n.exchange Reviews 343

Update – October 21, 2025

Still no action from N.Exchange.

I've provided all requested documents and even gave them all the third-party contracts they needed. I've been waiting for almost 8 months.

Update – August 11, 2025
Following my March review, the situation has still not been resolved. In May, I signed an official agreement with Nexchange to return my funds, provided my wallet address, and submitted proof of lawful ownership. I also completed their video interview — fulfilling every condition for the release of my unlawfully frozen funds.

It should have been a simple payout. Instead, they have started yet another round of stalling, demanding a new set of documents that have nothing to do with the original transaction and clearly go beyond any lawful requirement. These include a full real estate sales contract from a third party, their bank statements, and my personal records for unrelated income — none of which are relevant to this exchange.

They still refuse to give any deadlines, and their support replies are nothing but copy-paste templates. This feels like a premeditated scheme to withhold customer funds under the pretext of an “AML check.”

Bottom line: more than 5 months after the transaction, Nexchange continues to hold my money without any legal grounds, inventing new barriers to avoid paying. This is not about compliance — it’s about obstruction. Stay away.

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Avoid Nexchange at all costs. After completing an exchange, my funds were blocked without warning under the pretext of an "AML check." In reality, it's just an excuse to delay payouts and demand endless amounts of personal documents, including paperwork from third parties.

They keep changing requirements, asking for new documents every time. Support is slow, vague, and robotic — they never give clear answers or deadlines. The whole process feels like a deliberate trap to avoid paying.

Even with proper documentation, be prepared for weeks of stonewalling and stress. This isn’t compliance — it’s pure obstruction.

If you value your money and sanity, stay far away from Nexchange. This is not a financial service — it’s a setup.

I found N.Exchange through using the swap feature on Exodus. For me the KYC process was smooth and was completed fast- their customer support team goes above and beyond to make the experience great! I also have tried trading with N.exchange and I was impressed how easy and rapid it was. I recommed this exchange to everyone.

I have used Exodus multiple times for swapping, but more than a week my funds were held by N.exchange. As requested, I provided all the necessary documents. However, I have only received replies saying that my case is under review, with no estimated timeframe given?
I will continue to post updates on whether I actually get my funds back.
My order ID was: OPTGSO.

I used the swap feature inside the Exodus wallet to exchange BTC for USDT, not knowing that the transaction would be processed by n.exchange.

The swap failed, and instead of a refund, I was contacted by n.exchange demanding that I complete full KYC and provide detailed proof of source of funds — even though I never agreed to use their platform directly.

I was never warned that I would be required to share personal documents just to recover my own money. This feels dishonest and borderline abusive.

In an earlier message, their support stated that I could request a refund with a 5% administrative fee if I chose not to do KYC — but when I made that request, they refused and said KYC is still mandatory.

My BTC was transferred via the Lightning Network, a legitimate and fast Bitcoin protocol. There is no legal reason to block these funds or demand excessive personal information for release.

I’m currently stuck, and the lack of transparency and fairness in this process has been extremely frustrating.

Be very careful using any service that works with n.exchange. You may lose access to your funds with no clear way to recover them.

UPDATE TO MY PREVIOUS REVIEW

N.Exchange asked me to have a video interview with them and I scheduled it for Thursday 20th March 2025 at 11AM CET and they said an agent will give me the zoom link and prepare all the SOF and documents (which I have already gave them in earlier emails so I don't know why they are still asking for it). I already knew their trick so I warned them that the interview won't start until they turn on the cameras and show their faces.

On Thursday 20th March 2025 at 11AM CET I waited for them to give me the link to the video interview and guess what? THEY DIDNT EVEN SHOW UP ON THE DAY FOR THE VIDEO INTERVIEW!

I sent a follow up email regarding the interview and never respond it anymore. YOU GET WHAT I'M SAYING NOW?

Redflags:
1 - EXODUS does not provide the information of whom the third party exchange name when doing the swaps (they will keep saying Exodus doesn't conduct transaction for clients and all but the fact is they don't provide the information of the third party companies)

2 - N.exchange doesn't even have a legitimate business registration and license yet they are asking clients to provide all the documents. This is totally against the law and they should be charged for forcing clients to give personal documents and stealing sensitive informations.

3. N.exchange doesn't have a legit physical office address.

4. They didnt show up for their own video interview that they requested and show their faces (knowing the fact that I have all documents to prove the source of funds so they are running out of scripted messages)

These reflags are highly suspicious and only strengthens the perception of a coordinated scam between EXODUS and N.exchange. I will proceeding with legal action and news media exposure unless my funds are promptly returned!

ORDER ID: ODT7KJ

Great experience, the whole process went smooth and my inquiry was resolved within a day.

