ZENOO Reviews 

101
TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

I have never experienced such appalling customer service levels with any product thst I have ever bought. I placed am order with Zenoo for the first time on 10th Feb 2026. My credit card has been char... See more

Rated 5 out of 5 stars

Couple of weeks in and my pupper has lost some weight without even trying and a whole array of issues are disappearing one by one. She is in a better mood, more active, has no longer watering eyes a... See more

Rated 5 out of 5 stars

I have a very picky toy poodle who eats only when he feels he must as is never enthusiastic about it. Imagine my surprise to find him now at my feet as I prepare his Zenoo meal, he even had a second h... See more

Rated 5 out of 5 stars

I got my dog used to raw food from an early age, but I couldn't keep up with preparing meals every day because it was too time consuming. Thanks to ZENOO food, I can now stop worrying about daily meal... See more

Company replied

Company details

  1. Pet Supply Store
  2. Animal Feed Store
  3. Meal Delivery
  4. Pet Store

Written by the company

ZENOO is a personalized RAW food & wellness product service for your pet's well-being in a convenient way. Our mission is to make pets' lives healthier and happier.


Contact info

3.6

Average

TrustScore 3.5 out of 5

101 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.6

All reviews

(101)

1 review in the last 12 months

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Rated 5 out of 5 stars

My two dogs eat Zenoo food about year…

My two dogs eat Zenoo food about year and noticed that my dogs fallen in love with this food and looks that it is not enough daily rate. They would like more. The third dog who has his own diet always clean the bowls and floor where it is splashed :D

BR
Rasa

November 9, 2021
Unprompted review
Rated 5 out of 5 stars

Trying to improve the health of my dog…

Trying to improve the health of my dog we tried zenoo food, and it turn out amazing, the changes were visible after first month, energy levels and not having to deal with allergies is just amazing, the quality and price is perfect, recommending for everyone who has a dog 🤗😊

November 9, 2021
Unprompted review
Rated 5 out of 5 stars

ZENOO is the best

My Mickie suffered from teary eyes since he was a puppy, little did I know that it could be fixed with nutrition. Thank you ZENOO for providing the healthiest food for my Mickie, clearing up our allergies & improving overall health. And also educating me about my doggie & his needs.

November 5, 2021
Unprompted review
Rated 5 out of 5 stars

My Yorkie is a really fussy eater

My Yorkie is a really fussy eater. She is five and I have never found a food she enjoys. She wolfed the chicken down so quickly her bowl is completely empty. Thank you zenoo on behalf of Hollie.

November 4, 2021
Unprompted review
Rated 5 out of 5 stars

Awesome! Just wish there were more options

Our puppy who has inflammatory bowel disease and is on a BARF diet, loved it! The only thing is that he is a dalmatian and needs a low purine diet, which would be chicken, turkey or cod. Beef is one of the meets he should not eat for a long time, so we can only use your product for short periods of time, once or twice per year. It would have been amazing to have one of these other meats to choose from.
But overall we loved it and we are very grateful for your food!!! ❤️ ❤️ ❤️ It was a life saver while traveling. 🙏

September 12, 2021
Rated 2 out of 5 stars

Food is great

Food is great, customer service very good, but 3 times they charged me more, once charging in eur, then usd. They promised to solve it, just kept repeatig...so i stopoed buying from them, just too tireing to keep cheching bill if it is not more..apart from that, alk was great. Perfect product, good packaging, fast delivery. Just billing system failed. They always returned money.

July 28, 2021
Rated 5 out of 5 stars

Hands down the best dog food.

Couple of weeks in and my pupper has lost some weight without even trying and a whole array of issues are disappearing one by one.
She is in a better mood, more active, has no longer watering eyes and digestion problems. I only wish you guys would offer some more variety soon because there is no way i can make her eat the same food every day... Other than that, very happy customer here and will be definitely ordering again!

