n.exchange Reviews 

Used official website to exchange bnb, the conformation took longer then usual and I started to be worry, overall the transaction was completed successfully in my wallet.

My 21,000 USDT swap has been pending since 2024. Stay away from N.exchange and Exodus wallet. If you make any swap, they will seize your money and never return it.

⭐☆☆☆☆

Avoid this company.

My experience with N.exchange has been nothing short of unacceptable. My BTC-to-ETH transaction has been unresolved for over four months, despite submitting every KYC and source-of-funds document they requested. Since early May, they have completely stopped providing any meaningful response—not to me and not even to my lawyer.

What is even more shocking is that I was told I would have to pay a 5% fee just to get my own funds returned. After months of delays caused entirely by N.exchange, expecting a customer to pay to recover their own assets is, in my opinion, outrageous.

Holding customer funds for months while ignoring emails and legal correspondence is not what anyone should expect from a company handling digital assets. Transparency, communication, and accountability have been completely absent in my case.

Unless and until N.exchange resolves this matter, I strongly advise anyone considering using this service to think very carefully and understand the risks of potentially losing access to their funds for months with little or no communication.

I exchanged usdt to eth via DeFi fixed rate, and the swap went through in 7 seconds, which is really impressive. At an excellent rate, too.

Fast easy and very good rates
I use safepal and got better rates than all available providers

I sent 6,000 USDT to N.exchange on December 16, 2022 (Order ID: ORPY5T). The funds have been frozen. I did not contact them for 4 years for personal reasons, but now I am back.

I completed full KYC verification and provided a wallet video. To verify the source of funds, they requested old documents: exchange IDs, receipts, emails. All of this was stored on my old email, which I lost access to. I have not been able to recover it for 4 years — finding this data is impossible. But the lack of email access cannot be an endless reason to hold my funds.

Key fact: On December 16, 2022, at 4:08 PM, I sent 6,000 USDT to the N.exchange address. By 4:25 PM — just 17 minutes later — their address sent 59,000 USDT to Binance. In total that day, N.exchange sent 186,000 USDT to Binance in several transactions (4:25 PM, 4:26 PM, 4:26 PM, 6:01 PM). My 6,000 USDT was part of these transfers. They talk about a "review," but the funds went to Binance almost instantly.

N.exchange is registered in London but does not hold an FCA license and is not listed in the UK Financial Services Register. Yet they have held my funds for 4 years, citing internal reviews.

I have filed complaints with the FCA (No. 212422640) and FOS (No. PNX-6076443-N8K9). I advise everyone to check the path of their coins on the blockchain — the real picture is there.

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Update (in response to N.exchange's message from July 31, 2026):

On July 18, 2026, N.exchange offered in writing to conduct their own investigation if I could not provide documents. I agreed. Two weeks have passed. Now they are again requesting documents, even though I already explained that I don't have them.

I have their letter with this offer. I am ready to provide it upon request.

Also, Binance confirmed (Case ID: 166276153) that my funds went to their address within 17 minutes of N.exchange receiving them. There is no investigation.

I can provide all correspondence with Binance and N.exchange upon request.

Please avoid this platform! You can deposit crypto but you can't withdraw any! Your withdrawal will stay in status Platform review forever! If you ask the Support Team, they will tell you that the system is upgrading and you must wait with patience. And their system is in upgrade process for months!!! So, you can say good bye to your crypto!!! Very bad experience !!! My USDT crypto are still there. My luck is that I put only 150 USDT.

Waiting for KYC check for almost a year. Provide everything, including SOF of third parties.

Worst experience ever.

Update:

They said that reply to me, but it is not true - after providing SOF and everything else just stop replying

First of all, I deeply regret that my cryptocurrency exchange transaction was processed through n.exchange via a third-party wallet application integrating their service.

On March, 2025, I initiated a swap, and since then the matter has remained unresolved despite my cooperation, repeated follow-ups, and completion of the requested compliance procedures.

The company’s conduct gives the impression that customer funds can be withheld indefinitely without meaningful accountability or timely resolution. It appears that n.exchange believes it can retain customer assets without facing serious legal or regulatory consequences.

I strongly disagree with that assumption.

I have now decided to pursue formal legal action in the jurisdiction where the company is registered and operates. In parallel, I am preparing complaints and reports to the relevant regulatory and consumer protection authorities.

I will continue pursuing this matter through every available legal and regulatory avenue until my rights are fully restored and this issue is properly resolved.

I initiated a crypto swap via Exodus, where n.exchange acted as the exchange provider. After receiving my funds, the transaction was immediately placed under a “compliance review” and has been frozen without a clear explanation.

