ZENOO Reviews 

101
TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

I have never experienced such appalling customer service levels with any product thst I have ever bought. I placed am order with Zenoo for the first time on 10th Feb 2026. My credit card has been char... See more

Rated 5 out of 5 stars

Couple of weeks in and my pupper has lost some weight without even trying and a whole array of issues are disappearing one by one. She is in a better mood, more active, has no longer watering eyes a... See more

Rated 5 out of 5 stars

I have a very picky toy poodle who eats only when he feels he must as is never enthusiastic about it. Imagine my surprise to find him now at my feet as I prepare his Zenoo meal, he even had a second h... See more

Rated 5 out of 5 stars

I got my dog used to raw food from an early age, but I couldn't keep up with preparing meals every day because it was too time consuming. Thanks to ZENOO food, I can now stop worrying about daily meal... See more

Company replied

Company details

  1. Pet Supply Store
  2. Animal Feed Store
  3. Meal Delivery
  4. Pet Store

Written by the company

ZENOO is a personalized RAW food & wellness product service for your pet's well-being in a convenient way. Our mission is to make pets' lives healthier and happier.


Contact info

3.6

Average

TrustScore 3.5 out of 5

101 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.6

All reviews

(101)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

he loves it

I have a very picky toy poodle who eats only when he feels he must as is never enthusiastic about it. Imagine my surprise to find him now at my feet as I prepare his Zenoo meal, he even had a second helping - unheard of! Fingers crossed that this continues as I’m keen for him to enjoy all thee health benefits that raw brings. Zenoo offers that without the inconvenience of fresh raw food.

February 13, 2023
Unprompted review
Rated 3 out of 5 stars

Love, but...

The food is very easy to serve and dogs likes it a lot.
Customer service is fast and very much supportive.
Unfortunately the price is on the very edge. It becomes too expencive even for all the benefits you get.

December 11, 2022
Unprompted review
Rated 3 out of 5 stars

My dog is very picky

My dog is very picky, but she loves this.
Unfortunately it is too expensive to feed her this every day. One bag contains food for 2,5 days… so it will cost me € 7,20 per day. 😰

July 22, 2022
ZENOO logo

Reply from ZENOO

We're glad that your picky dog loves ZENOO. For bigger breed dogs we recommend to mix our food with RAW meat and fulfill their nutritional needs by adding 30% of regular ZENOO daily intake, as our food contains all required minerals and vitamins balanced for dog to get in one recipe;)

Rated 1 out of 5 stars

I wish I could review the product but I…

I wish I could review the product but I still haven't received it since I ordered 2 weeks ago. I emailed them to follow up and they replied straight away offering free probiotics which was nice but I would very much prefer to get the dog food I ordered instead of being offered more products that they can't guarantee will come within a reasonable time.

June 22, 2022
Unprompted review
ZENOO logo

Reply from ZENOO

We apologize if we don't reach your expectations, we're doing our best to improve shipping terms. Starting from July, we're expecting to reach 1-2 business days delivery in the UK;)

Rated 2 out of 5 stars

unfortunately my dogs wouldn't touch it…

unfortunately my dogs wouldn't touch it at all, even mixed with their own food.
They even select fresh veg over this food. Its been recently scientifically proven that dogs make far more amylase than wolves. They dont have in their mouths like us because they dont chew food. Given free choice my dogs take, peas, carrots, cabbages from my vegetable garden and dogs instinctively know what their digestive system is lacking, which is why dogs dig for roots. (im also qualified as a canine nutritionist).
There is something in this food that turned my dogs off straight away. I cancelled my next order and it arrived anyway around two weeks later (apparently its not possible to cancel a 48 hour delivery two weeks in advance. Im still waiting for a refund and the parcel to be collected from me.

April 7, 2022
ZENOO logo

Reply from ZENOO

Good day, Lisa, we do apologize for an inconvenience this situation caused you. Dogs can refuse to eat food due to many reasons and sometimes it's even not the food fault (seasoning, dog heat, etc). The order was cancelled, when it was shipped, therefore, it's more difficult to cancel it. Overall, we would really like to resolve it and waiting for your reply into our email sent to you on 7th of April.

Rated 2 out of 5 stars

Dog don't like zenoo food

Dog don't like zenoo food. and the puppy’s stools become strangely hard and dry. Not recomending.

April 4, 2022
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Reply from ZENOO

It's a pity that your dog didn't like it. Most of the dogs, who tried ZENOO - loves it. Dogs' stool changes, especially if their diet changes from dry kibbles to raw food. The poop from a raw food diet is usually small, firm and light that is easily passed by the dog.