Seamless experience, professional team and low transaction fees!

Great experience, everything moved smoothly and swap done fast.

My experience with n.exchange was frustrating. Communication was unclear, and I was often left hanging without updates. Responses were slow, promises were not met, and the whole process dragged on much longer than expected, making it an overall unpleasant experience. I wouldn’t recommend it if you’re looking for prompt and reliable service.

2 days delay exchanging xrp sorted within 20 minutes of reaching out. Sephora very helpful. No drama!

October the 16th was the initial day I completed the kyc process. Since then every document has been provided in full. Fast forward 3 and a half months. I still haven’t recieved a refund. I’ve been told for 3 weeks now the review is at the final stages. This has caused me utter depression & overwhelming stress. All I am told is that this is at final stages. I’m tired of hearing the same thing. Do not ever use exodus and perform a swap because it will be frozen and they will take months to give money back. They have even admitted the process has taken much longer than it usually does. The compliance team must work for 30 minutes a day because they take a month to check 1 document and never give any estimated time or date for anything. When will my funds be released as we’ve headed into a new year and this still hasn’t been sorted.

(Fast forward to today 3/02/25)

Hey guys for those looking to use exodus. This is a friendly reminder not to ever make a swap on there as this situation is still not sorted. N exchange and myself have established all the facts that support these funds are mine and is for my business. I’ve identified and sent over documents they have asked for bar 1 which is out of my control and they know this. For the last 3 weeks they’ve been telling me that they are diligently looking to resolve the matter but it has not been over 3 months. So from the 16th of October until now. They have not sorted this process although myself I have acted promptly with information they have asked for which is within my control. They continually delay delay delay. Im starting to believe they may not have the funds to cover my refund. I have asked them to confirm the address of their base in London and they have ignored that 3 times now. N exchange is you say your following diligently but what are you actually spending time doing 7 days a week for 3 months for this situation not to be resolved. Many of us have families, wifesc children and business that depend on these funds you are holding from us. Why hasn’t this been resolved and why every time I ask you to confirm your address you ignore. I don’t understand why you have done this to me and I will never ever have anything good to say about this very poorly run exchange.

Fast forward 15/05/2025…

Eight months after I was initially asked to perform a kyc check I have still not received my refund and I still receive the same messages that compliance team are checking my submissions. I have been asked to perform a zoom call which I have completed, I have provided invoices from all parties involved, I have provided bank statements, I was even asked to show a screen recording of my personal wallet which I felt extremely uncomfortable providing and yet I am still waiting to receive a refund. You have broken every barrier of privacy, I have been diagnosed with Schizophrenia because of this experience and you have hindered the growth of my business. You have asked me for every bit of detail about myself and I have provided this to a company I’m not even sure is regulated. Can I please receive my refund as this is ridiculous and quite frankly disrespectful. 1-3 months I can understand. However eight months isn’t acceptable. Please refund me !

It's been 4 month now since I made the swap.
I completed the KYC verification and I also provided additional documents that they required. But my swap is still in pending.
One week ago, they claimed that my order is currently in the final stages of review and asked me to give them "a little more time".
But after that, they are ignoring my messages.

Give me my money back!!!

Caught the freezing of funds during swap in Exodus wallet. passed verification and provided all documents and explanations that the site required from me.

Consideration was delayed for a fortnight. I was fed with promises of ‘the earliest possible consideration of my case’.

Ridiculous company, flagging my transaction for no absolute reason. I have contacted to say to cancel the transaction as I wish to not go ahead with it at this time and now they are bullying me into doing things I do not want to do. I urge everyone to stay away from them.
I will be seeking legal help and taking matters to the next level as this is unacceptable.
I have also suggested that they release my money and they can take their 5% charge, again they are just bullying into other things and violating human rights.

It's been 14 days now and I am yet to receive my swap or even a refund to say the least. I made a swap for over 72k for btc since the 30th of October and these people have been trading with my funds because there's no better way to explain it if you can't process my swap why not refund the money. BTC has been surging by the day and I am losing while my money is making profit for n.exchange. This is totally unfair.

Performed swap on the exodus platform. The funds have been blocked and have not been returned for a month! He provided all the requested documents and even more. They answer once a week and ask you to wait longer. I intend to go to court! I insist on returning my bitcoin!

I tried to make an exchange in my Exodus wallet. I received a requirement to go through extended KYC verification. Repeatedly provided all required documents and photos. The provider currently has ALL the required information and verifications, but I have not received ANY information for over 10 days.

Delaying the processing time to hold my cryptocurrency. The support people ask the same thing several times, I have to send them the information twice or three times.

upd: Supports are ignoring my messages and ask me to wait! The exchanger withholds my money for his own benefit

upd 2: It's been 6 days since support ignored me, no updates.