products are designed well

Their products are designed well. The EMS pelvic floor trainer works and I have only used it three times! The vibrating eye massager is also very relaxing.

Be patient, some of their products ship internationally but you can track with shop by navigating directly to shipper.

December 7, 2025
Unprompted review
Rated 5 out of 5 stars

The gun is really light and manageble…

The gun is really light and manageble but it has enough power to work deep into sore muscles. Great to have the other heads to work in other small areas such neck or jaw, delivered to uk fairly quick ,reach expentation over all.

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

Good service

I had a minor issue finding the shipping status immediately after ordering. I emailed support team and received a fast reply. The tracking was updated on the website by the following day. The product itself arrived quickly and is of good quality. Excellent service all around.

November 26, 2025
Unprompted review

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