I have provided full KYC, source-of-funds documentation, and a complete transaction trail from regulated financial institutions. n.exchange has confirmed that my verification is complete.

Despite this, they continue to withhold my funds, citing vague “monitoring” concerns and referencing a third-party service (Payeer) with which I have no connection. No specific transaction, evidence, or justification has been provided.

They also state they are unable to provide any timeline, effectively leaving funds locked indefinitely.
The service operates via offshore entities while being accessible to EU users, which raises serious concerns regarding transparency and consumer protection.

The case has now been escalated to regulatory authorities. I strongly advise caution when using this service until this matter is resolved.

I made a swap of BTC to ETH from a exodus wallet on the 25/02/2026 to find out that it went through this third party exchange called N.Exchange.

After providing a KYC process and proving it was my wallet along with providing proof of where the funds came from they continue to stall and say they have no updates on my case.

This company is a fraud and operating illegally holding people to Ransom. When you make the swap on Exodus there is no notice that it will go through such a company so they are just as accountable.

I will pressing legal action against them and exposing them on every crypto forum I can find.

They continue to hold my funds without my consent hiding behind legal precedence implying everyone is a committing a crime.

Its been 2 months now and I haven't received a single update on there behalf.

N.Exchange continues to hold my crypto. STAY AWAY

Order ID: OEQKCE

I made a transfer of $11,500 through this service on April 30, 2026, but the transfer was blocked by an AML check. I was required to complete verification, which I did immediately. They then asked for information about the source of the funds, which I also provided as much information as possible that same day. It's now April 4, 2026, and I still haven't received any clarification, nor have they returned the funds. I deeply regret ever dealing with these scammers.

ORDER id: OIBASR

Since October 2025 I have been sending emails regarding my swap that you put on hold.

After doing KYC en doing a live videocall with one off your employees which I also made a picture of becuase his camera was on in the beginnen off the zoom call on accident, I am no longer receiving any responses from your company.

I have reasons to believe I have been blocked on that email and I am buy with my lawyer and in talks with Exodus about this matter.

This is straight up unacceptable after doing all that you asked me I am not getting any responses anymore.

ORDER id: OIBASR

Give me a reason why I am not getting any responses anymore.

ORDER ID: O4MLVZ

I completed a swap of 37,000 CAD from BTC to USDT through Houdini Swap. After the transaction, Nexchange held the funds for “further verification.”

They provide no valid phone number. The listed U.S. number belongs to a woman who has no idea her number is associated with the company. There is no visible license, physical address, or any legitimate identifying information. I would never have dealt with Nexchange if the transaction had not been routed through Houdini Swap and if I had known how questionable their operations are.

They requested KYC, which I fully provided, but then asked for additional personal financial information (income, source of funds, etc.). This is concerning, especially given that they do not appear to have any valid license or physical presence. While I would not object to providing reasonable documentation, I do not have every receipt available, and the funds were stored in Exodus, which does not require KYC. As a result, I cannot formally prove account ownership beyond what has already been submitted.

They claim to have a 5% refund fee policy, yet they are not applying it in this case. Due to the lack of transparency, questionable practices, and unlawful handling of funds, I will be forwarding this matter to my lawyer.

Their conduct is, at best, extremely unprofessional and, at worst, illegal.

I got a problem with swap. I contact the suporte and after 30m my problem wS solve.
I never saw a fast suport like this.

This Company is absolutly Trash, they try to remove all your comments. Biggest Scam i´ve ever seen! Holding your funds for Years and give you standard copy & paste answers on your request.

N.exchange delivers fast, transparent, and user-friendly crypto swaps with clear fees, strong security, and support for many currencies — including less-common ones. The platform feels trustworthy, efficient, and easy to use, with smooth communication throughout the process. Minor improvements like better mobile optimization and more visible live chat support could enhance the experience, but overall, it’s a highly reliable swap service worth recommending.

I performed a Bitcoin-to-USDT swap about 3 years ago, but the transaction has been stuck as “Pending” since then. The app also shows “Please contact N.exchange about this exchange.”

But for more than 3years they keep delaying this without resolving or telling me what the issue is all about

Here are the details:

Order ID: OD9JQN

Amount Sent: 0.324543 BTC

Receiving: 7,536.91 USDT

BTC Transaction Hash: 549eea134fd541a2e73ecbcbe74be04e19170dcc5246082a548c595c91c77ee

USDT Status: In progress

Exchange rates were fine, speed was great. I have absolutely nothing to complain, the service worked exactly they way I expected it to and I got my swapped coins hassle free.