MyTuxedo Reviews 

1,027
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast shipping services, expressing continuous satisfaction with how efficiently their clothing orders cross international borders. Shoppers consistently highlight the exceptional product quality, noting that all ordered garments closely match the advertised measurements, materials, and descriptions. Furthermore, people appreciate the highly reliable sizing recommendations, ensuring that purchased items fit wonderfully right upon initial arrival. However, some reviewers were not happy with specific delivery delays and courier performance, mentioning frustrating shipping bottlenecks or unresponsive customer support channels. A few consumers specifically noted difficulties regarding missed event deadlines and unhelpful carrier handling during transit.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, consistently praising the garments as beautifully... See more

Quality

Consumers find quality to be exceptional, consistently highlighting first-class materials and garments that... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting super fast shipping times... See more

Service

Reviewers mention positive feedback about service, highlighting superb and reliable assistance with items.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As always quality products at very reasonable. Alas this time one item arrived missing a piece, in typical MyTuxedo style, the matter was rectified in a jiffy, no arguments, dramas or problems, just... See more

Company replied

Rated 5 out of 5 stars

I had a timeframe & was a bit nervous if it wld arrive in time (UK to Perth, Western Australia). Customer service were very patient with me & kept reassuring me. They replied to emails very quickly.... See more

Company replied

Rated 5 out of 5 stars

Really prompt despatch and delivery of the items ordered. There had been a mistaken double order as well, which was fixed with absolutely, no-fuss. Excellent communication throughout. Superb service a... See more

Company replied

Rated 5 out of 5 stars

excellent email traffic fom time or order placement, all the way though to shipment arrival at my house. better than many on line transactions i have done

Company replied


Company details

  1. Shopping & Fashion

Written by the company

MyTuxedo offers great value men's and boys' formal wear including Tuxedos, Morning Suits, Bow Ties, Dress Shirts, Dress Shoes, Cummerbunds & accessories plus style advice and next day delivery. With a 5 star customer rating MyTuxedo is an award-winning formalwear store, offering the largest range of tuxedos, all at prices of up to 50% cheaper than the high street.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,027)

47 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Even when there is a problem, MyTuxedo out performs. Well done.

As always quality products at very reasonable. Alas this time one item arrived missing a piece, in typical MyTuxedo style, the matter was rectified in a jiffy, no arguments, dramas or problems, just first rate backup to first rate service. Well done.

May 15, 2026
MyTuxedo logo

Reply from MyTuxedo

Good morning,

Thanks for taking the time to leave your review, we love receiving positive comments from our customers!

Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.

We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@mytuxedo.com.au

All the best
Dave
Customer Services, Operations & Logistics Manager

Rated 5 out of 5 stars

Fast delivery

Fast delivery, quality product

June 19, 2026
MyTuxedo logo

Reply from MyTuxedo

Good morning,

Thanks for taking the time to leave your review, we love receiving positive comments from our customers!

Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.

We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@mytuxedo.com.au

All the best
Dave
Customer Services, Operations & Logistics Manager

Rated 5 out of 5 stars

I found you after a long search and…

I found you after a long search and very close to the date of the event but you still managed to deliver in time as promised. The waistcoat is beautifully made - from the fabric, the finish and the design it's way beyond expectations and your sizing suggestions were spot on, it's a perfect fit.
Very happy with MyTuxedo and have no hesitation in recommending you

June 14, 2026
MyTuxedo logo

Reply from MyTuxedo

Good morning,

Thanks for taking the time to leave your review, we love receiving positive comments from our customers!

Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.

We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@mytuxedo.com.au

All the best
Dave
Customer Services, Operations & Logistics Manager

Rated 5 out of 5 stars

Confidence in online shopping

Always a worry buying clothing online, but having purchased suits and sports jackets previously, I felt that the descriptions would be accurate. The trousers purchased were exactly as per advertised measurements and the quality was first class.

June 13, 2026
MyTuxedo logo

Reply from MyTuxedo

Good morning,

Thanks for taking the time to leave your review, we love receiving positive comments from our customers!

Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.

We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@mytuxedo.com.au

All the best
Dave
Customer Services, Operations & Logistics Manager

Rated 5 out of 5 stars

Perfect fit and good quality

Perfect fit and good quality

June 13, 2026
MyTuxedo logo

Reply from MyTuxedo

Good morning,

Thanks for taking the time to leave your review, we love receiving positive comments from our customers!

Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.

We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@mytuxedo.com.au

All the best
Dave
Customer Services, Operations & Logistics Manager

Rated 5 out of 5 stars

Fast delivery

Fast delivery. Excellent products. Definitely recommend

March 12, 2026
MyTuxedo logo

Reply from MyTuxedo

Good morning Nicole,

Thanks for taking the time to leave your review, we love receiving positive comments from our customers!

Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.

We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@mytuxedo.com.au

All the best
Dave
Customer Services, Operations & Logistics Manager

Rated 5 out of 5 stars

Beautiful, High Quality Formal Garments

The garments were exactly as advertised, high quality and perfect fit. The only complaint I would have is using UPS to deliver from England to Australia as they would have to be the worst international delivery company in the world with absolutely no idea of what the word "service" means which ironically is what the S in their name is supposed to stand for. Please do not send anything with UPS ever again as I definitely would like to buy from My Tuxedo again in the future but not if the delivery is with that dreadful UPS who are completely inept and have no idea of what customer service means.

