I absolutely love this beauty product! The texture feels luxurious on my skin, and it absorbs quickly without leaving any residue. After just a few uses, my complexion looks brighter, smoother, and mo... See more
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At MYTREX, we believe in the power of small, sustainable changes. We’re committed to making self-care smart and effortless — whether it’s relaxing the scalp, soothing muscles, rejuvenating skin, or enhancing your silhouette. With MYTREX, wellness BECOMES a lifestyle, NOT another to-do list. We have successively launched a range of products, including a scalp massager, neck traction device, vibrating eye mask, mini massage gun, and beauty device. More exciting innovations are on the way—stay tuned.
Contact info
United States
- support@mytrex.global
- mytrex.global
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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This is just what I needed
This is just what I needed. It feels very comfortable and convenient to use.
A good product worth buying
I've been using the Medi Neck Traction Device almost every day since I bought it. It has greatly relieved my neck pain.
Great massage product
Dr. Heat Neck is very useful! My shoulder’s pain has been greatly relieved after using it.👍
Refuse to refund for a bad product
I purchased the MYTREX Global ‘Dr. Heat Neck Massager’ before Thanksgiving. It doesn’t work, and the company has refused to issue a refund. I do not recommend any products from this company and will never purchase from them again.

Reply from MYTREX Global
I have wrote the message and I didn’t…
I have wrote the message and I didn’t hear back anything from you.

Reply from MYTREX Global
Great purchase
I ordered a few items during the holiday. The help desk really helps out when I wanted to change my order. I cannot wait to use the equipment I ordered :)
Simple and Effective
Simple, effective, and dependable — truly a lifesaver when you need it most.
I really like it
I really like it. I always have a neck and shoulder pain because of my work. But much better now and can sleep well.
It has been a great mini gun that we…
It has been a great mini gun that we are enjoying using it with light with 5 functions .
Need more instruction for using Aqua Outto EMS Pelvic Floor Trainer
I bought Aqua Outto EMS Pelvic Floor Trainer from the recommendation of a YouTuber. I thought it would be an easy using product, but I felt a little bit disappoint after I got the product.
First, when I got it, it only contained Japanese manual, so I had to get English version from the web site. From website, it seems having more than English to choose, but it seems it will end up in English only.
Second, the instruction in English is so simple, I wish I could get a video demo on how to use it. I learned from the YouTuber, she suggested for people age over 50, it better to select strong stimulation levels to get better treatment, but your instruction didn’t say anything about stimulation levels. This is a device to release people’s uncomfortable, hope you can provide more instruction for people to get better result after using it.
I also like you put some video in YouTube, so we can get better idea on how to use it.

Reply from MYTREX Global
Their products are designed well
Their products are designed well. The EMS pelvic floor trainer works and I have only used it three times! The vibrating eye massager is also very relaxing.
Be patient, some of their products ship internationally but you can track with shop by navigating directly to shipper.
The gun is really light and manageble…
The gun is really light and manageble but it has enough power to work deep into sore muscles. Great to have the other heads to work in other small areas such neck or jaw, delivered to uk fairly quick ,reach expentation over all.
I used it for the first time yesterday
I used it for the first time yesterday, and the electric current sensation was incredibly strong. It was absolutely fantastic.
Really good products to recommend
This is just what I needed. It feels very comfortable and convenient to use.
Excellent Company
Excellent Company! Excellent Customer Service! I enjoy products very much!
Love it
Love it, everytime used device feels amazing
Help to release neck pain and tire😀
The products i bought are useful and…
The products i bought are useful and well designed
I like that brand
I like that brand. Because it’s very useful for me.
Good service
I had a minor issue finding the shipping status immediately after ordering. I emailed support team and received a fast reply. The tracking was updated on the website by the following day. The product itself arrived quickly and is of good quality. Excellent service all around.
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