Trust Medical Reviews 

363
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 191 reviews, reviewers overwhelmingly had a great experience with this company. People frequently share that the online onboarding process is exceptionally quick, easy, and efficient, taking significant stress out of difficult medical situations. Customers consistently appreciate the attentive, polite staff and helpful customer support team who provide friendly assistance, resolve issues rapidly, and offer prompt answers whenever questions arise. Some reviewers were not happy with unexpected delays in receiving requested documents or getting timely responses after their scheduled appointments. A few users also noted a noticeable lack of communication and experienced frustrating difficulties when attempting to get timely updates or necessary paperwork corrections sorted out.

What people talk about most

Service

Clients share positive opinions on service, noting that the professional care and straightforward process act... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the team for being extremely... See more

Response time

Users describe positive interactions with response time, highlighting that customer support is extremely... See more

Staff

Customers had positive experiences with staff, frequently highlighting that team members are professional,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how quick, fast, and easy the entire... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using Trust Medical since Fall 2025 and it's been great! The response time in receiving letter is always fast and if a correction is needed, someone responds quickly to make the correctio... See more

Company replied

Rated 5 out of 5 stars

After using trust medical two times I’ve had a very great experience. On the second note I got, I must’ve entered the wrong DOB due to the note not having the correct date. Nick from customer support... See more

Company replied

Rated 5 out of 5 stars

I had made a mistake on my information for a work excuse and they corrected my mistake without hesitation, responded promptly and was super friendly and helpful! The website is user friendly, easy to... See more

Company replied

Rated 5 out of 5 stars

I had an incredible experience! The website first off is very crisp and informative. Moving forward, when you choose what you need you only get a few questions to answer and you can even write your ow... See more

Company replied


Company details

  1. Doctor
  2. also in
  3. Home Health Care Service
  4. Mental Health Service

About Trust Medical

Written by the company

Trust Medical™ is a telehealth medical practice that specializes in leave management. We provide employment and school-related medical documentation from board-certified doctors and nurse practitioners licensed in all 50 states.

Trust Medical providers are experts in evaluating patients for Doctor's Notes, FMLA Certification, Paid Family & Medical Leave (PFML), Short-Term Disability (STD), ADA Accommodations, and Return-to-Work Clearance (RTW). We make it simple, fast, and secure to request medical leave from licensed healthcare providers.

Every document is reviewed and signed by a credential-verified healthcare provider and includes:

  • Official letterhead and secure signature
  • Tamper-proof watermark and certificate of signature
  • Provider's name, credentials, and medical license number
  • Dedicated verification phone number for employers, schools, or recipients

Every document is HIPAA-compliant, legally valid in all 50 states, and accepted by employers, HR departments, schools, and institutions nationwide. If your medical document isn’t accepted, we’ll refund you in full.

Simple requests like Doctor's Notes are delivered within 15 minutes, with no video appointment required. A board-certified physician licensed in your state reviews your intake and makes an independent clinical decision on whether time off work is medically appropriate. For FMLA, PFML, Paid Leave, STD, and ADA accommodations, you'll have a live video evaluation with a licensed provider and documentation is delivered within 24–48 hours.

Trust Medical has helped over 250,000 patients nationwide get verified medical documentation.

Need to verify the authenticity of a medical document or note? Our employer verification phone line is available daily from 7AM–11PM EST. If you have any questions, call us at 844-282-2731.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

363 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(363)

180 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

After using trust medical twice time for a review

After using trust medical two times I’ve had a very great experience. On the second note I got, I must’ve entered the wrong DOB due to the note not having the correct date. Nick from customer support had the issue corrected in no time!

September 15, 2026
Unprompted review
Trust Medical logo

Reply from Trust Medical

Hi Dominick M,

We really appreciate you coming back to Trust Medical a second time! We’re glad Nick was able to get the date corrected quickly and make sure everything was taken care of for you. We’ll be sure to share the kind words with him.

Thank you for trusting Trust Medical ❤️

Rated 5 out of 5 stars

They were quick to assist me and the…

They were quick to assist me and the doctor i spoke with was very kind and patient. They really swooped in provided assurance

September 14, 2026
Trust Medical logo

Reply from Trust Medical

Hi,

We’re so glad our team could step in quickly and provide the reassurance you needed. We really appreciate the kind words that your provider made you feel comfortable and supported!

Thank you for choosing Trust Medical 💙

Rated 5 out of 5 stars

Quick and easy

Quick and easy. Saved my life when I was feeling too sick to drag myself to an urgent care. I also needed an adjustment to the dates I requested, and they promptly helped me even though I reached out late at night. Highly recommend!