July 21, 2021
Rated 1 out of 5 stars
ZENOO logo

Reply from ZENOO

Hello Pam,

We're sorry for inconvenience, but your weight-loss plan was sent 05/28/2021 to email you specified in your order. We've also contacted you regarding your order on 06/18/2021 but got no reply. Please check your inbox / spam folder and contact us support@myzenoo.com to resolve this issue.

Rated 5 out of 5 stars

Changing the way we feed raw!

Zenoo is a super convenient way to feed our dogs healthy raw food! The freeze dried food is light weight, meaning it is super easy to transport and it also stores really easily since it doesn't need to be frozen or refrigerated! Because it is dried it doesn't smell and doesn't have that "gross factor" when preparing the meal - just add warm water and wait for it to soak in! My picky dog loves this food and for the first time in his life isn't leaving any food behind to waste! If you live in Europe I highly recommend giving MyZenoo a taste test!

February 23, 2021
Rated 5 out of 5 stars

Excellent quality products, friendly staff.

We tried some of Hackthedog’s products and we were thoroughly impressed.
The shampoo has been excellent for the skin of my itch dogs, and has managed to keep up with everything from mud and sand to horse poo!

The food went down a storm, from the second I opened the packet I had three pups performing every trick they know for my attention and a chance for a bite. As it’s freeze dried, limited ingredients and very low in carbs I’m confident it’s good even for my itchiest of pups.

January 28, 2019
Unprompted review
Rated 5 out of 5 stars

best choice for traveling, trekking, holiday

We tested the food a week ago and my boys loved it!
We stired it with warm water and the boys cleaned every piece in their bowls 😅
We also love the cute little dogs on the packaging, maybe there is a way to pack it with paper instead of plastic but this just a little idea 😘
We feed our boys fresh and raw, and when we are on weekend adventures or journeys its always a problem what we should feed.
But this food is ideal for travelers also cause its nearly has no weight. So if you are on a Trekkingtour and want to feed something good to your dog... Here you go!
❤️❤️❤️
If you want to see our boys, look on Instagram #raythemix

January 28, 2019
Unprompted review
Rated 5 out of 5 stars

Humility, passion & dedication

To anyone feeling unsure of whether to contact Hackthedog regarding their personal dog issues, whether health or otherwise, please go ahead. Personally experienced the additional mile Agota goes when consulting a dog's parents on difficult health and nutrition questions.

Clearly the same passion & dedication goes towards the creation of the products. Keep up the good work - pups need more initiatives like this one!

January 22, 2019
Unprompted review
Rated 5 out of 5 stars

I'm very glad that I met Agota

I'm very glad that I met Agota. Her honesty and support helped a lot in a very hard moment I was. That's how I started changing my dogs diet because of the problems she had. Wish vet doctors were more like you are ;)

January 18, 2019
Unprompted review
Rated 5 out of 5 stars

Thank you for your sincere consultation…

Thank you for your sincere consultation about our dog's food! Agota is just simply amazing. So passionate and devoted! You can instantly sense from the way she speaks how deeply and truly she is concerned about the health and happiness of all dogs.

January 18, 2019
Unprompted review
Rated 5 out of 5 stars

The best!!!

The product arrived faster than expected and both me and my dog Roxy were keen to try it out! We’ve used it several time now and Roxy stopped scratching her fur and it seems that she doesn’t have dandruff anymore. Thanks to Hack The Dog!

November 28, 2018
Unprompted review
Rated 5 out of 5 stars

First off this shampoo is AMAZING

First off this shampoo is AMAZING. Yes it has a strong scent straight out of the bottle but afterwards there is NO fruity/floral scent, just a clean version of your animals scent (if that makes any sense?). I washed my dog twice with this shampoo but from now on only one round is needed since it lathers like expensive shampoos you'd get at a hair salon! This shampoo also helped loosen the excess undercoat and her Furminator brush went through like a sharp knife in butter. She is short/medium haired and it's always been mostly course/dry feeling with or without baths, after this bath her fur is thick and soft and not coarse/dry. Her skin looks AMAZING and the allergic reaction from the flea bites is gone, plus Sraige( eng. snail) isn't licking herself endlessly like she usually does after a bath

November 26, 2018
Unprompted review
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