Rated 2 out of 5 stars

False offer

Saw Zenoo on a YouTube video which said they were “more than happy to send a free sample.” I emailed to request a sample, they said the video was two years old and the offer now was 30% off first order. If they don’t want to send samples why not just take the video down? I was also disappointed that the only subscription was four weekly which wouldn’t suit me. The product may be excellent but I find this disappointing so I didn’t order

March 29, 2022
ZENOO logo

Reply from ZENOO

Dear Henry, although we appreciate all the feedback we get from our customers and audience, we believe that your review is not based on genuine experience and does not reflect our product or service quality. Youtube video you are referring to is taken out of context and was valid 2 years ago - it is not an active promotional campaign. Nutritional value, all ingredients and science behind the diet is all on the product page on our e-shop ( https://myzenoo.com/dog-food/natural-freeze-dried-raw-beef-recipe/ ), which makes your review questionable, whether or not you bothered to visit the page at all, before leaving this comment. If you are genuinely interested in trying this food for your best friend - please do not hesitate to try it out. In the meantime we will ask TrustPilot to review your review, since you haven't even tried the service or the product.

Rated 5 out of 5 stars

BEST DOG FOOD EVER!!!

I've had dogs all of my long life - but there's NO comparing:
ZENOO dog food is the best I've ever used - my dogs LOVES it - I believe even my skinny dog (who's a very picky eater) could get fat if I let her eat all that she wanted to eat. They gobble it up in minutes.
Pricey - but worth it :-)

March 10, 2022
Unprompted review
Rated 5 out of 5 stars

Picky eater finds joy in food

Normally, I don’t write reviews but I feel compelled to let you know because I’m truly taken aback. I’m recently new to dog ownership, my previous dog, Toulouse (unfortunately only made it to celebrate his 1st birthday) and my current dog, Blue, are both Italian Greyhounds - a notoriously difficult breed to feed. Toulouse during his life was fed only the best barf we could find and still, meh. Wasn’t huge on it. When we got Blue I was more prepared for the struggle to feed him. The breeder told us she normally just leaves out dry food all day and the dogs go and pick at it when they please - ok, sounds easy. So we set up that system at home, dry food and he did exactly that. Around feeding time he’d look at us with hope only to be left underwhelmed with his bowl. He’d sniff it, look at us and walk away. On occasion he’d take a bite or two on the go. Being a puppy, he needs to eat double so when I found Zenoo, and heard the founder’s moving story, it’s lead to here. Today, Blue wakes me up in the morning for his breakfast. He dances around with excitement and in the first few days of feeding him Zenoo food - he would actually cry when it was over, coming over asking for more. So thank you. Not only does his fur shine and feel freshly washed everyday, but it’s the joy he has in eating good food that’s really changed everything for us. We’re hooked. Thank you thank you thank you!!! ♥️♥️♥️♥️♥️

March 9, 2022
Unprompted review
Rated 4 out of 5 stars

From a picky eaters table

My dog Archie has been sligthly overweight and has been on a diet food. He is a very picky eater so I was reluctant to try Zenoo at first though I loved the whole idea about the product. So when I first put down the bowl I was really surprised - he ate it all and licked the bowl! So I have gradually changed the proportions between old and Zenoo and it has been a real success! If he would not get anything else, which he does for the moment, I am sure he would be as happy.
He poops much less and is livlyer and I am a happy dogMum☺️

January 31, 2022
Unprompted review
Rated 5 out of 5 stars

Healthy diet made easy…

My Dog Splat loved the food straight away. He’s nearly 9 and I want him to live a healthy, happy life. I learned the hard way that kibble has no nutritional value and actually causes harm. It’s like eating a Mc Donald’s every day (Junk food)
Splat runs to the kitchen when he hears me clicking the kettle on to warm the water for his food. Even my cats are eating it and I know Zenoo is giving my pets the best nutritional value and it’s extremely tasty!

January 22, 2022
Rated 5 out of 5 stars

ZENOO made us all happy and dog healthy!!!

ZENOO is the best! My dog was very picky and I tried almost all the brands of dog food and even bought different bowls:) nothing helped… After arrival of ZENOO to our home and dog’s plate- We all are the happiest family!!! She eats it with such an apettite and during the day always checks if she could get more!:) Thanks to the ZENOO we have a healthy and happy dog!!! All the best to the whole team for helping us to give our dogs the best food!

November 30, 2021
Unprompted review

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