September 13, 2026
Unprompted review
Trust Medical logo

Reply from Trust Medical

Hi Gwen,

We are really happy to here you had a positive experience obtaining your medical documentation, even in the late hours of the day. We staff providers around the clock to make the process as swift as possible.

Thank you for taking the time to leave your review. We wish you a swift recovery ahead and let us know if we can help with anything else.

Thank you for choosing Trust Medical 💙

Rated 5 out of 5 stars

Trust Medical was a breeze

Trust Medical was a breeze! It was so simple to set up the appointment. I spoke with Jessica McGlone and she was great. She was pleasant, easy to talk to, and explained how FMLA worked. I had my forms within 24 hours. Normally, I dread dealing with doctors or anyone in the healthcare field, but this was one of simplest processes I've ever had to go through. I put off applying for FMLA because I figured it would be a nightmare, but it was a dream. This will take a load off my mind and help protect my job for when I'm too sick to go into work. I would definitely recommend Trust Medical to anyone who needs FMLA paperwork! THANK YOU SO MUCH!!!!

August 25, 2026
Unprompted review
Trust Medical logo

Reply from Trust Medical

Hi Courtney!

We love hearing that we could take some of the stress out of the FMLA process and make things straightforward for you. We really appreciate the kind words! We will share the positive feedback with Jessica + the Operations team internally. If we can help at all in the future please don't hesitate to reach out.

Thank you for trusting Trust Medical 💙

Rated 5 out of 5 stars

Very good customer service

September 12, 2026
Unprompted review
Trust Medical logo

Reply from Trust Medical

Hi Gabriel, thank you for the positive review! We are happy to have been able to help you in a time pinch. Most of all, we appreciate your trust in our service. I hope you have a nice weekend!

- James

Rated 5 out of 5 stars

I’ve used website three times

I’ve used website three times, once for a drs note and twice for FMLA. It’s so nice being able to get FMLA filled out so quickly. I’d typically go to my PCP but it’s so difficult getting in to be seen in the timeframe needed. Trust medical will be my go to from now on. I work in healthcare and have even recommended this service to patients. I truly appreciate everything that has been done for me.

July 23, 2026
Unprompted review
Trust Medical logo

Reply from Trust Medical

Hello Liz! We are so glad you've found our services helpful, and that we've been able to help you better prioritize your health on multiple occasions. We are *so happy* your experience with us went smoothly and truly appreciate you giving recommending us to others.

Thank you for trusting Trust Medical and leaving a review 💙

Rated 5 out of 5 stars

Excellent at listening to your medical…

Excellent at listening to your medical issues and helping you solve them. All paper work is correct and gets to you quickly.

September 7, 2026
Unprompted review
Trust Medical logo

Reply from Trust Medical

Hi Veronica! We’re so happy our team could help, and that you felt heard. Your review and experience truly means a lot to us!

Thank you for choosing Trust Medical 💙

Rated 5 out of 5 stars

Stress free Doctor's note!

There are several online websites that Google lists for you to get a doctor's note from, and I am SO thankful I went with Trust Medical! Being my first time not going to a walk-in clinic for a note, and using an online service I was very anxious and uneasy with the whole process. But within just a few hours I got an email back letting me know my request was approved, and my doctor's note arrived! After 2 days I still felt sick and needed to extend my work note for an extra day so I reached out via email and Trust Medical's support reached out to me promptly and was able to send me a new note with the additional day added once approved by the physician! Talk about a stress reliever! When you are sick and feel bad, the last thing you want to worry about is paperwork and making sure HR is happy. I was able to focus on my health and feeling better! If I ever find myself sick again, I will absolutely use Trust Medical again! Wonderful service!

September 1, 2026
Unprompted review
Trust Medical logo

Reply from Trust Medical

Hi Ashley, we’re so happy our team was able to make the process smoother for you and exceed your expectation. Your trust in us truly means a lot and we are always glad to assist.

Thank you for giving Trust Medical a chance 💙

Rated 5 out of 5 stars

Fast and easy to use

No complaints fast and easy to use service much appreciated ⭐️⭐️⭐️⭐️⭐️

September 9, 2026
Unprompted review
Trust Medical logo

Reply from Trust Medical

We're glad to hear about your positive experience, will share the positive feedback internally. We hope you have a nice day @David!

Rated 5 out of 5 stars

Trust medical company did me a good…

Trust medical company did me a good deal and helped me out when I was stuck they have been the best help I needed a work note and in the same day I got it delivered to my mail box I was impressed how fast it got took in care of thank you trust medical.

September 10, 2026
Unprompted review
Trust Medical logo

Reply from Trust Medical

Thank you for sharing your positive experience @Game Huck 1. We are so happy we could help. Please let us know if we can assist in the future.

Rated 5 out of 5 stars

Easy & Speedy

The process of working with TrustMedical is easy and the turn around time is perfect!

