I absolutely love this beauty product! The texture feels luxurious on my skin, and it absorbs quickly without leaving any residue. After just a few uses, my complexion looks brighter, smoother, and mo... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I had a minor issue finding the shipping status immediately after ordering. I emailed support team and received a fast reply. The tracking was updated on the website by the following day. The product... See more
Their products are designed well. The EMS pelvic floor trainer works and I have only used it three times! The vibrating eye massager is also very relaxing. Be patient, some of their products ship... See more
Love Company! Fast shipment to USA, very carefully packaging. Products Are Amazing! I have Neck Massage Medic- very helpful, easy to operate. Made in Japan from exlusive materials. I have a Head Massa... See more
Company details
Written by the company
At MYTREX, we believe in the power of small, sustainable changes. We’re committed to making self-care smart and effortless — whether it’s relaxing the scalp, soothing muscles, rejuvenating skin, or enhancing your silhouette. With MYTREX, wellness BECOMES a lifestyle, NOT another to-do list. We have successively launched a range of products, including a scalp massager, neck traction device, vibrating eye mask, mini massage gun, and beauty device. More exciting innovations are on the way—stay tuned.
Contact info
United States
- support@mytrex.global
- mytrex.global
4.5
Excellent
51 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
chou
I absolutely love this beauty product! The texture feels luxurious on my skin, and it absorbs quickly without leaving any residue. After just a few uses, my complexion looks brighter, smoother, and more hydrated. The packaging is elegant and practical, making it easy to use every day. I’ve tried many products before, but this one truly stands out—it delivers exactly what it promises. Highly recommended for anyone who wants visible results and a touch of indulgence in their skincare routine!
November 21, 2025
Unprompted review
Good experience from many products I ordered from Mytrex
I ordered many products from Mytrex. The products quality is good. Good experience right from unboxing. I especially like the eye massage. Not only it helped to relax my eye, it reduced my droopy eye lid. I’m using it twice a day now
September 30, 2025
Unprompted review
Bought over 4 products in 12 months
I have bought over 4 products from this company. The shipping were quite fast. The products are good and meet the expectations, so I don't have much experience with customer's service. But overall I am pretty satisfied with them.
June 26, 2025
Unprompted review
Great customer service
Great communication, accurate tracking and on-time delivery.
September 23, 2025
Reply from MYTREX Global
Thank you so much for your kind feedback!
We’re glad to hear your order arrived on time and that you were happy with our service.
We truly appreciate your support for MYTREX! 💫
I want to give 0 if I can for your company does not have any customer service after sold.
No customer service at all
May 12, 2025
Reply from MYTREX Global
We just came across your review and sincerely apologize for the confusion. Our team did respond promptly to your email and provided a solution, but it may have ended up in your spam folder. Please reach out again at support@mytrex.global, and we’ll ensure your issue is fully resolved. We truly appreciate your understanding.
The first contact I did not get…
The first contact I did not get response on the return status. Then after a few days, the support wrote to me cited he/she was sick, that’s the reason for delay response. I got the refund processed as promised. People got sick it’s not anyone’s fault. But it is hard to imagine only one employee handles return in support department. I wrote to support email address, not a personal email. Should that be more than one employee handles customer service? The company sell very good products, service process needs to be improved.
December 16, 2024
Reply from MYTREX Global
Dear customer,
Thank you for sharing your feedback with us. We sincerely apologize for the delay in responding to your initial inquiry and for any inconvenience this caused you.
Our U.S. team is still in its early stages, and we are working hard to improve. We’re focusing on expanding our customer support team and providing thorough training to ensure better service in the future.
Your feedback is invaluable to us, and we’re grateful for your understanding. Thank you for helping us improve. Please don’t hesitate to reach out if you have further questions or suggestions.
Best regards,
MYTREX Customer Support
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