n.exchange Reviews 351

TrustScore 3.5 out of 5

3.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Please avoid this platform! You can deposit crypto but you can't withdraw any! Your withdrawal will stay in status Platform review forever! If you ask the Support Team, they will tell you that the sys... See more

Rated 4 out of 5 stars

My first experience 1month ago was not that great because order held for days due to KYC review, though it was eventually processed after I submitted my documents. I tried another BNB swap again rece... See more

Rated 3 out of 5 stars

UPD: The authorities got the information, but it took more than two months to get any response, and because of this, all the funds were lost. Do not respond to the authorities regarding the crime... See more

Company replied

Rated 5 out of 5 stars

I recently made a swap, but my order was frozen due to detected exposure. Initially, I was really frustrated. However, a customer support agent explained the situation and guided me through the KYC... See more

Company details

  1. Currency Exchange Service

Written by the company

n.exchange is a fast, reliable and fully transparent cryptocurrency exchange built by crypto enthusiasts, for crypto enthusiasts.


Contact info

You should know

3.3

Average

TrustScore 3.5 out of 5

351 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Don't use this website!!!!!!!!

Don't use this website,full of scammers!! I have 2 months waiting for my money,and nothing,only lies(maintenance,meetings,server relocation,etc).They disabled my chat to.The best thing you can do right know is to report them, actionfraudpolice.uk or any website that deals with cyber crimes,or your local police.

June 20, 2019
Unprompted review
n.exchange logo

Reply from n.exchange

Hello, Koko Sifreti !

Please contact us via chat for a further solution to your problem.
Provide more detailed information on your order and we will process it within 21 days.
Or refund your money.

Thank You.

Rated 1 out of 5 stars

bunch of crooks

My name is Bert Lindqvist , I purchased bitcoin on n.exchange 1 month ago . First they had updates going on and asked me to wait for 5 days , then when 5 days passed I had to change my wallet address since I am using localbitcoins as my wallet and address is changing on every transaction , I had a skype videocall with n.exchange support and asked them to change my wallet address to which they agreed and said it would take additional time , few days later I asked them when I would receive BTC and to which they replied it might take up to 21 days or 8 days to receive my money , I decided to wait and now 21 days have passed and when I ask in chat about my order they still write same , as if I am speaking to a robot, saying "it might take up to 21 days" . I do not know what to do now because I think this company is a scam.

My order reference is OZWNCW

Bert Lindqvist,

June 19, 2019
Unprompted review
n.exchange logo

Reply from n.exchange

Dear Bert Lindqvist,

https://n.exchange/order/OZWNCW/ refund request was processed.

Thank You.

Rated 1 out of 5 stars

Please be aware of a this scam to try…

Please be aware of a this scam to try get your credit card details and in result I haven't seen a crypto in 1 month!!!!!! I didn't get any refund!!!!!!
SCAM ALLERT

June 14, 2019
Unprompted review
n.exchange logo

Reply from n.exchange

Hello, Mirta !

Please contact us via chat for a further solution to your problem.
Provide more detailed information on your order and we will process it within 21 days.
Or refund your money.

Thank You.

Rated 1 out of 5 stars

SCAM ALERT!!!!!!

SCAM ALERT!!!!!!
I have paid for the crypto but did'nt get anything!
They hold my money and do not give crypto!!!!!
SCAM ALERT!!!!!!

June 13, 2019
Unprompted review
n.exchange logo

Reply from n.exchange

Hello, Symon Petlura !

Please contact us via chat for a further solution to your problem.
Provide more detailed information on your order and we will process it within 21 days.
Or refund your money.

Thank You.

Rated 1 out of 5 stars

Transaction 1 month ago and still…

Transaction 1 month ago and still waiting the money on wallet.

June 11, 2019
Unprompted review
n.exchange logo

Reply from n.exchange


Hello there ,

Please contact us via chat or e-mail (support@nexchange.co.uk
Please provide your order details .
And we will be more than happy to resolve your case.

Thank You

Rated 1 out of 5 stars

I sent them about 0.75 btc about 18…

I sent them about 0.75 btc about 18 days ago. They keep telling me their server is down.
[edit July 25 2019] For the record note that this seemingly helpful reply is completely disingenuous. They totally ignored me when I repeatedly reached out to them detailing the issue. N.exchange is run by classic scammers.

June 2, 2019
Unprompted review
n.exchange logo

Reply from n.exchange


Hello there ,

Please contact us via chat or e-mail (support@nexchange.co.uk)
Please provide your wallet address and TX
And we will be more than happy to resolve your case.