September 1, 2026
Unprompted review
Trust Medical logo

Reply from Trust Medical

Hi Nana,

Love hearing that the process felt easy and the turnaround was just right. Thanks for sharing your experience!

Thank you for trusting Trust Medical 💙

Rated 5 out of 5 stars

This was my first time using them and…

This was my first time using them and everything went great. I truly appreciate it.

September 3, 2026
Trust Medical logo

Reply from Trust Medical

Hi Brittany,

So glad your first experience with us went smoothly! We truly appreciate you giving us a try and sharing your experience.

Thank you for trusting Trust Medical 💙

Rated 5 out of 5 stars

Exceptional Support and Seamless Access to Care During My Medical Leave

Without Trust Medical, I wouldn’t have been able to take my medical leave. They made the entire process easy, affordable, and accessible — especially important for someone like me without medical insurance. The providers were attentive, supportive, and gave me exactly what I needed to get my leave approved, and I could consistently book appointments on extremely short notice, sometimes even within the hour, which made everything far less stressful. What truly prompted me to leave this review, though, was the exceptional support team: James and Justine were responsive even on weekends, and when there was a minor delay with one of my documents, they proactively checked in to let me know they were still working on it. Their communication, timeliness, and genuine care kept me informed and reassured throughout the entire process.

August 23, 2026
Unprompted review
Trust Medical logo

Reply from Trust Medical

Hi Kristina, thank you so much for your review and the feedback! We are so glad we could assist you and make your Medical Leave process as easy as possible. Our whole purpose is to ensure FMLA, Short Term Disability, or ADA is frictionless.

We've shared your feedback internally with your provider, James, and Justine. If we can help with anything in the future regarding medical leave please don't hesitate to reach out.

Rated 5 out of 5 stars

They did everything I needed in a very…

They did everything I needed in a very short time. Including a mix up with an error was fixed immediately.
Definitely recommend

August 30, 2026
Unprompted review
Trust Medical logo

Reply from Trust Medical

Hi Barbara, thank you very much for your positive review! We are pleased to hear that we could help you in a tight turnaround time.

Rated 5 out of 5 stars

ive only had great experiences with…

ive only had great experiences with them and they are very quick to respond about any questions you may have.

August 27, 2026
Unprompted review
Trust Medical logo

Reply from Trust Medical

Hi,

It’s great to hear you’ve consistently had a positive experience with us. We’re always happy to be here when you have questions!

Thank you for trusting Trust Medical 💙

Rated 5 out of 5 stars

I've used them twice due to grief and…

I've used them twice due to grief and not wanting to pay $300 for urgent care to just get a day off work for something we should all be afforded. So far I've had no troubles and I've appreciated how cheap and fast it was. If that changes I'll update this review, but I can't say I've had any issues so far.

August 21, 2026
Unprompted review
Trust Medical logo

Reply from Trust Medical

Hi Karl,

We really appreciate you coming back to us when you needed support. We’re glad we could make the process affordable, quick, and hassle free both times.

Thank you for trusting Trust Medical 💙

Rated 5 out of 5 stars

I,ve had a great experience and the…

I,ve had a great experience and the staff is extremely helpful and customer service is quick to respond with any problems and questions I have had. Would recommend to everyone.

August 19, 2026
Unprompted review
Trust Medical logo

Reply from Trust Medical

Hi David,

We’re so happy our team has been there to help whenever questions or concerns come up. Your recommendation truly means a lot to us!

Thank you for trusting Trust Medical 💙

Rated 5 out of 5 stars

Very accommodating

Very accommodating. Note is always correct. Fast and easy

August 18, 2026
Unprompted review
Trust Medical logo

Reply from Trust Medical

Hi Greg,

So glad we can consistently make things fast, easy, and accurate for you. We really appreciate you continuing to count on us!

Thank you for trusting Trust Medical 💙

Rated 5 out of 5 stars

Great service

Great service! Reliable, prompt, professional and takes the stress out of navigating the FMLA process.

August 10, 2026
Trust Medical logo

Reply from Trust Medical

Hi Karine,

We love hearing that we could take some of the stress out of the FMLA process and make things easier for you. We really appreciate the kind words!

Thank you for trusting Trust Medical 💙

Rated 5 out of 5 stars

Excellent results and very fast!

Excellent results and very fast! I made a small mistake on my order and customer service helped me get it fixed, no questions asked. Amazing service! I am definitely using their service again!

August 17, 2026
Unprompted review
Trust Medical logo

Reply from Trust Medical

Hi David,

So glad our team could quickly fix the mistake and keep everything moving smoothly for you. We’ll be happy to help whenever you need us again!

Thank you for trusting Trust Medical 💙

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