Mytriponline Reviews 

242
TrustScore 1 out of 5

1.1

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Review summary

Created with AI, based on recent reviews

Considering 115 reviews, most reviewers were let down by their experience overall. Many customers reported being unknowingly enrolled in recurring subscriptions, typically for around £79 or €79, after a small initial payment. These significant charges were often not clearly disclosed on the website or during the transaction. Reviewers frequently found it difficult to obtain full refunds for these unauthorized subscriptions, often receiving only partial amounts. However, some people mentioned that the initial small payment for services like fast track or check-in often did not work as expected. Many also had to involve their banks to block unauthorized charges or dispute transactions, sometimes requiring card cancellations.

What people talk about most

Payment

Reviewers express significant dissatisfaction with payment processes, frequently reporting unexpected and... See more

Subscription

People report negative experiences with subscription, often citing unauthorized charges and hidden terms.... See more

Price

Reviewers highlight negative aspects of price, with many expressing frustration over unexpected and hidden... See more

Refund

Users describe negative interactions with refund processes, often reporting difficulties in obtaining full... See more

Website

Consumers express concerns about the website, reporting unexpected charges and hidden subscriptions.... See more

Reviews shaping this summary

Rated 1 out of 5 stars

SCAM! Thankfully the bank notified me that this company wanted to take £79 from my account. This is a fraudulent company scamming people to make a tiny payment to download trip details and automatical... See more

Rated 1 out of 5 stars

ATTENTION: SCAM! A few days after buying services or tickets you will be charged 79 euros on your bank account, and these are reccurrent charges. You will find in the small prints that by using their... See more

Rated 1 out of 5 stars

Same here!! They charged me £1 to check-in online, 3 days later they have taken £79 out my account scamming me when I never completed any profile nor requested any service, I have had to cancel my de... See more

Rated 1 out of 5 stars

I fell for the scam and got charged 79 euros while I was travelling in Europe. My-Trip-Online declined to refund and are offering 20% back. The financial institution (Wise) declined the chargeback, be... See more


1.1

Bad

TrustScore 1 out of 5

242 reviews

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1-star

No history of asking for reviews

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1.1

All reviews

(242)

104 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I thought I was signing up with Uber…

I thought I was signing up with Uber Taxi's. Gave all my details and was assured that nothing would be taken from my card.
Almost immediately received a email from APPSILITY welcoming me and thanking for my subscription to ECOM CATALYSIST LTD.
On checking my account £49.95 was pending to these scammers. I cancelled my card and my bank is now waiting for the transaction to come off pending so they can fully investigate.
Total scam and illegal.

October 23, 2025
Unprompted review
Rated 1 out of 5 stars

More of the same……..

I have little to add, other than what has been said by so many reviewers already.
I must unwittingly have paid a nominal amount some months back to this fraudulent company- probably to “facilitate” a flight to Austria. But I have no recollection of being told of future charges. Only through checking my bank account did I see a debit – completely unexpected -of £79.
Trying to get sense out of the company is well nigh impossible. Several complaining emails have been answered by robot – congratulating me on deciding to use the company’s services, and outlining these at some length.
Only by insisting that the charge be refunded and that I get a reply from a human did ‘Margaret- Compliance Officer’ respond. As in other cases, a nominal 20% refund has been offered.
This is a plain insult and I have contacted my bank in the hope that they can clawback all the money for my credit.
I will wait a few days on this.
Whatever the outcome, I will be writing again to MyTripOnline. I will recommend, from my advanced age of almost 80, that their employees might pass their lives in more honest and humane fashion than by squeezing funds, quite fraudulently, out of unwitting innocents.

October 22, 2025
Unprompted review
Rated 1 out of 5 stars

Total scam.

Total scam.
They make me pay 79 out of a subscription that I did not want. Just because I paid 1 € for a check in.

October 21, 2025
Unprompted review
Rated 1 out of 5 stars

TOTAL SCAM

TOTAL SCAM - DO NOT USE.
My husband bought fast track security for one trip and found himself tied into a subscription that we hadnt noticed for a while. Tried to get money back but they only gave us a token amount and then ignored my emails.

October 1, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM!!

Paid for fast track however this was not accepted by airline . Then 3 days later I was charged 79 euros for a subscription which I do not recall signing up for. The subscription was for a service that gives you up to 5 fast tracks a month! So even if I wanted ti use the service it was impossible to use . Firstly, the airport doesnt accept the fast track and secondly if I was flying 5 times a month I would probably have a business class ticket and not need to purchase a fast track. PLEASE avoid it is a scam. I claimed my money back through the bank after changing my card so they didnt take my hard earned cash.

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

Just want to say that I was confident…

Just want to say that I was confident this was a scam, but my friend paid the £1 even though I assured him it was a scam, and actually it worked. To my surprise. Maybe there’s a subscription with an obscured box or something but I mean, my friend couldn’t otherwise check in for his flight & this worked.

August 19, 2025
Unprompted review
Rated 1 out of 5 stars

I was misled by Check-in My Trip…

I was misled by Check-in My Trip Online: I paid €1 for what was advertised as a flight check-in service, but was then charged €79 for a hidden subscription I never knowingly agreed to. The subscription terms were only in tiny print at the bottom of the page. Company refused a full refund and only offered partial refunds.

