n.exchange Reviews 343

I initiated a crypto swap via Exodus, where n.exchange acted as the exchange provider. After receiving my funds, the transaction was immediately placed under a “compliance review” and has been frozen without a clear explanation.

I have provided full KYC, source-of-funds documentation, and a complete transaction trail from regulated financial institutions. n.exchange has confirmed that my verification is complete.

Despite this, they continue to withhold my funds, citing vague “monitoring” concerns and referencing a third-party service (Payeer) with which I have no connection. No specific transaction, evidence, or justification has been provided.

They also state they are unable to provide any timeline, effectively leaving funds locked indefinitely.
The service operates via offshore entities while being accessible to EU users, which raises serious concerns regarding transparency and consumer protection.

The case has now been escalated to regulatory authorities. I strongly advise caution when using this service until this matter is resolved.

I’ve been a loyal N.exchange customer for years, completing 25+ swaps and over $1M in total volume. Unfortunately, my latest experience was a nightmare.

On feb 10, 2026, I initiated four XMR -> USDT swaps. All were frozen for “compliance review.” I immediately provided every document requested, yet for days I only received generic, automated replies. No real communication, no progress, just excuses.

In the end, I had to involve Trackhyper.com, who finally got a response from Nexchange and pushed them to drop the vague AML excuse. Only then did cex.io refund my transactions.

Final outcome: I did get my refund, but the process was stressful, unprofessional, and way too slow for a company I’ve trusted with millions in volume. Customers deserve better than being left in limbo for days with no answers

Order id 5hfiny

I made a swap of BTC to ETH from a exodus wallet on the 25/02/2026 to find out that it went through this third party exchange called N.Exchange.

After providing a KYC process and proving it was my wallet along with providing proof of where the funds came from they continue to stall and say they have no updates on my case.

This company is a fraud and operating illegally holding people to Ransom. When you make the swap on Exodus there is no notice that it will go through such a company so they are just as accountable.

I will pressing legal action against them and exposing them on every crypto forum I can find.

They continue to hold my funds without my consent hiding behind legal precedence implying everyone is a committing a crime.

Its been 2 months now and I haven't received a single update on there behalf.

N.Exchange continues to hold my crypto. STAY AWAY

Order ID: OEQKCE

I made a transfer of $11,500 through this service on April 30, 2026, but the transfer was blocked by an AML check. I was required to complete verification, which I did immediately. They then asked for information about the source of the funds, which I also provided as much information as possible that same day. It's now April 4, 2026, and I still haven't received any clarification, nor have they returned the funds. I deeply regret ever dealing with these scammers.

ORDER id: OIBASR

Since October 2025 I have been sending emails regarding my swap that you put on hold.

After doing KYC en doing a live videocall with one off your employees which I also made a picture of becuase his camera was on in the beginnen off the zoom call on accident, I am no longer receiving any responses from your company.

I have reasons to believe I have been blocked on that email and I am buy with my lawyer and in talks with Exodus about this matter.

This is straight up unacceptable after doing all that you asked me I am not getting any responses anymore.

ORDER id: OIBASR

Give me a reason why I am not getting any responses anymore.

ORDER ID: O4MLVZ

I completed a swap of 37,000 CAD from BTC to USDT through Houdini Swap. After the transaction, Nexchange held the funds for “further verification.”

They provide no valid phone number. The listed U.S. number belongs to a woman who has no idea her number is associated with the company. There is no visible license, physical address, or any legitimate identifying information. I would never have dealt with Nexchange if the transaction had not been routed through Houdini Swap and if I had known how questionable their operations are.

They requested KYC, which I fully provided, but then asked for additional personal financial information (income, source of funds, etc.). This is concerning, especially given that they do not appear to have any valid license or physical presence. While I would not object to providing reasonable documentation, I do not have every receipt available, and the funds were stored in Exodus, which does not require KYC. As a result, I cannot formally prove account ownership beyond what has already been submitted.

They claim to have a 5% refund fee policy, yet they are not applying it in this case. Due to the lack of transparency, questionable practices, and unlawful handling of funds, I will be forwarding this matter to my lawyer.

Their conduct is, at best, extremely unprofessional and, at worst, illegal.

I got a problem with swap. I contact the suporte and after 30m my problem wS solve.
I never saw a fast suport like this.

It's been a Year and 2 months since I made a BTC swap on n.exchange and it's still on pending and they refuse to give a clear answer about it. I don't believe the positive reviews here, these people are pure evil. They just take your money and never return.

This Company is absolutly Trash, they try to remove all your comments. Biggest Scam i´ve ever seen! Holding your funds for Years and give you standard copy & paste answers on your request.

N.exchange delivers fast, transparent, and user-friendly crypto swaps with clear fees, strong security, and support for many currencies — including less-common ones. The platform feels trustworthy, efficient, and easy to use, with smooth communication throughout the process. Minor improvements like better mobile optimization and more visible live chat support could enhance the experience, but overall, it’s a highly reliable swap service worth recommending.

I performed a Bitcoin-to-USDT swap about 3 years ago, but the transaction has been stuck as “Pending” since then. The app also shows “Please contact N.exchange about this exchange.”

But for more than 3years they keep delaying this without resolving or telling me what the issue is all about

Here are the details:

Order ID: OD9JQN

Amount Sent: 0.324543 BTC

Receiving: 7,536.91 USDT

BTC Transaction Hash: 549eea134fd541a2e73ecbcbe74be04e19170dcc5246082a548c595c91c77ee

USDT Status: In progress

Exchange rates were fine, speed was great. I have absolutely nothing to complain, the service worked exactly they way I expected it to and I got my swapped coins hassle free.

@nexchangeCC is a reliable and fast crypto exchange with low fees and excellent customer support. Highly recommended for seamless trading!

The exchange has everything one can ask for and more, I'm glad to be a user.

Sleeping giant is now awaken! Get ready for massive hype! Can't wait what it comes from n.exchange 🔥
Let's go!!!

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Awesome & great project