Last February , I did a swap through Exodus using their partner Nexchange, my USDT left the wallet but the Bitcoin never showed up After days of getting copy pasted replies I ended up contacting T... See more
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UPD: The authorities got the information, but it took more than two months to get any response, and because of this, all the funds were lost. Do not respond to the authorities regarding the crime... See more
Company replied
My first experience 1month ago was not that great because order held for days due to KYC review, though it was eventually processed after I submitted my documents. I tried another BNB swap again rece... See more
I exchanged usdt to eth via DeFi fixed rate, and the swap went through in 7 seconds, which is really impressive. At an excellent rate, too.
Company replied
Company details
Written by the company
n.exchange is a non-custodial cryptocurrency exchange built for individuals and businesses. Users can easily swap Bitcoin, Ethereum, stablecoins, and cross-chain assets, while businesses can integrate crypto exchange functionality directly into their products. Our mission is to make crypto exchange easier to understand and easier to access - whether someone is making a direct wallet-based swap or integrating exchange functionality into a product. The priority is execution quality and clarity: users should always understand the route and the terms before they confirm.
Contact info
Plaza Florencia, Local 10, 10203, San José, Costa Rica
- support@n.exchange
- n.exchange
You should know
3.4
Average
354 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 23% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from n.exchange
Thank you Monta, much obliged
Fast and easy to use exchange
Fast and easy to use exchange. They provide both crypto and fiat trading possibility.
August 24, 2019
Unprompted review
This company is scam
This company is scam
they will not send you your bitcoin and moreover you will not get any refund to your bank account
they do not even answer to emails
also they just blocked acess to my order in website
July 11, 2019
Unprompted review
Reply from n.exchange
Dear jon gregersen,
Hello there , https://n.exchange/order/OVDXFR/# your order was succesfully completed. we do apologize for delay
https://www.blockchain.com/en/btc/tx/770585c24200b10c3ffdb66fa1d996f03c444121e990a71fc1278f1fb075d473 confirmation of your purchase
The company was dissolved since…
The company was dissolved since 30/04/19, How come they still operate?
June 29, 2019
Unprompted review
Reply from n.exchange
Dear Teddy,
Our company is still operation
Thank You.
Don't use this website!!!!!!!!
Don't use this website,full of scammers!! I have 2 months waiting for my money,and nothing,only lies(maintenance,meetings,server relocation,etc).They disabled my chat to.The best thing you can do right know is to report them, actionfraudpolice.uk or any website that deals with cyber crimes,or your local police.
June 20, 2019
Unprompted review
Reply from n.exchange
Hello, Koko Sifreti !
Please contact us via chat for a further solution to your problem.
Provide more detailed information on your order and we will process it within 21 days.
Or refund your money.
Thank You.
bunch of crooks
My name is Bert Lindqvist , I purchased bitcoin on n.exchange 1 month ago . First they had updates going on and asked me to wait for 5 days , then when 5 days passed I had to change my wallet address since I am using localbitcoins as my wallet and address is changing on every transaction , I had a skype videocall with n.exchange support and asked them to change my wallet address to which they agreed and said it would take additional time , few days later I asked them when I would receive BTC and to which they replied it might take up to 21 days or 8 days to receive my money , I decided to wait and now 21 days have passed and when I ask in chat about my order they still write same , as if I am speaking to a robot, saying "it might take up to 21 days" . I do not know what to do now because I think this company is a scam.
My order reference is OZWNCW
Bert Lindqvist,
June 19, 2019
Unprompted review
Reply from n.exchange
Dear Bert Lindqvist,
https://n.exchange/order/OZWNCW/ refund request was processed.
Thank You.
Please be aware of a this scam to try…
Please be aware of a this scam to try get your credit card details and in result I haven't seen a crypto in 1 month!!!!!! I didn't get any refund!!!!!!
SCAM ALLERT
June 14, 2019
Unprompted review
Reply from n.exchange
Hello, Mirta !
Please contact us via chat for a further solution to your problem.
