I had a small issue with my online order over the bank holiday (completely my mistake), but the customer service was nothing short of outstanding. I emailed for advice and the team responded almost... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Absolutely fantastic so helpful & knowledgeable! Really helped us with an issue with a vape that wasn't bought from them either & went above & beyond! Absolutely recommend & would give more than 5... See more
Great experience today! The two lads were extremely welcoming even while serving they acknowledged my entry to the shop! Both were extremely knowledgeable and bounced off each other very well! Great a... See more
Company replied
It's a real pleasure to shop at My Vape. The people there are very knowledgeable, helpful and always pleasant to deal with. I've turned up with all sorts of questions but nothing phases them. It's a r... See more
Company replied
Company details
Written by the company
We are an independent chain of vape stores based in the southwest of England. We have vape stores in Devon and Bristol and also operate online. We put the customers first in helping you give up the cigarettes at the best value. We stock a large range of premium products to get you off to the right start in leading a healthier lifestyle.
Contact info
Unit 15 Stfit Park, TQ12 3SH, Newton Abbot, United Kingdom
- 01626 897776
- info@myvapestore.co.uk
- myvapestore.co.uk
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Every one in this little vape shop is…
Every one in this little vape shop is friendly and helpful😃
September 20, 2024
Reply from My Vape Store
Love to hear it! Our customers are likewise so friendly, you all make it so easy for us to keep chipper! Thanks for the review and we hope to see you back in again soon
Amazing as always
I regularly order and I’m never disappointed with the service I receive always friendly should you need them, brilliant selection of products and very rapid when ordering.
September 20, 2024
Reply from My Vape Store
Thanks for the glowing review Ryan! Sounds like we're ticking all the boxes, love to hear it!
The Best.
The Best.
Great variety of stock and the delivery service has been faultless
September 13, 2024
Excellent service always very helpful 😃
September 12, 2024
Reply from My Vape Store
Thanks for making an account with us! We hope you got on well with your salts and hopefully see you back in again soon!
Excellent staff
Excellent staff, explained a few things when i went in, really happy with the customer service, just that along will make me want to come back and shop with myvapestore.
September 14, 2024
Unprompted review
Reply from My Vape Store
Always glad to hear it Tom, you're welcome back anytime mate!
Lovely service
Lovely service, spoken to a man called Jack. Selection and knowledge is unparalleled too.
September 18, 2024
Reply from My Vape Store
'unparalleled'! doesn't get any better than that ay? haha Glad you got on well with our products and services, and we're sure to see you back in soon!
My Vape & the Filton store
My Vape & the Filton store, is the only vape store I use .. they( as in ALL,) the staff are litterally head & shoulder’s above any other vape store I have used in the past .. All the staff are friendly.. polite & very knowledgeable.. the store itself is alway’s clean & very presentable.. the staff are a happy lot, who take pride in their work .. which clearl reflect’s in their attitude..
please note .. I am just a customer of ther’s .. I have no dealing’s with this company apart from being a customer.. a very happy customer at that too ..
September 18, 2024
Reply from My Vape Store
So glad to hear of your positive experiences with us Paul! We love reading all of your cracking reviews of our services, makes it all worth while for us all here. Happy to provide a space to get excited about! See you back in real soon i'm sure!
Very helpful didn’t have what I wanted…
Very helpful didn’t have what I wanted but ordered some and phoned me up to say they had arrived.
September 16, 2024
Perfect Vape Shop
Just been served by Vicky - super helpful, very knowledgeable and friendly.
I’ve just started vaping again and Vicky was super patient and helped me choose a new vape and liquid.
A true asset to your business - thank you Vicky
Well laid out shop with prices on display - highly recommend
September 22, 2024
Unprompted review
Reply from My Vape Store
Would you believe Vicky is our latest employee? Her knowledge and customer service skills would have you believe she'd been with us years! We hope she will be, she's a part of the family now! Thanks for your review it means a lot to us! Pop back anytime!
Very good shop
Very good shop. Fast delivery. Asked proof of age. Most of places don't do that.
Good service
September 9, 2024
The cashier really knew what he was…
The cashier really knew what he was talking about very helpful and great device for the cheapest price I have ever seen other than that he showed great customer service treating me politely with the upmost respect and wearing a smile.
September 9, 2024
Reply from My Vape Store
Nice one bud, that will have been me that served you i reckon. Thanks for the positive feedback it goes a long way. Cheapest devices on the high street, guaranteed! Pop back anytime!
Great shops. Great people.
Knowledgeable and friendly staff. Will recommend different things to try.
September 3, 2024
Reply from My Vape Store
We've so many great products for you to try! We're always excited to keep you all in the loop about any new additions too. Thanks for your review Leslie, hope to see you in again soon!
Reply from My Vape Store
Thanks for that! Hope you're still getting on well with our My Vape Store brand Pineapple raspberry. Some cracking flavours in our range to be sure! Try the Pineapple sour ice if you haven't already i love it myself!
The guy at this store are always happy…
The guy at this store are always happy smiling & happy to help
A great bunch of staff 😁
September 12, 2024
Reply from My Vape Store
Thanks for that Sarah! We're a happy bunch for sure, never a surprise to hear you've been served with a smile. That's how we like it! Thanks again for the review and hopefully see you back in soon!
staff wouldn't accept nhs id with no…
staff wouldn't accept nhs id with no expiry date
September 12, 2024
Friendly customer service great deals…
Friendly customer service great deals the only vape shop I use!
September 4, 2024
Reply from My Vape Store
Glad to hear that Matt! No reason to go elsewhere, we've got everything you need under one roof! Thanks for the review bud
Southmead road shop the guy is brill and the warehouse as well
The vape shop and warehouse staff are brilliant
September 11, 2024
Reply from My Vape Store
Thanks for that Jayden. Our team work hard to provide you all with such ace service, always nice to see it recognised!
I brand new to vaping.
I brand new to vaping and trying to quit smoking the staff were incredible with helping me select the correct vape to use, helped explain how to use it and what I'll need to do in the future, couldn't be more satisfied with the customer service here.
September 9, 2024
Reply from My Vape Store
Making the switch to vaping can seem daunting, but as i'm sure you've found, our team will show you just how easy it can be! Any questions or info you need going forward pop back in, we're always here to help you on your journey!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.