Thank You

Rated 2 out of 5 stars

They have ripped me off 68.00 us…

They have ripped me off 68.00 us dollars on 5/9/2019 and (112.00 US dollars 5/19/2019 and now it June 1 2019 and they have not done anything to pay me what i paid for BTC there scammer and ripping off people ive sent numerous emails no responses im disappointed in N.Exchange i have done numerous transactions with N.Exhange with no problems the problem is when something goes wrong in there SYSTEM they think i should pay i dont think so i can prove all of this 100% without a doubt N.EXCHANGE has ripped off enough people

UPDATE 7 months after I posted this review they di pay me my mo ey back I still only give them two stars because ky experience was so bad

June 2, 2019
Unprompted review
Rated 1 out of 5 stars

Scam!

They stolen my money!
I sent Bitcoin Cash, but I didn't received Tether.
They deleted my order page (order ID: OK567K).

June 2, 2019
Unprompted review
n.exchange logo

Reply from n.exchange

Hello there ,

Please contact us via chat or e-mail (support@nexchange.co.uk
Please provide your wallet address and TX
And we will be more than happy to resolve your case.

Thank You

Rated 1 out of 5 stars

They don't process your purchase

What processed? Liars! They don't process your purchase, they just tell you that their system is under maintenance that they can't verify your payment.

May 28, 2019
Unprompted review
n.exchange logo

Reply from n.exchange

Hello there , please contact us via chat or provide your contact details , we will resolve your issue. Thank You.

Rated 5 out of 5 stars

Works fast. Works simply. Works.

There are dozens of bitcoin via credit/debit card sites. They are trick shams. Once you get past the first step you are taken to a 3rd party card processor that ALWAYS rejects your card and you get nothing.

N.Exchange just works. Very quick confirmation via human live in chat or the app they provide. There almost always is a human available in the chat. If you're new to the process they'll guide you in real time until the coin is in your wallet.

Finally, they have very cheap fees. Usually you'd expect these exchange sites to take 20% or more. Bitcoin ATMs are even worse. Horrible.
I don't remember off the top of my head but it was barely like a little sales tax for my purchase with n.exchange.Been a few weeks.

Anyway, once you do the quick confirmation, they're the best if you want to use a card.

January 24, 2019
Unprompted review
Rated 5 out of 5 stars

Great Support!

I am japanese and It was very bad english, but with staff(Andrew) is support dealings ended successfully.
In addition, Because correspondence was very fast, it was very helpful!

December 31, 2018
Unprompted review
Rated 5 out of 5 stars

I was a Japanese chat exchanges using…

I was a Japanese chat exchanges using Google Translate. However, Mr. Oleg and the support staff kindly supported us very seriously. This is not flattery. It is a heartfelt word.
I am filled with gratitude. Thank you very much.

December 24, 2018
Unprompted review
Rated 5 out of 5 stars

The only way I was able to get actual cryptocurrency ...

Let's face it, if you're reading this now you are either a government agent or an average Joe, like me.

I tried various ways to exchange my US fiat for world cryptocurrency. The apps on the IOS market were just not making it possible -- I tried a good number of them, any and all, but there was no actual way to bridge from bank to blockchain without going through the popular exchanges which for me seemed impossible.

It was a miracle that one of these random apps had a link to N.exchange. I have to admit, I thought it was sketchy at first. After thinking about who the sketchy people are in the world and who the good people constantly being taken advantage of by the former, I think I trust N.exchange for now this December of 2018.

They are giving me a chance to be responsible for my own bank rather than the other services who are being supported by banking cartels who want the currency kept in their brick and mortar vaults.

The world is so confusing or maybe I'm just flighty.

All I know is: I purchased an order on their site through my American debit card, took a little longer to verify my identity because I was lazy to walk to my car and get it plus I was researching these guys and getting paranoid because I'm lame sometimes, then, when I finally bit the bullet and verified which was something like a couple minutes later, I was approved and the order was transferred to my wallet. I felt like I had the world at my feet, but instantly reality hit and I realized a new layer to the play.

They are not located in my country so perhaps the exchange rate is high for them to pay due to the current system, but the cryptocurrency market fluctuates so randomly that I was back to my original balance, then down a couple dollars, then back to original, then down, then up, then original within the same hour.

I know it's hard to determine who to trust nowadays.

Usually I receive email replies from AI's, but the people at N.exchange seem to actually be real people. Nothing against AI's, I definitely don't want to upset the new overlords during the regime change, but I am glad to know not all is totally lost for humanity's coexistence.

December 14, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent service today from the team…

Excellent service today from the team fast response from them, great rapport. I left feeling more than satisfied with the answers.
It is important that a company responds well to questions asked and provides relevant information. We want a quick response, however, we do not what to feel like we are being rushed. Today I felt that I was given the proper attention and time. Great service Thanks N.Exchange

December 5, 2018
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look