September 13, 2025
Unprompted review
Rated 1 out of 5 stars

Do not use.

Couldn't check in with trip.com app or website, link on app My-trip-online.com offered €1 charge to issue boarding passes / check in - they had a hidden subscription in their terms and conditions and charge you 3 days later for €79. Didn't get boarding passes.
Offered 20% refund - liars & scammers!
Have since deleted my account with trip.com will never use again!

September 19, 2025
Unprompted review
Rated 1 out of 5 stars

#Metoo

What they said.
The hotel in Rome booked me a car to the wrong airport. I needed fast-track so used this website. They charged me for a fast-track service without offering me fast-track because it was too close to my travel time. A few days later I checked my bank account and I had been charged over £68 for…. what? For nothing. I have no email confirmation of a subscription and no recollection of signing onto a subscription, which should be made plain and clear beforehand. Cancel your cards, and raise the charges as a dispute immediately, as they are very likely to try again.

September 16, 2025
Unprompted review
Rated 1 out of 5 stars

ATTENTION: SCAM!

ATTENTION: SCAM!
A few days after buying services or tickets you will be charged 79 euros on your bank account, and these are reccurrent charges. You will find in the small prints that by using their website, even only once and for any purchase, you subscribe to a very expensive, and unsollicited, service. REPORT TO POLICE please.

July 7, 2025
Unprompted review
Rated 1 out of 5 stars

I agree with the negative reviews and…

I agree with the negative reviews and had exactly the same experience as other users. I was on an overseas trip, it was hard to monitor my emails, Mytriponline made me a complicated offer, it included a free trial period, I didn't focus on any of it, and may even have clicked "yes." A few days later I was charged $100+ for a service I would never use. They would not review the charge, BUT CHASE DID! Special thanks to my Chase card for protecting me and I give mytriponline a big negative review.

September 8, 2025
Unprompted review
Rated 1 out of 5 stars

Hidden subscription scam



I purchased only Fast Track for Eindhoven Airport via my-trip-online.com.
Instead, they secretly enrolled me into an “automated check-in subscription” and charged me £68.46 without my consent.

There was no opt-in box, no clear warning, and no confirmation.

When I complained, they cancelled the subscription but refused a refund, offering only 20%.

My bank (HSBC) had to step in and give me a full refund, because this charge was clearly unauthorised.

I also reported the case to Action Fraud UK, UKICC/ECC, and Trading Standards.

This practice is illegal under:

Payment Services Regulations 2017 (UK) – recurring payments need explicit consent

Consumer Rights Act 2015 (UK) – hidden terms are unfair and unenforceable

Consumer Protection from Unfair Trading Regulations 2008 (UK) – misleading omissions are unlawful

EU Consumer Rights Directive 2011/83 – bans pre-ticked boxes and automatic enrolment

There are hundreds of similar reviews online – this is not a mistake, it is a systematic scam.

⚠️ Avoid this company at all costs.

September 7, 2025
Unprompted review
Rated 1 out of 5 stars

Fraud/Scam

They are scamsters. They charged me 1 Euro for an online check-in and 79 Euros few days after that. If you're a victim, go their website, login, then go to 'My Account' and cancel your subscription asap.

September 17, 2025
Unprompted review
Rated 1 out of 5 stars

Total scam

Total scam, they should be deleted from Google results. They pay to be promoted above natural results and hide large subscription fees in their T's and C's, which if we're busy, we don't spot. Thankfully my bank declined their attempt to fleece me but others I see have not been so lucky. I pity the poor souls who feel they have to work for this outfit.

September 17, 2025
Unprompted review
Rated 1 out of 5 stars

Do NOT use “My trip online” for anything

Do not use this site. I lodged on to get my boarding pass. In June Mytriponline.com charged my visa £75 and again in Sept. I did not subscribe. I have read several complaints from people who had the same experience as myself, being charged like this and being subscribed when I did not give authorisation and I would recommended that people do not use Mytriponline for anything as they use card details to charge you for a service you did not want or need. not use this site. I lodged on to get my boarding pass. In June Mytriponline.com charged my visa £75 and again in Sept. I did not subscribe. I have read several complaints from people who had the same experience as myself, being charged like this and being subscribed when I did not give authorisation and I would recommended that people do not use Mytrioonline for anything as they use card details to charge you for a service you did not want or need.

June 16, 2025
Unprompted review
Rated 1 out of 5 stars

Dishonest company who steal your money

Like other members I was charged €79 for a subscription that I never signed up to after agreeing to a 3 day free trial for an express checkin at Larnaca airport. The charges are not apparent on their website. They are a dishonest company who steal money from people without their explicit authority.

September 14, 2025
Unprompted review
Rated 1 out of 5 stars

AVOID AT ALL COSTS - SCAM!!!

AVOID AT ALL COSTS. If I could give zero stars I would. This site is an COMPLETE scam. I signed up for a three-day free trial and was automatically subscribed to their Concierge Service, charging £79 per quarter. It was only after two quarters that I realised as they send you no confirmation that the payment has been taken, or indeed that you have been signed up to the service once the free trial has ended. Yes, it's in their T&C's but they deliberately keep this as hidden as possible. Worse, when I asked for a refund they eventually agreed to refund me 50% and then reneagued on this and only paid me 25%. How this outfit is still in business is beyond me.

September 5, 2025
Unprompted review

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