Mytruehost Reviews 51

i am very happy with the service my host is always up and everything is going great good service thank you )

Currently I had some concern and their support team assisted me with best answers in short time to save my time & energy. I not only receive positive replies but also clear my point of reaching them out which is really good. I wish they carry on their support & sales services at top always. God bless you guys !!

If you want a reliable and honest provider steer clear of this one.
After untold, at least 100 service failures in a year, rude staff at every level and login failures I decided to close my account. They refused to give me my Domain transfer number details so unable to continue website with another provider.

Very bad experience with Mytruehost. I will never recommend this hosting service. Very very slow and most of the time your website will be offline. Never waste your money and time.

My experience with MyTrueHost has been completely unsatisfactory and alarming. From the beginning, I encountered serious security breaches and support that was not only ineffective but also evasive and unprofessional. Here’s what happened:

Unauthorized access to my account and security breach:
Since I contracted MyTrueHost’s services, my website has been compromised three times. In the latest incident, I received an email from cPanel notifying me that my contact email had been changed. Additionally, the FTP, email, MySQL, system, and web disk passwords were altered without my consent. This type of unauthorized access is completely abnormal and goes against any security protocol of a professional hosting provider.

Creation of accounts and unauthorized modifications:
When I logged into my account, I found that 4 new email accounts had been created and 3 files had been added to my site’s plugins. It is particularly alarming that, upon reviewing the access logs, the changes came from an IP in India, suggesting a possible security breach in MyTrueHost’s server. This is not something that should happen in a secure hosting environment, where there should be measures in place to prevent unauthorized access.

Alteration of the robots.txt file:
In addition to the previous issues, I also discovered that my robots.txt file had been tampered with. This file is key for managing my site’s indexing on search engines, and any unauthorized changes could severely impact my site’s visibility. Modifying this file without the owner’s consent is a direct violation of trust and security.

Evasive response from support and misinformation:
When I contacted MyTrueHost support, they told me that the notification emails about changes were "normal" and that the system had "restarted." Not only did they ignore my concerns, but they also assured me that I shouldn’t worry about the creation of new accounts and files in the system. When I insisted that this was abnormal, they told me that all customers received the same type of emails, which is completely false and shows a lack of commitment to their clients' security.

Use of VPN by the provider and lack of transparency:
One particularly disturbing detail was that the support team informed me they use VPNs to make changes in the system. This claim is extremely concerning, as a hosting provider should be transparent and offer secure, controlled access, not use tools that mask the real location of those making the changes. This raises further doubts about the security of their infrastructure and the handling of client accounts.

Poor support and limited hours:
Although MyTrueHost advertises 24/7 customer service, support is only available from midnight to noon in my time zone (Costa Rica). This schedule is completely insufficient for a global hosting service. Furthermore, when I communicated that I planned to switch providers, their response was indifferent and dismissive: “Do it, we won’t entertain you.”

Why this is not normal:
These are completely abnormal practices in the hosting industry. A reliable hosting provider should:

Ensure the security and privacy of customer accounts.
Have strict access control mechanisms and provide clear, timely notifications of any changes to configurations.
Not tamper with critical files like robots.txt without the owner’s consent.
Not hide their real location behind VPNs, as this is a sign of a lack of transparency.
Offer adequate support at accessible hours for their clients.
Conclusion:
MyTrueHost not only failed to protect my website but also demonstrated a level of misinformation, indifference, and alarming unprofessionalism. If you are looking for a hosting provider that values security, transparency, and customer support, I recommend looking for other options. My experience with them was one of the worst I’ve had in terms of security and customer service.

I used them for years with minor tweaks when a page wouldn't post. Then I could not connect to the server. They blamed me. I changed companies. Everything works fine now that I'm out of there.
Bad Tech support and billing has an extremely bad attitude.

As a long-time user, I've experienced a noticeable drop in support quality. While past interactions were impressive, recent experiences have been disappointing with limited solutions offered.

There was a technical issue with the hosting, specifically a lack of function in softaculous and not working as it should, so I contacted support so they can fix it, then they sent me a mail saying that they fixed it, but its not, they only fixed the first of many other things they had to fix to make it work, then I contacted support because they said they have a '30 DAY MONEY BACK GUARANTEE' (which is totally fake because they refused) and very rudely told me that the issue was fixed (which was not true) and that they wont assist me further, ill strongly recommend not to use this service, you can get a lot better service for just 2 more dollars a year in many other companies, this service is just awful.

MyTrueHost.com truly excels in customer support! Their team's responsiveness and expertise are unparalleled. Whether it's a technical query or a concern, they address it promptly and effectively. I've been consistently impressed by their dedication to resolving issues and ensuring customer satisfaction. Their live chat support is quick and helpful, making problem-solving a breeze. It's clear that they prioritize their customers, going the extra mile to assist in every way possible. With MyTrueHost.com, I've experienced a level of support that's rare to find. If you're seeking a hosting provider with exceptional customer service, look no further – MyTrueHost.com is the way to go!

very Impolite and bad quality and uptime is not good at all

Server is very good & responsive + The support staff responsive & excellent... I recommend it to everybody

My concern was critical but got resolved in fraction of moments which not only saved my time & energy but build more trust on their services for which I am always thankful to them. I will certainly bring more people to join & enjoy this incomparable speed & services which I am enjoying since a long time and I will forever.. You guys are the best !!

I have my website, my tools and corporative e-mails

Its a great team, they fix my problems, today a software just crashed and they fix it for free.

I am with this website 1+ year and I have payed for 3 years more, I am Happy I recommend this site, but be aware to scammer making similar sites
The official website is:
mytruehost.com
Be aware to fake websites.
You can write to me if you want something to know,
I feel in debt because they fix for free my things.

So far it has been good, I had a few issues and support fixed it ASAP. I do recommend

HORRIBLE EXPERIENCE!

Stay away from MyTrueHost. They "accidently" deleted all databases on my Wordpress websites, so now I can't log into them anymore, and they tried to put the blame on me.

Absolutely disgusting company!

WORST HOSTING AROUND! For the past year, they keep on making every single excuse possible. Sending out less than 10 emails a day and these incompents get the SMTP server banned. You cant even send emails to yourself. They claim to have fixed the problem, 2 days later the same thing. This company is run by a bunch of clowns. Do yourself a favor, steer clear away from this con jobs! This problem has been happening every single time and their word is useless. Now their online chat doesnt even work. MyTrueHost were losers belong!

Do not take. They do not provide quality services and will not give you any refund within 30 days.