May 19, 2026
MyTuxedo logo

Reply from MyTuxedo

Good morning,

Thanks for stopping to leave your review, we appreciate your time and words of honesty.

Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can.

We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ info@dobell.co.uk and the team will take care of you from there.

All the best

Dave
Customer Services, Operations & Logistics Manager

Rated 5 out of 5 stars

Great product

Great product, great service.

May 16, 2026
MyTuxedo logo

Reply from MyTuxedo

Good morning William,

Thanks for taking the time to leave your review, we love receiving positive comments from our customers!

Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.

We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@mytuxedo.com.au

All the best
Dave
Customer Services, Operations & Logistics Manager

Rated 5 out of 5 stars

I got a fantastic suit at what really…

I got a fantastic suit at what really is an incredible price considering the quality. I also received everything I paid for in a timely manner. Overall I couldn't recommend MyTuxedo enough. I'll absolutely be a returning customer

May 13, 2026
MyTuxedo logo

Reply from MyTuxedo

Good morning Matt,

Thanks for taking the time to leave your review, we love receiving positive comments from our customers!

Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.

We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@mytuxedo.com.au

All the best
Dave
Customer Services, Operations & Logistics Manager

Rated 5 out of 5 stars
MyTuxedo logo

Reply from MyTuxedo

Good morning,

Thanks for stopping to leave your review, we appreciate your time and words of honesty.

Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can.

We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ info@mytuxedo.com.au and the team will take care of you from there.

All the best

Dave
Customer Services, Operations & Logistics Manager

Rated 5 out of 5 stars

Fast delivery and perfect sizing

Fast delivery and perfect sizing. Good quality too. Thank you.

May 3, 2026
MyTuxedo logo

Reply from MyTuxedo

Good morning,

Thanks for stopping to leave your review, we appreciate your time and words of honesty.

Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can.

We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ info@mytuxedo.com.au and the team will take care of you from there.

All the best

Dave
Customer Services, Operations & Logistics Manager

Rated 5 out of 5 stars

Great experience

Quick delivery. True to size and quality

April 30, 2026
MyTuxedo logo

Reply from MyTuxedo

Good morning Bernard,

Thanks for taking the time to leave your review, we love receiving positive comments from our customers!

Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.

We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@mytuxedo.com.au

All the best
Dave
Customer Services, Operations & Logistics Manager

Rated 4 out of 5 stars

A happy return customer

Great service, the shipping is a little expensive but they won’t let you down. The size was perfect so there size guide is spot on in my book. The fabric was a little heavier than I imagined but welcome to shopping online. Very good value and the quality is consistently up there.

April 30, 2026
MyTuxedo logo

Reply from MyTuxedo

Good morning Luke,

Thanks for taking the time to leave your review, we love receiving positive comments from our customers!

Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.

We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@mytuxedo.com.au

All the best
Dave
Customer Services, Operations & Logistics Manager

Rated 5 out of 5 stars

corduroy jacket

I had a timeframe & was a bit nervous if it wld arrive in time (UK to Perth, Western Australia).
Customer service were very patient with me & kept reassuring me. They replied to emails very quickly. Order arrived in time and super happy with the quality, hubby was happy too and pretty keen to order a suit next.

April 29, 2026
MyTuxedo logo

Reply from MyTuxedo

Good morning,

Thanks for taking the time to leave your review, we love receiving positive comments from our customers!

Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.

We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@mytuxedo.com.au

All the best
Dave
Customer Services, Operations & Logistics Manager

Rated 5 out of 5 stars

Quality Suit

Quality suit
Arrived on time

April 27, 2026
MyTuxedo logo

Reply from MyTuxedo

Good morning,

Thanks for taking the time to leave your review, we love receiving positive comments from our customers!

Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.

We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@mytuxedo.com.au

All the best
Dave
Customer Services, Operations & Logistics Manager

Rated 5 out of 5 stars

Easy order

Easy order, quick delivery and fit perfect.

March 23, 2026
MyTuxedo logo

Reply from MyTuxedo

Good morning Ray,

Thanks for taking the time to leave your review, we love receiving positive comments from our customers!

Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.

We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@mytuxedo.com.au

All the best
Dave
Customer Services, Operations & Logistics Manager

Rated 5 out of 5 stars

Exceptional communication and excellent…

Exceptional communication and excellent suit pants and vest.

March 11, 2026
MyTuxedo logo

Reply from MyTuxedo

Good morning Philip,

Thanks for taking the time to leave your review, we love receiving positive comments from our customers!

Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.

We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@mytuxedo.com.au

All the best
Dave
Customer Services, Operations & Logistics Manager

Rated 5 out of 5 stars

Excellent workmanship

The workmanship on the best and tie are excellent. Thank you.

March 15, 2026
MyTuxedo logo

Reply from MyTuxedo

Good morning,

Thanks for taking the time to leave your review, we love receiving positive comments from our customers!

Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.

We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@mytuxedo.com.au

All the best
Dave
Customer Services, Operations & Logistics Manager

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