Provide more detailed information on your order and we will process it within 21 days.
Or refund your money.
Thank You.
SCAM ALERT!!!!!!
SCAM ALERT!!!!!!
I have paid for the crypto but did'nt get anything!
They hold my money and do not give crypto!!!!!
SCAM ALERT!!!!!!
June 13, 2019
Unprompted review
Reply from n.exchange
Hello, Symon Petlura !
Please contact us via chat for a further solution to your problem.
Provide more detailed information on your order and we will process it within 21 days.
Or refund your money.
Thank You.
Transaction 1 month ago and still…
Transaction 1 month ago and still waiting the money on wallet.
June 11, 2019
Unprompted review
Reply from n.exchange
Hello there ,
Please contact us via chat or e-mail (support@nexchange.co.uk
Please provide your order details .
And we will be more than happy to resolve your case.
Thank You
I sent them about 0.75 btc about 18…
I sent them about 0.75 btc about 18 days ago. They keep telling me their server is down.
[edit July 25 2019] For the record note that this seemingly helpful reply is completely disingenuous. They totally ignored me when I repeatedly reached out to them detailing the issue. N.exchange is run by classic scammers.
June 2, 2019
Unprompted review
Reply from n.exchange
Hello there ,
Please contact us via chat or e-mail (support@nexchange.co.uk)
Please provide your wallet address and TX
And we will be more than happy to resolve your case.
Thank You
They have ripped me off 68.00 us…
They have ripped me off 68.00 us dollars on 5/9/2019 and (112.00 US dollars 5/19/2019 and now it June 1 2019 and they have not done anything to pay me what i paid for BTC there scammer and ripping off people ive sent numerous emails no responses im disappointed in N.Exchange i have done numerous transactions with N.Exhange with no problems the problem is when something goes wrong in there SYSTEM they think i should pay i dont think so i can prove all of this 100% without a doubt N.EXCHANGE has ripped off enough people
UPDATE 7 months after I posted this review they di pay me my mo ey back I still only give them two stars because ky experience was so bad
June 2, 2019
Unprompted review
Scam!
They stolen my money!
I sent Bitcoin Cash, but I didn't received Tether.
They deleted my order page (order ID: OK567K).
June 2, 2019
Unprompted review
Reply from n.exchange
Hello there ,
Please contact us via chat or e-mail (support@nexchange.co.uk
Please provide your wallet address and TX
And we will be more than happy to resolve your case.
Thank You
They don't process your purchase
What processed? Liars! They don't process your purchase, they just tell you that their system is under maintenance that they can't verify your payment.
May 28, 2019
Unprompted review
Reply from n.exchange
Hello there , please contact us via chat or provide your contact details , we will resolve your issue. Thank You.
Great Service,wonderful support
Great Service,wonderful support, I`ll use their services in the future.
May 18, 2019
Unprompted review
very good and secured service
May 8, 2019
Unprompted review
Top Exchange
May 3, 2019
Unprompted review
Works fast. Works simply. Works.
There are dozens of bitcoin via credit/debit card sites. They are trick shams. Once you get past the first step you are taken to a 3rd party card processor that ALWAYS rejects your card and you get nothing.
N.Exchange just works. Very quick confirmation via human live in chat or the app they provide. There almost always is a human available in the chat. If you're new to the process they'll guide you in real time until the coin is in your wallet.
Finally, they have very cheap fees. Usually you'd expect these exchange sites to take 20% or more. Bitcoin ATMs are even worse. Horrible.
I don't remember off the top of my head but it was barely like a little sales tax for my purchase with n.exchange.Been a few weeks.
Anyway, once you do the quick confirmation, they're the best if you want to use a card.
January 24, 2019
Unprompted review
Fast response
January 9, 2019
Unprompted review
Great Support!
I am japanese and It was very bad english, but with staff(Andrew) is support dealings ended successfully.
In addition, Because correspondence was very fast, it was very helpful!
December 31, 2018
Unprompted review
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